good, but added to an already quite expensive stay, so we made use of our own well equipped kitchen in the cottage after

the bar prices were quite expensive

accomodation was great, food was great, bar and beer garden were great and the hospitality team were awesome

room comfortable bed,good size staff at the bar were lovely polite,friendly and helpful went out of there way to help food was beautiful nice

the breakfast was delicious, again

the disgusting language in the bar and the internal water feature in my room..

our party to stay in the family room had 2 adults and 2 children (7 and 9 years old) and when the kids climbed into bed for the night the bottom bunk collapsed with the 7 year old in it

floors and complete opposite ends which is quite isolating and not helpful when you have 3 kids with additional needs

the breakfast is delicious, the bar area is very relaxed, the room i had was all i needed given the price i paid

with the atmosphere, staff, easy check-in, lovely spacious room (even though standard), cool bar with bi-folding doors opening out to the street

every small detail taken care of. nice style. great bar and food.

the bar and restaurant area is always busy and has a great atmosphere

the day manager was lovely as were the bar staff.

wht a fantastic team and amazing room and excellent bar

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also good

bar area had a great buzz

on arrival i was warmly greeted at the reception area of the bar which, given the time of year, was decorated tastefully festive, giving a warm and cosy vibe

beautiful breakfast

excellent breakfast

i had a large party for lunch and they easily accomodated us all even with kids and a dog in tow

parking at the hotel as such, although free parking available in the nearby public car park

to have the choice of a full vegetarian breakfast on the breakfast menu, portion was large, very filling

food and drink was ordered and brought to the room with room service as i didn't want to eat in the crowded pub downstairs

no onsite parking but close to free town parking

wifi poor and extractor very noisy during the night

friendly staff, lots of parking available, great location right on the river and close to hadrian's wall, great breakfas

breakfast,parking.

in the right place, reasonable breakfast but bacon cold. comfortable bed. wifi good.

very good food in the restaurant and the bar menu looked excellent too

regarding the dinner and breakfast we had, wow, both were absolutely 10 out of 10

parking

country pub/hotel great busy bar full of locals,serving excellent beer dinner was exceptional lovely comfortable room with

wifi a bit hit and miss but this was largely down to the thickness of the old pub walls

breakfast, wonderful staff, perfect location for exploring historic sites

good to have a bar downstairs and such a shame it wasn t busier and it s a cracking place

us to our room was not very pleasant, felt like we was putting her out, and even on going to the bar for a drink later felt like we was not welcome to do so

promote bar in the evening. i ended up at another pub. ensure tv connections are tight.

chef both for the evening meal and breakfast

the bar and lounge area was great, with plenty of entertainment and a strong drinks selection

beautiful location, breakfast very good. evening meal exceptional as was the service

breakfast was excellent with the bonus of having our food in a 14th century castle

poor wifi, though given the nature of the building this was not unexpected

free ev charging

room service was shocking, forgetting items ordered, meals arriving stone cold, same menu items

pool was amazing and i really enjoyed having a cocktail by the pool

) - wifi was great, as were all facilities

really friendly staff and food excellent. good ev charger

good breakfast, fantastic views over the golf course, very impressive & historical building.

the bed was also huge 8' across and so so comfortable breakfast was generous and delicious with plenty of choice

as well as booking a room and breakfast we had an evening meal there and the food was exceptional

the dining area and bar was warm and inviting with a solid selection of spirits and i was delighted with an amazing

nice cosy room great breakfast and staff really attentive and helpful

breakfast was delicious and host was lush. location was stunning.room was very good and clean

wonderful service, friendly staff and beautiful breakfast!

area was amazing, staff were amazing, gin selection was phenomenal, breakfast was delicious, room service was exceptional and the resort is beautiful

amazing service from the staff from start to finish, the facilities are great for golf, spa or just a nice weekend away

the golf course was in cracking condition as i enjoyed 18 holes, and my wife took advantage of a couple

the gym was to small and didn't have enough machined weights.

only thing i can complain about is that the pool bar was shut for over three hours while i was dying for an alcohol

absolutely stunning historical property. amazing bar and unbelievable food.

especially enjoyed the breakfast and how they catered for my gluten intolerance

breakfast was also lovely

a party of 10 we were allocated our own dining room (derwent) with a connecting door thru to the bar for the duration

really safe and covid secure, team working in the hotel and bar were wonderful

always kept the bar tidy and disinfecting

the first two days we had breakfast in the bar area,it was a bit busy as they had a shooting team there

the bar served good draught beers and the menu was probably the best i have seen

the beer selection in the bar is good and the wolf ale is stronger than you may think

good bar with friendly staff and the food was amazing , some of the best i have ever had

also young chap behind the bar was great - really helpful and interesting

the bar area and food was really good, you can’t fault the beer selection

good food in bar or restaurant

very handy having the drying room for laundry and wet hiking shoes

we were given a choice of eating in the bar or using

the staff were very friendly and accommodating allowing us all to check in earlier and have a late check out

breakfast was fabulous and the room was comfy and clean

for ev drivers, the ev charger is only a three pin socket

views, ample parking, warm and cosy, personable

perfect for event at healey barn breakfast was lovely, just what we needed staff couldn't do enough for

the setting for the hotel is perfect, the pool great, food amazing

ich was refreshing for being in such a rural area)

lack of information about swimming pool, sauna and wifi. the building needs renovation

reception staff friendly but failed to send me email re changes to service due to covid - no room service for whole week and no provision made for us to clean bath, sink etc

wifi signal was patchy

accompanied by two small dogs all our meals were taken in the downstairs bar with us generally being the only people there in the morning and mostly also in the evening

told swimming pool would be closed during our stay

swimming pool was also a hit especially with the children as it broke the day up a little

was better than the double we stayed in last time breakfast was delicious spa and facilities were on

it was very hot in the breakfast and evening meal area and in the hallways of the hotel

breakfast was beautiful and staff were always refilling your cup and making sure you had everything

the beds were comfy, tasty meals in the evening and breakfast ( locally sourced and vegetarian options)

the fire in the bar was always blazing

the bar itself was lovely , food was absolutely gorgeous all home cooked and fresh and the prices very

breakfast was filling with a good range and friendly staff

plenty of parking

great place to stay rooms beautifully clean and comfortable, bar and restaurant excellent and staff friendly

also good off road parking

location is good, ample parking, food is great and staff were very attentive and helpful.

we ate in the bar area as we had our puppy but we were well looked after and the staff were very friendly and

the bar & seating area were comfortable & so was the bedroom

staff are helpful with an early check in

nice bar & restaurant

paid for an early check in as we arrived on an early flight

coffee machine in bar not working.

convenient to airport, lovely staff, bar facilities

had a lovely afternoon in the bar and then the italian for tea. wake up call too.

the gym was nice too and empty on a sunday

room was comfortable, wifi was excellent, the bar downstairs was accommodating with a good selection of beverages

the tables in the bar could of had a bit of a clean, nothing to much though

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

right next to places to eat too which was ideal with the kids

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

breakfast was nice

enjoyed the gym and pool and good staff making the experience easy

watching members twist about the kids having fun in the pool on the monday morning

cocktail from the bar was weak, had to send it back to be re-made

the late check out was great, the bed was really comfy and the breakfast was amazing.

spa and reception staff very friendly and helpful

no vending machines to grab a can of coke or a bar of chocolate.

the breakfast wasn’t very warm on the buffet

breakfast was

kids area was too smal for the kids to play.

good service by staff.especially bar staff late a night when we arrived late.

staff very friendly, room good and lovely bar and restaurant area

very poor wifi and no breakfast included in the price.

menu choices could have been better strong smelling lillie's in bar area off putting

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

room service staff could do enough for

no early check in available

th floor) was non-existent

the location, cleanliness and room service options were excellent

young kids couldn’t manage the numbers and no one in management position to oversee

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

it was very clean. they were able to accommodate our request for early check in.

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

wifi access

breakfast is a necessity for productive day and holiday inn never had failed me

breakfast was absolutely lovely. so fresh

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

very good breakfasts plenty thing's for adults and for kids

as a member the early check in and late check out was a massive bonus

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

lovely bar and restaurant, and the breakfast is delicious and even comes with truffle oil on the poached

excellent location - great bar next door - friendly helpful staff

good food, bar and breakfast area within the hotel

the leisure facilities and the evening meal options and breakfast

kids can’t use jacuzzis

were amazing, the hotel was very clean and well presented with brilliant spa facilities

super clean, nice and quiet, lovely gym and pool. hot tub was amazing too.

we all enjoyed the pool and sauna / spa area

great breakfast room service

the gym was reasonable for training while travelling but there are also running options along the

staff excellent friendly breakfast yummy

the service at reception, restaurant and bar was excellent.

bedroom style. location. gym. restaurant. overall pleased with everything.

loved the pool and heath spa facilities and room service was excellent and

that i dint like but think the spa for hotel guest should be included even if u added the pool to the booking alot of people were walking away disjointed because of the charge also pool was

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

comfy i like swimming pool had go down for room service they were sooo busy

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

arrived we got a complimentary upgrade and late check out

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

very friendly staff clean room with a lot of space. fabulous breakfast

it has a large kitchen/living room and is equipped with everything you need to feel at home

great location. early check in. breakfast ok.

wonderful lounge with fully equipped kitchen

i didn't have breakfast

wifi didn't work when i was there at all.

amazing room service presentation and lovely dinner

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink, the bar prices were very

the gym was a very nice bonus

butler robot was brilliant for room service

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of the stay, this was a bit of a worry for me incase it couldn’t

friendly helpful staff, accessible to where needs to be great breakfast everything was spot on

the only downside of the hotel is the bar prices a little steep

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

bar menu limited, would have liked more choices

having a gym and spa room was also a major bonus

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for instance

nice bar too

a problem with the hotel but kids running up and down in a room above me untill 10pm and started again at 6am also the homeless

issues getting online with wifi

early check in as requested

came with my daughter it was her final mother’s day treat from kids a night away for the both of us little mother and daughter break, and it was really lovely

friendly and helpful staff. room service the most amazing extra!! xx

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

dissapointed the bar was closed when we got back 2330

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

access to reception from car park lift was a bonus. room service was good

breakfast was room service due to covid but was on time and very nice

didn't have brilliant success with the wifi

should be a manual in each room explaining the facilities, wifi etc

very modern & staff were lovely. the food was really nice! & the room service was quick

excellent gym

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

was pretty much perfect except wifi is very poor

the early check in as standard - and the option to give them a call to see if even earlier is possible

the bar is just beautiful, the staff were really friendly and welcoming

offered late check out for no extra charge

spacious room with all mod cons

the rooftop bar was an unexpected bonus with the best views over the town and tyne

breakfast was lovely

the bar was card only. cash is freedom. we need to still take cash.

we had to change rooms shortly after check in due to no wifi connectivity

excellent choice of breakfast, location & evening meals.

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

everything, clean, comfy, easy to find, lovely staff, parking easy. good atmosphere

helpful, friendly and accommodating staff, great breakfast, extremely comfortable bed, lots of towels, clean bathroom

staff were very pleasant and helpful the breakfast great

2 rooms and both were amazing very homely didn't stay for breakfast so was disappointed but it was included with the price

mostly pretty good, bar a bit expensive

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet would be good

ev charger location was very close to university breakfast was plenty and delicious

not a strong signal for wifi in my room and only available intermittently

extremely clean, good shower, well stocked mini bar and snacks

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

restaurant and bar are a little expensive and you get a surcharge for service

we got our breakfast at the hotel as well, and the food was made fresh and was delicious, as well as having a

breakfast the next morning was very good

location. excellent dinner and room service. very good freshly cooked breakfast

the quietness, on-site parking and convenience of a straight-forward 30 min walk into the city centre or a 2 min walk to

very clean and well laid out and the kids had separate single beds

free parking right out the door was great as well

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

i even had bottled water and an iron & ironing board and free wifi

no room service for food and drinks is there only down fall. would make loads off room service.

the room, breakfast, parking, and the location was spot on

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

lovely staff and big rooms. fab bar next door with a nice vibe

very clean, good location and nice breakfast.

late check out if you are an ihg member too

good breakfast ate in fratellis restaurant one night which was surprisingly good helpful having ev charger on site although not cheap to use given also a 10 parking

wifi was poor in all areas

late check out was also a nice touch

room service also excellent

at least we could get wifi on our ipad

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

also they had kids and you could hear

no hot breakfast with room service

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

nice cosy and comfortable bar area with good ambience

room service for dinner was fast and the food was very good

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

the bar area downstairs was excellent, a very enjoyable experience

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

very weak wifi

earlier check in options even if pay a little more free parking more room service options

all amenities were included and all our needs catered for including both breakfast and dinner on room service

room service was excellent!

plenty of choice on the breakfast bar and a large full breakfast if you preferred

not enough bar staff - long wait for service

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

bar prices very reasonable and food choices good

our room was clean and comfortable and breakfast was fabulous

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

partner said the cooked breakfast was delicious

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

great breakfast and hotel is in a quiet and safe location.

there's ample parking and the location and views are fabulous

excellent breakfast. perfectly situated

room was clean and spacious, and the breakfast was super-delicious

there is ample free parking just in front of the property

location, room, ambience, garden, parking, staff and definitely food!

party of people eating in the restaurant, the staff served our evening meal very quickly in the bar

even though it was above the bar we were not disturbed by noise

great town great staff always make you feel welcome, locals make you feel like you belong, great bar and lovely real

we then enjoyed a drink and a game of cribbage in the bar area and found the atmosphere to

friendly bar with a good selection of booze good food

and pool was really good

spa was amazing really enjoyed myself in the pool, jacuzzi

bson was closed), i arrived late and had 30 mins to make a room service entry for the rest of the night from the linden tree pub

absolutely everything spa food room was amazing breakfast served to your room

spa was so chilled