the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

poor room service

no wifi

wifi charges are insane

breakfast was great

recommend, overall the room, pool, restaurants and staff services are fantastic

spa is great too, although it's a separate cost

golf course is

i found myself ordering room service late at night just for the brownie desert :-)

breakfast was wonderful - large buffet. liked the omelet made in front of me.

breakfast was great at world cafe

this caused problems for us with hungry kids

the breakfast buffet food was just okay in my opinion but it was always better than getting room

are: - rethink obligation of dress code all over the restaurant, but specially ate the poolside bar (does it really make sense (-)poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after being at (-)resort but often children monopolized many of the large pool areas to include the swim up bars (+)at the beach bar was the best (-) some of the bar tenders at the swim up bars were not friendly

room service took 90 minutes

the pool bar closed at 5

we were there for a wedding and the bride reserved reservations for 5 of us for a spa day months in advanced and had even talked to the spa manager on the phone

complimentary green fees at playa mujeres golf club were also excellent

it could do with a few more evening locations, i think the piano bar was not in action because they were using it as a covid testing area, so maybe if that had been

the room service staff always knocked on the door to get a tip even though we had the do not disturb

bars/nightlife: on the trs coral side of the resort, we had a few lobby bars and a rooftop bar

when walking to the palladium side there are so many golf carts you can barely walk a few feet without having to pull in or let them pass

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

good facilities. nice pool, loungers and gym.

location, stunning white sand beach, no kids, good food

perfect, maybe my only suggestion is to have own music in the eclipse bar and try to boos the mood

rooms are big enough, excellent breakfast

i loved that the hotel was beautiful the spa was great

we usually just walked around the mall area or had a drink at the rooftop bar while we waited

resort has golf car to take you from your room to restaurant and vice versa

the pool in the family selection area is super small full of little kids and the main pool is too far

icken nuggets, french fries, etc

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

« black and white » section for kids/teens was useless as most machines/games were non functional

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

hotel with huge comfortable and well-equipped rooms, nice views from the balcony, very chilled pool area, good variety of tasty food during both breakfast and dinner

staff is amazing and very helpful, lovely breakfast and buffet - very homely feeling throughout our stay

i love the stocked fridge with sparkling water and juices for my kids

times i didn t feel like dining in room service was so quick

room service did take longer than expected food was cold by the time it got to the room dishes were

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

manager was affable and helpful, kitchen staff were kind and helpful, good location and pool

wifi seemed to work only in the main areas, not at the pool or rooms

clean room. clean pool, clean hotel. comfy bed

overall very nice. gym needs a foam roller

the towels i had to go and come back from the spa to get the new one when it could be easier just to leave it in a station near the bar for

pool and beach are first class

very friendly & helpful staff, especially our room service gal ~ my husband loved having his breakfastin the room

room was next to a school and the kids were loud in the mornings

and really is in an amazing location we would definitely stay here again, was great with the kids

your feet (from returning to the beach; there was an area where you can borrow pool floaties, kids toys, etc

the family pool was warm and perfect for kids and babies

our room with a balcony was perfect with views of the beautiful beach and pool area

the family pool was warm and perfect for kids and babies

thank you for letting us get a late check out without any extra charge

secure building and parking

delicious food and wonderful room service

the bar and restaurant staff were lovely and made a great first impression of mexico

the hotel has a decent swimming pool and air conditioning. breakfast was good.

the pool was usually very cold, but nice to have as an option on a hot day

didnt had breakfast

restaurant downstairs serves a great breakfast

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

the breakfast was delicious w friendly staff

perfect location, spacious room, comfortable bed, decent breakfast

we spent quite a bit of time jumping from there to the pool

beautiful room, beautiful pool, breakfast was delicious

i had one of the most amazing massages ever at their other property's spa and i will return again the next time we are in isla

the pool was small but it didn t bother much because we were at the beach.

access to the pool and sun chairs on the beach was a

club time was over and if we wanted more action we walked down the beach to other beach clubs to bar hop

breakfast was fresh and very good

adults

the atmosphere around the pool and beach club rivals clubs we have visited in the mediterranean and it has a wonderful chill

every morning we enjoyed our breakfast right next to the ocean, the food is delicious

i didn’t like that we had to clean the pool and the jacuzzi!

waiters in the beach bar are very slow but it's not a hotels fault

setting, a short, 2 minute walk to the breakfast venue and the beach

staff knowledgeable and helpful, kids enjoyed the ocean and the pool!

excellent location, best beach on the island and cool chill out bar next door.

breakfast wasn't good

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

they let us do an early check in, upgraded us to a bigger room that was available

good front desk staff, hotel is clean, has a nice little pool (which is not super warm), a nice gym, nice area to hang clothes, good ac, hot water, space around the sink to put toiletries, big

adults only no kids

bed would have made the stay very comfortable given there were 2 full beds (not queen size) for 3 adults

nice pool

nice inside pool

staff pool restaurant & decor! excellent!

of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost”

great gym

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

the staff assured that i enjoy my time resting in lobby/pool/gym

that some things weren t yet open due to the hotel being so new, like spa or gym but all was great

the swim up room was large and very comfortable the swim up pool got the sun in the morning

we wanted to sit around the pool or beach area, their seemed to be a lot of towels on chairs and not a lot of service helping

the spa experience was top notch

gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

vegetarian option for breakfast.

the kids reported slow wi-fi at times

extra for our daughter, not even her age was asked, when the website of the hotel mentions that kids can stay for free in the room and while we asked via whatsapp before booking confirmation

the pool is beautiful and refreshing, surrounded by hammocks and shaded by magnificent trees that make

was no kids play area as appeared in one of the pictures online but they still had great fun at the pool

equipped with a nice gym and sauna for relaxation and close to a shopping mall and restaurants

for those with a car - there is a private parking

the pool was kinda small, but still beautiful

room service could be improved

free shuttle to a private beach club, the pool has a great view and the food/room service was on point

location. room and kids pool. very nice and a great price.

opposite to the bus station close to r1 bus station that goes to beaches close to centre city wifi good

the parking lot was also convenient once figuring out its location

the wifi has been improved since earlier stays here

they did not even have a bar of soap inthe room and their towels were stained

the hostel also has a pool that is very nice and refreshing during the hot cancun days and night

iliked the rooms and the pool area and specially the little roof terrace

the room was nice and almost empty when i was ther -clean bathroom with the room nice pool nice common areas close to ado, quiet breakfast was also

kitchen if you want to use it and the pool is nice

swimming pool was and outdoor area was really cute

has bar restaurant at hotel very close to ado bus station

on site bar v friendly shame there was no free water to fill up water

good food and music in the bar downstairs

breakfast represented 2 toasts, with a small butter and jam, along with a glass of milk, orange

breakfast wasnt really good too expensive for the amount you get. old ac and hard bed