the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

one of the highlights of our trip was our visit to the spa for a couples massage and hydrotherapy experience

more options for lunch and breakfast

best buffet breakfast

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

« black and white » section for kids/teens was useless as most machines/games were non functional

the pool in the family selection area is super small full of little kids and the main pool is too far

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

all facilities are very clean and the pool is lovely with great entertainment

we took advantage of the spa which i hope everyone can do

excellent gym and spa, large rooms, very comfortable

sports bar that’s open 24 hrs doesn’t serve food 24 hrs

rooms are big enough, excellent breakfast

definitely spend a day at the spa

waiting time for a golf cart was too long

i liked the golf carts to get around and the boats

because breakfast options for those who don’t eat pork

then at bar it swingers we re talking about sex orgy

excellent food, service and staff. the spa is a must

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

with nice tub, balcony had nice view over the pools to the ocean, many bars and places to eat, room service was great and i loved having the table to place orders, such an

swim out room, amazing facilities, overall good food,comfy bed, love the room service

this caused problems for us with hungry kids

the breakfast was good. i was glad to see that there was a variety of different foods offered.

are: - rethink obligation of dress code all over the restaurant, but specially ate the poolside bar (does it really make sense (-)poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after being at (-)resort but often children monopolized many of the large pool areas to include the swim up bars (+)at the beach bar was the best (-) some of the bar tenders at the swim up bars were not friendly

the main pool - the quality of the djs at both the pool and club - the buffet was underwhelming - room service limited

the best food is the room service

we loved the gym, smoothie bar and pool the most

the mini bar and the snacks inside the room

there s a coffee shop with excellent coffee and a health cafe next to the gym with healthy breakfast and lunch options

that made our stay so great, kevin and hervey on the entertainment side and tomas at the pool bar and christian at maria dolores particularly

the room was extremely well-appointed and i loved ordering room service for morning coffee and fruit first thing in the morning

rooms are very well priced considering the quality, the rest of the resort itself

and kids and or games

the gym location is hard to find.

at this hotel, wifi is $10 daily and the connection isn't great, but at the starbucks, there is a free wifi

fantastic food in all the restaurants. great swimming pools for adults and kids.

the private pool sitting right on the beach is my favorite

adults

hotel provided a lovely continental breakfast, which was made free

breakfast was delicious....... even for the continental breakfast very generous portions

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

the meals at breakfast were deliscious and memorable in their presenation and flavors

people complain about breakfast in reviews, but honestly, it was fine - it does take some time, as you order from the

beautiful room, beautiful pool, breakfast was delicious

great breakfast at a relaxing location.

breakfast was included by going next door to the spa but it was not clear what was actually included - we had to pay for some things

the hotel is dated but has a nice pool for kids

there was plenty of space and a fully equipped kitchen

you can rent a golf cart from multiple places on the island if you want to explore the south part and punta sur

the 2 bedroom suite was enormous and the outdoor patio was great for breakfasts and when the kids need a break from the pool or beach

from cafe on site was delicious, room service prompt convenient to hildago st with tons of good restaurants felt safe only steps to

had a palapa room - 2nd floor and it was very loud at night - it was like the nearby bar was in our room

and helpful, rooms were giant and super comfortable, pool and jacuzzi were perfect, the included breakfast at oceanvs was amazing

the bar next to na balam is very noisy and disturbs a bit.

complaint was that i had to bring my own coffee pot cause breakfast didn’t get served till 7:09 and i am an early bird

clean and comfortable in a small boutique hotel way with a spa

huge superior rooms

more variety in room service food

our kids 22 & 23 we all had a wonderful holiday

pool and beach are first class

none of the treadmills in the gym worked during my stay

thank you for letting us get a late check out without any extra charge

restaurant downstairs serves a great breakfast

perfect location, spacious room, comfortable bed, decent breakfast

the breakfast was wonderful

the breakfast was delicious w friendly staff

walking street of hidalgo, amazing restaurant at the ground floor that serves some of the best breakfast i found (try the huevos mutoleños), nice private room with fan and ac works okay

they let us do an early check in, upgraded us to a bigger room that was available

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

the rooftop pool was such a hit with my younger son

music from the bar behind the hotel but took earplugs and used app on my phone to mitigate it

the cold pool

they have a small cozy bar that offers 2 for 1 beer from 4 to 5

they don't offer breakfast nor have any restaurant or bar in the building to have one.

comfortable beds and a late check out was nice

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

great and clean hotel with a pool and hot tub - just across the road there's a great street food

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

the pool was also great

staff is amazing and very helpful, lovely breakfast and buffet - very homely feeling throughout our stay

i love the stocked fridge with sparkling water and juices for my kids

breakfast buffet was cold

i wish the restaurants were opened later. the room service food was below average.

know that the restaurant for grilled sea food is adult only before i arrived there, but i have kids so i could not access there even paid for all inclusive

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

(if you are from europe so you can enjoy most of the day) your own wifi per room and is spotless (+)at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed,excellent value for money,50 pesos from (-)con did not work enitially so had to move rooms no wifi in room only in lobby , can only handle three people being on it at one (-)wifi wasn't great, it dropped out a lot in the rooms (-)wifi in room despite website claim

breakfast is a lot of food options and staff is so friendly

nice staff lovely pool 25 min walk to centre and ado bus station

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

the bar and restaurant staff were lovely and made a great first impression of mexico

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

manager carlos, great position and facilities, great pool and view back to can cun, great breakfast and access to water park and restaurant

free breakfast was wonderful every morning

the infinity pool is so clean and inviting

terally on tables and chairs in the pool)

ground floor room opened straight out onto the swimming pool area so privacy was compromised, especially since the adjacent area was being refurbished so

spa is horrible , expensive and therapeutic uncapable of giving a massage

nice room and great gym excellent food

we then went to the bar after 6pm to redeem our “invitation” drink tickets

that the sun doesn’t hit the pool past 3 pm, but we still enjoyed it alot :)

the staff assured that i enjoy my time resting in lobby/pool/gym

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

the wifi has been improved since earlier stays here

comfortable room. nice property. loved the pool. pleasant staff. great location.

good pool

free wifi. nice garden. pool, but did not use.