you an option to “break the day” no need of earphones unless you need music at the xhale pool because there is music all day at the other 2

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

my husband is gluten free, i wish you could get more breakfast options for our next visit!

food with all the restaurants and the variety of good food at the breakfast buffet and lunch buffet

samuel from the pool bar was amazing as he remembered all of our drinks and kept them coming

only negative was the spa was expensive so i couldn t justify getting treatments.

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

they don’t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

stuff: going in the winter, unheated pools were surprisingly cold

don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

the breakfast choices were limited

pool servers did very good too

some of the restaurants were not great. spa prices are too expensive

great breakfast

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

the breakfast was amazing. big variety of everything.

we loved the nightly shows and our kids had such a blast at kids camp everyday

we were dissapointed the kids area was not finished even though we called to confirm and were told otherwise

too many kids

amazing big pool with plenty of space for everyone

spa was exceptional from the staff to the spa packages

room service food wasn t the best but at least it was an option if you were hungry and didn t

whether it was at one of the restaurants or room service

to ari, crazy steven, everyone at the ocean bar with swings you are fantastic

the room service was great and always happy to help

many kids at the property

beautiful property for families. amazing pool for babies and kids

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

way that kids are at the swim up bar and hanging around the bar

property clean and new, water park is great for kids.

room service 24 hours was nice

the resort was very crowded so the time wait was long. room service was long so food was cold.

obably my fault) the resort was for families with a small section for adults only

kids were everywhere (including the bars).

entertainment was good especially if you have kids

breakfast was delicious.

breakfast was wonderful and the staff were great

breakfast and lication both superb. love the ambience of this hidden gem!

many evenings on the little balcony watching the beach - people stay out there till almost dark, kids playing in the sand, families enjoying time together

the location was great. the room was comfortable and clean. breakfast was delicious!

this is my favorite place to stay in pm. the rooms are wonderful. good wifi, bed and shower.

pool in the middle which was a great meeting point to meet and share tips

clean, nice pool, bed great, 2 blocks to town square, 1 block to beach

we had to hunt down a key and ask guests/maintenance fellow for wifi pw

kitchen was good

pool and rooftop, extremely clean and the staff beyond kind, friendly and accommodating

i would like to have taken advantage of the bar and restaurant. it’s not open every evening

pool little fresh and no bar service

clean, great pool with view, netflix, very amenable and cooperative (luis, jose, and all), convenient

very friendly staff, hotel was clean, and the upstairs bar was very nice.

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

gorgeous roof top and pool

the pool.

the pool was cold but might be nice on a hot day

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

breakfast was good in both selection and taste.

in addition the gym is very small

the hydrotherapy spa is a must

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

room service could be a little better

the rock slide was the best for my kids it kept them busy all day

typically had breakfast at trattoria di gulio, which offered good choices for breakfast: a variety of fruits and

main pool was great for kids and entertainment

i liked that there weren t a lot of kids

a well-sized menu in each restaurant and while i was there they had the buffet and cafe open for breakfast, for lunch they had the buffet, cafe and a pool side grill open, and for dinner the

everything, what an absolutely amazing hotel breakfast was stunning evening meal was incredible

the room service, gym and spa were excellent

breakfast buffet was frankly incredible

the water park could have been better, one of the slides was not working and the wave pool was not working and the lazy river could have been cleaner

they didn t honor the offers they offered $500 resort credit and 2 rounds of golf.

the resort i didn't like i had to call to get my room tidy up

pools are great, but the flooring around them could really benefit from a power-wash, as it looks a

the water park could have been better, one of the slides was not working and the wave pool was not

lots of golf carts to transport family between resorts

only thing i didn't like was i was told i could utilize a golf cart to drive around since i had surgery to my knee and that was not the case cart we're only

inhouse liquor dispenser, mini bar and wine were all highlights

it was a great experience for us.my kids didn’t want to leave at all

parking was away from lobby, not covered

breakfast looked nice. didn t take long to sit down.

room service was better than some items in the buffet and restaurants

the golf carts are a huge plus for elderly

liked riding around in golf carts!

the golf carts to travel around the resort came very often and we didn't have to wait for long

of raw sewage near spa area

room service was spotty, so was getting ahold of someone at the front desk when needed

the food was great. breakfast, lunch and dinner was good.

enough shuttle golf carts and not enough chairs by the pools

no food service around the pool. need bathroom closer.

this is our 2nd time at the resort, and the food and room service was much better the first time

the night shows ewere amazing and the sports activities and gym very good

room service does not serve alcohol so that didn't help

fe grill and kicks beach bar are the best places to eat and drink

by name) >prompt and courteous service >problem resolution timeliness a big plus >cancun airport shuttle service very disorganized, not leaving a good first

rooftop pool and snack bar were great

there's a pool in the rooftop and a small bar

the room was comfortable, very clean, and spacious enough for our family (a couple with two kids)

rooms are nice and clean, breakfast, pool view, beds are comfortable and friendly staff.

to the airport, close to playa delfines, rooftop bar and grill was great and delicious food at the buffet

could have more options for the special of the day at the pool bar

good breakfast with an older gentleman, that was our waiter, was very attentive

pool and beach access

breakfast buffet was great

a part from this, we found bugs, little ants, pool under construction, seeweed on the beach and personal asking for tips

probably that they don't have a bar on the beach but it's more like a suggestion

there was never a shortage of loungers on the pool or beach and silvio

the pools are great, and the beach is lovely

even the room service food was excellent

room was luxury

also the gym was okay, not great but the free weight

i liked the gym facility

all restaraunts were amazing and breakfast and lunch buffets are great

nice pools and the room service first class

that there wasn't a coffee bar of some sort in the mornings. other than that, we had no issues.

there is a bar in the pool and the staff is very very kind, they help you with everything

the rooms are old, noisy, and smell. the gym is small and barely has any equipment.

the gym is small and barely has any equipment

the restaurant and spa areas were closed

the pool was beautiful with the infinity view of the sea

internet was terrible, they need major improvements to wifi

great pool and beach

that they don't have wifi in all the hotel

one of our threadbare beach towels got left by the pool by one of the kids , $15us , don’t lose ur card or ur towel

great staff. great place. great value, view. they have coin laundry.

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

water park and cirque du soleil show were the only good parts-the kids enjoyed it

water park and cirque du soleil show were the only good parts-the kids enjoyed it

dining, cirque de sole, water park, animal displays

water park and cirque du soleil show were the only good parts-the kids enjoyed it

the pools were well staffed and clean

breakfast, many options for lunch and dinner plus couple of bars and snacks bars during the day,

windows in our ocean view room// poor wifi connection // bathroom product were not good // breakfast was not great

con more dinner options. breakfast and lunch options are fantastic.

advice to the management: if people booked romantic package, do not put next door family with kids

loud music at the adults pool

was only so-so although breakfast at the carnival restaurant was very good and tamarindo was very good

everything! all was 10 stars. the spa is like no other. so nice, clean and amazing

breakfast was awesome, i really loved everything they served

is walking distance within the resort, car rental within the property, 24-hour room service, adults only area with pool and

restaurants, it is possible online between 8am and 10am but at 8:03 everything is booked - wifi is ok but you are constantly thrown

the pools and kids zones

also a soccer ball and basketball court and mini golf

family friendly. the room is very comfortable for family with kids.

kids club was great

upstairs bar was not consistently staffed.

i enjoyed it being “only adults” because we really had a lot of freedom to do as we please

the room was close to the pool and you can see the ocean from there.

very relaxing and very spacious rooms with spa tubs and rain shower

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

the venue was surprisingly nice. the pool, bar and food were all good.

breakfast was also good

facilities are great very good breakfast location is convenient to the airport

nice place with swimming pool, babyfoot, ping pong, pool

nice staff beautiful balcony with pool view good location excellent breakfast

our 4 young kids (ages 11, 9, 7 and 4) really enjoyed the property (+) the pool was a real bonus which our kids absolutely loved

a large swimming pool just outside the room was a tranquil relaxing area set in the wonderful gardens

our 4 young kids (ages 11, 9, 7 and 4) really enjoyed the property

eva even prepared some food for me late in the evening, as there is nothing to walk to and delivery services had closed already

everything is decorated with detail and love and the breakfast is delicious

the room service food menu needs to be expanded

was so many things for kids to do, the staff was great at keeping everyone entertained and they were all friendly

professional, friendly, great with kids, and went above and beyond

of money for services not received: well, i purchased spa service and never was able to use it

clean room, tasty and abundant food, very friendly service staff, many restaurant options for breakfast, lunch or dinner

4 pools, 2 swim up bars, and a private beach what more could you ask for

amazing , the brazilian restaurant is so good , the variety of meats were enough to enjoy , great pool , towel service good , lots of tasty drinks , they serve you as fast as you think , seafood

all of the breakfast restaurants were excellent with a large variety of food options.

the buffet for breakfast and dinner are super good

caesar salad was a ranch dressing, tomato sauce tasted like cream of tomato soup sushi, drinks, breakfast were