pool was wonderful and the beach was pleasant

was only one buffet so breakfast was super crowded and busy

at breakfast wasn t great

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

kids had fun

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge, regee, who was fantastic, funny and wonderful with assisting us on finding poolside

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

i enjoyed the pool exercise classes

breakfast was delicious

breakfast buffet was killer

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and loved she makes the best eggs and

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

needs tlc. pool was not clean

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

no cushions or pool towels

pool, the aquatic life

the private balcony was gorgeous and the pool was kept very clean

i was able to enjoy the pool, i wish i was able to stay longer

beautiful pool area and nice well keep grounds and rooms

it has a nice pool (unheated) and the rooms have good kitchen areas

it has a nice pool (unheated) and the rooms have good kitchen areas

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

the 3 days i was there someone was alway vacuuming the massive pool

no creamer for the coffee in reception and the water park was a total waste of time, it had no water on slides, no dolphins shark/ aquarian closed

the pool was cold

pool is huge with an outside restaurant where breakfast service was held

the pool was clean. food was good. cleaning ladies were super nice.

nice little market on saturdays, other markets close by, we had a nice buffet breakfast included and it was very nice

the included breakfast was good with the usual eggs, potatoes various fruits and pastries and an egg/ hot cakes

breakfast came with our package

the breakfast buffet was quite nice and a great location

location! breakfast was great. would go back, the beach was amazing!

breakfast staff was incredibly nice especially blanca

24 hour front desk service and breakfast

the hotel staff were very friendly and helpful, and the pool area is large and relaxing

it’s clean, near the airport, swimming pool, breakfast

the breakfast did not have the same selection as pre-covid, but was good, filled the tummy and was

the food from each restaurant and room service was great

food was good, breakfast the best

we did, however, enjoy the breakfast buffet each morning

the pools were clean with plenty of lounge chairs in the sun or shade

bringing their own music to the bar which conflicted with the resort music

with my kids and they charged me 38

they don’t allow kids in the jacusi but they don’t have any sing that said ud83dude14

no hotel info on where the pool was located or ice machine, how room service works, etc

did have an unfortunate experience with the service i requested for laundry

i found the room to be modern and well-equipped with great wifi

breakfast buffet, the pool and bar area were amazing

the spa was wonderful, on- site dinning very good, we enjoyed las casitas beach front

the breakfast buffet was good and the gym well equipped but

minor but with kids that s is very

there were way to many chairs that were saved by a pool towel and never used all day

we recieved an excellent room by the pool and were able to get an early check in as we arrived at noon

the first time i stay at a hotel where you hear everything when triyng to rest: luggage wheels, kids running and crying when passing by, employees yelling at each other when in the hallway, etc

had to have business meetings in the lobby on side by side sofas (dirty), with kids running and screaming and very few people safe distancing or wearing face masks

the room, the view, the pool area, the quietness of the place, everything was great

we did room service a couple mornings for breakfast

with amazing cesar, sofia the concierge was knowledgeable, bell boys were friendly and fast, pool waiter was quick and kept checking on us, the fancy restaurant off the beach was our highlight

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that great and the cheesecake was bad & not what was expected for new york

erly busy) and the drinks are mostly juice.

we did not try room service

the pool bar has very slow service

food was not so good. gym was terrible and no elevator yet in new building.

hours of the pool

the food was typical buffet style - better for large families and kids than for tasty variety

the activities for kids, the room earlier than 3pm....the area.

gym needs to be upgraded

there was plenty of variety of food in the buffett for breakfast

kids club was limited

breakfast was the best meal of the day

family chose this all inclusive resort primarily for the newly installed kids water park and the location

breakfast was great.

strong free wifi

amazing that it s an adults only hotel and exactly what we wanted for a couples getaway

nice hotel. big rooms. good pool. good service. reasonable prices.

there was parking on site in the parking garage which was very convenient

the restaurant food quality was excellent; very clean; centrally located; adults only is such a bonus

the lobby bar is

the gym was hard to get to and you had to find a staff person to open the door and let you in

nice views, gym, spacious pools, great walking to malecon, good food, early a.m. coffee

our granddaughter had a great time at the kids club

the gym was under construction and it didn’t give warning anywhere on the booking site

they made my favorite breakfast

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant tian was

like the breakfast, love the restaurants however i did not care for the lunch buffet

ilaquiles) just for me every day

the spa is also nice

breakfast buffet, the bedroom size, the bed quality and the spa service

the adults only is on one side and kids on the other

secrets is adults only and dreams is for families with children

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

the food restaurant was ok, a lot of choices very good at the breakfast buffet

the adult pool was relaxing and armando the server was hard working

the services at the spa were ridiculously overpriced

the gym was spacious and good, only 4 people every hour by reservation due to social distancing

we liked the activities and most of the food. great for our grand kids.

check in was unorganized and only one restaurant for breakfast and lunch which cause plates to run out and food

pools close at 8 ( sunset is around 9) only open pool is quiet (adult) pool which has music blaring

my 4-year-old son obviously had a blast at a pool

great service around the pool too

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with a towel and then

the family pool was perfect for our kids who are not very confident swimmers yet

we found it okay for breakfast but ate dinner out most nights

most definitely be nice if small fridge in room, as usual people putting towels on pool chairs and leave for hours don't know what management can do about selfish

a/c barely worked, breakfast was decent but dinner was average at best, there was kids sitting at the bars taking up all the

juan, david and armando in the bar were great, even with the drinks being

did not like the food, to many sauces, and who eats stews for breakfast

the pool was right next to the beach and the staff was amazing

shout outs to refugio, who went above and beyond to make our stay special, and to jennifer at the kids club who made sure the boys had fun

the kids club was perfect and we were able to hire a babysitter to go on out on our own without the

the beach isn’t the greatest but the swim up bar was more then enough for us

the breakfast was amazing! the staff was so friendly and accommodating.

visitor -very reasonable cost quiet -pool is excellent -staff quite accommodating -offer coffee and pastries @ 7:30 charge for

nice pool

kitchen cupboards could use a little upgrade

downside of our outdoor kitchen/diner was the biting flying critters

the wifi doesn't connect. bad connection

a rooftop pool and lounge area is a bonus which makes the hotel extra

of the kitchen areas require a closer cleaning

calm and clean, with a good breakfast and attentive staff — thank you.

wish they had breakfast but the place is still great

shampoo or conditioner, with a kitchen there was no dish soap, cloth or towel

the only thing that was missing for us was a play area for younger kids

a lot of kids checked in on our third day there....that was only downside.

i was a little hesitant with it not being adults only, but the kids have their own pool and play area

the swim up bar on the now side was super quiet

main buffet was good for breakfast but poor for lunch and dinner