enjoyed it a lot, it is a beautiful quiet place (maybe too quite at the evening, a bar would be great for having a drink when there is nothing else to do (+) also there is a small bar at the main cenote, plus bathrooms, changing rooms, and life jackets (-)are a bit confusing with different meals at different locations and no bar staff at the pool area (-) swimming pool is nice, but there is no bar service (+)waiters at snack bar for breakfast and dinner cared. often got order wrong. (-) the bar at the pool closed, we went to the pool but no one even bother to ask if we would like

the pool was lovely to spend the afternoon around in

outside restaurant to sit down and have a drink outside , but there was some arround the swimming pool

breakfast was fantastic, the pool was lovely and big and 2 shallow ends for the kids to play

average breakfast which was pretty overpriced for what it was

the hotel has two pools and a restaurant open the all day, and a nice bar during night

breakfast - which is simply described as eggs, toast and coffee - was amazing and needs to be sold

breakfast average but pricy

hacienda hotel is a destination in its own right; there are several pools, an artificial cenote, mayan village, and extensive grounds to explore

in the morning we did not paid attention to continental or american breakfast we ordered 4 omelette and come a bill of 1795$mxn such is almost 89 euros for 4 omelette

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

nice pool

marvelous swimming-pool

self-service bar was great

in 4 weeks in mexico + really good coffee + home made delicious marmelade big nice clean swimming pool beautiful garden + fish + nice cat to cuddle best accommodation we had in our whole mexico

breakfast was great, setting was wonderful

good breakfast

awesome breakfast - best omelette we had in 4 weeks in mexico + really good coffee + home made delicious

comfortable bed, great location, great bar and friendly staff.

welcoming bar with great prices

good bar restaurant clean room comfy beds great bathroom.

edwardo at the bar was so friendly and helpful with information on how to get around outside of hotel

the bar and restaurant kept me out of the pool, but it looked great and the kids loved it

the onsen/warm pool is absolutely lovely

the bar tender ir very amicable creative

it is bright, cool, and the restaurant, bar and pool are lovely

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

hotel, lovely staff, good restaurant, they have extra activities, rooftop bar area and pool, great rooms with excellent amenities e

good parking available

there were no bar in the hotel neither by the pool

lovely pool, small bar and evening snack items, safe, nice breakfast

the area wasn’t very nice. no restaurant as such. no bar at all ,only a vending machine.

no english language or cable tv, no separate bar or restaurant

east side location. more walking! breakfast lacked in quality. limited bar service after 9pm.

also be aware the pool area doesn't get much sun

the pool looked good but we didn't have time to try it out

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

we loved the pool and sun deck area

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

great design, soothing space, super pool area

the location was central, they have swimming pool and the staff are friendly and helpful.

the hotel has a decent swimming pool.

good wifi, nice pool, big rooms, good shower and good location.

pool is open 10am - 10pm

liked that a pool was available especially for the children.

in the structure there s a bar restaurant with a local offer both for price and food

beautiful building, rooms are big! wifi sucks though.

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the bed

in bar had a different price than the menu in the room

during breakfast and bar was outstanding excellent

snack bar by the pool doesn t have the best options, except for the guacamole that was delicious

there is a bar but no restaurant, however there are many excellent restaurants nearby

would have been nice if there was a bar on site - though there is as small drinks menu served out of the breakfast area in the

hotel itself is really great, bar well equipped and the staff super friendly and knowledgeable

there is a small bar and you can get cold beer, wine or a margarita

staff, great recommendations for things to do and events happening in merida and a lovely bar area downstairs for a drink in the evening

lovely breakfast and the bar at reception was great for a few drinks in the evening.

the bar has no beers or wine

the patio bar and restaurant area is beautiful with lovely views over the high hedges

hotel is nice, have a beautifull lobby, rooms are confortable and bar is good for a meeting.

the rooms all face the central courtyard which is a bar and music was playing loudly until almost midnight and kept us awake

ors are old and not

the breakfast menu is varied enough to satisfy many

there is very little to dislike but a small bar for guests would be a good addition.

grab bar in the shower would be a nice addition to the room

bar not available in the evening

enjoyed the live music outside sat night in the bar next-door and the biciruta on sun morning

great location, charming hotel, lovely bar / restaurant area and kind staff

the hotel really is an oasis from the busy hustle of merida, the bar and great restaurant offer great cocktails and breakfast was fab

great staff and beautiful open sky tables inside with bar and restaurant

pool could have been a tad warmer

the installations, the swimming pool. the location,

breakfast was included and delicious

you going through the day, until you get back to have there 2 for 1 cocktail offer in the jaguar bar after a long hot day on the tourist trail

raul, the owner, noe, the manager, abraham, the bartender were all so friendly, helpful and welcoming

recently refurbished in historic style by the grandson of the original owners, who sets a high bar for welcoming guests to this place of comfort

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant perfect

service in the bar/bistro

pecially during the happy

hotel bar near the pool was a good place to have a few drinks

backyard, the pool and the pool bar area.

room was clean, spacious, and very comfortable, the pool was simply lovely, the bar and bar maid was

the choice of drinks at the bar was a bit limited

tv is in spanish but they also have very good wifi to stream movies

pool was dirty

om service, laundry, parking) + english speaking + good breakfast selection

wifi signal inside bedroom could have been stronger.

parking, close to the centre and modern facilities

has a bar and good drinks

the reception staff, bar staff and valet all went above and beyond, and the welcome cocktail was very… welcome

do wish the restaurant bar was open throughout the day

bar on site

the old men at the bar were our

went only last month in the middle of the covid pandemic so the bar was closed thus no “ambiance”

clean and modern with a neat entrance and bar downstairs

even tended bar for my wife and i

city where you get to experience the merida people, the staff is amazing and very helpful, lovely breakfast - very homely feeling throughout our stay

would be great if the bar/restaurant area near the pool is finished

no mini bar no coffee maker no tub

great jazz bar serving food called bird across the road and it’s a nice short stroll to the

the bar inside the is good, but very expensive

the bar staff were excellent and should be promoted to improve hotel customer service

the living room furniture and bar area could have been better arranged and better stocked

it has a bar and restaurant attached with lovely staff and good food

the restaurant bar was also great and very attentive and friendly staff and tasty good value food and drinks

location, spanish colonial style, friendly staff, pool, attached restaurant, bar fridge in room, quiet, very

there is an independent restaurant/ bar attached which is quite good

service from bar staff, where you get breakfast, is really slow. waiting takes forever.

- we went to the bar on our first night but the bartender told us that ingredients were not available when we asked

it was because there weren’t many guests at the time, but the bar closed a little too early, as we tried to have a night cap and were unable

mini bar prices not crazy if you don't fancy the trip to the shops

we felt like they were unprepared for us in bar and restaurant

lovely pool, charming public spaces, good service and good food

when the restaurant and the bar ill be ready it's going to be awesome!

charm of the place, wonderful staff and nice touches like beers on arrival and complimentary bar in hall

the pool is warm and very clean and they have a small pool bar which we didnt get to experience (because we came during the lowest tourist season)

and filling breakfast, daily housekeeping, clean facilities, the self-service tea and coffee bar in the hallway, spacious room, comfortable bed, excellent location in the city center close to

staff was so hospitable, i loved the pool and bar area, and the breakfast was amazing

the restaurant bar was in the courtyard and has a retractable roof

the hotel bar never had a bar tender so you could only get cans of beers.

parking available

very good breakfast and bar with a large selection and reasonable

sential in merida), a broad range of options for breakfast, an in-house bar for the guests, excellent environmental controls - this is the best buy in merida

cluded) needs improvement noisy bar wall to wall with the hotel until late hours of the night

the breakfast was poor and served in a rather dull bar area attached to the hotel.

room felt a bit stuffy and you could hear music from a downstairs bar until quite late at night

comfortable beds, great location, great breakfast, helpful staff, wonderful pool and patio courtyard

the wifi was quite weak and not working at all one

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

which was very good

if i had to mention something it was the pool service could have been quicker

will try those next time we come back)

great restaurant & bar

included in our reservation, but luckily we could buy a very good cappuccino in the hotel's bar in the mornings

great location. clean room. nice pool area with great bar service.

a bar fridge in the room would be a nice addition

there's plenty of good places to eat nearby and a bar across the street, on the corner, that has live music

the location is great, rooms are very comfortable, restaurant and bar are convenient

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

a complimentary drink and canapé early every evening brings everyone together in the bar

clean, active kitchen and bar considering it’s a boutique hotel, friendly welcome with delicious drink, spacious room with

style, spacious well appointed room, huge bathroom and tub, nice pool and lounge area, social

caught in hurricane milton but the hotel staff made arrangements to assure all guests and the bar making sure we had drinks in hand so we still had an amazing time

t too loud but enough to prevent you from sleeping if you are sensible to noise)

we really enjoyed using the pool and the attentive bar service

saturday night, there was music from a nearby bar until late

and the low key bar and bartender on staff will greet you after your adventures with a delicious and expertly made

at night, loud music from a nearby bar or nightclub played until after 01

no bar or restaurant although there are

turday), they played extremely loud, fast

also there is a bar or restaurant next door that plays loud music

breakfast and bar was a little limited