samuel from the pool bar was amazing as he remembered all of our drinks and kept them coming

they turn there night club into a spots bar during the day, and while it was open, there was no staff in

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

i loved how the resort had multiple beautiful pool areas and the foam bar was great

the worst i personally experienced was a bartender or two who was somewhat indifferent

swim up room is above the bar that plays music till 1am

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

orlando at the 5 o'clock bar was so good to us our whole trip

other than a so so burger one night at the landshark bar and grill, all the food was fantastic

bar hours

was very clean our room was cleaned everyday and mini bar was stocked to our liking we loved how attentive the staff was as well

was terrible i get it there s seaweed but they don t even attempt to clean the pools are dead barely any service i had to multiple times go to the bar myself or track down someone to help us

they had a burger bar from 12-3 daily there behind the pool

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

the coffee shop and smoothie bar are also very good

country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

the license to chill bar closes to soon

first time at an all inclusive resort and josue, the security at the pier, the bar staff, the buffet restaurant staff made me feel so special

there's lots of pools but only one plays music or has a bar so we didn't really spend time in

no straws, pool bar closed at 5pm they took all the rafts away at 5

the waiters and bar staff ensured you had a drink in hand at all

to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place

they actually had vegan labeled items on most menus. bar area is nice.

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

3) pool staff, housekeeping, room service delivery and bar staff were awesome, great service

the food and bar are great

butlers, the private chef and waiter, the bartender at the poolside bar were all very very nice and helped make the stay bearable

mini bar was hot and not stocked with snacks

mini bar very limited (just 2 beers, a couple soft drinks and water)

of restaurants, pools and bars

we loved ricardo at the el beso pool and eusebio at the chill out bar who took care of us while we were there

poolside bar service was abundant and a cute ice cream parlor was a surprising bonus

lots of water provided and restocked daily in bar fridge

also wish there were more poolside snack options at the main pools beyond the burger bar and smoothie place

the bar in the pool was a great touch

joelle made great signature drinks at the marina bar and the staff at the pool side burger joint proactively split our burger when they realized

bar tenders pablo at the lobby bar and gustavo at the pool bar made very good drinks/ie more mint

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

the use of the preferred bar was nice with food available from morning to late evening

the fans in the lobby bar made it uncomfortably cold to sit and have a drink

the staff from house keeping, restaurants, bar pool areas, front desk and entertainment very friendly

the pool bar was fabulous

the pool and pool bar was brilliant

it would have been nice to have a sports bar like area.

bar tender clever was highly disrespectful on wl2 separate nights after like 10 p

to ari, crazy steven, everyone at the ocean bar with swings you are fantastic

only downsides to this resort was the seaweed in the ocean and that the swim up bar closes at 6pm or earlier

only lobby bar was open past 6

only issue i really had was the bars were not kept stocked

way that kids are at the swim up bar and hanging around the bar

bar was poor

the slide, zipline and poolbar didn’t operate from sun up to sun down

the swim up bar was a lot of fun!

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

staff, bar did not helpful

paying for this option

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

bar service around the pool is beyond slow and often times just serving select people

the pools and beach area were lovely and the food was very good at the romarley beach bar (we didn’t try the other places)

they had an amazing rooftop bar and pool

the staff was friendly and the complimentary mini bar came with 7 bottled waters, 6 beers, 3 diet coke, 3 coke, 3 sprite and 3 seltzers

breakfast at the rooftop pool bar was the best

the bar area was located below our room we could hear other guests at night

at one place

cluded) quiet in the

ke i didnt at the steakhouse) i couldnt even go anywhere else besides the sports bar buttt they had waaaaaay better food surprisingly just hated that i couldnt take it to go

at the hideaway pool bar was amazing as always

the bar staff except for miguel, wasn't attentive at all

for example the bar at one of the pools was very poorly maintained and the wood was detached exposing nails, some

the omelette bar was the best omelette bar i ve had

been cleaned in weeks, glass surrounding the outdoor lookout next to the xs club and thw sports bar was also filthy and not cleaned daily which was shocking since covid is still a problem

and lunch buffets were amazing, bar service was amazing

the drinks in the swim up bar were definitely on point

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

it was a great location and the pool, bar and restaurant were excellent

the loud bar music ruined the ambiance of a lovely beach and just never

the staff in the bar were very friendly and accommodating

very friendly staff, hotel was clean, and the upstairs bar was very nice.

pool little fresh and no bar service

i would like to see the bar open at 10:00 am and then the restaurant opens at 3pm

very nice rooftop pool and pool bar on the top floor. the staff is nice and beds are comfy.

the roof terrace with a pool and bar are outstanding and the bar staff couldn’t be friendlier

it was convenient to have a restaurant and bar on the property

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

you are dealt with by a fairly stressed and busy bar manager, who is dealing with running the bar la pepita and doesn't really have time

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

they have a cool roof top little pool and bar area with a amazing view

the bartenders especially were completely impersonal and took an average of 10 minutes to fill drink

hotel employee at the lobby bar is wonderful

beautiful property and the restaurant & bar staff where amazing.

mini bar stocked, and you can request restock

the bar tenders were awesome!

bar area, fresh fruit, squeezed juice and a full home cooked breakfast

in the room from a bar in the front of the hotel

new bar in front of the hotel has the music way too loud.

bar staff served drinks and appetizers by sea and pool

authentic mexico. beautiful beach. nice pool. restaurant and bar on property. staff are great.

loved the room bar and pool area

food and bar available

getting picky here but the bar closes at 9:30 pm.

nice common area - hammocks by the pool and very creatively decorated garden and bar space

nice bar and pool area.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

finally these folks made our stay so special as well: brenda - bar at serenity - poquito mas

pool bar could be improved

resort, seriously every building, restaurant, pool and bar was wonderful

the pool and bar staff were all fantastic - special mention to jose luis for how friendly and attentive he was,

another reason we chose this resort was because of their affiliation with a local golf course so our green fees were covered

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

special thanks to the security and bar staff that were so kind to return my phone after my last night with a smile

mini bar not stocked, no robes, no platinum beach bag, no slippers, just standard amenities

the lobby bar and music was also excellent

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working there

special shout out to angel at the pool, alberto at the italian restaurant and blanca at the lobby bar for better than outstanding service

were activities for the whole family, kids club, teen club and plenty for adults, the swim up bar was the icing on top of the cake

shoutout to the bartender at the lobby bar

oscar at the mix bar by the beach was a fantastic and extremely knowledgeable bartender, and he saw i was traveling

the premium bar can be better

the speakeasy is the best bar on the resort and i spent a lot of time there

you can't get any alcohol with room service, so we had to walk to the bar and carry our drinks back in small plastic cups

-no bars and even no service at the beach side

convenient for family with kids adults are fun too there are karaoke bar library lounge also

lots of things to do, the library bar was great, yair, one of the bartenders, was the highlight of my trip

breakfast bar options are decent

bar well stocked

no bar by the pool , so no place to buy refreshments or

pool and pool bar (which is kinda not right at the pool lol) closes at 10pm, well i guess this is to preserve

it would have been nice if there was a bar area in the hotel to purchase drinks in the evening

would be nice to have coffee in the room like most hotels and also the mini bar filled.

the bar doesn t accept credit card below 100 pesos

there is a restaurant and bar on site also

candy bar was closed

there is a restaurant and bar as well as a gym

the beach bar at sunrise was what made the whole trip.

the bartenders at the swim up bar were absolutely amazing i would go back only for them

so many restaurants and bar you can try , the place is so huge we never ran out of things to see or to do

hotel zone area, limited restaurants, got sick from italian restaurant at golf course, horrible bar drinks, our hotel room was not clean had roaches and bar staff seemed angry and did not make

i would like for my room to be within a maximum of a 5 minute distance of the bar and restaurant and reception etc

bar was very good

stayed at a different resort and in every other building next door, there was an available coffee bar that you could make yourself a nice cup of coffee

pool area and kids activities also worked well

then it took several hours to download all updates, so the kids didn't have time to enjoy it

pool area and kids activities also worked well

we had a huge swim up pool and the swim up bar was right across from our room

we found out only later that there is free room service, something which they failed to mention at check in

pool staff was attentive

the water park and amenities are excellent.

wait for the shuttle to move between buildings.

amazing - set in the jungle, a secluded, tranquil place away from it all with great landscaping, pool and facilities

the resort may brag that they have 14 bars, but for a big chunk of the afternoon good luck finding one that is actually open

bottleneck in regards to waiting for bar service at the pools was disappointing but the drinks were good

fe grill and kicks beach bar are the best places to eat and drink

entertainment is great at night, there is a bar that is open till late with nice music

health bar and starbucks

we booked a swim up room, we could swim to the lobby and bar and this was a great experience

the bed linen was dirty, the patio door was broken, the bathroom light didnt work, the root top bar and pool was closed and we didnt want to try the restaurant

facilities, understaffed, bar was open only a few hours during the day

there is a bar on the roof surrounded by an iron fence resembling a prison courtyard

breakfast was amazing

great rooftop pool and bar great location walking distance from the airport

we had to go to the snack bar and that was disappointing but glad they had that at least

hotel is beautiful. the bar staff was amazing and took care of us!

the bar terrace was amazing

the food and drinks at the bar and the restaurant were good value for price

to the airport, close to playa delfines, rooftop bar and grill was great and delicious food at the buffet

at the hotel the roof top bar was nice to sit at as the sun set

location is far from the restaurants, and the snack bar they offer didn't work properly when it rained

rooftop pool and snack bar were great

pools , quality breakfast , updated rooms , and an excellent air conditioner - bonus was the free shuttle to the

location, cleanliness and pool bar staff

eg: unable to read a menu or see my partner when on the terrace of the bar owing to the lighting

night, i was sitting at an outside table of the bar in the lobby and felt cold

not informed about the amenities or any information about the hotel such as the restaurants or bar or spa

amazing - a joy for dedicated length swimmers as well as providing the ubiquitous swim up bar for those more inclined to relax

cleanliness and sanitizing are excellent. we enjoyed the bar also.

bar and restaurant downstairs

bar and service, shuttle to the airport was on time and efficient

to the airport lovely swimming pool area extremely comfortable bed restaurant and bar closes early but there is a small supermarket next

there was no bar when we arrived but that really wasn’t a problem.

the staff were lovely, the shuttle driver, the guys at reception and in the bar area were all really friendly and answered all the questions i had

the staff at the bar and restaurant were exceptional

the drinks at the bar are on the pricey side for what you get.

nice safety bar in the bathroom which is very important for us seniors

snack bar serving drinks, salads and sandwiches

service, friendly staff , only thing was that they don t accept cash at the restaurant or bar at the resort that was a big problem , but besides that everything was exceptional, we loved it

the beach is so beautiful the pools were beautiful and the swim up bar was nice

pool area and events are nice. pool bar is great. views from balcony are nice.

didn t like that they only take credit card or debit at bar and restaurant no cash ud83dudcb0 that was not good at

happy hour prices at the bar were good

the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing

cluding breakfast), especially the pool bar drinks and snacks

probably that they don't have a bar on the beach but it's more like a suggestion

include the spa/massage overall the food/drink was bad

have an ocean lifeguard on duty, staff to setup/move umbrellas for you, and waitstaff from the bar who will deliver drinks and snacks directly to you

n miguel)

the last night they didn't leave us water in our room to drink but it was easily available at the bar by the beach so we just took an evening stroll to grab some

didnt like how the sports bar didnt serve food

only complaint is the size of the tvs in the sports bar

up room a must with own sunbeds and bar service by the wonderful maria

william at the lobby bar was super friendly and always in a good mood

the food was great and the bar keep you going.

pool bar closes too early on friday and saturday nights

every drink was spot on from both the lobby bar and pool bar

the buffet and poolside bar are my favorite

having some bar would be nice.

we also had the pleasure of experiencing exceptional bar service at the hotel lobby, both guys were brilliant we did receive outstanding service from

hotel is beautiful, everyone is extremely friendly and helpful, the food at the bar was good , the pool is beautiful and the best part the hotel is on the beach

the pool and the bar area are gorgeous

there is a bar in the pool and the staff is very very kind, they help you with everything

good little bar fridge no stove top but fine for making snacks sandwiches etc

the bar offers cheap drinks

bar & restaurant closed too early in the evening

great bar and restaurant

not to good, juice horrible and coffee in the morning, but coffee at evening excellent from the bar tender

pool and beach

location, beach, pool

pool was beautiful and poolside/oceanside restaurant was great too

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

wished they had a kids club

our kids loved the water park on site

having a kitchen is a +

wished they had a kids club

the bar closed at 11:00

the guac bar

bar was great too

the bar close the pool.

we would go over and use the facilities and swim up bar but it was nice to retreat to our property where it was much quieter when we had our fill

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

buffet is bar far kne of the best i eaten at

an extra shot, otherwise tastes too watery and sugary food: loved breakfast buffet, veneto, snack bar at the

the windows didn't open pool: wish there were no kids allowed at the bar area food: do not go to the buffet for dinner, sushi bar didn't even have one roll with fish

snack bar opened pretty late

of the pool side bar personnel was rude, multiple times even though i tipped him for every drink i went to the bar

no bar on site but there is a little convenience shop

there is also a restaurant and bar that can deliver food/beverages to the beach

location is the only good thing about the property but not really close to any good bar or restaurant, if you don't have a car

towels at beach same 5 towels for 3 day stay - not so great but otherwise awesome room, beach, pool

great pool and beach with palapas right out front

we could enjoy their nightly shows from our room balcony as well as the main bar patio

not for cancun , well everything else was good food drinks the italian and the preferred lobby bar my favorites

not enough staff,slow beach service and snack bar...beach bar should be open...

8 restaurants, 7 bars, room service 24h, room mini bar free

manual in the pool bar was amazing.

the room was very comfortable and had a complemtarty little mini bar with soda

, burgers, flautas, tacos and french fries in the snack bar area around the pool but it's only open till about 6-7 o clock and the pool area is open until

all inclusive buffets were always delicious and our favorite hang out was the lobby bar at night with the live band

also a mariachi show in the lobby bar with a large and enthusiastic audience

the pizza bar was great

the pools. my kids loved the game room, and the snack bar at the pool. the micheal jackson show!

pool bar was great and they also have lots of flavors for the kids

a large number of restaurants are advertised, but the reality is you get a snack bar or the buffet and scramble for a reservation at 8am sharp and before

the automated coffee machine and water bar in the lobby should provide 24-hour service and should not be removed after 6:00 p

the drinks at the pool are bleh, the bar by the lobby is much better

the staff in the bar (except the lovely lady she was fab) need to be a little more knowledgeable about cocktails

upstairs bar was not consistently staffed.

rooms are something wonderful and the roof top with different jacuzzi and bar are romantic and

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

upstairs which was nice food was delicious a very relaxed vibe and downstairs there’s a snack bar by the pool also very good

was really nice and helpful as well as attentive, a separate common area had table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee

pool is quite shabby, very limited food choices, bar not open, had to keep finding someone to get a drink, we were looked after better after we had

a nice pool, restaurant, and bar inside

nearby bar on beach played music too loud during day,so siestas not possible,but none at night thankfully

the venue was surprisingly nice. the pool, bar and food were all good.

i tipped at the bars and restaurants where you had to make a reservation, i didn't consider it necessary or normal

in performances at the lindo theater with the kids club, but we were not served drinks at the bar there

pleasant bar area in lobby, where we enjoyed a g&t

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

ice cream for kids

the pools plus water park features were a big hit with the kids

cold pool water

i liked the star camp for the kids

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

hotel, very nice pools for kids

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

mini bar in room was not topped up daily

i found out from another guest that there was a smoking area in a hidden bar accessible via stairs through the italian restaurant

the activities and the staff cesar, orlando, blancha the chef, jesus in the bar at the hub, sorry but there was a waiter who on my birthday went out of his way to get me

bartender was very nice

repeated food options toilets too far from the pool pool water not clean last bus from the beach bar

keeping took too long to stock up our mini bar sometimes went a day without stocking it but after calling they immediately stock it

of the hotel/facilities, how polite and courteous the staff are, the variety of restaurants, bar service, the beach and pools, the kids club, the spa

buffet and pool side food bar was great and staffs super helpful

loved the location, the buffet had so many delicious options, the bar had many drinks to choose from

ocean view suite room, really nice infinity pools, i like the bar with pool tables also

feel like star bar could be utilized a little bit better, it was empty every time we went in the evenings

food options all good, the pools are amazing, the room was always clean and our mini bar was restocked and the 2nd day i was asked what my favorite snacks and drinks were and it was

the drinks served at the bar was strong - just what we needed

swim-up bar and outside grill serving all types of food

pool bar food was also great, and drinks at the hotel continued flowing

2 main restaurants plus food service available at 2 in pool bars and one additional bar as well as around pools and on beach

the bar staff were great

the kaoroke bar had extended hours

was our first family trip to cancun and it set the bar high

buffet, especially breakfast buffet, and pool bar were great

the sushi bar was closed on saturday.

i like sushi bar the best. location is excellent

location, great property layout especially the beach bar location and the beach restaurant

adrian at the beach cabanas and orlando at lobby bar was great made our stay wonderful

4 pools, 2 swim up bars, and a private beach what more could you ask for

sitting at the breakfast bar in my room looking out at the jungle, drinking coffee, seeing monkeys in the trees

wifi is very fast and it is very important since in this area your mobile 4g doesn t work at all

rooms very cosy and confortable, in the middle of amazing jungle with some activities for kids (or adults

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

wifi is very good and smart tv in the room