all the bar staff, and i literally mean every single bar person looked so unhappy to be there

day at time makes it hard to plan your week no pillow service/bed turn down twice/ stocked mini bar 3 times /poor cleaning of room our butler was hard to find or get service from him never got

the beach was clean with plenty of seating, lazy river was my favorite part especially with the bar in the river

there are two sinks in the bathroom, which is nice, but only one bar of soap, only one soap dish, and only one hand towel

most of the bars were out of the good liquor

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

main bar seemed to close too early at 11. drinks were not strong unless asking for a double.

there were different pools designed for quiet and social areas with a lovely swim up bar

there is a bar where one can get drinks

our butler fonsi made sure we have the most exceptional stay and the bar staff especially jarib were all helpful and quick

i just wish

the staff were really wonderful and friendly, and there were plenty of staff from cleaning, bar and maintenance, meaning service was swift and the hotel was kept immaculately

cruz was my favorite bartender very, kind, very good english

really enjoyed the food, the beach, the room, the bar service at the beach, the staff, the activities, and the shows

the resort is huge and had another riu

we also liked the bar and the breakfast

mini bar in the fridge, coffee machine make you stay even more comfortable

beach bar and restaurant offer breakfast, good selection of various mexican, fish and seafood dishes as

coffee machine, mini bar with free drinks in the fridge, hairdryer, mini safe

some fixing of the equipment on the beach & bar site would help to make the stay and level more comfortable

stunning views, bar at every corner

bars/nightlife: on the trs coral side of the resort, we had a few lobby bars and a rooftop bar

sports bar that’s open 24 hrs doesn’t serve food 24 hrs

massage, sauna, steam, healthy juice bar by infinity pool

jorge at the pool bar to luis from room service; everyone was absolutely pleasant and amazing

perfect, maybe my only suggestion is to have own music in the eclipse bar and try to boos the mood

the pools and bar service were awesome and all the people were really nice

also, the sports bar food is inconsistent

the staff is amazing, please look for cesar at the trs swim up bar or hugo at the bars floating around, they will make you some amazing drinks

a lot of seaweed | only drinks are offer at the beach that if someone is actual working at the bar other than that no service at the beach - the beach is a lil walking distance not a beach front

sometimes a bar or restaurant would not even have one of the top shelf liquors asked for

there are great bar facilities at both areas, a lovely beach bar with swings, and a swim up bar at the pool

the prefer to serve the no name bar rail unless otherwise specified

the pool bar closed at 5

then at bar it swingers we re talking about sex orgy

are: - rethink obligation of dress code all over the restaurant, but specially ate the poolside bar (does it really make sense (-)poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after being at (-)resort but often children monopolized many of the large pool areas to include the swim up bars (+)at the beach bar was the best (-) some of the bar tenders at the swim up bars were not friendly

we also wished we were able to get drinks before 10am like a mimosa with breakfast

the landscaping and pool srea

i loved that there were so many pools for us to use and many activities for the kids

even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do

i especially felt welcomed by freddy (bartender) and jorge from the detalle bar

the food exceeded my expectations and we enjoyed going to the coffee bar in the morning

the mini bar and the snacks inside the room

we loved the gym, smoothie bar and pool the most

that made our stay so great, kevin and hervey on the entertainment side and tomas at the pool bar and christian at maria dolores particularly

miguel and manuel from the japanese cuisine bar were super friendly and would always make sure we had a drink in our hand

of entertainment or anything to do in the evenings no bars open after 11pm including sports bar and nothing close to hotel also limited food options

room service did not restock wet bar or always leave hand towels or face cloths

we thoroughly enjoyed the pool area and restaurants

the pool was amazing, staff were so friendly and helpful with any request you had

bar area opp the front desk is only good

must-do: be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner

of being at an all inclusive was so you can just grab and go but every time room service, any bar, at the pool bar everywhere it was so annoying

clean, good service, nice staff, comfortable room , amazing room service

the whole point of being at an all inclusive was so you can just grab and go but every time room service, any bar, at the pool bar everywhere it was so annoying

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

the breakfast was incredible, we had it every day by the pool

the breakfast (continental only) and bar food could use some improvement, but it was ok and there are so many nearby options you can

everything except bar staff wasn’t thrilled with just asking for ice ud83dude00

room was cleaned, nice space, had bar and tile floors.

the staff was very friendly and chichis beach bar was right out front so you didn’t have far to go to get relaxing spot on the beach

i also liked there was a bar available with food for munchies

club time was over and if we wanted more action we walked down the beach to other beach clubs to bar hop

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

the beach bar has great cocktails and good facilities

the bar staff was a little slow. too much socializing between staff causing slow service.

breakfast was delicious....... even for the continental breakfast very generous portions

it's at an outdoor restaurant / bar right next door

noise some nights from the small bar which is located on the north end of the hotel building but that wasn't too late into the night

the beach bar is kind of sad and the food is not

great location! beach bar was amazing.

had to go to the pool or bar to get wi-fi

excellent room - bar pool was a blast met many new people

what i mean by that is there isn't any bar & grills or restaurants close

i had an issue with the bar and beach service.

there's a bar and restaurant and they provide room service at a fair price

hotel's bar is not next to the beach. a little bit inconvenient.

waiters in the beach bar are very slow but it's not a hotels fault

excellent location, best beach on the island and cool chill out bar next door.

had a palapa room - 2nd floor and it was very loud at night - it was like the nearby bar was in our room

little tiki bar next door was a healthy hippy option for

the evening, but on friday and saturday nights, the noise and music from whether the guru beach bar (which has a dj), the mia reef resort or from the centre is very loud and continues until about

the bar close too early (at 11pm)

activities in bar area were great ie

the most beautiful beach location, and ocean water, in the world, bar none

the drinks were delicious and the staff (loved jonathan at the bar and royer with entertainment) were all very friendly and helpful

specialty restaurants, specialty item with buffet, and bar were very good

facilities were real nice and its a short walk to the main beaches or to the restaurant and bar strip

the rooftop bar on the hotel next door has great sunset views

there is a bar outside by the pool but it's rarely open

poolside bar not open

is not food or a bar at the pool

romy at the pool bar is awesome! the food was very good

is that no one was at the bar they should had always someone

breakfast was great, pool bar with bartender romy was fantastic

location was convenient. has restaurant, outdoor bar by the pool. staff was friendly.

air conditioning, privacy, everyone very helpful, free water to fill water bottles, restraunt and bar on site

the bar was amazing and it was a two minute walk to the beaches

the pool and bar were all a great addition - a great stay all round

too big pillows and hard beds. the people in the bar is not super nice

pool area, location, bar restaurant, the bungalow area.

super helpful staff, very nice place, there is a bar (restaurant) by the pool

the bar was so much fun, great entertainment for all

wifi can be a bit spotty in your room but down stairs in the lobby and bar is excellent

restaurant and bar is very welcoming and has good quality of food

nice restaurant and bar poolside with live music, various bands during my stay were all good

the vibe is very relaxed with a nice bar and restaurant at the ground floor, and very close to the town centre but also very quiet in

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

loud at night (there is a bar at the backside of the hotel)

they don't offer breakfast nor have any restaurant or bar in the building to have one.

they have a small cozy bar that offers 2 for 1 beer from 4 to 5

pool closes at 6 bar hours

thing that i didn t like was there wasn t a main bar on the adult side at night, had to go where the families was

also the sports bar have karaoke

was only one beach grill and bar and it was for the elite members so you either had to walk way over to the far side of

live shows almost every night, the dj by the pool and the bar guys keep it lit every day

room service only came once during 4 day visit, had to hunt them down for service, mini bar was not re stocked

the bar attendantls were very nice, also sergio mathias and 2 others whose names i can't remember

rooms lead out on to the beach, bar staff were great

but the food was not even halfway good in the buffet or snack bar

food was not even halfway good in the buffet or snack bar

i really appreciated the service of guadalupe at the pool bar and reyna in the restaurant

drinks at the bar were superb

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

beautiful swim up pool bar and beach bar but was rarely open

three cold jacuzzi by the huge pool, with constant waterfall and very large pool bar, two hot jacuzzi on the roof, great infinity pool on the roof, amazing for sunset, and complete

i loved the large pool with swim up pool bar and access to the beach with comfortable loungers

the private beach, beautiful view, bar with excellent service next to the large pool on the beach was perfect

enjoyed the rooftop pool and bar with great happy hour

clean, modern, with 2 restaurants on site, 2 pools, as well as an adult only rooftop bar and pool

tacos and drinks, all of which were brought to the cabanas and deck chairs by the lovely pool bar staff

the beach bar waiters - juan carlos, roger, jorge, and pedro - we fun, fast and friendly

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

frozen drinks from the bar were very watered down with large cubes of ice in them

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

the hotel is quite with a beautiful private beach and amazing pool

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

views from the roof top restaurant, pool and bar were wonderful day or night

your name in - they will tell you it will be an hour during the busy times - and go to the lobby bar for cocktail hour

hector on the 9th floor preferred lounge bar was the best bartender i've ever had

by waiters and bar tenders could improve

the cleaning staff and bar service is excellent

good food and drinks at the bar for reasonable pricing

the music in the bar was deafeningly loud. food was just ok for the price.

secluded and private, but also has a bar with some live music and dj music

almost 20 mb, there are plugs in the mutual space, on the bar, and even on the trees just on the beachfront

only issue i had, is the the private rooms with the sea view are right on the bar which is open every night until 1:00 am and the music is very loud, so you will definitely

the bar and restaurant staff were lovely and made a great first impression of mexico

nice staff lovely pool 25 min walk to centre and ado bus station

the shower i had to wait few minutes to get warm water, the breakfast had not such quality, the location was not good and very scary at night

good hotel with a nice pool and very kind personnel.

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

main restaurant and bar pricy.

the bar closes at 8pm

bar and restaurant were being remodeled

the restaurant and bar were being renovated, but we were accommodated by their sister hotel just a short walk away

everything! location, room, bar and food were exceptional

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

the beach club is great, beautiful beach with turquoise water, not crowded, nice bar and music, the snorkeling equipment is included (lots of fish to see) (+) musicians entertained guests afternoons and evenings at the bar by the water (+)amazing views great pools and a bar and beach (+)loved the hotel my room the staff beach bar right below amazing view from room

ground floor room opened straight out onto the swimming pool area so privacy was compromised, especially since the adjacent area was being refurbished so

manager carlos, great position and facilities, great pool and view back to can cun, great breakfast and access to water park and restaurant

has a water park attached to it which you hav to go to in order to go to the restaurant

breakfast is included with great food

hot tub didn't work, the bar was not opened at all, they no long have privileges at the beach club that is advertised

close to the drunken donkey bar which is great and an easy walk to the superb northern coast

the onsite bar with pop/juice/snacks was so convenient

there was a nice bar and swimming pool

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

you do need to be quite fit as our room was four storeys up from the pool and bar but its all good exercise

the pool and bar area, is the perfect place to relax and soak it all in

we orderer a few drinks at the bar from the pool, which were very good

there is however a bar and restaurant on site and restaurants and beach clubs within a few minutes walk

the waiter at the bar was so nice and gentle

staff were nice, good value for money has a open bar above

rooftop pool and bar is lovely,great value drinks

apart from the resturant staff in the open bar which is different to the hotel was quite rude

nice view on the rooftop, and tables to chill, even though the bar opens at 3pm

the pool and bar area was nice but suggest that some mid height planting be added to separate the 2 areas as i

when we went, we were told (not nicely) that this was only possible at the indoor bar where it was very cold

of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost”

we then went to the bar after 6pm to redeem our “invitation” drink tickets

the bar and restaurant staff were exceptional.

there is a beach bar that serves excellent food and drinks

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

breakfast was ok but could have been better, that is presentation and taste

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

the is s great snack bar with delicious faitas and drinks in front of the hostel

the staff attentive and the shared kitchen, bar and pool social and not crazy

rooftop pool, bar & restaurant

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with a good environment

swimming pool and bar area were also lovely

they did not even have a bar of soap inthe room and their towels were stained

excellent location for the bus. kids pool was great, courtyard was nice

grounds nice with lots of plants, pool area and fun-looking kids play fountain

a very welcome pool and garden area

didn't like that i couldn't connect to wifi in my