have stay before close to highway and shipping centers also lots of restaurants the bar at the lobby was very affordable and breakfast was quick and good and

of the evening bar and wait staff were surly and just not hospitable

the bar food was average to good, when a menu item was available

good staff and a bar and food in the same place

restaurant or room service needed, the bar has a nice bartender but a short supply

from the hotel and bar staff , room , the pools, and the amazing view to the beach

the food at the beach bar was great and the staff superb

would have liked a restaurant in the facility, besides the pool bar eatery

the access to the beach was my favorite part and the food at the bar was delicious

great bar with a view

staff at pool bar was not very friendly.

great staff. great service from front desk to pool bar to restaurant.

pool and bar area-amazing

staff at the bar on the resort were very rude to the people who weren't from puerto rico

some of the outdoor staff at the bar were not pleasant

is clean, staff so friendly, bar pretty quiet, breakfast is not bad at all, pools are also good and clean

the lobby, restaurant and bar looked really nice

cute bar and pizza restaurant

breakfast staff and who ever attended me at the bar makes me feel special

difficult wifi

pool area and bar were nice get away for my family who has been struggling without water or power the last 35

i will like for the hotel to have a bar or little restaurant

breakfast, i liked the fact that there was a mini bar and you could order something to snack in

around 5pm the bar by the pool is open playing music and they have

food at bar was kind of expensive

the pool is very nice and the staff if super friendly and accommodating

had dinner at the hotel bar later in the evening that was excellent

the 24 hour fruit and coffee/ tea bar is now only open during the day.

excellent service, luxury at it finest and hotel employee at the bar restaurant was unbelievable

food and bar average

bar manager was not helpful, he wasn t rude, but he wasn t helpful

the bar staff super friendly

the bar staff, dori and giovanni, were beyond exceptional

bar/restaurant was closed on monday & tuesday and we were not aware of that until we went down for

no bar on the rooftop. loud during the middle of the night on weekends, but that was expected.

the bar will be a great touch & the gym is great

center of town, lots to walk to, nice room. rooftop bar is terrific.

bar at the top of the hotel needs some work with their customer service

bar played music pretty loud into the night

it’s close to everything, and there’s a beautiful rooftop bar with the best views

great rooftop bar with awesome small plates.

good location, upstairs bar was nice

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in the evening we chose not to

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair of pants in our

rooftop bar and grill has excellent food and a good view

location with a cool rooftop bar that serves excellent mojitos

staff service above and beyond ud83dudc4d nice location and the open bar was a blast

free open bar was extra nice

there are a lot of stairs, so keep that in mind and the free rum drinks at the bar are amazing

24/7 open bar was wonderful

  open bar was a nice

we adored the bar and the aesthetic big time

the open bar was very good and the staff was super helpful. the rooftop is very underrated.

plus the rooms were comfy, location is perfect, open bar is incredible

are so welcoming, open bar is a super fun amenity as well as the rooftop

friendly staff. open bar and rooftop

the breakfast bar was beautiful, and the servers were very good

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

decor, staff, tterrace bar overlooking the bay

what an improvement, room was fantastic, bar area great

rooftop bar and restaurant was one of the best in area

rooftop bar was a little noisy

superb rooftop bar and buzzy coffee bar on the ground floor, with restaurant

plus the rooftop bar resturant has the best views in san juan

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the plunge pool was small but great to cool off after walking around all day

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

food and drinks at the wxyz bar was lovely as well

it was very clean. the bar employees were very polite.

the bar they asked my room number but never asked if i wanted to be charged to my room for my drinks

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

the bar closes early.

pool bar hours

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

i liked that there was a coffee bar downstairs

people and de server at the pool bar gustavo he was so professional and nice , he was ourr server for the 2 days a very good guy

the breakfast bar i paid for wasn't worth it at all. never again

and the bar tender carlos was amazing and absolutely the best

outside bar didn t appear to be open , i never asked why but i assumed covid restrictions

the pool bar is not open during the week

i loved the bar area and breakfast and the way that you can order food all the way up until 10 pm

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

their bar had random open and closed times and a little expensive

staff, room, bar service

hotel bar did not have food every day and the times they served food were odd and did not match what was

the only other thing was the coffee bar didn't open until after 4pm due to staffing issues

the bar in the hotel is amazing

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

side and the patio), and live piano on thursday night was fun and invited

the place, the bar down stairs and the roof top bar as well

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

from the moment i arrived, javier at the bar was the best

the service was excellent. the rooftop bar was amazing.

roof top bar and grill

spectacular views from the rooftop bar area

they also offered other breakfast items

restaurant or bar not open

great crew, awesome restaurant.. bar was great too

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

the restaurant bar at the lobby

they are able to give you a $17 daily credit to their snack bar in the lobby

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

wish the bar on the main level was open more ambiance and music

cool he control the flow people between the beach and a pool very good security feature the bar at the pool was amazing good prices housekeeping really helpful really attention to detail i

favorite part of the hotel was the swim up bar & the slide

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

one glass of wine at bar was $16

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

there as also a bar in the pool

you can use condado plaza amenities & beach access but our hotel pool & bar was better

mini bar was never restocked even after i asked them to do so

of the pool was great, as well as the pool bar staff were extremely helpful

the pool and pool bar were great

were extremely comfortable, the distance of the beach was exceptional, and the pool and poolside bar are fun and convenient

the bar was way to slow and drinks way to expensive

the staff at the pool, the pool bar and restaurant were excellent.

and professional and the rooms are very comfortable, the linen is of good quality and the mini bar was stocked well

for a the infinity pool bar was the best

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

the mini bar is fully stocked, the rooms are clean and beautiful

staff at the pool bar were not very friendly

staff in the lobby bar were top notched

lobby could be a bit noisy in the evenings since the bar was located there

the pool bar employees service wasn’t top tier

lobby area and bar very festive and inviting

rooms were clean and staff from the desk to the bar were friendly and accommodating

the bar for the hotel was practically on the beach

and the bar was under construction but that’s okay because we were allowed to bring our own liquor

the guy at the bar chayanne

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

they have lactose free and gluten free options and a coffee bar that was actually nice

the choco cortes bar in the lobby was a great recommendation

location, ropa vieja restaurant, fitness center, choco bar cortes

nice bar downstairs, gym, coffee shop, helpful staff

pool is small and there were no stocked mini bars

the smell of the rooms, there was no swim up bar and the jacuzzi was being renovated.

the swim up bar was great

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar chairs

resort !! bar , pool and ocean !!

the bar in the lobby is awesome, too, though food service was a bit slow

was the best hotel i have ever stayed, bar none

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

the bar & restaurant service was a little slow

site restaurant and bar are great

the room has a kitchen, air-conditioning, a tv and a private bathroom

the lobby is beautiful and a hot breakfast was included

my kids loved the garden out back

breakfast included

hot breakfast

that the bar close at 11

the pool was lovely and the bar was cozy

necessarily a dislike, i just wished they utilized their bar more

everyone was so friendly and helpful!! would stay there again!!!! boat bar was a blast!!

good location in san juan. quaint. friendly staff. nice bar and pool.

advertise a beautiful restaurant and bar but when you get there they inform you that it is closed permanently

there's a cool little restaurant and bar inside on the first floor too

the hotel bar is permanently closed

bar staff was very friendly and welcoming

towel bar - half gone

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

the little plunge pool was awesome for cooling off

pool not a pool