delicious food for both evening meal and breakfast

they show you around the grounds to the yoga chalet, outdoor gym, private cenote and the beautiful outdoor dining room and lobby

we also had breakfast and dinner there, meals were so delicious

breakfast was also lovely

we also used the gym, the lovely private cenote and the meditation room, and on our last night we had a firepit

they made a tasty vegan breakfast for me as well

sitting at the breakfast bar in my room looking out at the jungle, drinking coffee, seeing monkeys in the trees

wifi is very good and smart tv in the room

very nice swimming pool and great garden areas, huge swing for kids which was great

, laundry

it was too rainy for us to want to use the pool, but it looked lovely - large and clean

amazing - set in the jungle, a secluded, tranquil place away from it all with great landscaping, pool and facilities

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

entertainment is great at night, there is a bar that is open till late with nice music

the resort may brag that they have 14 bars, but for a big chunk of the afternoon good luck finding one that is actually open

health bar and starbucks

fe grill and kicks beach bar are the best places to eat and drink

bottleneck in regards to waiting for bar service at the pools was disappointing but the drinks were good

the hotel was nice, quaint. the food was good, but there is no bar or lounge.

great retreat to nowhere where we could enjoy being in the pool surrounded by the jungle (we saw monkeys

the swimming pool is amazing and the place of the restaurant

our kids loved the water park on site

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the

having a kitchen is a +

room, spa and main pool.

we had a huge swim up pool and the swim up bar was right across from our room

we found out only later that there is free room service, something which they failed to mention at check in

i loved that everything was on the property

activities and locations to enjoy with the kids are

was great, loved that they had a low one for the kids to use

i tipped at the bars and restaurants where you had to make a reservation, i didn't consider it necessary or normal

in performances at the lindo theater with the kids club, but we were not served drinks at the bar there

pleasant bar area in lobby, where we enjoyed a g&t

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

the best part was an amazing kids club with wonderful activities all day long

only complaint is the size of the tvs in the sports bar

that there wasn't a coffee bar of some sort in the mornings. other than that, we had no issues.

up room a must with own sunbeds and bar service by the wonderful maria

didnt like how the sports bar didnt serve food

the last night they didn't leave us water in our room to drink but it was easily available at the bar by the beach so we just took an evening stroll to grab some

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

the pool was very clean

the pools plus water park features were a big hit with the kids

food excellent, water park great, pools great.

upstairs bar was not consistently staffed.

valerio and hernan made each night special and gerardo behind the bar made great drinks

rooms are something wonderful and the roof top with different jacuzzi and bar are romantic and

the staff in the bar (except the lovely lady she was fab) need to be a little more knowledgeable about cocktails

was a great place to hangout but again under staffed so the bar was closed most of the time

and bar were very relaxing to spend time at

nice common area - hammocks by the pool and very creatively decorated garden and bar space

getting picky here but the bar closes at 9:30 pm.

food and bar available

loved the room bar and pool area

the bar pool service was also stupendous from people such as cesar and others on the team who worked

the premium bar can be better

special shout out to angel at the pool, alberto at the italian restaurant and blanca at the lobby bar for better than outstanding service

were activities for the whole family, kids club, teen club and plenty for adults, the swim up bar was the icing on top of the cake

oscar at the mix bar by the beach was a fantastic and extremely knowledgeable bartender, and he saw i was traveling

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

special thanks to the security and bar staff that were so kind to return my phone after my last night with a smile

the lobby bar and music was also excellent

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

mini bar not stocked, no robes, no platinum beach bag, no slippers, just standard amenities

we had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults

would be nice to have coffee in the room like most hotels and also the mini bar filled.

the food and drinks at the bar and restaurant were very good

candy bar was closed

be sure to tell them where to meet you - like the bar at terminal 3 - because it's a mess with other hotel pickups, taxis, and travelers

there is a restaurant and bar as well as a gym

very friendly beach bar open until late evening

fitness centre well-equipped

breakfast is great

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from tia dahlia

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

it would have been nice if there was a bar area in the hotel to purchase drinks in the evening

breakfast bar options are decent

bar well stocked

was a very strange atmosphere, barely anyone was around and it was hard to find staff to get food or drink

pool and pool bar (which is kinda not right at the pool lol) closes at 10pm, well i guess this is to preserve

unlimited mini bar and jacuzzi in our room

it would be nice to have an ice cream bar for an afternoon snack :-)

speaker at the pool bar was a no no despite the fact the hotels music wasn't working

vip lounge restaurant and bar were excellent and had great ambiance

the resort has plenty of food and bar options to chose from

poolside bar service was abundant and a cute ice cream parlor was a surprising bonus

mini bar very limited (just 2 beers, a couple soft drinks and water)

lots of water provided and restocked daily in bar fridge

we loved ricardo at the el beso pool and eusebio at the chill out bar who took care of us while we were there

of restaurants, pools and bars

the bar in the pool was a great touch

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

i especially enjoyed the pool with the bar - special shout out to gustavo for going above and beyond for any drink requests i had

ricardo at the privilege pool bar and gabriella at the privilege beach were outstanding

joelle made great signature drinks at the marina bar and the staff at the pool side burger joint proactively split our burger when they realized

it's not too bad as you can sit in the lobby bar and have a drink and there was usually a live musician playing too

the pool and pool bar was brilliant

thank you specially to cristell and angela at barracuda beach bar

food was excellent , taco bar was out of this world

the pool bar was fabulous

room was quite close to a bar on the street

the roof terrace with a pool and bar are outstanding and the bar staff couldn’t be friendlier

rooftop bar wasn’t open 2 of the 7 days. room needs better storage, hangers, drawers.

the location was fantastic, very close to central, bars, restaurants

very nice rooftop pool and pool bar on the top floor. the staff is nice and beds are comfy.

the staff are exceptional

bar tender clever was highly disrespectful on wl2 separate nights after like 10 p

the bar isn t 24hrs

the beds was very hard. i wish the sports bar was open the last bar closed at 11pm.

it would have been nice to have a sports bar like area.

in the room from a bar in the front of the hotel

new bar in front of the hotel has the music way too loud.

bar staff served drinks and appetizers by sea and pool

authentic mexico. beautiful beach. nice pool. restaurant and bar on property. staff are great.

bar area, fresh fruit, squeezed juice and a full home cooked breakfast

breakfast at the rooftop pool bar was the best

the bar area was located below our room we could hear other guests at night

the staff was friendly and the complimentary mini bar came with 7 bottled waters, 6 beers, 3 diet coke, 3 coke, 3 sprite and 3 seltzers

they had an amazing rooftop bar and pool

drinks in the bar were overpriced.

the staff in the bar were very friendly and accommodating

it was a great location and the pool, bar and restaurant were excellent

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

the loud bar music ruined the ambiance of a lovely beach and just never

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

you are dealt with by a fairly stressed and busy bar manager, who is dealing with running the bar la pepita and doesn't really have time

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

it was convenient to have a restaurant and bar on the property

they have a cool roof top little pool and bar area with a amazing view

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

loved the staff (luis, jose luis, everyone at the pool bar was amazing, gustavo (time to make this guy the coo), and everyone who we made contact with on

we had to kind of stay on them to keep refilling our mini bar (with things like coffee and water), but that&#

the included mini bar was a pleasant surprise

bikes to get around the property were convenient, but they’ll also pick you up in a golf cart if you don’t want to bike around

you need the phone to order your golf cart and room service, but we made it without

hotel is beautiful. the bar staff was amazing and took care of us!

didn t use the pool but handy bar to sit beside it

the bar terrace was amazing

the food and drinks at the bar and the restaurant were good value for price

we had to go to the snack bar and that was disappointing but glad they had that at least

there's lots of pools but only one plays music or has a bar so we didn't really spend time in

they actually had vegan labeled items on most menus. bar area is nice.

the waiters and bar staff ensured you had a drink in hand at all

no straws, pool bar closed at 5pm they took all the rafts away at 5

appalling under stocked bar charged usd 300 to entertain 2 guests for lunch

the food at each restaurant was fantastic, and the cocktails at the bar are great

is a lot of construction going on right now, 2 bars are shut and 3 restaurants

was no outdoor dinner dining option or outdoor beach bar at night which we would have enjoyed

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged beach

the food was great in every restaurant, or favourite was los papitos for breakfast and lunch

the family pool is great

goes to an auberge on a budget, but one small nit i can t let go of at the spa

she would help us having our kids food pre-ordered and ready for them at diner time

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

be clear, this is obviously not the fault of individual workers), they try to usher you

bar at beach area

basketball hoop in the pool, waterslide, beach and pool volleyball set up, billiards table in the bar which were all appreciated by our family

i asked for a drink they had advertised on the bar window and the barkeep was confused about how to go about making it so i just asked for

not enough towels if you lay out by the pool, and part of their beach has an outdoor grill and bar area, but it was vacant and not staffed

cesar at the pool bar and claudio in the breakfast buffet went above and beyond everyday

they had a burger bar from 12-3 daily there behind the pool

was terrible i get it there s seaweed but they don t even attempt to clean the pools are dead barely any service i had to multiple times go to the bar myself or track down someone to help us

was very clean our room was cleaned everyday and mini bar was stocked to our liking we loved how attentive the staff was as well

bar hours

love the 24hrs room service and different options of restaurant it was very clean as well

late night bar was shabby and not to resort standard

there's multiple bars

black and white bar should keep serving pizza until the bar close

b&w 24 hour sports bar did not have any music playing after the night show was over

inclusive with 5 restaurant and lot of bar great staff, great staff, daily entertainment, great food

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

swim up room is above the bar that plays music till 1am

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

orlando at the 5 o'clock bar was so good to us our whole trip

sos bar never had food

miguel at the pool bar works so hard and deserves some definition

the bar staff don't now were to start let just say you will enjoy

the sports bar food was great as well, loved the hamburgers and nachos

had 1 issue, and that was in the sports bar where the server was not very professional

big aplauso to miguel in the pool bar and vicente in restaurant, they are the best

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

samuel from the pool bar was amazing as he remembered all of our drinks and kept them coming

the worst i personally experienced was a bartender or two who was somewhat indifferent

mini bar fridge wasn’t very cold in our room :(

i loved how the resort had multiple beautiful pool areas and the foam bar was great

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

3) pool staff, housekeeping, room service delivery and bar staff were awesome, great service

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

mini bar was hot and not stocked with snacks

poor service around the pool at at the restaurants, but we just got our own drinks from the bar and realized meals would be very long

butlers, the private chef and waiter, the bartender at the poolside bar were all very very nice and helped make the stay bearable

country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

first time at an all inclusive resort and josue, the security at the pier, the bar staff, the buffet restaurant staff made me feel so special

the coffee shop and smoothie bar are also very good

the license to chill bar closes to soon

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

been cleaned in weeks, glass surrounding the outdoor lookout next to the xs club and thw sports bar was also filthy and not cleaned daily which was shocking since covid is still a problem

the drinks in the swim up bar were definitely on point

for example the bar at one of the pools was very poorly maintained and the wood was detached exposing nails, some

there was no air conditioning in most of the places to eat and in bar areas.

the sports bar can be a lot better

the bar staff except for miguel, wasn't attentive at all

cluded) quiet in the

at the hideaway pool bar was amazing as always

ke i didnt at the steakhouse) i couldnt even go anywhere else besides the sports bar buttt they had waaaaaay better food surprisingly just hated that i couldnt take it to go

and many choices vegan friendly carnivores friendly the service is excellent fully refill mini bar service

also the the swim up bar was limited to preferred guest only

the swim up bar was a lot of fun!

the bar closing times seemed to be extremely early based on previous resorts we have visited

bar was poor

way that kids are at the swim up bar and hanging around the bar

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

though on a side note the very small diamond club level reception and bar was nicely done and a lovely place to relax in and get away from the noise

staff, bar did not helpful

not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring the drinks back yourself

the bartenders especially were completely impersonal and took an average of 10 minutes to fill drink

beautiful property and the restaurant & bar staff where amazing.

hotel employee at the lobby bar is wonderful

the bar tenders were awesome!

the drinks were good and the bar staff were fast

the speakeasy is the best bar on the resort and i spent a lot of time there

the main lobby bar is incredible, and the high ceilings and marble everywhere make it very elegant

convenient for family with kids adults are fun too there are karaoke bar library lounge also

you can't get any alcohol with room service, so we had to walk to the bar and carry our drinks back in small plastic cups

-no bars and even no service at the beach side

the pool and bar staff were all fantastic - special mention to jose luis for how friendly and attentive he was,

pool bar could be improved

finally these folks made our stay so special as well: brenda - bar at serenity - poquito mas

resort, seriously every building, restaurant, pool and bar was wonderful

pool from the balcony of the room was fabulous

bar and restaurant downstairs

cleanliness and sanitizing are excellent. we enjoyed the bar also.

there was no bar when we arrived but that really wasn’t a problem.

to the airport lovely swimming pool area extremely comfortable bed restaurant and bar closes early but there is a small supermarket next

bar and service, shuttle to the airport was on time and efficient

nice safety bar in the bathroom which is very important for us seniors

snack bar serving drinks, salads and sandwiches

the staff were lovely, the shuttle driver, the guys at reception and in the bar area were all really friendly and answered all the questions i had

the staff at the bar and restaurant were exceptional

the drinks at the bar are on the pricey side for what you get.

the bar is great

there is a swim up bar in the corner

and concierge people to, israel the bellboy amazing love him , alfredo from the buffet and all bar servers amazing and very fast the pool servers also very nice i don't have any complain my 9

with the bar & cabana

snack bar wasn’t the best for late night food more variety would be nice.

i would like for my room to be within a maximum of a 5 minute distance of the bar and restaurant and reception etc

so many restaurants and bar you can try , the place is so huge we never ran out of things to see or to do

the bartenders at the swim up bar were absolutely amazing i would go back only for them

hotel zone area, limited restaurants, got sick from italian restaurant at golf course, horrible bar drinks, our hotel room was not clean had roaches and bar staff seemed angry and did not make

the beach bar at sunrise was what made the whole trip.

stayed at a different resort and in every other building next door, there was an available coffee bar that you could make yourself a nice cup of coffee

bar was very good

nizuc pool with slide was a big hit with our kids

the food room service was awesome as well

the open baf and amenities for kids

pool is quite shabby, very limited food choices, bar not open, had to keep finding someone to get a drink, we were looked after better after we had

nearby bar on beach played music too loud during day,so siestas not possible,but none at night thankfully

wait staff great, there is on site restaurant and bar for poolside lounging

the venue was surprisingly nice. the pool, bar and food were all good.

a nice pool, restaurant, and bar inside

there s a 7/11 and sushi bar right next door to the hotel

breakfast , nice food / bar thru-out, location is out of the way

majority of staff strived to go above and beyond in order to help us, even with the language barrier

love the pool and bar area

we enjoyed the outside bar area and the pool

and the theme is different every night (mediterranean, mexican, etc) our favorite was the bar on the beach, which offered bar lunch ( burgers, fries, wings, etc) and it was delicious (+) the private beach with wait service, the spa, the private pool with private bar and very polite and useful concierge made our holiday a paradise (+) the bar situation isn t the best (-)beach bar open in the evening / at night entertainment/shows not so much compared to other (+) the staff were nice and we enjoyed hanging out in the sports bar at night or sitting in the courtyard (+)the pool and pool bar were great. the staff was very accomodating. (+)open bar and clean

francisco at the breakfast buffet is the best

beach and a huge resort, endless pools and activities for all the family, including an awesome kids pool

the amenities they had were good. the gym was phenomenal.

wifi was quite spotty