and this time looks like the employees has better training, everybody do excellent job, and the breakfast two tombs

very good breakfast!

douardo) was a

great location...clean facility. the food was great...kids had an awesome time..

excellent service and great location. decent breakfast.

the indoor outdoor pool

location and shuttle services to airport

also, the view from our room was amazing, and it's so nice to wake up to enjoy an amazing breakfast, it was delicious

excellent breakfast and quick response in room service

location, room was clean, check in was smooth and had breakfast

proximity to the airport and the available shuttle transportation to the airport

it was in a private sector & i loved the breakfast.

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area didn t work without a special card something we only found out after a lot of

location and facilities from parking to hotel

was excellent and the breakfast was delicious

of covid, breakfast is now served via room service

free airport shuttle and breakfast

very comfortable beds and really good breakfast

clean room, excellent breakfast, courteous staff!! checkout till 1:30 pm, can't beat that!!

5 pm there were only 2 employees to provide service to the restaurant, room service and the hotel bar

i liked that there was a bar and restaurant area within the hotel

in the bar area is very good

clean, good space, good airport shuttle, they pick me up in minutes after calling them.

nice to take a quick dip in the swimming pool and run in the small gym

liked that it has 3 restaurant options nearby and the ease of shuttle to the airport every 30 min

no access to swimming pool for repairs

misleading information about free breakfast with reservations

the shuttle service was reliable to and from the airport

good breakfast, nice pool :)

the rooms on the homewood side have kitchenettes and feel a bit nicer

there's a mall across the parking lot with lots of food options and a soriana (similar to walmart or target) if you need to (-)the parking process.

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

breakfast quality was good

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

overall cleanliness excellent breakfast buffet!

associates shower was spacious shuttle

location, comfort, and last minute availability. the hotel also offered airport shuttle service

was great, they also had shuttle service that could take us up to 10km around, i liked that

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

rooms , very nice hotel , everyone was nice , they have a bar inside and it was great

great location and breakfast

the breakfast was delicious

pool and cardio items, cleanliness and comfort was great

nice pool and gym

courtesy of all employees was grateful except the bar attendant

was perfect until wednesday night, there is a bar or party, or anything going on around the hotel, and it becomes noisy as hell at late of the

pool closes at 10, bar at 11:30, wish they were open later

definitely breakfast options and dining

the breakfast buffet was a real buffet with different types of fruits, juices, drinks and real mexican

beds were super comfortable, the bar in the hotel is a plus

i like that it has a bar and restaurant on the entrance

pool closes early

e machine not working) or towels, sometime they

parking button was not working and my husband got shocked when he pushed it but they fixed it right

bar options not great

i could hear the loud music every night from the disco bar that is part of the small commercial complex the hotel is part of

i liked the location, bar hours and the restaurant

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too much

good gym and pool

location breafast was good nice pool

didn t like that during the weekdays they don t clean the pool

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

location, good parking lot, nice pool, great atmosphere

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the worst part

the service and location breakfast was great and the view was awesome i always stay in holiday inn

maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched to open and controlled other areas such as the bread- which

very clean very quiet. good breakfast.

the parking lot, there are not signals to find the hotel's lobby

location in the barrio antiguo

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

luis at the bar was excellent

breakfast option at the bar is below average

bartender at the bar sierra madre

the bar and resturant

breakfast was good, food in the restaurant was good, bar had a lot of good beers

lobby bar had no bourbon, even though it was on the menu, and multiple staff seemed to be learning the

ay the breakfast bar i saw a roach ud83eudd2e

girls at the starbucks bar are rude they need a little more training

staff at bar gave excellent service even thought it is not well organized.

customer service was not that great except for the bar tenders, they rocked.

in full glory, together with piano, restaurant, museum

shame the bar closed over christmas

the bar was under construction

there is a loud bar downstairs that is active on weekends, may be hard to sleep if your room is above it

the location, the bar and the history of the hotel

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

great location, very helpful reception staff, spacious room, good gym

nice little gym

mini bar wasn't open - late night arrival without ease of use.

very nice bar ( convid closed now)

the bar should open at 2pm instead of 4pm? but its fine..

bar , workers didn’t had no idea how to make an old fashion

location and bar view on 16th floor

we used a swimming pool a couple of times

water in the pool was still freezing cold

pool was being refurbished, i wish they had mentioned something before as that was the one feature

the swimming pool is small and is being shared with another hotel.

there's a pool also which i didn't use, but looked nice

the bar don't have any kind of liquor

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we felt very comfortable and just love it

wifi was good but had a couple spotty

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

they have a bar area and also they sell starbucks coffee

breakfast was really good!

breakfast buffet was an amazing spread

we didn’t have breakfast. we had another event near by, sorry i can’t rate breakfast.

the staff was very accommodating and the breakfast nice and easy

we tried to get a drink at the bar but they were closed for the evening

-a separate bar / cantina area serves happy hour drinks and food for reasonable prices

the staff were really friendly, special shoutout to the bar tender who helped us out when we arrived late

had a restaurant and bar inside

parking is very tiny

bar person struggled to keep up serving our group and another group and it took at least 20 minutes

nice & well maintained property with onsite bar & restaurant

the bar next to the garden was closed most of the time.

poor bar hours

from the valet to the bell boys to the check-in staff, servers, bar tenders all were exceptional

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

they really set the bar high

wifi connection was also good

is no direct elevator from the parking garage to the rooms; other than that, everything is

service a bit too slow, they forgot sometimes if you requested smth or ask to bring room service

location is great, the swimming pool area is really nice, the gym is well equipped, the views are great and the staff is very kind

swimming pool

conditions of the room,pool,the overall ambiance of the run-down hotel.

it has a/c and an excellent wifi signal

the pool, the price, location, felt safe ..

bar services

they had a restaurant and bar on site so we thought that would be helpful since we had to hit the road the following morning

a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a bar area with games

no mini bar

food at the bar was outstanding