miguel and manuel from the japanese cuisine bar were super friendly and would always make sure we had a drink in our hand

room service did not restock wet bar or always leave hand towels or face cloths

of entertainment or anything to do in the evenings no bars open after 11pm including sports bar and nothing close to hotel also limited food options

the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

poor room service

must-do: be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner

of being at an all inclusive was so you can just grab and go but every time room service, any bar, at the pool bar everywhere it was so annoying

bar area opp the front desk is only good

staff gustavo and freddie at the pool area!!

feel welcome & taken care of from the smooth check-in process to wandering through the resort to poolside service to mealtime

ana at the rooftop bar at the garca blanca was also so kind and attentive

the breakfast was incredible, we had it every day by the pool

the gym is really big and complete, not to mention the incredible view as well

the pool is amazing and the sky bar pool area provides a million dollar view and ambience you can’t experience anywhere else

i especially felt welcomed by freddy (bartender) and jorge from the detalle bar

an early breakfast as they get claimed quickly speaking of relaxation, the cocktails at the hotel bar were absolutely delightful

the food exceeded my expectations and we enjoyed going to the coffee bar in the morning

that made our stay so great, kevin and hervey on the entertainment side and tomas at the pool bar and christian at maria dolores particularly

are: - rethink obligation of dress code all over the restaurant, but specially ate the poolside bar (does it really make sense (-)poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after being at (-)resort but often children monopolized many of the large pool areas to include the swim up bars (+)at the beach bar was the best (-) some of the bar tenders at the swim up bars were not friendly

even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do

a pool lounge chair or bali bed is hectic

amazing staff. so much to do for kids and all. tons of options to eat and do.

amazing staff. so much to do for kids and all. tons of options to eat and do.

live shows almost every night, the dj by the pool and the bar guys keep it lit every day

my favorite part of the property was the swim up bar andres and moses kept the drinks coming.

also the sports bar have karaoke

was only one beach grill and bar and it was for the elite members so you either had to walk way over to the far side of

my wife is allergic to fish but 2 choices were fish or sushi leaving us with a sports bar or indian food

then at bar it swingers we re talking about sex orgy

sometimes a bar or restaurant would not even have one of the top shelf liquors asked for

the pool bar closed at 5

it could do with a few more evening locations, i think the piano bar was not in action because they were using it as a covid testing area, so maybe if that had been

there are great bar facilities at both areas, a lovely beach bar with swings, and a swim up bar at the pool

stunning views, bar at every corner

bars/nightlife: on the trs coral side of the resort, we had a few lobby bars and a rooftop bar

sports bar that’s open 24 hrs doesn’t serve food 24 hrs

jorge at the pool bar to luis from room service; everyone was absolutely pleasant and amazing

massage, sauna, steam, healthy juice bar by infinity pool

food was not even halfway good in the buffet or snack bar

i really appreciated the service of guadalupe at the pool bar and reyna in the restaurant

the bar attendantls were very nice, also sergio mathias and 2 others whose names i can't remember

but the food was not even halfway good in the buffet or snack bar

rooms lead out on to the beach, bar staff were great

perfect, maybe my only suggestion is to have own music in the eclipse bar and try to boos the mood

we usually just walked around the mall area or had a drink at the rooftop bar while we waited

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

the pools and bar service were awesome and all the people were really nice

also, the sports bar food is inconsistent

the breakfast (continental only) and bar food could use some improvement, but it was ok and there are so many nearby options you can

the staff was very friendly and chichis beach bar was right out front so you didn’t have far to go to get relaxing spot on the beach

a little bar outside my door, happy hour all day and beds and umbrellas were free

everything except bar staff wasn’t thrilled with just asking for ice ud83dude00

i opened my door i had a beautiful view of playa norte and they had beach chairs for free and a bar with reasonably priced alcohol next to it

what i mean by that is there isn't any bar & grills or restaurants close

love the huge room, location to beach, shopping, pool, bar and restaurant. excellent

hotel's bar is not next to the beach. a little bit inconvenient.

excellent room - bar pool was a blast met many new people

i had an issue with the bar and beach service.

location was convenient. has restaurant, outdoor bar by the pool. staff was friendly.

pool area was big and comfortable with bar and restaurant right next to it

romy at the pool bar is awesome! the food was very good

breakfast was great, pool bar with bartender romy was fantastic

air conditioning, privacy, everyone very helpful, free water to fill water bottles, restraunt and bar on site

great location! beach bar was amazing.

noise some nights from the small bar which is located on the north end of the hotel building but that wasn't too late into the night

the beach bar is kind of sad and the food is not

had to go to the pool or bar to get wi-fi

dn't try it but heard it was really nice) just steps out the hotel front

pool area, location, bar restaurant, the bungalow area.

the pool and bar were all a great addition - a great stay all round

the bar was amazing and it was a two minute walk to the beaches

no alcohol is permitted from outside, no pad locks to rent, bar prices for a beer are good (30p) but opens at 7

too big pillows and hard beds. the people in the bar is not super nice

club time was over and if we wanted more action we walked down the beach to other beach clubs to bar hop

the bar staff was a little slow. too much socializing between staff causing slow service.

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

the beach bar has great cocktails and good facilities

far from city center, but worth for the location a bit small pool, note that it's shared with the beach club, so not only hotel guests have access to

breakfast was in the beach bar - lovely food, friendly staff and an incredible view

little tiki bar next door was a healthy hippy option for

excellent location, best beach on the island and cool chill out bar next door.

waiters in the beach bar are very slow but it's not a hotels fault

the reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly

cool part of town, the bar restaurant had great food with nice staff.

a great beach hotel with a pool, a bar and restaurant, and very good value for money

restaurant and bar is very welcoming and has good quality of food

nice restaurant and bar poolside with live music, various bands during my stay were all good

wifi can be a bit spotty in your room but down stairs in the lobby and bar is excellent

starting to show a little age, bar could be open longer. they should clear the sargassum.

all of the staff were friendly and very helpful, especially the manager and the bar attendant

simple bar with great drinks

is not food or a bar at the pool

the rooftop bar on the hotel next door has great sunset views

loud at night (there is a bar at the backside of the hotel)

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

they don't offer breakfast nor have any restaurant or bar in the building to have one.

pool closes at 6 bar hours

music from the bar behind the hotel but took earplugs and used app on my phone to mitigate it

a bar, pool, beds, two different areas for beach chairs

activities in bar area were great ie

specialty restaurants, specialty item with buffet, and bar were very good

the bar close too early (at 11pm)

the most beautiful beach location, and ocean water, in the world, bar none

there are two sinks in the bathroom, which is nice, but only one bar of soap, only one soap dish, and only one hand towel

all the bar staff, and i literally mean every single bar person looked so unhappy to be there

day at time makes it hard to plan your week no pillow service/bed turn down twice/ stocked mini bar 3 times /poor cleaning of room our butler was hard to find or get service from him never got

excellent bar staff service

most of the bars were out of the good liquor

your name in - they will tell you it will be an hour during the busy times - and go to the lobby bar for cocktail hour

would be better served as just offering good tasting meals or a couple casual options like a taco bar or barbecue without a dress code

the cleaning staff and bar service is excellent

by waiters and bar tenders could improve

hector on the 9th floor preferred lounge bar was the best bartender i've ever had

bar tenders and waiters were very nice

there is a bar where one can get drinks

main bar seemed to close too early at 11. drinks were not strong unless asking for a double.

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

there were different pools designed for quiet and social areas with a lovely swim up bar

drinks at the bar were superb

i loved the large pool with swim up pool bar and access to the beach with comfortable loungers

three cold jacuzzi by the huge pool, with constant waterfall and very large pool bar, two hot jacuzzi on the roof, great infinity pool on the roof, amazing for sunset, and complete

the beds are very comfortable, a gorgeous view from the rooftop pool, bar and cabanas

beautiful swim up pool bar and beach bar but was rarely open

the private beach, beautiful view, bar with excellent service next to the large pool on the beach was perfect

quiet location but had restaurants and famous ice bar nearby

carlos the bar tender and saulo the capitan made everything to make us happy

property was clean and well appointed. roof top bar was excellent for sunset drinks

music from the bar was loud and lasted until 9:00 pm. needed more drinkable water.

the bar and restaurant staff were lovely and made a great first impression of mexico

pool water to cold but this was not a problem shower hot water take a 10 minutes to came nothing

nice staff lovely pool 25 min walk to centre and ado bus station

breakfast is a lot of food options and staff is so friendly

pool, restaurant, about a 20 minute walk to downtown, other shops and restaurants 5 minutes away

our only suggestion would be to have more bar services available at the beach.

variety of breakfast ,but the coffee lounge is pretty cool as well and the bar lounge

the resort is huge and had another riu

i just wish

kinds of dies too early, after night shows there s really not much to do, the piano bar stays open until 12:30am however there s no music, it was just too quiet

when we went, we were told (not nicely) that this was only possible at the indoor bar where it was very cold

we then went to the bar after 6pm to redeem our “invitation” drink tickets

of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost”

there is a beach bar that serves excellent food and drinks

the bar and restaurant staff were exceptional.

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

frozen drinks from the bar were very watered down with large cubes of ice in them

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

it would have been nice to have more activities to join and maybe a little livelier around pool.

pool , rooftop bar and breakfast downstairs

apart from the resturant staff in the open bar which is different to the hotel was quite rude

hotel and rooftop bar staff are awesome, and the facilities are very nice, mainly the pool area

enjoyed the rooftop scenery which includes bar & rooftop pool, play area to watch game and play pool

nice view on the rooftop, and tables to chill, even though the bar opens at 3pm

the offer a great breakfast, lunch and dinner- the bar is open and friendly

mini bar in the fridge, coffee machine make you stay even more comfortable

we also liked the bar and the breakfast

some fixing of the equipment on the beach & bar site would help to make the stay and level more comfortable

beach bar and restaurant offer breakfast, good selection of various mexican, fish and seafood dishes as

the bar and the pool are amazing

swimming pool and bar area were also lovely

the pool area and rooftop bar is very nice as well

the is s great snack bar with delicious faitas and drinks in front of the hostel

the bar on the rooftop was very expensive

bar offered many interesting cocktails, bartenders were great

only issue i had, is the the private rooms with the sea view are right on the bar which is open every night until 1:00 am and the music is very loud, so you will definitely

secluded and private, but also has a bar with some live music and dj music

good food and drinks at the bar for reasonable pricing

the beach bar is brilliant for socialising and they have lots of great activities every day

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

breakfast was ok but could have been better, that is presentation and taste

beer and wine selection at the bar was very limited

loud noise from the bar across the way would probably annoy most people

although the restaurant was closing at 10pm on thursday, martin in the bar was awesome and we had a few drinks there before going to our room

luis the bar manager to the gentlemen's who ordered us taxis and to nicola and maria

we were quite pleased with the mini bar and the deluxe comfort of the bedding

no slippers and basic oral hygiene provided, no mini bar neither but they do have a restaurant that serves good food til 10pm

that they promoted, but at the end we didn’t get them, they said we arrived too late and their bar was closed, even though we arrived exactly when we told we would (around 22:40)

is a bar on the roof, but it wasn't working :/ probably because covid situation, but we expected that it

air con is extremely noisy so unable to use whilst trying to sleep, wifi is intermittent, bar had an event which went on until the early hours which could be heard in my room

bar and restaurant downstairs which i didn't have a chance to use

they did not even have a bar of soap inthe room and their towels were stained

great price, quiet, clean rooms and a lovely pool area

d i believe a bar), two pools including a kiddie pool which was great for my son and even two parakeets that were

opposite to the bus station close to r1 bus station that goes to beaches close to centre city wifi good

good location. nice hotel park with birds. private parking.

the staff were friendly and helpful, particularly the bar staff who provided breakfast

facilities, nice pool, great restaurant and bar with super helpful staff

the shower is large with good pressure and the hotel features a co working space, bar and restaurant, tattoo studio and pool lounge area

bar staff and check in staff were lovely

there is a tattoo studio that adds to the vibe and a bar restaurant with excellent food and amazing staff

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

good bar with nice drinks

place, great atmosphere; staff is very friendly and helpfull; the bar is quite nice; breakfast and dinner are very good (u also get dinner at the hostel); perfect

so nice to have bar and restaurant on site

wish bar food was open earlier