were only there for a night but the pool looked very nice and i liked that there was ample

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

great staff specially at the bar very friendly

no room service, restaurant squeezed into bar bc

there was no bar to speak of.

a confusion with my reservations and extra charges at the bar area.

restaurant bar staff was slow

kind and friendly female receptionist very kind and friendly restaurant and bar female

bar service waitresses could have been better, faster and more friendly

very clean, convenient, lots of amenities, breakfast provided, bar and restaurant, outdoor patio

friendly staff and a fun bar for dinner, then complementary breakfast and 5 minutes back to flight check in

pool bar and grill were outstanding

wish pool bar opened later

open bar every day, attentive staff, and very central to nightlife in san juan

the outdoor bar clears really early so we didn t go

cesar, luis, belinda and yirdi at the casino bar were the best

friendly staff, good bar and food.

was cool, but i wish that the guacamayo bar and grill where more pro active

friendly staff. nice facilities, breakfast was great. food at pool bar was fantastic.

beach a block a way with chairs and towels, drinks wonderful especially happy hour at the pool bar with music and jacuzzi

the pool bar was cool

very clean, perfect location and the $40 voucher for the bar was very helpful

free breakfast and a 40 dollar credit to use in the bar o restaurant every day of the stay except the day of the check out

bar at the pool

juan and josean at the outside bar were great as well as alex

breakfast was included , pool was great, bar and coffee shop right across from front desk , room service was on point with new towels if

the pool in the bottom looks like it needs painting time to puts some life to eat a little bar and lights

it was only a short walk to a beach with a nice bar and grill right on the beach

no bar on the pool.

the amount in bar soap was too small- fell apart quickly but i still like your place

) and hooks for towels on the door, but definitely manageable with the bar in the foyer and the floor of the shower, of course

i loved the swim up bar , so many pools very beautiful good scenery

the swimming pools and hot tubs were wonderful, and the swim-up bar was really fun

beach and pool area; incredibly gorgeous lobby, bar and entertainment area

pool bar and food closed at 6pm, which seemed a bit early

staff were rude especially at the bar they don’t care who you are

they have nice outside bar with fire pit

i enjoyed the pool which has a swim up bar and the hotel is right along the beach

also the pool bar service was very slow but the drink was good

need dinner restaurant. pool bar swim up should be open more. nonexistent pool service.

jenny at the pool bar was fantastic- she took care of everyone like family

pool was great, restaurant / bar was great, beach was clean and beautiful

enjoyed being able to leave the beach, grab a few drinks and amazing food from the rooftop bar & grill, go back to my clean suite with beautiful ocean views to a quiet & peaceful nights

there s a rooftop bar that has a great view of the beach and the area

the rooftop bar and restaurant views were amazing

pool bar was awesome

and i wish the lobby bar & restaurant was open later

with breakfast you can add to your room tab and take to go or eat downstairs, which serves as bar too

as described, great location 1 minute walk from the beach, hotel front desk and bar personnel were all super nice

they have very affordable bar prices

loved everything, very clean, trendy, they had the pool the bar the beach is two minute walk

having a patio bar and great food helps give the resort feel

rooms were very noisy as near the pool and bar we had to move hotels as we couldnt get any

from front desk to the pool and bar staff as well as the chef and housekeeping

room on my second stay was cramp and right outside of the pool and bar area which was extremely noisy and wet from the pool water

outdoor bar area

loved the restaurant and bar directly on the ocean

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

resturant and bar were understaffed

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

not really a swimming pool, just a small almost bathtub. but the beach is nearby

the pool, the decor, the tranquillity every single thing

good location in san juan. quaint. friendly staff. nice bar and pool.

that the bar close at 11

everyone was so friendly and helpful!! would stay there again!!!! boat bar was a blast!!

miss the bar not open

the pool was lovely and the bar was cozy

the bar in the lobby is awesome, too, though food service was a bit slow

the bar & restaurant service was a little slow

site restaurant and bar are great

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

was the best hotel i have ever stayed, bar none

towel bar - half gone

bar staff was very friendly and welcoming

plus the stone and woodwork in the restaurant- bar was impressive

there's a cool little restaurant and bar inside on the first floor too

advertise a beautiful restaurant and bar but when you get there they inform you that it is closed permanently

good breakfast clean rooms nice staff

the lobby is beautiful and a hot breakfast was included

breakfast included

my kids loved the garden out back

tificial) and a sandwich with

the swim up bar was great

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

the staff at the bar by the pool were amazing and very friendly

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar chairs

bar in main lobby and poolside

the choco cortes bar in the lobby was a great recommendation

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

pool is small and there were no stocked mini bars

location, ropa vieja restaurant, fitness center, choco bar cortes

nice bar downstairs, gym, coffee shop, helpful staff

location, private chairs and umbrellas for hotel guests, great bar and brunch, rooms are small but beds are comfortable

beachfront location & the restaurant & bar was absolutely breath taking

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

, sofia, all the front desk and bar staff were very nice and accommodating

rooms were clean and staff from the desk to the bar were friendly and accommodating

the breakfast buffet is super yummy and the drinks at the bar with juan are so good

lobby could be a bit noisy in the evenings since the bar was located there

lobby area and bar very festive and inviting

the pool bar employees service wasn’t top tier

staff in the lobby bar were top notched

roof top bar and grill

spectacular views from the rooftop bar area

the service was excellent. the rooftop bar was amazing.

from the moment i arrived, javier at the bar was the best

i appreciated the free parking and wonderful room service breakfast

they are able to give you a $17 daily credit to their snack bar in the lobby

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

great crew, awesome restaurant.. bar was great too

the restaurant bar at the lobby

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

for a the infinity pool bar was the best

and professional and the rooms are very comfortable, the linen is of good quality and the mini bar was stocked well

the staff at the pool, the pool bar and restaurant were excellent.

the mini bar is fully stocked, the rooms are clean and beautiful

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

bar was only open until 6pm

were extremely comfortable, the distance of the beach was exceptional, and the pool and poolside bar are fun and convenient

of the pool was great, as well as the pool bar staff were extremely helpful

mini bar was never restocked even after i asked them to do so

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

side and the patio), and live piano on thursday night was fun and invited

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

the bar in the hotel is amazing

the place, the bar down stairs and the roof top bar as well

joshua who worked out side at the bar was the best

i love the pool floor.. great view and the outside bar and pool snacks

the bar closes early.

people and de server at the pool bar gustavo he was so professional and nice , he was ourr server for the 2 days a very good guy

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

the pool bar is not open during the week

the breakfast bar i paid for wasn't worth it at all. never again

outside bar didn t appear to be open , i never asked why but i assumed covid restrictions

the pool bar was excellent

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much better experience

the bar and market were overpriced, 2 beers came to $22.00

the bar had great service and the inside/outside seating was beautiful

(we enjoyed the bar and food at the hyatt place also

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

staff, room, bar service

hotel is in a good location within walking distance to several restaurants, bars and shopping

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

you can use condado plaza amenities & beach access but our hotel pool & bar was better

there as also a bar in the pool

multiple pools and a swim up bar is a plus

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

access to the pools, bar in pool. overall, was impressed in the quality of room.

cool he control the flow people between the beach and a pool very good security feature the bar at the pool was amazing good prices housekeeping really helpful really attention to detail i

wish the bar on the main level was open more ambiance and music

it was very clean. the bar employees were very polite.

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

food and drinks at the wxyz bar was lovely as well

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

the bartenders from the wxyz bar were great, quick, and very friendly

you arrive at midnight there is only one person in charge of the bar and the front desk

the breakfast area looks ok tgere are areas in fro t of the bar facing street where the wall is very damaged by some kind of moisture coming inside

the bar closes too early 1am

you checked in quicklyand explains everything to you, the hotel lobby has ample seating areas the bar was great for a few drinks to the end of are stay

had a bar with no bartender

pool bar wasn't open much at night during my stay

pool bar closes early, pool closes early. no golf carts.

no microwave & bar should be open maybe till 8 pm.

on service because still a young place and they have to work on management of the restaurant and bar

the lobbies bar tender was such a nice and friendly person

the swim up pool bar was great

the pool could have been much better, i understand it’s from covid related issues but if your bar isn’t open more servers is a must

there was a pool by our room but the bar at that pool was never open the 4 days we were there

absolutely beautiful stunning garden, very nice and clean pool/bar

didn’t like how the kids were able to be at the swim up bar i wish they sectioned that off for adults only

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool area had an event with a dj in place one night had an amazing time with drinks available in

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool is clean and not too warm, even in the summer

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the pool with the bar fantastic and their drinks are awesome

breakfast bar and staff was excellent

make sure to eat a puertorrican burger just by the pool in the 5 o clock somewhere bar & grill

the pools were empty and warm and the bar was 1 minute walking distance from the pool and the beach

the swim up bar was excellent

decor, staff, tterrace bar overlooking the bay

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the breakfast bar was beautiful, and the servers were very good

what an improvement, room was fantastic, bar area great