wifi did not work very often

parking area grounds not very clean

good location, easy parking. good restaurant next door.

had secure parking off street. at no 3xtra cost.

the room/wifi/tv/air con exceeded expectation

best bar and bartender in town. nice beach. room a/c worked good which is important to me.

bar tried to charge us for filling up our water bottles once, we resisted and they did it free

a bar fridge and coffee maker in the room

beds were hard the pillows were terrible there was no top sheet on the bed no towel bar by the sink lighting over the sink was

making improvements and expanding the facilities to include an on premise restaurant and swim up bar and larger pool

i especially liked the breakfast coupon and the casino

breakfast was good

breakfast was inconsistent - staff had different answers on different days.

the casino is not my thing but it is separated by the hotel so no issues there.

the rooms were very clean and spacious, and the secure parking gave us peace of mind

mini bar in the rooms would be of a great idea

were friendly and helpful even with the language barrier

only 2 towels per room, no hand towels or washcloths no bar at pool

coffee maker and bar fridge in the room would be nice

view from room, pool, location, restaurant

the rooftop bar did not have items that were on their menu, and the staff could have been better trained

the swimming pool and bar is so cool!

there is a small bar in the lobby and a really nice buffet breakfast

the roof top pool has a great view and at night it converts into a bar lounge which was pretty cool

great shuttle service

the restaurant and bar were not open. no ice machine. rooms were pretty rundown

no mini bar although advertised for room we

bathroom have no kind of safety bar for elders is very dangerous for them because if they fall can cause injuries or even death

onsite restaurant and bar is great for those not wanting to venture out

they even allowed us to enjoy the pool facilities after check out time

location was very strange, in centre, easy to walk to the sea side but there was no bar / restaurant / place to buy beer at all, we were walking around without being able to find

arrived around 7-8 pm expecting to get a drink at the bar and having dinner at the hotel

very good value cocktails for happy hour in their small bar by the pool

there is a swimming pool but there are no places to layout other

you can contact the reception or the restaurant (including room service) any time via whatsapp (+)the room was clean and comfy, great ac, nice restaurant with room service. (-)the pool area wasn't kept clean and the restaurant kept being closed, no room service at night. (+) a big thank-you to room service and upper management for sorting out (-)to park , doors for my room needed renovation, wifi slow , needs more outlets in rooms , no room service (-) rather than providing a card for wifi connect they provide an upsell card for room service (-)to contact the front desk so one had to take the stairs or the elevator to report an issue to room service

location. only one restaurant nearby. no bar or service at the apt complex.

over all was a great experience for my wife what can o say we didn't make it to the restaurant or bar but look bar cozy and

the entire hotel including outside areas and outside bar are non smoking

a very good restaurant too , and the pool and gardens looked very nice

however, they offer room service which is great especially if you need a cup of coffee first thing in the morning

like the room and the staff also the pool was nice and warm for my kids

the pool was

pool was not in use, disappointment for the kids

room was just what we wanted and the pool was very relaxing

love the pool and the view.the staff was very helpful when needed .

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the restaurant and bar serve delicious, fresh and local food / drinks

the bar the bartender gave me a glass of wine that was 1000 pesos and never told me this before he

the water was incredible and the private pier with bar felt really special

wifi didn’t work and the horrible techo-pop music constantly blasted at the bar and restaurant almost ruined an otherwise fantastic experience

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

food , drinks, pool , ambiance all superb and very

the bar had some excellent cocktails too

staff at the bar / restaurant extremely nice

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

supposedly, the breakfast was included but it only includes fruit, juice and bread

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us the best cocktails and making us feel like home

bar is great and breakfast decent

bar menu is tasty and not too pricey

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

the open wooden breakfast area overlooking the lagoon is stunning, and whether for breakfast, sunset drinks, or

view from room, bar & pool area were heavenly

the bar & restaurant staff were very friendly and helpful and the food good

food & drinks at the bar / restaurant were great

choice at bar was good although food was very average

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

food, particularily limited breakfast.

the included breakfast in the price is very limited.

the breakfast was very good, yogourt and fruit as well as the eggs were prepared as requested

the breakfast served every morning was delicious and the staff were wonderful

great that it included breakfast, and the dinner was pretty good too

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

service at the bar and sunbeds is great as well

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

the bar serves lovely cocktails and food with a great view of the lagoon

small tiny bar outside

good bar inside hotel with tasty cuisine

really nice location on the lagoon at the back, with nice pool and bar area

small bar but very friendly bar tender and the room was something one might picture ernest hemmingway

the service bar and restaurant is amazing

they don t have a proper restaurant but very good snack for lunch and a great bar

rooms are clean, the restaurant serves delicious food, the bar prepares any cocktail of your choice and its feet away from the lagoon

beautiful pool and perfect place to relax

we enjoyed the quite room and the pool

the pool area was also lovely, and it was only around 30 minute walk to the centre, but it’s very

nice, clean pool in green garden

the hotel is really quiet and relaxing , loved to chill by the pool and there is also a very nicer restaurant with wood oven pizzas

bar is conveniently located right at the waterfront, but the hours are limited

good bar on site

the bar is also affordable

the bar was open during your stay

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks, reasonably priced

the next days the restaurant and bar just closed, probably because of not so nice weather

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

there was a restaurant and bar with very nice food and drink

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the view from the pool is great and it's quiet despite being on the main road

washroom is dirty and the swimming pool is dirty

the pool is nice, the location is nice. the staff is very nice.

location close to the lagoon visible from the pool area. room comfortable and spacious.

great value for money, basic but with towels, pool, hot water and near to bacalar center

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

it was nice that they had a bar to sell drinks from 11-7

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

good breakfast. excellent location

the staff is super, the bar is great and the restaurant is amazing

the pool and bar area is great

great food, pool, bar and service

great pool and bar and easy to walk anywhere in bacalar

pool and bar area are really nice, such a great place to hang out and relax