food , drinks, pool , ambiance all superb and very

room was just what we wanted and the pool was very relaxing

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the kids section

the pool was great for the kids

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the kids section

like the room and the staff also the pool was nice and warm for my kids

location. only one restaurant nearby. no bar or service at the apt complex.

over all was a great experience for my wife what can o say we didn't make it to the restaurant or bar but look bar cozy and

the entire hotel including outside areas and outside bar are non smoking

good, quick and affordable room service form the restaurant

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

location was very strange, in centre, easy to walk to the sea side but there was no bar / restaurant / place to buy beer at all, we were walking around without being able to find

very good value cocktails for happy hour in their small bar by the pool

arrived around 7-8 pm expecting to get a drink at the bar and having dinner at the hotel

early check in good value for money

wifi was sketchy

onsite restaurant and bar is great for those not wanting to venture out

the restaurant and bar were not open. no ice machine. rooms were pretty rundown

bathroom have no kind of safety bar for elders is very dangerous for them because if they fall can cause injuries or even death

no mini bar although advertised for room we

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

the swimming pool and bar is so cool!

the rooftop bar did not have items that were on their menu, and the staff could have been better trained

there is a small bar in the lobby and a really nice buffet breakfast

the roof top pool has a great view and at night it converts into a bar lounge which was pretty cool

they do room service everyday

were friendly and helpful even with the language barrier

coffee maker and bar fridge in the room would be nice

only 2 towels per room, no hand towels or washcloths no bar at pool

mini bar in the rooms would be of a great idea

pool was right outside the door

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

breakfast was poor, and the prices of their food and drinks were outrageously high

i especially liked the breakfast coupon and the casino

i was able to get it in the restaurant in the casino

breakfast was inconsistent - staff had different answers on different days.

the restaurant and bar serve delicious, fresh and local food / drinks

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

wifi didn’t work and the horrible techo-pop music constantly blasted at the bar and restaurant almost ruined an otherwise fantastic experience

the bar the bartender gave me a glass of wine that was 1000 pesos and never told me this before he

the water was incredible and the private pier with bar felt really special

the next days the restaurant and bar just closed, probably because of not so nice weather

there was a restaurant and bar with very nice food and drink

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks, reasonably priced

the bar is also affordable

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail for a reasonable price, and sun beds on the pier

good bar on site

washroom is dirty and the swimming pool is dirty

great value for money, basic but with towels, pool, hot water and near to bacalar center

the pool is nice, the location is nice. the staff is very nice.

pool

location close to the lagoon visible from the pool area. room comfortable and spacious.

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

rooms are clean, the restaurant serves delicious food, the bar prepares any cocktail of your choice and its feet away from the lagoon

small bar but very friendly bar tender and the room was something one might picture ernest hemmingway

the service bar and restaurant is amazing

really nice location on the lagoon at the back, with nice pool and bar area

they don t have a proper restaurant but very good snack for lunch and a great bar

have liked a little fridge to keep the beverages/water cold, to enjoy at the pool or on our lagoon excursions as it's very hot and humid out

nice, clean pool in green garden

beautiful pool and perfect place to relax

we really liked to private little houses next to the swimming pool

we enjoyed the quite room and the pool

bar is great and breakfast decent

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us the best cocktails and making us feel like home

bar menu is tasty and not too pricey

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

the breakfast buffet was nice, room was very clean and everyone was kind

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

good breakfast. excellent location

small tiny bar outside

great pier and bar area near the lake

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

service at the bar and sunbeds is great as well

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

staff at the bar / restaurant extremely nice

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

the bar had some excellent cocktails too

supposedly, the breakfast was included but it only includes fruit, juice and bread

can tell that the hotel opened recently : the spa/ gym building is in construction

the staff is super, the bar is great and the restaurant is amazing

great pool and bar and easy to walk anywhere in bacalar

the pool and bar area is great

the pool and bar area are awesome, the perfect place to relax for a few hours after a long day and the cocktails

pool and bar area are really nice, such a great place to hang out and relax

view from room, bar & pool area were heavenly

restaurant and bar have good food/drink offerings and friendly service

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and restaurant staff, beautiful rooms, and amazing food the location is great if you have a car

lping organise an airport taxi), but particularly the guys by the pool bar who welcomed us, kept the drinks topped up and helped with kayaks

d reasonably priced)

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

the breakfast served every morning was delicious and the staff were wonderful

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

food, particularily limited breakfast.

from the utilities in the 5 floor sometimes you wait up to 60 minutes for an americano coffee for breakfast

pool is great

the breakfast is great

close to the town and shops and breakfast was lovely

the pool is super nice and the breakfast was one of the highlights of our trip to bacalar

the pool, the location and price ud83dude0d free breakfast and the food was very good too

the adjoining restaurant / bar was handy and very good food

15min walk or a 4min drive away but has a nice area and they even offer free kayaks and have a bar area with drinks and food for sale

the wifi didn t reach everywhere

fantastic breakfast every day

breakfast was very delicious

is new, just in front of a nice green park

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

breakfast was delicious

the breakfast was very good with changing egg dishes every day

that the bar / dining wasn’t open but that gave me an opportunity to explore

nice little hotel right in the centre of bacalar quick walk to restaurants and bar the staff was amazing could not be more friendly and

the bar and full restaurant were not open due to covid when we visited, but the breakfast they serve is

the location was great and the pool and bar area were so nice

the bar was delicious and their breakfasts were amazing

food at the restaurant and drinks at the bar were delicious

the restaurant and bar facilities are superb, and the staff at naya are all excellent, friendly, helpful,

my jaw dropped as soon as i saw the room i booked with a plunge pool

breakfast was great and access to the pool, although off grounds, was convenient and

beautifully designed huts with nice lighting and private pool

staff was very friendly and cocktails in the bar were great

and relaxing facilities - amazing staff- good food- love the concept of honnesty bar , well done

but we where able the cool drinks in at the bar so no problem at all

the bar also only had a selection of beers

considering mexican prices, the bar was very expensive, no bartender but self service