the pool and hot tub were lovely and warm

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

the swimming pool and the spa installations are really complete

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely experience overall

the swimming pool and the spa installations are really complete

decent spa facilities

was denied use of the amenities and pool because i had my kid with me

t door locks) breakfast so bad, for that price i can get something better

strong

all using the same restroom, no hot water to take shower, not private room

and location is perfect, close to the airport and shops to get breakfast or other supplies

t necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have been in the same

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

the best part is the hotel offers free parking

design, gardens and understated but good swimming pool

the pool was too cold. i didn t enjoy this on my family didn t like it.

pool towels provided

rooftop and spa. the dining room and bar were nice

the most friendly staff and the best bar in all my travelling experience

the breakfast was included and the rooftop dining/ bar area had a beautiful view

the breakfast was amazing and included in our room rate

wifi is a little bit poor.

a separate check-in area in the front of the hotel apart from the bar would have been less chaotic and easier to expedite check-in

room faced onto the courtyard and common area / bar and it was pretty noisy at times

great food and bar here too

laundry service

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

housekeeping service, and bar staff and restaurant staff , valet all were outstanding

the museums and the restaurant and bar and pool

bar rest had difficult hours and not accommodating

music in el cabildo bar was loud, awful and did not blend with the ambiance

it has many museums inside , a restaurant , a bar and spa

the staff were really lovely and breakfast was great

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

it s palatial but also boutique and unique, has a gorgeous sitting area, a cute pool, and incredible terrace for breakfast and looking out across the volcanoes, and the rooms are

wonderful patio with swimming pool

the swimming pool was too cold.

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

i loved the rooftop terrace bar and the wonderful seating area for meals

amazing breakfast! friendly staff! beautiful hotel!

breakfast area was nice

location and facilities. renewed classic palace. great breakfast

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise this when booking - it is also a lovely hotel with

added bonus is being able to use the pool/grounds and gym at the hotel across the street

nderful views of the volcano and the mountainside)

photos distort the size of the courtyard pool, which is just for decoration

the pool & gym at porta also open to casa encantada guests

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

pool is small but a beautiful setting

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

beautiful rooms and amazing views from the pool. very nice staff.

pool is much smaller than expected and not conveniently situated

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

beautiful place, great bar area and outdoor are

location and good vibes. bar open in nikikot.

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during the weekend

close to a bar (party hostel) so thursday, friday and saturday it's party until 0300

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous happy hour and decent beers on tap)

was a well stocked mini bar and snacks - all charged for but a free coffee making facility in the room would have been very

the restaurant, the bar has great ambiance, the room and hotel in general very romantic and the staff superb

no mini bar tacky soap/skin products

maybe needs little more facilities - little more sophisticated bar menu -

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

there is a bar close by, music till 1 am

nothing..bit a loud from bar under building..if you want a early night..

was a bar at the below

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly from some rooms

friendly lady, peace and quiet. i also advice the maple bar on the corner.

there's a mini bar the drinks in which weren't cold enough (the coke foamed in my mouth) (+) restaurant and bar are really good, top quality food and very nice breakfast, with loads of variety, especially on (-) the bar would not allow wine to go to room in a real glass but insisted on plastic (-) we loved the cocktails at the bar but they were really expensive (-) good to also know that the rooftop area is very small (you'd have to buy a drink at the bar upstairs and take it up there), and it took a while for me to find someone to unlock it (-)didn t like that they charge so much for the mini bar and that they charge gratuity on it as well which they never told you

parking is free, which is a great perk

very comfortable, picturesque, lovely decor and astounding breakfast

breakfast on sunday

loved the beds, the showers, the gardens, and the breakfast buffet.

gym is a few doors away, rainbow cafe is across the street as is el deposito an excellent bar eaterie

the bar at the front of the property was nice too

there’s a great restaurant and bar and the staff were friendly and helpful

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

breakfast was not great and limited selection. bar is small and not very enticing

outdoor rooftop bar seemed closed during my stay in the evenings

have stayed at many fine hotels, but this raises the bar far beyond any expectations

hotel has restaurant and bar on site

they also organized our spa treatment, which was exceptional

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc