beautiful building, grounds, pool & restaurant

pool is not heated so it was unusable

breakfast was good, but also expensive.

restaurant, too expensive for the quality, lounge snack food, breakfast was good

really nice hotel. modern and spacious rooms. good gym. friendly staff.

the gym provides bananas and water, every hallway has coffee, tea and cookies early morning excellent

close to the airport with a free shuttle

staff was nice, room, gym, pool and the breakfast was great

so we ordered room service instead

beds were beyond comfortable! there is a bar and restaurant on site.

shuttle, really nice and clean rooms, friendly staff

great beds, loved the indoor pool, great breakfast!

the continental breakfast was very good with plenty to choose from

room size. good location. parking. good breakfast.

pool.and breakfast

excellent location, attentive and friendly staff. and delicious breakfast

gave us an late check out so we could enjoy one more dip in the very nice hot springs

use the spa because i am a therapist with 45 years experience, and their treatments with young kids who have

better breakfast

kids get 1/2 off dinner

kids get 1/2 off dinner

definitively the breakfast is weak. no option with 3 single beds for 3 single adults.

the person who helped me never offered me the wifi password, never explained to me about breakfast

the person who helped me never offered me the wifi password, never explained to me about breakfast

and you can smell other rooms' cigar smoke (though smoking is not supposed to be allowed) and breakfast from

an alternative option for swimming since the swimming pool was under renovation

the spa was closed which was a primary reason for choosing the hotel

also, room service is only available during their restaurant hours

traffic noise considering it's right next to the highway, though a little does come from the pool area

hotel was very nice, the room was big and very clean, great view to the pool

toilet and shower are sub-optimal and less convenient. the spa was not operating.

although the laundry machine wasn't very clean, we liked the beds and pillows, the location, parking spot, the

we needed a crib and they provided one. wonderful breakfast!

beautiful indoor pool

clean, comfortable and good breakfast

good location if you don t mind driving and trying to find parking downtown or taking a taxi

great pool area, a good restaurant, and comfortable rooms. wifi and free parking.

good we purchased breakfast included

is construction going on in another lot above the pool

great pool area, a good restaurant, and comfortable rooms. wifi and free parking.

kids and parents very rude

location for my stay, helpful and friendly staff, very clean, smart tv you can cast to, hotel gym

breakfast not so good

breakfast was good

hospitality, in a great location and secure parking

breakfast wonderful, staff is pretty nice, building beautiful, rooms beautiful as well, clean, air

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

they were nothing fancy but the kids liked to use them

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

is pet friendly

limited parking when you

the construction is not attractive at all and the garden, common areas, corridors, stairs, parking lot are awful

uphill parking but was totally ok

wifi did work in our room - that was a bonus

parking isn t at the residence, it s at the mall across the park and parking is additional cost

limited parking

the hotel has no parking and street parking can be hard to find.

was a nice little terrace, parking was included and one of the staff, jacqueline, was helpful and friendly

rooms very outdated, ants in the kitchen, beds not comfortable, some outlets didn t work

very friendly staff. very great location and parking spot.

wifi didn't connect whatsoever, i guess our room at the top floor was too far away from the router

our room (1) was spacious with a little kitchen area, with small fridge and coffee maker

swimming pool not in service and very dirty

breakfast, the staff were helpful and friendly, hot water, excellent wifi and the location was the best

only location and parking

free parking was nice

dirty cold pool

the great staff, and diana, worked with me to secure a quieter, wifi friendly room!

the wifi didn t work in our room either

loud ringing noise coming from the bar downstairs all night long

very stylish and center location, clean and private parking

close to downtown, and you don t need to worry about parking

wifi signal was very weak in the room, often had to stand by window in order to get any wifi

they do have private parking little tight lucky us it was kinda empty

friendly staff, good location about two blocks from the alondiga. good, safe parking.

it s expensive for what it worth s old facilities cold swimming pool smelly hallways

the bar closes too early. there s also not any bars nearby.

great value for the price. quiet , comfortable , parking , safe area.

the parking situation should be explained on the booking site.

wifi is great

wifi is weak

jr suite was beautiful and spacious with a king size bed a nice living room area and a kitchen

breakfast menu is always the same (chilaquiles & eggs)

to find the way to the parking option, because it was below in the tunnel system

the staff is very helpful, shout out to the lady who helped us with our laundry

it wasn t for me calling about the parking i would probably be lost, however if there were to be signs pointing

bar across street had music until 3 am and then the people from bar were yelling after bar closed

wifi coonection was weak but it wasn't a big deal for us--we wanted to spend our time enjoying

parking situation was great, the location was super central( less than a ten minute walk to union

is a bar nearby and it had loud music late evening

when we went down to the bar/restaurant, no one was there

the breakfast was very plentiful and satisfying

and in the sink so that was pretty unpleasant, at the checked in we were told by the staff that breakfast started

if you wanted room service you had to go to the restaurant to order and go back to your room

the hotel breakfast is superb, with a whole spread of orange juice, buns, fruit plate and a main course of

smell of laundry detergent in the room, didn t go away during our 2 night stay

the wifi is not so stable

wifi didn't work, no hot water, extremely hard bed and pillows, tiny outdated television.

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

no hot water in the morning, wifi didn't work, extremely hard beds and pillows.

the wifi sometimes worked fine but not all the time

a good hotel in the centre of town. nice breakfast.

no wifi

room was super clean and breakfast super healthy

is limited options for breakfast but you can get as much as you wish in the mini buffet

wifi was not the best all the time but no big deal

wifi signal really weak.

the wifi is fast

no room service and have to contact through whats app.

wifi did not work in my room after the first day and they couldn't resolve it

good kitchen facilities

comfortable room, good wi-fi, hot shower, tv, share kitchen, roof top balcony & did i mention the view

easy check-in, clean, best view ever, love the location too much, kitchen, rooftop...

big kitchen if you want

fantastic view, good shared kitchen, good communication.

wifi connection

no phone, poor wifi and tv cable service almost non-existent

wifi is slow that sometimes it connected to your phone and sometimes it not

wifi signal is poor, maybe because we live at the top floor.

and not very pleasant bed covers unsecure and uneven wifi service very noisy neighbors

breakfast was a plus

location was great and the property itself was clean, breakfast was good, the property offered tours of the city

very nice and helpful staff comfortable and large room great breakfast provided we liked that instead of plastic

breakfast served in a sister hotel

breakfast is served up in a neighboring hotel across the street (they are all part of the same

wifi didn t work in my room, the front of the room is all window looking into the next person s

everything was clean, but i would be uncomfortable storing food in the room, especially since the kitchenette

room with a small kitchen area centrally located, taxi accessible from front door (some central hotels in

my wife and sister-in-law could not stop raving about the basement pool and hot tub

need to improve service little bit since they didn t have pool towels and we only had one towel in our room

excellent hotel , brand new , the pool was great with the hot tub

good wifi signal

it was very hard to find the location .they need better parking and better staff .

location was good base on the fact that the hotel provided free parking

had to get to, parking is tricky and full day your provider needs to change.

driving there it is very hard to get to their parking

don't recommend for children, in fact, it's adults only

the staff was very welcoming and helpful, (and speaks great english), my room was fantastic, the pool area and

wifi connection was not very strong service was on and off

there was an issue with the hot water and you can no longer have drinks at the pool

the building is an exquisite amalgam of the old and the new, and the views over the city from pool deck, bar

the breakfast buffet was excellent as was the wait staff

very nice stuff, friendly very helpful i love yhis hotel the breakfast is superb!!!

the only bad part was the spotty wifi.

location and excelente breakfast and wifi

had some laundry to do

nice breakfast.

breakfast offered in nearby hotel which food has plenty choice and service is great

the beds, breakfast, and location are great!!

wifi in the room was not really good, rather small beds

laundry shop nearby

great location good wifi staff were nice, didn t speak any english but managed fine

wifi most of the time

big, clean rooms, comfy beds and good breakfast

breakfast was in another hotel nearby but it's a very short walk

it was quiet, the breakfast was nice, the staff was lovely, the hotel is charming

wifi working in room would have helped me alot.

great location, spacious rooms, wifi and ac worked great.

slow wifi

noise from outside, especially from the bar until 3am???

the bedroom smell a bit weird and there was no wifi

my kids loved the hotel and the terrace since we stayed in the penthouse

the wifi connection was poor sometimes, but most of the time

next door bar played loud music till after 4am

it has a lit of stairs and wifi doesnt work at times

hotel has a small pool and jacuzzi

wifi was spotty. needs a little renovation.

location, very helpful and nice staff, nice pool,comfy beds and nice rooms

only issue for me was the wifi going out

no wifi, no ac. everywhere in centro you will hear cars and church bells.

the wifi signal is poor

wifi

wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my

breakfast was delicious and excellent service luis at the front desk treat us like family

but i didn't miss it since the bar staff downstairs was happy to provide me ice

tapas bar next door has a lot of mariachis and norteno groups patrons will hire so the music is about

wifi didn't work except in the indoor part of the restaurant

thier bar and restaurant was a good time

there's free parking

too much people in the pool

air conditioning was not working. location and room service not good.

the pool is cold and lacks chairs

the room include the parking and in 10 min walking you are in the city center

breakfast was very good, basic selection but fresh and tasty

of course they offer daily yoga and even had a small gym

breakfast was very good

you can even store and heat up food in the kitchen as needed

attentive staff, spacious rooms, beautiful views and great breakfast

rooftop bar with stunning vistas

was great but the hotel can improve on what they have at the gym, maybe have a treadmill instead of the bike

so lucky i got the last room available and the firework show from the rooftop bar is unforgettable

wifi doesn t work

room was on the third floor and there is a bar and discotheque on the roof above and the music was loud and did

no elevator access & wifi internet poor signal

i asked to skip room service cleaning and placed the decline card on the door and they still came into the room

parking, located a block from teatro juarez

old fashion style is fantastic. the old style bar is incredible.

the breakfast my boyfriend ate he didn't like, so no big deal we didn't want to eat there again