the booking came with a free breakfast but i had to ask for it and my request was met with some skepticism

and in the sink so that was pretty unpleasant, at the checked in we were told by the staff that breakfast started

the hotel breakfast is superb, with a whole spread of orange juice, buns, fruit plate and a main course of

if you wanted room service you had to go to the restaurant to order and go back to your room

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

wifi signal really weak.

) - wifi was decently stable - we were able to work remotely and stream shows - no issues with hot

wifi did not work in my room after the first day and they couldn't resolve it

no room service and have to contact through whats app.

wifi is really bad

location, nice staff, amazing breakfast on a roofterace with a view

wifi is great

where it should be to accommodate that there is no parking at the hotel

but if you re visiting by car it offers no parking nearby, so you need to drive 15 minutes to the other hotel

thought they had space for parking and they did but it was away from the hotel and we had boxes we needed to

to find the way to the parking option, because it was below in the tunnel system

the staff is very helpful, shout out to the lady who helped us with our laundry

that and the wifi connection was occasionally throttled, but that's probably the internet providers fault

the wifi sometimes worked fine but not all the time

cozy,nice and clean. lots of variety for breakfast. great location.

wifi is lagging and poor

wifi reached the bed by the door, but not any further into the room.

need to improve service little bit since they didn t have pool towels and we only had one towel in our room

excellent hotel , brand new , the pool was great with the hot tub

my wife and sister-in-law could not stop raving about the basement pool and hot tub

internet connection, although it seemed we were connected to the hotel s wifi most of the time, but the signal

the wifi was not good and there was no ac

the wifi is not so stable

wifi is not super stable and kind of slow but is acceptable

smell of laundry detergent in the room, didn t go away during our 2 night stay

the wifi was inconsistent. there is no refrigerator in the room.

place is huge. strong wifi and hot shower.

i was a bit disappointed with the breakfast but everything else was perfect.

great free breakfast buffet

breakfast offered in nearby hotel which food has plenty choice and service is great

great location good wifi staff were nice, didn t speak any english but managed fine

wifi most of the time

the only bad part was the spotty wifi.

great location, great breakfast and wifi. definitely a great hotel overall

i did not like that my room was so close to the kitchen.

we could only get wifi if we stood at the window

great location, delicious breakfast, excellent service

slow wifi

its lack of frigo bar in the room or in the whole hotel.

great location near the jardin de la union very good wifi. nice staff

there is a bar infront and many drunk people speaking outside the room

room was close to laundry smelt laundry oder till evening

very nice and helpful staff comfortable and large room great breakfast provided we liked that instead of plastic

very fast internet and delicious breakfast

poor breakfast no air conditioner tv didn t work wifi was not working properly

location adjacent to plaza de la paz, excellent wifi throughout the property, helpful & friendly staff, great

location beautiful colonial building great breakfast provided at a sister hotel just across the street wonderful

i would find myself kicked off the wifi network and it sometimes took quite a while to sign back in

a/c and wifi worked well

wifi worked well and was fast enough for

walkable and safe location, good complimentary breakfast that varied every morning, free wifi, free bottled

wifi did not work in my room but it did in the common areas

also, when i asked for the wifi since i couldn t watch any tv and couldn t do the work needed for my stay

wifi terrible communication with employees to leave our baggage at the front desk and made us loose

poor wifi

if you travel by car they have two small parking lots available and

it was very hard to find the location .they need better parking and better staff .

breakfast was complimentary and very yummy

the location was perfect, great breakfast was included and customer service was on point!

tapas bar next door has a lot of mariachis and norteno groups patrons will hire so the music is about

the room was perfect, free breakfast delicious and the location of the hotel was the best

breakfast. eggs carelessly cooked.

it had an ideal location, friendly staff, pleasant small pool and great room air conditioning.

the location the service and attention the room was gorgeous hot water and wifi worked great

coffee maker not working, and had to get helped with wifi

hotel has a small pool and jacuzzi

the hotel has lots of amenities including a pool and a bar by the pool

rooftop bar with stunning vistas

the rooftop bar was closed

it would have been nice to have a bar available in the hotel before 6:00pm.

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

a pool or jacuzzi within the property would have been nice to enjoy.

the wifi signal is poor

steep stairs and no elevator to upper floors or rooftop deck. wifi connection didn t work.

rooms are very small, had no wifi

no wifi, no ac. everywhere in centro you will hear cars and church bells.

wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my

wifi was poor, the service only worked about half the time of our 4-night stay and the hotel staff

t]the reception staff, the wait staff at the restaurants and bars, and the women who cleaned our rooms all made

wifi connection was not very strong service was on and off

the pool was was heavenly as were the comfortable beds in the well designed rooms

the views from the roof top bar were amazing

no phone, poor wifi and tv cable service almost non-existent

wifi - tried sharing info with booking; to no avail no window - no natural light incorrect info

wifi signal is poor, maybe because we live at the top floor.

wifi connection

wifi was free but sometimes the signal is bad, and it lost its connection

everything was clean, but i would be uncomfortable storing food in the room, especially since the kitchenette

room with a small kitchen area centrally located, taxi accessible from front door (some central hotels in

wifi didn t work in my room, the front of the room is all window looking into the next person s

breakfast was very enjoyable & complete

it was raining so hard and not knowing the area could not find the parking garage there wasn t enough

wifi: there was no wifi

back bar was comfortable and excellent staff and drinks

the breakfast my boyfriend ate he didn't like, so no big deal we didn't want to eat there again

very friendly staff. off street parking. great location.

it wasn t for me calling about the parking i would probably be lost, however if there were to be signs pointing

but on that side the music from the bar across the street and the troubadours on the street under the balcony

they even designed an internal parking patio, which is rare in guanajuato

but you are mere steps away from a really great coffee bar and only five minutes to plenty of restaurants

lastly the wifi was basically non-existent

they put us betweent the laundry room and break area for the employees

poor wifi connection

wifi in room was useless, extremely slow and often couldn't connect

wifi didn t work neither did the televisions

the great staff, and diana, worked with me to secure a quieter, wifi friendly room!

the wifi didn t work in our room either

the kitchen wasn t very well equipped

wifi, but they don t give you the password to the really good one

there is a shared kitchen available with stove, sink, dishes and refrigerator

it was nice to have access to the kitchen

drinking water provided, no hot shower, was barely luke warm, wifi unstable, prepayment process was complicated

parking isn t at the residence, it s at the mall across the park and parking is additional cost

limited parking

wifi did work in our room - that was a bonus

the hotel has no parking and street parking can be hard to find.

comfortable room, good wi-fi, hot shower, tv, share kitchen, roof top balcony & did i mention the view

is not working properly, wifi signal is very bad

communal kitchen

wifi occasionally not stable

only thing we think could be improved would be kitchen utensils for cooking and cooking pans

town house in the character area of guanajuato, it has a lovely lounge area with terrace and kitchen available

full kitchen, the shared areas were like staying in a designers home

old colonial apt with high beamed ceilings and beautiful floor and kitchen/ bathroom tiles

couldn't get wifi to work. light bulbs burned out.

we used the kitchen downstairs to make a simple breakfast

very friendly staff. very great location and parking spot.

kitchen with cutlery

rooms very outdated, ants in the kitchen, beds not comfortable, some outlets didn t work

our room (1) was spacious with a little kitchen area, with small fridge and coffee maker

there were a small number of ants in the kitchenette and by the main doorway upon arrival, but nothing that

parking option is fantastic. the view is just incredible.

since our room was the one under the kitchen we heard all

the owner who insisted we were wrong but there is no denying that their ad says things like a kitchen, coffee

our room was next to recption and parking lot so it was a bit noisy.

wifi was terrible

spa for couples is affordable, relaxing and has nice amenities

but they should mention that the pool has an extra charge to use it.

very friendly staff great breakfast

pool however does cost extra

we had to pay to use the pool and that only the cheaper room i paid for had breakfast included

loud ringing noise coming from the bar downstairs all night long

free parking was nice

parking area is too small for all the customers.

breakfast, the staff were helpful and friendly, hot water, excellent wifi and the location was the best

pool

wifi was spotty, not reliable and annoying

no wifi at all even though it was promised

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi was a bit sketchy.

no wifi whatsoever. they couldn t give us the right password.

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

the wifi is not good.

parking is secure, they lock the gate at night

wifi was extremely bad

breakfast ok,better do not choose continental one

charming. had a restaurant on of few places with parking.

wonderful staff, very good food in the restaurant, secure parking and quiet

the pool is cold and lacks chairs

air conditioning was not working. location and room service not good.

the parking, the view from the balcony, the patio.

the bar was basic with a reasonable range of drinks

very stylish and center location, clean and private parking

wifi signal was very weak in the room, often had to stand by window in order to get any wifi

wasnt many outlets for me to charge my phone as well the wifi was weak in my room but perfect in the lobby area

close to downtown, and you don t need to worry about parking

they do have private parking little tight lucky us it was kinda empty

to park close to the property, you need to find an outside parking and pull the luggages up a steep street to

accommodating in term of parking so that was very

if you have a car and plan on parking in their facility make sure it s a small call

there is a rooftop terrace overlooking the city, and the wifi was strong and consistent

and some salt-pepper-oil supply would be a great compliment to a well equipped kitchenette

my room had a large bathroom and a balcony and wifi worked well

our room was cleaned daily, and the wifi signal was excellent the entire stay

the wifi is reliable and speedy

fantastic breakfast in the centro at an iconic restaurant next to the teatro juarez and the jardin

the hotel however has plenty of parking space to turn around

breakfast was awesome

breakfast at the external restaurant in city center (15 minutes walk) was great

very clean friendly staff great breakfast at restaurant in town

just not tv on the room, and wifi not to great in times

parking available

location , the home, the appearance, the details, furniture, library, kitchen was beautiful

wifi worked perfectly

we did use the shared kitchen, which was like a commercial kitchen

but the trade-off is great parking availability and that was well worth it

the construction is not attractive at all and the garden, common areas, corridors, stairs, parking lot are awful

uphill parking but was totally ok

limited parking when you

wifi was decent in room, they also have breakfast which we did not eat

lots of mexican details, very bright personal atention at all times great for parking car, outdoors near to

the hotel has its own underground parking and by car you can easily reach pipila with its great view over the

wifi was very bad and it was easier to use my mobile data to get things done

wifi was only sometimes in the room and hallway was noisy at times

the sauna and pool were awesome

lovely luxury, beautiful rooms and grounds, deep warm pool, great food, quiet nights sleep & the service

walking distance to the center is about 10 - 15 minutes, they have free valet parking which worked out great

we would stay here just to enjoy the spa, indoor and outdoor swimming pool

awesome facilities and super well maintained, great and big spa area

spa lovely

the couples massage we received at the hotel spa was relaxing

good ac, good wifi, very comfy beds and pillows

spa services are highly recommended

the wifi was slow at times, but when it rains in mexico sometimes this seems to always slow down

parking was not a great scenario, but was understandable due to the location

the hotel is very clean and you get hot water and wifi all day without any

nice breakfast on the terras with a view on the city

the parking lot is a bit chaotic, but not bad, it serves its purpose

we came by car but decided to leave it in the hotel s parking lot and moved by taxi instead

i like the customer service also the big parking lot

i was there for a special event and the breakfast was excellent.

breakfast was awesome, and the attention from chef was perfect, good taste.

strong wifi

the wifi was the best amongst all the hotels i have been to in mexico

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

parking situation is difficult sometimes

they call it a hotel but it's more like a resort they have a spa a sauna swimming pools we had a jacuzzi in

it's beautifully maintained, breakfast was delicious, staff was helpful and nice, even though we speak very

we enjoyed the daily breakfast and the pool

it has a full, beautiful kitchen, a living room with a wall of rustic wood doors that open completely to it's

rented 10 rooms so i was told, i felt like they took over the house specially common areas (kitchen, pool, dining

amazing outdoor pool area

wonderful pool, great staff

very weak wifi signal, almost can not connect in room. lights are not sufficient, dark in room.

good we purchased breakfast included

is construction going on in another lot above the pool

friendly staff. great breakfast..comfy bed

pool and the gym

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds

the breakfast buffet is excellent for all likes

breakfast

the bed and the breakfast were excellent. the swimming pool too.

no room service

great service,super clean and comfy rooms,really good food in the restaurant, awesome pool

the spa was closed

toilet and shower are sub-optimal and less convenient. the spa was not operating.

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

they were nothing fancy but the kids liked to use them

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a

they were nothing fancy but the kids liked to use them

was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger