no food by pool

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made it worth it

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

the pool was great and our room had a great view

service around the pool was real slow

clean. nice pool.

its awesome to have a green space and pool indoors regardless of the city weather conditions

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which by the way was delicious

free parking which was nice when my friend was picking me up

my daughter love the pool, very close to a lot of restaurants

the restaurant was great, very good buffet options for breakfast.

friendly staff parking good breakfast

great location, awesome price, very nice rooms and the kids loved the pool.

the pool is so cleaning theres a lot to do in the vicinity

great location and pool

buffet breakfast was over priced

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

quiet place/ gym/ pool/ nice area around

camino real lounge was closed for breakfast, but staff offered service at the restaurant.

good room service, fast internet access, well equipped gym and great overall

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

didn t like that during the weekdays they don t clean the pool

water in the pool was freezing

location, good parking lot, nice pool, great atmosphere

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

3 hrs for room service

of breakfast is almost none; wifi is extremely poor and slow and even didn't work on my laptop

wifi signal is very bad, at room 314 we were unable to connect.

excelente services and really clean room service

breakfast is included and is good, but doesn t include eggs neither sausages.

didn t include my kids on the breakfast, i had to pay the problem is that i even verified with booking

it was lots of kids screaming and making sounds until 11 pm at the pool which made it impossible to have an early

pool area was crowded and bar was close due to covid 19

the valet parking did not function properly, i asked for the car a few times and waited at least a good 30

like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant location at night

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

hotel felt worn my room had view to a multiple level parking lot it was noisy

noise from multi-level parking lot just outside my window. ask for another side rooms.

breakfast was good but

very small pool

the pool was not open during my visit due to covid restrictions so that was sad and not the hotel's

breakfast is awesome

the breakfast and beds were incredible!