parking in the basement: could use better visual aids like signs telling you where your section is

is located behind the hotel which has a lot of small restaurants, refresqueria (snack shop), gym, exotic pet

rooms are very large and all new, everything was perfect, the parking was a little confusing but nothing that

breakfast was great

staff, facilities, location, and complementary breakfast were all fantastic

the pool with warm water

3 hrs for room service

amazing breakfast selections; very comfortable bed

pool was nice

well you can add just for the complementary breakfast at least eggs and beans.

clean and great breakfast!

big rooms, great breakfast.

the breakfast was much better than a typical continental breakfast; freshly made eggs dishes in a

free parking fab bed and bedding

breakfast wasn't good.

lobby bar was not in operation and there was no simple place to grab a coffee, drink or snack

it's a good hotel for your money, nice facilities, pool and gym.

valet parking would take around 15 minutes to get bring your car

pool was closed but it s due to covid.

the food was delicious in the restaurant and room service. the bed was very comfortable.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

location is very good. decent sized room. has parking.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

parking, big trucks are hard to get them inside parking garage.

camino real lounge was closed for breakfast, but staff offered service at the restaurant.

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

also, on sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used

the room service and kitchen have great dishes, and the staff is always very attentive

swimming pool

room service is overpriced but i found especially annoying the

valet parking is very difficult to connect with

wifi connection not very good

the bar hours are non existent

excelente breakfast for room service and quick

swimming pool too small, not enough parking lot

gym was smelly and no water into the water despenser for both days

swimming pool too small, not enough parking lot

location, cleanliness, gym, bedding, breakfast

friendly staff parking good breakfast

i love the fact that there's free parking and its underground with an elevator

only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my

breakfast food and service was also good

the free breakfast was ok, there wasnt much variety

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

i could hear clearly the noises from the kids playing in the pool until almost midnight

pool area and bar are closed, but is not the hotel fault, is the coronavirus status

wish the bar had party hats and favors since it was nye.

it had a 24hr restaurant and a pool and gym great service from staff

price and breakfast buffet kids not included

also, they were building the new parking lot all night outside our window, we didn't manage to get any

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

pool and staff

the water in the pool was a bit chilly ud83eudd23ud83dude02

views, fireplace in the room, all hotel territory, magical parque of chipinque, walk paths one of the

water at the pool was cold

best to use the pool on any day, but sunday when it is packed with families and children

the wifi is not fast on the bedroom floors, biggest problem we had was a power blackout on the last

entrance from the parking lot but not very important.

floor, and if you are not traveling by car, you need to walk up a bit, take an elevator from the parking lot

is now enhanced security while taking the elevators before that, you could access rooms from parking garage

everything was very clean and wifi worked very well

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

wifi

- dirty,dirty,dirty - no hot water - no t.v. , no wifi stay away!

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

wifi wasn't working at all

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

wifi didn t work

this hotel is good value for money. it has free wifi.