pool closed at 7

123 was a much nicer room but sat next to the housekeepers laundry area

is no functional wifi

there are roach traps in room, the toilet had to be fixed, wifi didnt work and the power went out in our room

room was spotless, and there was a security guard patrolling the parking lot overnight

wifi signal is very limited and weak

i wish the massages at the spa were longer than 30mins. would pay more for longer

secured parking free with room. and very quite. front desk any shift very nice and helpful.

room service and the prices

room service

pressure and the absence of a handheld showerhead, the halls were loud due to hard surfaces, the wifi never had

at a hotel it was really difficult for me to turn that switch off but with the jacuzzi and the bar i quickly

gym was very nice and adequate for a stay

the gym even though it could use a bit more equipment

for everything, nice roof top restaurant which make prefect place for small brakes in a day, gym has nice set

room service took a while to bring up the food and didn t have what we ordered but overall it was

my daughter met me there and we used the gym everyday

good gym, sauna. good lobby coffee saved 28 pesos several times.

bar with patio gym very clean

also, the bar staff and waiters in westplaza are great

restaurant and lobby area was closed, the wifi is constantly disconnecting and reconnecting

gated entrance, excellent lighting in parking area

would have been nice if breakfast had been included thru booking

is very safe and parking located in a secure security monitored central courtyard

the kitchen staff

i don't like all the rocks in the parking lot.

location, and parking

there was no free breakfast, i think.

away from dt noise. good gym, better quality, maintained machines.

good gym.

were super friendly and helpful, great breakfast ud83dudc4c, the rooms were great, clean and

the pool should have more hours open

me the tiny tiny fine print in the important messages section that states the spa and gym facilities

room service and view were all amazing

toilets in the gym/ spa area were low flush toilets

the parking lot. it only has one way in but no way out unless you back out

there is a attached restaurant and bar with a very nice balcony with a view

the staff was great and the parking is in front perfect

the website stated there was a restaurant and bar onsite but when i arrived both were closed.

the bar is still closed.

wifi never works, phone never works, hair dryer did not work (they replaced it after a deep

parking space

early check in, friendly staff, parking, comfy bed, good water pressure, complimentary drinking

basically no wifi the whole time

available free, 24 hrs/day xlnt on-site parking lots of good food places/restaurants within walking distance of

was a remodeling going on, in the entrance hotel, ballet parking was very slow.

and pleasant staff, clean and spacious room, nice facilities with a pool and american breakfast included

the gym, too small

the pool! i love the pool, clean and peaceful we ordered a snack and drinks delicious!

the valet parking attendants and the taxi drivers were very friendly, helpful and accommodating.

you have to pay for an extra car for parking

wifi could be better put tvs in the rooms so kids won t fight for the tv

security on parking lot

there was a guard at the parking lot that was there 24 hours. i felt good leaving my car there.

needs better wifi!

cars after 11pm you will or should be find bed has no bounce the shower head dates back 80s parking is for

really like how parking was on site i could see my car

wifi was terrible

liked the parking, the ac, the price, the fridge and microwave in the room, i liked the key card for the room

they provided free parking which is awesome

the roof-top pool area is a sanctuary in this busy city and exceptional view of the city, especially at night

room service long wait time

breakfast in bed was unclear and so was charged due extra for bacon

room service food , it was very cold and not good

the up stairs pool lounge was amazing at night.

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful front

parking could have been better

great food, customer service, room service, staff professional.

clean and friendly staff , 24 room service, quiet enviornment

staff was amazing the parking felt safe the rooms were extremely comfortable the property was beautiful and wrll

my wife enjoyed the complimentary breakfast

room service was great. reasonably priced for room service and the food was delicious.

some furniture in the room outdated same as the pool and jacuzzi tubs tile pieces missing

that was a bummer for my kids

phones in my room did not work so i was not able to order room service

parking was plentiful and we felt safer with the lot being a courtyard-type of place to park

close to casino and race track

the staff amazing all of them and close to everything walking distance to restaurants,stores and casino and

location. we love the room service and staff is great. mr. hernandez at the front gets 5 stars.

the wifi is not reliable to work, the extractor fan in the bathroom is very noisy.

beautiful spa rooms with awesome views from our balcony

few nit-picks other people had: resort fee is $20/night, valet overnight parking is $25/night, room service

need grab bar near toilet

ac was not working, the sofa in the room was broken, they neglected to clean our room one day and room service

got locked out due to the door being jammed, but we hit the pool while we waited for help and staff was very