good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

need to hold people accountable who use the spa at night

spa could be better, needs maintenance, i didn t feel too comfortable going in the hot bath after

full spa service

bottles till the next morning for staff to clean up even though a sign prohibits bottles at the pool site

didn t stay for breakfast this time as early flight , but highly recommended

rooms are big and have air- conditioning the hotel has parking zone

the receptionist told us it was the pool heater

water in the pool was cold no wifi broken fridge broken bath top tv didn t work when we got there room service

front desk employed, response to service, ubication, swimming pool

the staff didn't give us remote controls for the tv and the wifi password

place to stay, wish to had more time to enjoy the swimming pool or restaurant

clean and spacious room. good buffet breakfast. free parking.

friendly staff, great location and wifi service.

pool was very small

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure

pool service is really bad

bathroom looks really old in every aspect: mirror, floor shower, bar soap instead of liquid body shampoo, hair

rest of facilities, breakfast and staff were excellent

pool and facilities are gorgeous and can be the main reason people stay here

people loud and running through the hallways, for a family with young kids not comfortable

lovely historic building, great staff, fast wifi

the breakfast is awesome and also the attention from the restaurant staff is excellent.

breakfast it's ok

specially the swimming pool and jacuzzi

include breakfast

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

breakfast was ok. decorations are very good.

no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

parking is free and right across in a locked lot. super pleasant customer service.

and the hotel has very well maintained basic amenities like bed, tv, clean toilets, a fan, table, parking

wifi was good and a simple breakfast is included. pruce was a little too high i think.

a/c, no fan, wifi didn t work in the room, bed was as hard as a rock, pillows were uncomfortable, no toilet

no toilet seat. wifi didn't reach my room. no toilet roll holder or towel hangers.

great location, good wifi.

great staff , parking and pool. great value for our stay

the pool wasn t warm.

also, i didn't use the pool because it's located through a restaurant door with fogged glass midway from the

nice indoor pool

the parking, the rooms size , the cleanliness, the staff .

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the pool area is nice but the pool itself wasn t very clean

slow wifi and very unreliable

pool temperature

the gym was small with just a few machines and lower weights

we loved having the pool each day

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

- clean - comfortable - staff we're courteous and helpful - good wifi - great location

the staff is very kind, the bed was extremely comfortable and the wifi was fast and reliable

the wifi was useless in the room

the wifi did not reach the 4th floor where i was at.

dead bugs in the kitchen cabinet

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

beds are stiff, short and not so comfortable. barely any wifi in room 107.

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi didn t work at times

also the wifi was iffy

wifi was not accesible on the bed side of the room, at the small lobby/restroom part the wifi works

wifi never worked in our front room looking out at plaza

horrible wifi

no wifi, cold water in shower, no room key (door had to be opened by staff every time

wifi didn't work at the room, no water pressure at the sonk

the honor bar was a nice offering for a late night craving but no energy to go out

there had been written information in the room and a map to explain a bit about queretaro and the spa services

wifi was really bad.

wifi could better

breakfast was excellent each morning

the wifi barely worked at night

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

breakfast standard inconsistent, should have basic plain fried egg dish if available, cheap and

the breakfast offer instant coffee

breakfast, staff

staff was friendly all the time, it was so cool to have free cofee and water all the day at the breakfast room

breakfast was amazing, pool swimming in the hot afternoon was the best

so the area with the swimming pool is a bit tight - but if works so fine even though

internet wasn't working. i had to work. manager did get me connected to a wifi!

the wifi was fine but a bit slow at times.

the roof window (no other window), it was loud due to other guests being noisy and the in-room wifi access point

was absolutely no working wifi in our room and barely any at the entire hotel for our entire 4 day stay

2/4 days with no functioning wifi connection, and rather poor breakfasts

requested a bottle of champagne, but they only supplied a cheap sparkling white wine the is not room service

wifi wasn't always the best connection, but certainly not horrible.

weak wifi

breakfast is offered at 8:30 am it was never on time

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

hotel is beautiful, comfortable and we got a very good breakfast

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me

wifi was easy and reliable

block from downtown plaza, good restaurant and bar on-site

wifi was terrible in the room, no hand towels.

i would suggest to improve wifi and towels situation.

the bar is too low to hang long dresses and i was preparing for a wedding, so it got wrinkly

the bar being closed and the too modest breakfast.

it was very clean and they were really accommodating with late check out

would have liked a bar or restaurant on site.

wifi was pretty slow... no workout facilities

the included parking is a good perk

definitely the wifi. it was intermittent.

the hot water wouldn't come out all the time and the wifi was pretty unusable

the wifi was horrible , and the particular room we were in was very dark .

the hotel do not have room service.

has no flexibility: it's difficult to have a good shower there and next to impossible to bathe kids

the gym barely works, you need to be creative

wifi was poor (it always worked, but was weak and slow), and the place is quite noisy - the windows

regarding the parking i had to leave my car in the street because they only had space for a very small vehicle

i was initially worried about parking as they said it was available for compact cars only, and i drive an suv

were looking for a pet friendly place

the whole thing, parking, room, restaurant, very good!

wifi doesn't work everywhere, and sometimes housekeeper forgot to leave coffee cups and towels.

the breakfast and the service were excellent

the staff are lovely and parking is easy

parking a little bit small to move the car inside

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

wifi signal was weak in the room, but improved immensely at the seating area just outside the room

an additional breakfast options for example; scrambled eggs, breakfast sandwiches or breakfast burritos - i know

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

wifi was very good

great location and price! lovely breakfast!

good wifi

location, staff, ac, shower and wifi work well

fan wasn't sufficient to cool it), there were a lot of mosquitos, and couldn't connect to the wifi in the room

wifi not available in room on ground floor -none of them -only in lobby and dining area or on third

wifi didn't work well inside the rooms i occupied

wifi didn't work well. especially not in the rooms. shower could've been better.

clean, professional and kind staff, comfortable bed, excellent wifi, beautiful design, quiet, calm, safe, large

we faced some troubles with the wifi.

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

wifi was not working properly

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

the pool looks a little sad, only two lounge chairs and it was hot

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

nice pool

the hotel itself is beautiful and quiet despite its location, and has a fantastic rooftop bar with amazing

free breakfast at the rooftop restaurant was a plus

the bathroom is large and comfortable and the wifi speed is fast

availability of a continental breakfast would be a plus but room coffee was excellent!

the room service was superb and the room was cozy and clean

everything ,stuff was very helpful they brought me extra pillows and blankets room was clean ; breakfast was

great place, good location near the city center. we also enjoyed the buffet breakfast!

breakfast and located in the heart of centro or downtown queretero so it was so great to get to

central location , breakfast ladies excellent,

hey didn’t offer a breakfast

the hotel bar makes amazing cocktails

we had breakfast included and it was delicious

a coke at the bar cost 40

were unaware that the included breakfast buffet ends at 8:30

wifi connection was fast and reliable

it was a spacious, comfortable room with a large tv and good wifi (important as we watched movies and played

the included breakfast at patio santiago across the street was fantastic too

breakfast vouchers were available to use at the restaurant across the

did not have breakfast as we left before it was served

the pool area is quiet, clean and relaxing

also i didnt use the pool but it seemed like a nice place to chill

didn't kow there was a breakfast

the location was excellent. very close to some good spots for breakfast

clean, modern, 1 bedroom, very comfortable king bed, good breakfast with yogurt, granola, fresh fruit, coffee,

they say they have a pool

were on the second property with the pool

comfortable, stylish, well equipped room hot class wifi

breakfast was incredible

we were able to have a late check out due to unexpected circumstances

plus, there's a small heated plunge pool to relax in after a day of walking

same day laundry service would be nice.

the hotel is elegant and central. our suite (15) with spa was beautiful.

loved the pool area and outdoor spaces which made it very relaxing to hang out in

external laundry service the hotel uses is horrible, they ruined all my clothes

wifi could have been stronger in my room.

pool area is nice

the bar and seating area are not too great and breakfast is a bit over priced

room was very comfortable and wifi was fast. staff was super helpful

great location, spacious room, the pool was lovely at the end of a hot day.

plus the pool with chairs in