loved the pool, the external decor and plantings.

the wifi never worked, so, if you have the great need to use it

the pull area was full of mosquitos and wifi service was very slow.

easy check in process with friendly staff, own parking

breakfast buffet was good

friendly staff, great location and wifi service.

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure was raggedy and not consistently hot

place to stay, wish to had more time to enjoy the swimming pool or restaurant

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

pool was very small

pool was great, water was warm

large and tasty breakfast, spacious and clean rooms, friendly staff, great hotel complex

the breakfast is awesome and also the attention from the restaurant staff is excellent.

different days), service at pool restaurant very poor, the staff is not well

and i had to request for someone to bring out the pool towels on both days

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

the pool area is nice but the pool itself wasn t very clean

the staff was helpful and the parking was huge

great bed, big tv, secure parking lot, and friendly staff

pool temperature

there's no good parking entrance road sign

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

we loved having the pool each day

the pool area is really nice too

breakfast was amazing, pool swimming in the hot afternoon was the best

so the area with the swimming pool is a bit tight - but if works so fine even though

swimming pool, jacuzzi, breakfast

location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for my

great breakfast

there is a nice bar and i loved the restaurant

politeness of the staff at the breakfast could be more welcoming and the opening times of the pool

good location. has a gym.

one knew how get the jacuzzi on the rooftop to work and pool was too cold

breakfast is delicious and usually included

there had been written information in the room and a map to explain a bit about queretaro and the spa services

bed, great quality linens, towels, bath products

everything was excellent. a large and comfortable room and a good breakfast.

the hotel has a great spa and i took advantage of its services

was fantastic owner could not have been more helpful loved the breakfast and even invited 2 friends on the last

wifi worked well

wifi is the best i've experienced in a hotel, ever. stable and fast. roof bar is very good.

they said it was booking, and they couldnt do anything they dont have parking

wifi is the best i've experienced in a hotel, ever. stable and fast. roof bar is very good.

hotel was in a good location and it was nice to have parking available

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

90s disco music during breakfast did not match the setting.

hotel, great attitude by all at the hotel, delicious breakfast

breakfast was disappointing

breakfast is very good, specially listening live

also the wifi was iffy

very cute patio and design good wifi outside the room very nice & friendly staff

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

beds are stiff, short and not so comfortable. barely any wifi in room 107.

also the wifi didn t work at times

wifi is very good

wifi didnt work

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

didn t like my phone didn t work to call front desk for room service

the only real complaint i have is that the wifi was intermittent and unreliable.

the breakfast was promptly served at the designated time, and it was really good and filling

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

the free breakfast was a nice addition

boutique hotel, very helpful and friendly staff, great location, great, breakfast, and a hot

breakfast was good

also, there are advertisements for spa services but the staff knew little about them and the masseuse didn't seem very available when

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments to the room staff

an additional breakfast options for example; scrambled eggs, breakfast sandwiches or breakfast burritos - i know

building, great location, very friendly and helpful staff and the breakfast on the balcony was a bonus

loved the breakfast and the sitting area outside our room, tierra

website indicated restaurant bar and spa and none of these existed

the header of this property read “and spa” the spa was underwhelming

i guess we were there off season, restaurant, bar and spa were closed

it was very clean and they were really accommodating with late check out

hey didn’t offer a breakfast

helpful staff, good breakfast, hot shower, location is excellent

central location , breakfast ladies excellent,

the breakfast felt very vegeterian with beans so it would be nice to have an english translation of the

everything ,stuff was very helpful they brought me extra pillows and blankets room was clean ; breakfast was

breakfast was included in our room rate but it didn't mean a free choice from the breakfast menu -

design is beautiful, right in the city center, liked the facilities incl a huge rooftop terrace, gym, and spa, patio, cafe, bar, etc

the reception staff were great as were the servers in the cafe for our daily breakfast

breakfast was amazing and started at 7 am which is early for mexico

breakfast was included in my room rate and was exceptional

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

breakfast was excellent in beautiful surroundings. full breakfast eggs fresh fruit coffee

breakfast is served at another hotel across the street with nice selection and very friendly staff

there were a lot of mosquitos by the pool

hotel is very pretty & small pretty pool in the back and terraces with beautiful views

the breakfast was great. the location made it easy to access shops and restaurants.

there's a nice pool and daybeds to relax

the breakfast was delicious

breakfast was incredible

staff, extremely clean - very comfortable beds and very modern beautiful bathroom - great breakfast

2) the pool is at another property that we never got to… i read that in other reviews, but i assumed the

there is also a common kitchen where you can find water, coffee, tea and juice any time

they have an outdoor kitchen you can use, i think they might serve food sometimes, they had a lot of dishes and cups,

the staff are exceptional. use of kitchen was a huge plus.

the staff was very helpful. we appreciated the laundry service.

loved the shared kitchen area

i found the wifi spotty and slow.

the hotel itself is beautiful and charming and very comfortable and the free breakfast on the rooftop restaurant was so convenient and delicious

room; rooftop restaurant and bar, wonderful staff answered all our requests, even packed us a box breakfast for our very early morning departure while the rest of the world slept, reasonable price

breakfast on the rooftop terrace was lovely and very filling

location, room, staff, terrace restaurant, good free breakfast

with nice shade, swimming pool, lot of space to relax

no room service

the hotel is elegant and central. our suite (15) with spa was beautiful. (-)had a gorgeous suite (15) with spa but no space to open suitcases and no cupboard to hang clothes - just a rail with few hangers (+) we had a room with a 2 person spa on your own terrace- & enjoyed an afternoon dip in the privacy of our own room

it is a beautiful property with a pool and delicious breakfast

we really missed the room service. or at least a bar where we could get something to drink.

great location, spacious room, the pool was lovely at the end of a hot day.

pool is a lot smaller than the pictures and not really well maintained

lovely pool and outdoor space and amazing friendly and attentive staff

plus the pool with chairs in

the pool/jacuzzi is warm and relaxing, not crowded

hotel was quiet, the staff was friendly and helpful, someone was at the desk 24 hours a day, the wifi connection was good, the shower was great, the bed was reasonably comfortable

lack of windows in the room, no hotel parking. no breakfast at the hotel.

no issues with the wifi

it would be nice to have the pool open 24

clean, different, kind staff, good wifi

the location was excellent. very close to some good spots for breakfast

no electric outlet to charge cellphone or laptop. poor wifi connection.

wifi in the rooms didn't work, my toilet smelt and lingers in the main room

the wifi wasnt working at all lack of fresh air in the room

wifi doesn't reach the peripheral areas

no wifi, they didn t give us a conditioner i couldn t work from my room on my computer

very beautiful and stylish, great breakfast.

location, wonderful staff and delicious breakfast! totally recommend.

a free breakfast was a nice added touch