they say they have a pool

not much..breakfast was simple but adequate!

the breakfast is not much but good

no breakfast.

that would have made it even better would have been coffee, toasted bagels and cream cheese for breakfast

wifi didn't work well. especially not in the rooms. shower could've been better.

clean, professional and kind staff, comfortable bed, excellent wifi, beautiful design, quiet, calm, safe, large

we faced some troubles with the wifi.

great location, spacious room, the pool was lovely at the end of a hot day.

pool area is nice

pool is a lot smaller than the pictures and not really well maintained

lovely pool and outdoor space and amazing friendly and attentive staff

plus the pool with chairs in

breakfast on the rooftop terrace was lovely and very filling

the hotel itself is beautiful and quiet despite its location, and has a fantastic rooftop bar with amazing

the room, breakfast, location

the room service was superb and the room was cozy and clean

wifi was a bit spotty and unreliable

room service, needed more.

wifi could have been stronger in my room.

great architecture, design, room service and location.

wifi was ok

lack of room service, no drinks nor food available

for instance, we asked for the wifi password and he looked at us annoyed and without saying a word he just

the wifi was very fast; therefore, excellent.

everything except breakfast.

the breakfast

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

spa facilities off the main reception

spa was being remodeled so there was very noisy

no electric outlet to charge cellphone or laptop. poor wifi connection.

wifi in my room did have a connection to the internet

no wifi, they didn t give us a conditioner i couldn t work from my room on my computer

not wifi

wifi doesn't reach the peripheral areas

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

hotel was quiet, the staff was friendly and helpful, someone was at the desk 24 hours a day, the wifi connection

wifi didn t work most of the time , no tv, bed and pillows uncomfortable, cleaning was very late,

no room service

the wifi didn t work very well. maybe because of the thick stone walls.

the personnel is very nice and very helpful and of course the parking service is a real advantage especially

problem is lack of parking space on a crowded street

wifi not working despite checking with front desk

the header of this property read and spa the spa was underwhelming

nice pool

the pool looks a little sad, only two lounge chairs and it was hot

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

great location, good wifi.

a/c, no fan, wifi didn t work in the room, bed was as hard as a rock, pillows were uncomfortable, no toilet

no toilet seat. wifi didn't reach my room. no toilet roll holder or towel hangers.

and my breakfast was delicious

nice small pool

comfortable, stylish, well equipped room hot class wifi

a pool on the premise, must go down the street to their other location to sit in the very small pool

there's a nice pool and daybeds to relax

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

the free breakfast was a nice addition

wifi is weak, but do to the thick walls that is one of the things that make this old building

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

the breakfast was also excellent -- delicious and beautifully presented

a free breakfast was a nice added touch

very beautiful and stylish, great breakfast.

location, wonderful staff and delicious breakfast! totally recommend.

good wifi

location, staff, ac, shower and wifi work well

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

wifi was not working properly

the shower was cold. and wifi wasn't available at the room

central location , breakfast ladies excellent,

everything ,stuff was very helpful they brought me extra pillows and blankets room was clean ; breakfast was

hey didn’t offer a breakfast

the breakfast felt very vegeterian with beans so it would be nice to have an english translation of the

were unaware that the included breakfast buffet ends at 8:30

reception and bar staff ( especially the younger guy) were so friendly and helpful

they state they are pet friendly and your dog is welcome

spa will open soon, so did not have the chance to try it.

were only 2 breakfast choices (no variety)

the location was amazing. great terrace and pool

breakfast was excellent in beautiful surroundings. full breakfast eggs fresh fruit coffee

the concierge was kind enough to give us free breakfast even though it's offered only on weekends, something

the pool is nice, they also have parking space

beautiful property and great room. excellent breakfast

also #202 gets you pretty fast room service

room was on 1st floor behind bar area

the bar is too low to hang long dresses and i was preparing for a wedding, so it got wrinkly

block from downtown plaza, good restaurant and bar on-site

i would suggest to improve wifi and towels situation.

breakfast is offered at 8:30 am it was never on time

hotel is beautiful, comfortable and we got a very good breakfast

wifi / internet

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

beds are stiff, short and not so comfortable. barely any wifi in room 107.

also the wifi was iffy

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi didn t work at times

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

definitely the wifi. it was intermittent.

the wifi was horrible , and the particular room we were in was very dark .

one more advice, if you can avoid it, do not have them do your laundry, they charge twice as much as any other

the hot water wouldn't come out all the time and the wifi was pretty unusable

the hotel do not have room service.

the wifi can be weak, but they can get you an improved wifi if you ask.

wifi signal was weak in the room, but improved immensely at the seating area just outside the room

nice breakfast served in room

breakfast is brought to your room so you can eat in your room or on the patio outside your room

building, great location, very friendly and helpful staff and the breakfast on the balcony was a bonus

nothing really, it would be great though if breakfast was included with the reservation.

90s disco music during breakfast did not match the setting.

the breakfast was excellent

breakfast was not included, but available as a separate charge

food was so delicious and the waitress (yvonne) so engaging, we ended up eating breakfast there everyday

the staff was very helpful. we appreciated the laundry service.

there is also a common kitchen where you can find water, coffee, tea and juice any time

they have an outdoor kitchen you can use, i think they might serve food sometimes, they had a lot of dishes

loved the shared kitchen area

kitchen shared area exceptional

pool was heated and at a very nice temperature

nice, big and cozy room. good gym.

mostly friendly staff. awesome room service. nice pool. good drinks from the bar.

pool is for the kids - too noisy in morning.

my kids enjoyed the pool

wifi didn't work at the room, no water pressure at the sonk

there is no room service

horrible wifi

wifi was a little spotty but worked

an excellent location easy walking distance to the major sites and loads of restaurants and shops wifi worked

staff is courteous, their valet parking is great

parking but they had valet

hotel is clean, comfortable, great room service and friendly staff at the desk

the wifi did not reach the 4th floor where i was at.

so i would be wary about booking this for a fam of 4 (kids 10 and 14yo)

fan wasn't sufficient to cool it), there were a lot of mosquitos, and couldn't connect to the wifi in the room

wifi not available in room on ground floor -none of them -only in lobby and dining area or on third

wifi didn't work well inside the rooms i occupied

was fantastic owner could not have been more helpful loved the breakfast and even invited 2 friends on the last

only thing we did not like was breakfast

the hotel has a great spa and i took advantage of its services

wifi could better

there had been written information in the room and a map to explain a bit about queretaro and the spa services

swimming pool, jacuzzi, breakfast

great breakfast

hotel, pool, room & location

the roof window (no other window), it was loud due to other guests being noisy and the in-room wifi access point

wifi did not work.

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the pool is small but perfect for cooling off in the afternoon

we loved having the pool each day

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

rooftop bar is a great spot to view the city and have a drink, it get pretty loud up there on weekends so

the gym barely works, you need to be creative

free car parking under the hotel, which is handy

hotel was in a good location and it was nice to have parking available

good location good wifi stuff understand english clean

excellent breakfast

parking a little bit small to move the car inside

the breakfast and the service were excellent

waiter in the restaurant and room service on a recurring basis was exceptionally rude and even used profanities

the small bar and small pool on the roof top was fun

furthermore, the bathroom is outdated, bath tube is very small, the swimming pool had no water

the sightseen, confort , pool

my 5 year old son loved the heated pool

parking like all parking in mexico

the buffet breakfast was exceptional. the pool was clean and refreshing

wifi was good and a simple breakfast is included. pruce was a little too high i think.

and the hotel has very well maintained basic amenities like bed, tv, clean toilets, a fan, table, parking

the parking, the rooms size , the cleanliness, the staff .

great staff , parking and pool. great value for our stay

the pool wasn t warm.

nice indoor pool

great staff , parking and pool. great value for our stay

breakfast, staff

the breakfast offer instant coffee

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

breakfast standard inconsistent, should have basic plain fried egg dish if available, cheap and

very well set up, clean, comfortable and nice breakfast buffet

the staff was helpful and the parking was huge

the pool area is nice but the pool itself wasn t very clean

the gym was small with just a few machines and lower weights

pool temperature

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

include breakfast

the bed was comfortable. the bar staff were helpful.

facilities and rooms with huge meeting areas in the bar and restaurant

specially the swimming pool and jacuzzi

the pool and jacuzzis were clean and at a perfect temperature