wifi was not good

kitchen facility only fridge and microwave

many mosquitoes, housekeeping was not done automatically and the kitchen stove was not working

kitchenette - i didn't use and would have not since it wasn't as clean as the other areas

kitchen and rooftop location for those who want city center.

(since there is no room

huge parking

we hardly had wifi in the room. there were no towl hangers and a lock on the bathroom door

i like everything but the pool is just for kids is not deep enough for adults

the uneven roads and potholes in the entrance and parking lot.

gave us room service with food and drinks because the restaurant was closed

my room view was the parking lot

the only thing i didn t like it was the parking, but everything else was great

nice beach and pool

they were very concern of us due to our special needs kids

parking area needed.

pet friendly

view of the ocean very quiet and safe location lot of parking lot of lounge chair to enjoy the sun well kept

pet friendly space, there is a very cute garden and walkways/patios, all gated to reduce the chance

is a tropical relaxed feeling to the inner courtyard and a sweet kitty named polly welcomes a pet

free parking on site which is very convenient

the location was ideal and the parking lot was large

the bed was very comfortable and there was always adequate parking

the self check-in and check out, and parking, amenities. all good.

sometimes wifi didn t work properly and shower was leaking

wifi did not work, which is ridiculous! on complaining at later in the night, i was told

the restaurant on the property by the pool was great

parrot and we loved it: huge room, super comfortable bed, big balcony, friendly staff, a nice pool and free

the hotel is pet friendly, we had a vacation with our dog

you do need a car, but there is ample free parking, in a big lot

the pool and bar are the cherry to top of the cake, the food is fantastic and i enjoyed the best pina

the pool and bar are the cherry to top of the cake, the food is fantastic and i enjoyed the best pina colada

more defined pool hang out spot

the bedroom was large and comfortable, a few steps to the pool and the restaurant the next day had a good

and tidy; even the paint job on the property was obviously professionally done, the pool and bar area sealed

landscaping is beautiful! loved the pool also

kids loved the pool, a couple of nights there was live entertainment too

only two pillows per bed, bed was stiff. wifi barely worked.

perfect!! for a family vacation my kids love it!

pool bar is closed at night so we had to walk from there to the main lobby to get drinks

small parking area, we used the lot across the street

water last time i was there let them know ud83dude0f and this time no hot water again ud83dude1f kitchen was

dusty everywhere no refrigerator as advertised no kitchenet the tv only had three chanels no wifi uncomfortable

did not like the room it was dirty literaly dusty everywhere no refrigerator as advertised no kitchenet the tv

location view facilities pool

and it looks a little abandoned, since there is a huge construction site right next to the parking lot, in the

grounds are spectacular you can hike trail the pool is clean even a jacuzzi kiddy pool for the kids you can

it was easy to get to; parking is free

the pool was nice for the kids

great pool. very clean. good location and value!

sprawling and roomy feel on the property. hotel bar was fun and the staff there were great

the room was spacious, wifi in room was good, tv programming for the little we watched was also good

no microwave in the room hav to walk all the way to the laundry room

pool hours extended hours will be nice. now is 8pm. until 10pm will be a plus.

glass door to the patio was cracked and that door didn't close correctly we were not given the wifi password

did need an access code for the gym/pool that was changed every day so had to keep returning to the front desk

the restaurant and bar both had delicious

the 1 bedroom suite was a open concept studio no privacy traveling with kids

the spa was not available due to covid-19

the cabana was beautiful with everything; full equipped kitchen, living room, dinner place and a very comfortable

poolside and pool are great, and relatively quiet and tranquil

there were no place to eat at the hotel. not wifi in the room.

good pool

there was free wifi alright, but only in the lobby.

the pool needs reno..

kitchen area could have been better stocked

coffee maker doesn't have filter, no handy wipes, napkins or papel tower to clean the kitchen, so we have to

no room service to clean or clean towels

the wifi wasn t working

no kitchen drying cloths. spare towels please. beach/hottub towels.

the place is small and they had a party with dj at the pool area that is in front of all the rooms

is near the parking in an open space

the wifi in my room was not working (the signal was low).

the pool was nice with the perfect temperature

pool wasn't private

we had a romantic evening at the mini pool

the golf course was almost as spectacular

trying to acces room service sometimes difficult

from the casita (view, plunge pool, shower, privacy, etc

first they didn't have the key of our room and then the golf cart to take us to our villa wasn't available

wifi, cold water

i also liked how they provided breakfast so we didn t have to stress at all about finding a location for it

pool was clean

breakfast was the same each morning but, you have a few options

just want more warmer water in the pool

they had pool tables and a pool area where you can bbq and it is very close to el poblado

lock of kitchen ; no microwave. in the first room the shower head and sink were clogged .

location and parking

excelente locacion and parking included.

definitely best location and secure parking space

parking was far

misinformation about gratis wifi

staff was wonderful and very accommodating to our early check in and late check out request

the suites have a modern decoration with kitchen and air condition in the rooms.

just by the beach, very good restaurants meters away, underneath the room a very lively bar on weekends, perfect

there was a restaurant across the street, there was a gift shop, bar and a pool

location large room next to the amazing calm-water, shallow combate beach pool open until 11pm friendly staff,

great to have a pool and walking distance to beach

location, wifi

clean, staff is excellent, facilities are great, kids loved the pool and the easy access to the

have two buildings and i was giving a room on the second building,there was no wifi and no pool,2 reasons why

variable wifi