liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

location of the breakfast facility was central and easy to locate

breakfast and excellent customer service is

bar area opp the front desk is only good

must-do: be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

definitely consider this property again and bring the kids

kids loved the pool, the beach was nice and clean

was excellent, with the exception of 3 things, no free wifi, no free airport shuttle, i had to pay an unexpected $80 round trip to the airport fee after

i wish someone would ve just told me to call room service

great pools and gym.

the spa was excellent, the place was always being groomed and cared for

resort is beautiful and very clean, the beach is great and perfect for little kids, the food is mostly great and people working there is mostly very nice and always helpful

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

hotel is very good, with plenty of amenities for adults and kids

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

food was amazing at all of the restaurants we tried and even the room service food was great

i found myself ordering room service late at night just for the brownie desert :-)

the spa was also amazing, with a lovely guided experience

there s a coffee shop with excellent coffee and a health cafe next to the gym with healthy breakfast and lunch options

one or two challenges booking spa or restaurants being told that things were full - but clearly had space

ont desk) and buffet area were not very nice

loved the staff and the food by the adult pool daily was great!

breakfast should be added to the room service menu

the gym was decent but often crowded as there is only about 5 machines of each equipment but everyone

breakfast was good. american style. location is fare from downtown or clubs.

the kitty olympics at the water park where my daughters favorite thing along with the incredible nighttime shows

peter pan for the kids

the water park was a bit of a let down.

the water park was also great for our 2 year old although older kids probably get more out of it

good food, nice pool, great views, mostly friendly staff

stuff pools kids pools quality of the drinks the ocean where you can actually swim evening

was great, excellent for families with kids

friendly helpful and great with kids

the breakfast was good. i was glad to see that there was a variety of different foods offered.

room service brought us a half eaten hamburger instead of a steak one night

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

had a difficult time with an early check in request, had to request a manager to get better service

excellent food, service and staff. the spa is a must

we enjoyed the gym

adults only resort, but they need wrist bands for the kids under 18 from dreams mujeres as they try

breakfast excellent , generous rooms , very courteous and helpful staff

massage, sauna, steam, healthy juice bar by infinity pool

we were assigned morning and night butlers that met our every need, scheduling dinners, couples spa day, and chic cabaret (a must see dinner show)

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

room was across the lagoon from the family section with kids

you can get hit by the golf cart or trip on the stairs

also, the sports bar food is inconsistent

access to beach, pools, the abundance of bars and restaurants, boats, golf carts etc were all fantastic

i would like to have a better lunch and breakfast selection

i loved that the hotel was beautiful the spa was great

it was fine for kids

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

icken nuggets, french fries, etc

and francisco in the preference lounge and they went out of there way to assist us, getting us golf t-off times at late notice and a table at the hibachi when it was booked out

a couple of pounds from eating the food as i wanted to try everything, but i guess there is a gym :)

it was really clean, beautiful long swimming pool and really cool beach bar.

golf at doorstep

easy to golf

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

i liked everything, the pool was under cleaning but that was mentioned before checking in.

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

great and clean hotel with a pool and hot tub - just across the road there's a great street food

the pool was also great

best location. private beach. great breakfast. fast checkout.

quality of the breakfast was not at the level of all the other services in terms of quality expected

breakfast with a sea view and super nice beach chairs

we had lunch on the beach, room service for breakfast, satay for dinner, it really allowed for a relaxing vacation that takes

spa on the balcony was not cleaned prior to our arrival

suite with kitchenette on ground floor with big patio and beautiful view of the lovely pool

pool, right across the street from the beach

wifi was not always great, definitely not a deal breaker- on holiday after all

they could offer room service, which would be a great addition

breakfast was great, pool bar with bartender romy was fantastic

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

the pool was clean and nice

we had the pool to ourselves and made friends with mochi, the sweet resident cat in the courtyard- it was our

the pool/garden area felt private and relaxing

comfortable, the roof terrace is fantastic, love that it has a quiet leafy courtyard with a pool, and also the resident cat is adorable

room service at reasonable prices

we loved the bar near the pool and all the staff in general

all in all a great place to stay at isla with kids, we will come back

the hotel is dated but has a nice pool for kids

the staff were helpful and friendly and breakfast by the pool a great start to the day

thank you for letting us get a late check out without any extra charge

wifi spotty

no wifi but we were able to reach the restaurant

no wifi in room

was one of the more pleasant and laid back among all those we encountered - a lovely place for breakfast

wifi should be in hotel's room

the location the late check out

wifi was slow at certain times. wish there was a full length mirror.

room service always came when we were still in the room, a bit later would be nice

the wifi was spotty on our floor.

the wifi did not work for a while depending on where your room is you can hear a restaurant with music

in the kitchen there are no facilities just 2 plates and 2 cups

nice kitchen area

self sufficient(mini kitchen, utensils & fridge in the room) place with balcony for a 1 or 2 nights stay

it is an apart hotel, we missed many things from the kitchenette

we had a room with a simple kitchen set up

secure building and parking

pool water to cold but this was not a problem shower hot water take a 10 minutes to came nothing

breakfast juice was same as breakfast fruit - watermelon

wasn't included)

breakfast is a lot of food options and staff is so friendly

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

perfect location, spacious room, comfortable bed, decent breakfast

there was a small kitchen so we were able to make our breakfast and sandwiches for lunch

didnt had breakfast

hotel matters (eg where to find an extra blanket, beach towels, whether your reservation included breakfast or

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

they also have a spa across the street for massages

beautiful room, beautiful pool, breakfast was delicious

we spent quite a bit of time jumping from there to the pool

the spa is closed but they have teamed up with the hotel across the road so you can use their spa

i had one of the most amazing massages ever at their other property's spa and i will return again the next time we are in isla

the pool area is gorgeous and sleek with a pool that looks over the water and lounge beds

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

there is a very cool pool lounge area

our plunge pool room was even more beautiful than in the pictures

it was a small adults only boutique hotel which was exactly what we were looking for

the spa special was incredible, 100 minutes for massage body scrub and facial

the evening, but on friday and saturday nights, the noise and music from whether the guru beach bar (which has a dj), the mia reef resort or from the centre is very loud and continues until about

the included breakfast was great, and access to a cabana bed on the beach added to the stay immensely

waiters in the beach bar are very slow but it's not a hotels fault

arrived to a double bed when we booked 2 doubles for us and the kids

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

the rooftop pool was such a hit with my younger son

loved having a kitchen

some of the kitchen drawers smelled slightly moldy, due to not being properly ventilated

instead, there was a full kitchen area however we had no use for that

cool part of town, the bar restaurant had great food with nice staff.

room was run down, limited kitchen supplies (frying pan did not work on induction plate), paid extra for breakfast & did not

i liked it all… my only pointer would be to put some tlc into the pool area and cleaning, not sure if that’s part of the hotel or restaurant, it’s lovely to have

it's right on the ocean so you have a nice view from your balcony and the restaurant area has a pool and chairs that were fun to hang out in

no shade area at the pool so did not go there more than once

pool is only open from 11am-8pm when the restaurant is open

brilliant location. gorgeous view from the balcony, love little pool

they let us do an early check in, upgraded us to a bigger room that was available

great pool with lots of sun loungers

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

loved the beautiful garden with the pool and the cleanliness of the property

directly on the beach with beautiful view, grounds and pool

close to downtown, comfortable, nice staffs. excellent price. pool, gym and bar. no parking.

they don't offer breakfast nor have any restaurant or bar in the building to have one.

good front desk staff, hotel is clean, has a nice little pool (which is not super warm), a nice gym, nice area to hang clothes, good ac, hot water, space around the sink to put toiletries, big

they have a small cozy bar that offers 2 for 1 beer from 4 to 5

both pool areas are enclosed by the buildings and at night the guests of the hostel played terribly loud

pavers between the rooms & the pool were hard to walk on with or without shoes

there is a bar outside by the pool but it's rarely open

the relaxing ambiance the hotel gives the guests. beautiful views of the beach and pool area.

i love the view to the pool and all the vegetation around it

cleaning service. humidity/mold stains everywhere. spa tub wasn t properly cleaned

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

could do with dark curtains due to light from pool area

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

nice modern property, pool, great location on isla mujeres, clean and comfortable

leaves in the pool, unfinished bathrooms, dirty floors

pool is great

the pool area is not near as nice with no towels, broken table, and only two loungers

the pool need is area needs work and furniture

everything about it except they need to redo the pool

our room faced the pool and the ocean

ocean view, nice rooms, cool balcony with a hamac, good bathroom and perfect wifi connection in our room,quieter area but still close to playa norte, also swimming pool

i think), was right next to pool which was fine, but would have liked a bit more privacy on a higher floor

the wifi.. didn t work at my room

it has a great pool area and the staff were very nice

wifi was good

the gym could have had more options.

there was only a buffet available for breakfast and lunch

we also felt very pressured to attend their membership breakfast which we did not want to do

they loved the pool, and the beach areas were awesome

the hotel has child care and a kids room with toys and activities

from the food (across the restaurants) to the pools, beach, fitness and wellness spa was great

all the bar staff, and i literally mean every single bar person looked so unhappy to be there

pools are all gorgeous but not heated so temp was mb 78 degrees so no one was in them

day at time makes it hard to plan your week no pillow service/bed turn down twice/ stocked mini bar 3 times /poor cleaning of room our butler was hard to find or get service from him never got

need more spots for breakfast and the burger place should open sooner.

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

the rooms are very big and equipped with everything needed, rooftop pool was stunning and there is a bbq grill

nice room and great healthy breakfast delivered to you r room each morning

breakfast, weather and staff goes out of their way to be helpful!

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

great rooms, amazing pool, and great set up at the beach

felt the spa facility’s - sauna, cold plunge and spa could be a little better value

of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost”

nice facility, half is for the residents of the condo. beautiful gym.

staff pool restaurant & decor! excellent!

swimming pool was awesome, great for kids too

hotel provides laundry service for additional payment

the staff and pool

we really liked the big breakfast with a lot of options and delicious custom order section

i reallly liked useing the clean pool and exercise gym

away from the touristy crowd ,clean pool ,huge comfy bed

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

room was nice and clean with a spacious bathroom and nice swimming pool

wonderful to have a tiny pool on a warm day

swimming pool, friendly owner, bike rental

shoutout to the pool concierge, anuar, for his attentiveness, amazing pool bed/cabana setup, and even fixing my

everything but needs longer open pool hours no kids adult only all inclusive

there was excellent quality and variety of food in restaurants and room service

it includes an exclusive pool and bar that also offers snacks and greats drinks

some restaurants were better than others and the room service menu was ok at best

free breakfast, wonderful staff, hot water, balcony view, starbucks on site, two restaurants on site &

staff was very nice and breakfast was good

surprised for the price you pay, clean well kept, great location in old town, roof top pool and bar is quite fantastic

the gym was very decent for a hotel gym

good location in downtown, fair priced with gym and pool and the receptionist is very professional and friendly

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

beer and wine selection at the bar was very limited

drinks at the pool couldn t be charged to your room

had to change rooms 3 times, till we finally get the connecting rooms with our kids

next door, friendly and helpful staff, less crowded than staying in the hotel zone, plenty of parking

equipped with a nice gym and sauna for relaxation and close to a shopping mall and restaurants

first, i was told there were no massages available because the spa was closed, then suddenly, someone was coming to the room for a massage

amazing place. very chill beds are really comfortable pool really beautiful

loved the swimming pool and staff were very friendly and helpful

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked

free wifi. nice garden. pool, but did not use.

during my stay, the main pool had no water, and the kids’ pool was also not operational

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is in poor condition and never cleaned

is terrible

excellent location for the bus. kids pool was great, courtyard was nice

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

it would have been nice to have more activities to join and maybe a little livelier around pool.

staff, nice rooms and pool area was very well laid out food was excellent and service was as

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

breakfast buffet was ok

breakfast was good, and the room size was exceptional

wifi connection is ridiculous and very weak

of old

kids cannot access restroom

should have laundry on site