liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

multiple options of food for breakfast, snacks, lunch and dinner

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

fantastic food in all the restaurants. great swimming pools for adults and kids.

definitely consider this property again and bring the kids

poor room service

of entertainment or anything to do in the evenings no bars open after 11pm including sports bar and nothing close to hotel also limited food options

wifi charges are insane

breakfast and excellent customer service is

had a spa date it was just awesome

outside pool area is very nice and well maintained

service, big and clean pools, amazing food, special thanks to pool waiter luis, family friendly enviroment, relaxed

hunger waiters service by the pool was a-bit slow sometimes all inclusive felt limited coconuts weren t included in the all

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

food was amazing at all of the restaurants we tried and even the room service food was great

i found myself ordering room service late at night just for the brownie desert :-)

the spa was also amazing, with a lovely guided experience

there s a coffee shop with excellent coffee and a health cafe next to the gym with healthy breakfast and lunch options

one or two challenges booking spa or restaurants being told that things were full - but clearly had space

room service took 90 minutes

no food near pool .you have to be seated at pool restaurant

amazing staff. so much to do for kids and all. tons of options to eat and do.

this caused problems for us with hungry kids

the breakfast buffet food was just okay in my opinion but it was always better than getting room

spa services 5star

there s a daily breakfast and dinner buffet

staff was amazing, we had star class, our personal concierge/butler, our private pool cabana and reservations were already taken care of for us

a few meals were edible. the spa was nice.

we loved the buffet at so cal which was our go to for breakfast and dinner

was disappointing, required golf cart taxi to and from restaurants, dood was bland

the spa was beyond amazing

adults only resort, but they need wrist bands for the kids under 18 from dreams mujeres as they try

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

the spa was amazing! been to many resorts. beat deep tissue and hydrotherapy circuit included!

great breakfast, i love this resort , and i loved the butler.

the golf carts to get people around was great with exception that some times you had to go around the

loved the options and decor for the restaurants on the property and the ability to take a boat or golf cart over to gp for more dining options

excellent gym and spa, large rooms, very comfortable

massage, sauna, steam, healthy juice bar by infinity pool

the water park is a plus to the resort and my kids lobed it

the breakfast was ok but the rest average at best

water park wasn't open and we were there a week and never experienced it

the only meal worth eating was breakfast

breakfast doesn’t start until 7 am (so you’re likely to miss it if you have a tour) and lunch

you can get hit by the golf cart or trip on the stairs

also, the sports bar food is inconsistent

access to beach, pools, the abundance of bars and restaurants, boats, golf carts etc were all fantastic

i would like to have a better lunch and breakfast selection

i loved that the hotel was beautiful the spa was great

it was fine for kids

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

icken nuggets, french fries, etc

we requested a late check out on the date of departure and arturo the manager arranged this immediately and was so

room was opposite the elementary school and unfortunately we were woken up by lots of music and kids activities around 7:30/8am during the week

pool was dirty

we used the spa and the gym

- there was one person in charge of maintenance and to turn on the air conditioner in the gym it took him more than an hour to arrive, which is the time i was in the gym

think of much it was lacking, that i found out later was available, just had to ask (laundry service), also found out a few websites that would have made booking excursions and take (+) also handy to have laundry facilities at the hotel (+) laundry and dryer available on site for a small

the room was perfect for us family of 4 adults and 2 kids

your feet (from returning to the beach; there was an area where you can borrow pool floaties, kids toys, etc

what i mean by that is there isn't any bar & grills or restaurants close

asked the reception for good wifi connection and quiet room as i need to work during early hours in the morning to midday

the wifi was out for a couple days

the wifi was continually losing signal

our room service was also terrific, angelica was a hard worker

is that no one was at the bar they should had always someone

very poor internet/ wifi

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

pool area seemed nice, didn’t visit since beach was right across

the pool was a nice

we had the pool to ourselves and made friends with mochi, the sweet resident cat in the courtyard- it was our

comfortable, the roof terrace is fantastic, love that it has a quiet leafy courtyard with a pool, and also the resident cat is adorable

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

had a nice beach bar 50 ft from our room on the gorgeous beach

the beach bar is kind of sad and the food is not

dn't try it but heard it was really nice) just steps out the hotel front

no wifi but we were able to reach the restaurant

thank you for letting us get a late check out without any extra charge

the kitchenette had a couple plates, bowls and cups but no utensils so need to have your own in order

self sufficient(mini kitchen, utensils & fridge in the room) place with balcony for a 1 or 2 nights stay

in the kitchen there are no facilities just 2 plates and 2 cups

the kitchen was good enough for cereal breakfast, coffee

they should equip its kitchenette. there is hardly nothing of utensils to eat

wifi in the room were really bad, we had to step outside to get connection

wifi was really slow

room service always came when we were still in the room, a bit later would be nice

wifi was slow at certain times. wish there was a full length mirror.

the location the late check out

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

perfect location, spacious room, comfortable bed, decent breakfast

walking street of hidalgo, amazing restaurant at the ground floor that serves some of the best breakfast i found (try the huevos mutoleños), nice private room with fan and ac works okay

hotel matters (eg where to find an extra blanket, beach towels, whether your reservation included breakfast or

didnt had breakfast

the free breakfast was a full menu and absolutely delicious

we spent quite a bit of time jumping from there to the pool

there are many delicious choices for breakfast and being able to grab a beach bed on playa norte without issue is extraordinary

the restaurant was excellent for breakfast- go somewhere else for lunch or dinner

staff were amazing, location, pool, and the restaurant

hotel provided a lovely continental breakfast, which was made free

staff, always taking care of the guests really good breakfast nice sized room amazing location, 1 step from the coolest beach in the island great a/c

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

food and drinks were awesome especially the breakfast juices!

food, the non-heated pool

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

the management was king and always helpful, and the included breakfast was generous and delicious

location, the free breakfast, and they had a pool and jacuzzi

location, the free breakfast, and they had a pool and jacuzzi

the reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly

the pool area was amazing

amazing staff, clean rooms, easy access to beach. awesome pool.

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

great pool with lots of sun loungers

loved the beautiful garden with the pool and the cleanliness of the property

the front desk clerks made arrangements for my golf cart delivery, spa appointments and taxi

pool not heated

nice restaurant and bar poolside with live music, various bands during my stay were all good

the vibe is very relaxed with a nice bar and restaurant at the ground floor, and very close to the town centre but also very quiet in

pool(s) awesome. everything clean and excellent staff!

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

breakfast wasn't good

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

they let us do an early check in, upgraded us to a bigger room that was available

bar open longer, and ability to charge to room

we loved the pool and there were plenty of places to sit

location is awesome for our kids and adults

does not have a restaurant) rooms are a bit dated pool wasn’t really clean no activities for kids, it’s rather an adults only

on the beach and has three private pools

access to the pool in the restaurant

the pool was accessible only through the restaurant. there are no beach towels for the pool.

pool was connected to the restaurant and therefore not very private

no shade area at the pool so did not go there more than once

brilliant location. gorgeous view from the balcony, love little pool

bedrooms, great ocean view, large king bed and very clean facilities and pool

late check out

convenient to ferry, had parking ( we actually had a rental car), nice staff, welcome drink at bar and super helpful bartender with great suggestions, and convenient

adults only, solid wifi, beach towels at disposal fo free, great balcony view

good location, hotels has a mini gym, little supermarket, sportsbar, pool and offers

the pool, the location, and night concierge - he was as helpful as he could have been.

the pool need is area needs work and furniture

pool was good

the pool area is not near as nice with no towels, broken table, and only two loungers

everything about it except they need to redo the pool

leaves in the pool, unfinished bathrooms, dirty floors

could do with dark curtains due to light from pool area

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

nice modern property, pool, great location on isla mujeres, clean and comfortable

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

buffet, (breakfast, lunch and dinner) was good

the private beach access, especially with kids

is a family resort and there are a ton of little kids around, so if you are looking for more of an adult only property you may want to think twice

the low toilets. number of stairs to the pool, restaurants and beach. hotel is not ada appoved

is amazing, the hotel is the best on the island as far as location, as well as the famous king pool that is located on their property

the swimming pool kept so sparkling

wifi wasn't great at times and didn't have our booking in the system even though they charged us

the room

wifi was spotty

the pool is small but has plenty of lounge chairs and the beds are extremely comfortable

the dino waterpark for the kids was a hit, and the adults loved the lazy river and pool-side entertainment

the variety of pools and lazy river were great

from the food (across the restaurants) to the pools, beach, fitness and wellness spa was great

amazing modern resort, big and spacious, good staff, pool, and facilities

pools are all gorgeous but not heated so temp was mb 78 degrees so no one was in them

staff was wonderful, beautiful views, a great rooftop sitting pool

that it is adults only.

no toilet around the pool area

great breakfast and really

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

hotel with huge comfortable and well-equipped rooms, nice views from the balcony, very chilled pool area, good variety of tasty food during both breakfast and dinner

the breakfast options are serviceable and comparable to other 5-star resorts in the hotel zone

the gym was excellent and has a great view while you worked out

would be better served as just offering good tasting meals or a couple casual options like a taco bar or barbecue without a dress code

surfing pool for the kids should have more time

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

great and clean hotel with a pool and hot tub - just across the road there's a great street food

wifi seemed to work only in the main areas, not at the pool or rooms

the pool was also great

clean room. clean pool, clean hotel. comfy bed

everything but needs longer open pool hours no kids adult only all inclusive

breakfast was amazing! enjoyed the wide variety selection of the buffet.

our butler fonsi made sure we have the most exceptional stay and the bar staff especially jarib were all helpful and quick

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

bar tenders and waiters were very nice

room was nice and clean with a spacious bathroom and nice swimming pool

swimming pool, friendly owner, bike rental

wonderful to have a tiny pool on a warm day

away from the touristy crowd ,clean pool ,huge comfy bed

pool is very well taken care of

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

the pool was usually very cold, but nice to have as an option on a hot day

secure building and parking

good hotel with a nice pool and very kind personnel.

pool, restaurant, about a 20 minute walk to downtown, other shops and restaurants 5 minutes away

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

we then went to the bar after 6pm to redeem our “invitation” drink tickets

property was beautiful and i liked the option of staying at the pool or going down to the beach

great gym

amazing pools, gym and very comfortable rooms

nice facility, half is for the residents of the condo. beautiful gym.

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

it would have been nice to have more activities to join and maybe a little livelier around pool.

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

frozen drinks from the bar were very watered down with large cubes of ice in them

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

our kids loved the pool

nice to have a gym to workout and a business center to do some work

property, clean and comfortable rooms, excellent buffet breakfast and we particularly enjoyed the pool and surrounding area

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

the staff and pool

breakfast was not included, extra charge for it.

room very clean rooftop restaurant with pool and gym big bathroom big beds big underground parking

very nice hotel for this price, with big parking lot, with rooftop bar, and big spacious room

a beautiful pool and gym, and very friendly staff!

nice view on the rooftop, and tables to chill, even though the bar opens at 3pm

the offer a great breakfast, lunch and dinner- the bar is open and friendly

the breakfast was extraordinary delicious, served at the beachfront

the breakfast was included and it is excellent and nutricious

they offer delicious food from breakfast to dinner as well as drinks so no need to drive anywhere if you just want to cut yourself

mini bar in the fridge, coffee machine make you stay even more comfortable

so good to me as a 69 year old. met wonderful young adults to lead the world.

almost 20 mb, there are plugs in the mutual space, on the bar, and even on the trees just on the beachfront

the music in the bar was deafeningly loud. food was just ok for the price.

but there's a pool also

people and nice private rooms if you want a treat the reception staff were so helpful and the pool and the sea were

no free wifi. far from the sea. construction zone around the hotel.

room service could be improved

the pool is great and the gym has brand new

the pool is great and the gym has brand new

one thing that bother me was a class of a gym in parking a lot and was too early in the morning that we couldn t sleep other than that everything

lovely pool, super helpful staff. a range of treatments available.

i also managed to book a spa treatment that was amazing

hotel, it’s gardens and pool were wonderful and relaxing

pool was nice

amazing place. very chill beds are really comfortable pool really beautiful

during my stay, the main pool had no water, and the kids pool was also not operational

good pool

ery day your walking to reception multiple times because the card doesn t work), kids pool is in poor condition and never cleaned

grounds nice with lots of plants, pool area and fun-looking kids play fountain

poor wifi

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves