the pool party and the rooms view.

the bar at the hotel open daily

wifi was a lil iffy at first but eventually worked

wifi was not working, the breakfast could of had more of a choice, the coffee was cold

place is perfect for go out and the beach is there, the parking is close, the breakfast is delicious, the rooms

bonus: the hotel outdoor kitchen is equipped with everything you ll need

the pool and hot tub were great

the staff was great, and i really appreciated the cleanliness of the rooms, the pool and outside area

clean, good safe parking, good value

the room with pool was very nice!

breakfast was free daily

4 restaurants on site, pool bar, go karts, casino,tennis,pickle ball and golf course

pool and bar area-amazing

hotel gym was getting remodeled so they made this temporary gym in a conference room but none of the

staff at the bar on the resort were very rude to the people who weren't from puerto rico

the beach and pool

incredible property, rooms, pool and beach all fantastic

spa facilities and restaurants are the best i've seen

staff around the beach and pool were very friendly

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

wifi was excellent

the access to the beach was my favorite part and the food at the bar was delicious

great location, safe loved the restaurant there and that they had laundry there

the kids enjoyed the daily activities

its not for family with kids

wifi services did not work

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

i was not told the code to get in the door after 5pm or the wifi password

nicely situated in old san juan, interesting old building. nice wifi

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

bedroom had no window, and the wifi was not workin' properly

had to go to the coffee shop to get decent wifi

no wifi at all.the bathroom is not working properly.even the water temperature is awful.

wifi not available in rooms situated at the front of the building

no real complaints... wifi could have been a bit more powerful :)

the gym was very stuffy with no airflow

elevator went down to gym floor

this blatant dishonesty ruined our plans, upset my kids, and left us feeling completely disrespected

the food - room service and at the restaurant - is great too

excellent service, luxury at it finest and hotel employee at the bar restaurant was unbelievable

loved my kitchenette and small balcony

didn't like that i paid $2600 for a room with a kitchen with no stove or oven, a sink that was dirty glasses

bar played music pretty loud into the night

bar at the top of the hotel needs some work with their customer service

the rooftop bar was amazing for sunset

the benefits of that were that there was laundry, fridge, wifi, etc

careful using the laundry

the wifi connection it is not so good in the bedroom

water cooler for your use in backroom with laundry facilities and very dirty

near the laundry room noisy

rooftop bar and grill has excellent food and a good view

good location, upstairs bar was nice

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair

location with a cool rooftop bar that serves excellent mojitos

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

thank you for being pet fridnly

the pool is small

great pool

the breakfast bar was beautiful, and the servers were very good

wifi was extremely weak

kitchen appliances in apt were a bit run down

full kitchen was also a great aspect

conditioner in the kitchen/living room did not work

had leaking air conditioners that were dripping on the bed no blankets on twin beds for our kids

no consistent wifi, no internet, no tv. shower water was nonexistent.

wifi password on back of room key card

very bad wifi in our room.

wifi in room 4 h is weak and it takes a while for anything screen to show up

wifi was bad; we had to use our cellphone hotspot from time to time

wifi not good. elevators down for 2 days

we did not know there was a small pool on the roof until we left!

incredible staff and service, open bar was a nice plus, beautiful rooftop bar

personally like that it is all adults

price for the rooms was a little high considering that there was no elevator and no pool

we adored the bar and the aesthetic big time

decent breakfast with a reasonable choice of food

coffee shop around did not open for breakfast until 8 am

staff and great options for breakfast

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

breakfast options are limited, just muffins or croissants

rooftop bar was a little noisy

pool

the rooftop bar and restaurant overlooked old san juan, and from the top, you could see fort san christobal

gym and swimming pool available too

room service came around 8:30pm when they had already came in the morning. seemed strange.

plenty room full kitchen, beautiful white and marble tile everywhere

the rooms were gorgeous. had an entire sweet with kitchen, no stove. beautiful bathroom

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

customer service, very clean, comfortable bed and pillows, well equipped kitchen, 24 hrs jacuzzi, a/c

there was no onsite laundry or cafe kitchen to use since they were still being installed

pool closed.

the late hour for room service

pool area

it's far from the beach and the pool doesn't have much shaded areas.

pool bar hours

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

beautiful hotel with rooftop pool and restaurant. comfortable bed and big room.

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

love the rooftop pool, wow what a view, and great lighting at night

is centrally located with some parking spaces

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

having parking available made it very convenient

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

most importantly, if you need parking this is one of the few places that offer private parking

the kitchen is equipped with basic essentials

were wonderful at acclimating our luggage for early check in and check out

wifi was not working

the breakfast

the security also provided us with restaurant and bar recommendations

no housekeeping no breakfast no pool etc

next to that the room was offered with a kitchenette which was not equipment properly, as in there were no

this was really a bummer for myself, kids, husband and cousin

the gym is in great shape and there are plenty of places to eat and drink on site

they need a better game room for the kids. in the basement is not ideal.

very friendly , housekeeping and room service was on point i would recommend and stay

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

there as also a bar in the pool

the food was great the pool and lagoon view were great

the wifi is not working good

you can use condado plaza amenities & beach access but our hotel pool & bar was better

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and

the gym was in a meeting room with no direct showers/changing room

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

favorite part of the hotel was the swim up bar & the slide

of the activities around the pool area never happened for kids even after asking about them and being told they

my kids loved the water slide.

i was walking distance from many restaurants and stores, the gym, and a lot more

wifi was a bit slow

the wifi went out the thursday/friday of my stay as well as the fire alarm going off forcing the guests

room size and layout, breakfast, pool

we enjoyed also the gym and rooftop jacuzzi

up to janet the breakfast lady and dora from the front desk

the swimming pool was

place to stay with a pool and close to the beach prior to our cruise

chef said we couldn t eat there because we didn t have reservations the we could sit @ the bar with a 12

willing to accommodate the change in gym opening time

also even the wifi did not work in the room

poor breakfast

was hoping for a spa and gym

rooftop pool and hot tub

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

very expensive breakfast and drinks/snacks in the room

room service was not available and we were asked to have breakfast at the sister hotel

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

30 for 2 drinks on the roof top bar was a little pricy

they help us with the rooftop bar reservation and provide us the useful restaurant and bar information

breakfast was great, quite a spread

the olas breakfast was hit or miss

everything - views were great, gym was great, staff was friendly and great

location and the perks like water in room, gym

the bar is amazing, with the best moscow

breakfast everyday! staff and owner of property very friendly and helpful.

breakfast was good

kitchen staff was very helpful and friendly

kitchen staff joan/yoan was amazing! super attentive and kind!

well maintained, has a lovely flair and loads of little details which make it a prefect bed and breakfast

comfortable bed, easy access to pool or beach. friendly staff, gym was a nice option.

need separate pool area designed for kids

year s eve party for guests and locals, and people bring their entire families (including young kids)

great we had room service

casino was great the restaurant by the pool was amazing

pool was open 24hr,staff was amazing and very convenient to the beach,restaurants and beach

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back

nice bar downstairs, gym, coffee shop, helpful staff

they have lactose free and gluten free options and a coffee bar that was actually nice

pool is small and there were no stocked mini bars

also, the wifi signal is very weak and kept dropping

pool for toddlers

didn't agree with the fact that there wasn't any daily room service, but i understand the covid-19 stipulations

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

floor/below has a view of palm trees and the pool

the gym is well equipped for a hotel gym

the wifi did not extend to the room therefore the tv did not work either

wifi was terrible.

housekeeping even did my laundry for 10 dollars

was no wifi and the tv in the room could not stream anything as there was no wifi

also the wifi was terrible

loved the pool with the service bar at the rooftop

location is great. gym is a plus.

the pool was clean, has a decent size, is located on rooftop so view is great, and is open until 11pm

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool

breakfast was great . the experience was super good

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

know it wasn't the hotels fault that the governor closed all hotel pools done because of covid 19, but it really

was perfect;cleanliness of the rooms and hotel,politeness of staff, the restaurant/breakfast availability,pool

the pool area is very nice, they have ping pong for the kids

very safe and secure, continental breakfast, very clean

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

the lobby is beautiful and a hot breakfast was included

hot breakfast

the casinos and beaches are close to the proximity to walk

necessarily a dislike, i just wished they utilized their bar more

the pool was not heated, but it was wonderfully refreshing after a day of sightseeing

loved the pool although we didn t use it much due to how close we were to the beach

please don't stay here bed bugs me kids got bitten

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

the hotel bar is permanently closed

the walls need to be cleaned better wifi inside the

use of both was nice, pool@windchimes is small and only open to 6

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

great spa pool, right outside our room. comfy bed. good quality food, although quite pricey.

not really a swimming pool, just a small almost bathtub. but the beach is nearby

pool not a pool

no lift had to carry cases up 3 flights of stairs breakfest was very weak no wifi n bed room

the staff were awesomely helpful & friendly and the hotel is pet friendly

the little plunge pool was awesome for cooling off