we wanted to stay in the hacienda, but our rooms were outside the property in the golf club nearby

rooms look like a 1970s condo in florida- very tired, lousy sheets, sparse kitchen, limited hot

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far

there was a kitchen, for guests, with coffee and tea

attentive (did not even care to help us with our bags even though we came with three small kids and there was

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

the hotel has an indoor pool

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

there was no room

wifi worked without any issues

location, secure parking

nice staff and secure parking. good location close to the main square.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

breakfast available

parking is on natural soil and got muddy after the rain that day

they had good wifi connection and a variety of tv channels

very rude staff at the entrance of the hotel (supposedly their job was to help with luggage and parking and they

the little kids park and the open outdoor space.

it would suddenly spit water out, it was quite frightening for the kids

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the wifi was not stable

it has the best wifi of all the local hotels

off-street parking is included

parking

the wifi service was great

not enough parking on weekend

so much is included in the price: complimentary coffee, excellent breakfast, parking if needed, and (get this

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even

parking lot is natural soil and gets muddy in rainy days

secure parking nearby

and intimate, with a great location, free parking, great breakfast, a rooftop restaurant and super helpful and

cold swimming pool

- hot water for shower: be patient, sometimes takes 3 minutes - parking

the pool was cold and dirty

pool wasn't clean

- there is a pool, but the water water very cold

the parking garage is too far from the rooms

no refrigerator or microwave. swimming pool has green mildew growing on the bottom of the pool .

everything! location, staff, pool, amenities.

free parking on the other side of the block

bar area is quite nice, and the barman was very friendly

location parking

the staff is friendly and the hotel has its own parking space.

breakfast is acceptable, but i suggest you ask if you prefer to have breakfast, even if you pay the

maybe breakfast service earlier for early risers

but the second night the hotel was very crowded with much talking in the corridor and the second breakfast went

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

the wifi cost

wifi not included

the pool was not clean. the tiles joints were dirty.

excellent room service

great place with great rooftop pool and bar. very nice staff.

breakfast had a plentiful buffet of both mexican and traditional american options

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

great staff the breakfast was amazing

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

one morning with no warm water and occasional dips in wifi were the only quibbles

room; nice building, courtyard, and rooftop sitting area; very friendly staff; safe gated parking; good location

) the beds and wifi could not have been better

parking inside, lovely look of the hotel inside

comfortable beds and free wifi

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

cable service, wifi, it's clean

the wifi isn't the best

wifi also is very weak and nonexistent at times in the majority of the room

the wifi or hot water were not so good.

for example they say they have 24 hours room service and

the gym only has a treadmill and a very old bycicle

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

good location, pool on the roof well done design of the lobby area. rooms with lots of space.

the items in the mini bar seemed to be really old already

and no parking available

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very

terrible smell in the bathroom and wifi was very bad

mostly the wifi did not work in the bedroom

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

bar, spa were not open

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they do not have room service in the spot but ask ruby to give you choices

wifi only worked in bathroom but not bedroom

no tiene wifi, falta una lampara de noche con luz tenue.

they renewed the internet infrastructure, they still gave a paper that wrote the old wifi broadcast

wifi was terrible, no air scape, no windows in the room or bathroom

walls/windows are very thin so it gets noisy. wifi es very weak.

the wifi was so poor. the mattress cover wasn't very clean.

for free parking and not to charge for 1 hrs late check out

the wifi was mediocre and i could not use it on my ipad

the check out the receptionist accused us of eating beer and cookies from the mini bar we didn't even know

wifi in rooms, and very thin walls, you can here everything

room service

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

many hotels in centro historico it does not have a parking lot at the property

though valet was great, i like parking my own car; it would have been difficult since there is no parking on

we asked to connect to the wifi to show her our email and she refused

no elevator, no parking on site, no a/c.

wifi was very strong,

weak wifi kept fading in and out

free parking for us, but in a different location

spa tub in the junior suite was great, but power of jets rather low

the valet parking was super easy and secure

breakfast was included in the price of the room, and we loved the dining room, and returned for a

the restaurant was terrific with a wonderful breakfast included in the price of the room

there is a really good breakfast service and they have a good entertainer at the terrace bar on fridays

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

not enough parking if you are

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

excellent wifi signal and the room also had a television with netflix

the location is fantastic. the rooms are large, beds are good, wifi fast.

wifi worked excellently the 4 night we were there

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

the staff was very friendly and helpful and we loved that it was pet

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

on the menu was omelet and egg benedict, and room service was outstanding

clean comfortable beds good breakfast

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

not so friendly at the breakfast, breakfast also very small, the included one

wifi was not working for my phone, and we tried everything

breakfast was good

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

the wifi did not work

the wifi was spotty and frustrating to use.

location and free parking

the fact that they had parking was a definite

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us