can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

the wifi is spotty at times

the wifi is patchy.

good location (walking distance from the noisy centre), quite and clean. free and safe parking

the wifi didn't work for most of my second night there

it s a breakfast & lunch place

the spa services were fantastic

it also has a spa and a restaurant with are very good

our stay included breakfast at their gourmet restaurant

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit

we didn't like the room service because the meal did not match the description of the menu.

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn

good wifi

happy they have parking and the attendant is the best

the rooftop bar has an incredible view

wish the bar would have been open

beautiful terrace and lovely place. costumer service was also great. specially parking services.

room, very clean, nice bathroom and exceptionally good wifi (every room with own station)

secure parking near hotel, worked very well

wifi didn't reach the room at all, although it was good downstairs- they need another network or

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

location and wifi. 24hs reception.

very good location, good wifi. the room was clean and comfortable

wifi in room 4 could be better.

th facilities are beautiful, and the room service food is excellent

the staff were super helpful and allowed for an early check in as our room was ready

wifi signal was very frustrating for us

the location is ideal for staying in the old city, and the bar serves good coffee

wifi in my room was terrible

there is a rooftop bar where you can sit and enjoy the view

restaurant food and bar service not good

great wifi

wifi was strong & wardrobe, writing table, extra bed for keeping my bags etc were just too good

gym was pretty nice. room was clean and comfortable.

no warm water at all wifi wasn't working

wifi worked well

location is amazing, and good wifi

no usable wifi in the room

wifi isn't that good and affect my clases

good location. there is a kitchen although dirty and not well furnished.

we used the communal kitchen upstairs but were told that it was not part of the hotel which was very confusing

kitchen could ve been cleaner

filtered water provided, kitchen facilities and location good

wifi was a bit slow upstairs, but perfect downstairs.

affordable, good free parking and good location

those looking to work remotely the wifi gets spotty in the evening (presumably from heavier demand) and as with

parking in an enclosed multi-story lot half a block from the hotel had fantastic valet service

yet, there i could hear their laundry, but the staff offered me a room at the third floor for more distance

the wifi could be a lot better.

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

close to the zocalo and safe to walk around with kids

wifi was not

big plus was the free parking lot

bit hard was to understand where is parking

the wifi was spotty and frustrating to use.

location and free parking

parking

the evenings, the noise from the bar was a bit strong

few missing details like no soap bar for hand washing

the sky bar has a fabulous view

the room smelt very damp and did not have a balcony or mini bar as per my booking

the lobby dining and bar are beautiful and inviting

good hot water and wifi

secure parking a couple of blocks away

parking was two blocks around the corner

even though the parking is some blocks away from the hotel, they have very good service

the wifi was not the best

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

almost as bad as the wifi offered in africa

the valet parking was very efficient

no fridge/ mini bar in room

lobby available to hang out, no valley either, parking is a block and one half away on your own

at this time of year found the communal areas a bit chilly, including bar and reception.

was advertised the hotel had a sauna, swimming pool and jacuzzi

walking distance to main places parking decor

having access to the rooftop jacuzzi was great and an indoor swimming pool with incredible ambience

the pool area is too dark. is not welcoming enough. however, still fantastic.

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

wifi could of been better, a bit slow

was not functional wifi in the room

the location is fantastic. the rooms are large, beds are good, wifi fast.

wifi worked excellently the 4 night we were there

the breakfast was

breakfast was very good and there were multiple options to choose from

the wifi was good in the lobby, not real great in the room that we were in.

breakfast was small.

they also directed me to a laundry 2 blocks away

bar is closed on tuesdays

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after

and, of course, the roof terrace bar provided unparalleled views of the city

nicely restored building with excellent staff, great location and lovely rooftop terrace for breakfast

service at the front desk, and at breakfast is attentive

breakfast

love the roof top bar and restaurant great

we loved it because it's pet friendly so we could bring our dog with us

they told us breakfast was not included.

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

they could be better in communicating some extra charges like the parking cost after the first

the breakfast was very simple compared to the

the staff were incredibly helpful and the breakfast was delicious

really good property overall. we loved the swimming pool in particular.

parking is inside the facility and you can only access to it with the room key so it's pretty safe

let us do an early check in with no trouble at all, room was clean, comfy, everything felt new

the parking is in front (or very near) to the rooms

parking available good bed and very clean

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

for another 20 mins as they said they were going to have to charge us for an additional day of parking

no room service, no spa, no gym, no tea bags

didn't find the bed the most comfortable and we would have liked wifi, but the price was a total bargain so

the wifi was strong and available even on the roof terrace

wifi was excellent

the staff is nice and attentive, the room was clean, good wifi signal, hot water, great

the wifi was fantastic and the shower was super hot

pet friendly hotel in the heart of the city

wifi connection was not good

centre clean modern newly refurbished rooms rooms cleaned each day comfort bed helpful staff good wifi

very cute and clean, staff were amazing. wifi was good.

receptionists was really bad because they did not know a lot about the extra services like the laundry and in

not so friendly at the breakfast, breakfast also very small, the included one

breakfast was good

wifi was not working for my phone, and we tried everything

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

clean comfortable beds good breakfast

location is very useful, few blocks from downtown and parking around the corner

was a beautiful bed and breakfast from the 17th century, everything is beautifully kept and the interior was

parking is a bit offsite, though it is secure

wifi was excellent, breakfast was too

also have a secured free parking

weak wifi, lift instructions very confusing.

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

no information in room or mini bar and no apparent room service

the roof bar was a nice place to send time at night with great views over the city

the terraza bar has been a fun place to hang out

roof tops all patio & gym

very clean, nice ambiente, kind staff, super wifi, great location (cathedral, restaurants)

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

comfortable bed, great wifi, and the shower was huge

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

weak wifi kept fading in and out

free parking for us, but in a different location

wifi didn't work in the room

the kids loved the pool and the overall feel of the hotel.

on site parking

the kids loved the pool and the overall feel of the hotel.

parking also available

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

we asked to connect to the wifi to show her our email and she refused

wifi was very strong,

at the time of checking, zoila denied access to our free parking amenity that was included in the hotel when

we also consider the free parking option as one of main reasons for our stay but it was not awarded when we

location/price were great valet parking

had trouble connecting with the wifi sometimes, but the hotel staff was helpful in getting us online

pet friendly

the wifi barely reached our room.

wifi worked most of the time, but would frequently drop you and you had to rejoin

their claims to be pet friendly. this hotel is not safe for cats. we almost lost her!

parking was secure, free and convenient

location, staff, beautiful building, parking.

they ve charged us 800 pesos for laundry service which is kinda insane for a normal amount of laundry

wifi

the gym is very nice and well equipped

great bar service with specialty cocktails and fabulous red wine

breakfast selection was appealing and delicious

a few times for early breakfast, no staff could be found and had to wait 15 min

good breakfast options

rooftop pool area overlooking a beautiful street area was

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

disappointed that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch

terrace (on the roof) there is a beautiful (i want to use this word a lot here) heated swimming pool with

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools

the parking space is not at the hotel

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

were given an upgrade as the tv and wifi weren t working in the room we booked

bar, spa were not open

they do not have room service in the spot but ask ruby to give you choices

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they allowed me a 1 hour early check

wifi was terrible, no air scape, no windows in the room or bathroom

there is to much noice, there is not elevator, the wifi signal is to pour.

wifi was very spotty in our room, most of the time we could not connect

they renewed the internet infrastructure, they still gave a paper that wrote the old wifi broadcast

walls/windows are very thin so it gets noisy. wifi es very weak.

i had a massage in the spa that was wonderful

wifi breaks down from time to time, but the most annoying thing is that one has to retype name,

waiters and bar staff were very pleasant and helpful

i recommend visiting the spa and its restaurant

the dinning was tasty with plenty of options for us adults and our two year old

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

a hand soap bar was taken every day and replaced (not always) with a new one

for free parking and not to charge for 1 hrs late check out

the gym is okay

best choice if you are a light sleeper (5 de mayo is a very busy street 24/7) if you need steady wifi or you

the wifi was mediocre and i could not use it on my ipad

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

breakfast at the restaurant was very good

the wifi was patchy at times

you prioritise gym, this is not your place

the wifi connection was not the greatest

the wifi worked well

wifi connection totally ineffective

perfect location great staff good wifi unique design specious, clean room night guard comfy bed, quiet

fresh coffee in the morning, and a speedy laundry service

room; nice building, courtyard, and rooftop sitting area; very friendly staff; safe gated parking; good location

one morning with no warm water and occasional dips in wifi were the only quibbles

short walking distance from the city centre, free parking and nice staff

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

gym equipment needs a bit of servicing. the pulleys do not run smoothly.

staff, nicely designed room, comfy bed, warm shower, good location, good wifi

design, the carefulness, the products in the room, the jacuzzi and the pool in the rooftop, the breakfast, and

breakfast was marvelous

noicy blinds old and broken aircon didn t work properly had to use a key in the mini bar fridge every time

the parking is free

parking

2) there was no room service

enter and exit to the parking is a ramp it makes it a little dangerous to come in and out because there s nothing

the breakfast included was delicious! the valet parking staff were very kind.

everything. the staff, the rooms, and the incredible breakfast.

the restaurant was terrific with a wonderful breakfast included in the price of the room

free valet parking for our rental car

was excellent, breakfast which was made to order was outstanding

the property itself is beyond words: amazing pool with a one of a kind view, beautiful decor and details that

love the pool on the rooftop and the view to oversee the town

the rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were

great staff the breakfast was amazing

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.