booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

there was a kitchen, for guests, with coffee and tea

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

attentive (did not even care to help us with our bags even though we came with three small kids and there was

the hotel has an indoor pool

there was no room

wifi worked without any issues

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

location, secure parking

nice staff and secure parking. good location close to the main square.

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn t

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far

bar and activities are a great plus

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

parking is on natural soil and got muddy after the rain that day

was well located just outside (but within easy walking distance) to the city center, had safe parking just

it has the best wifi of all the local hotels

off-street parking is included

channel and we couldn't plug our laptop into the box with an hdmi so we streamed shows through wifi

very good wifi too

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even

the restaurant and bar both serve great food

parking included at an

the bar on the rooftop produced some noise

room, free breakfast, hot water, free wifi, friendly and kind staff (even when it was difficult to communicate

not enough parking on weekend

breakfast is served late (9:00 am), and dinner stops early (7:00 pm).

but the second night the hotel was very crowded with much talking in the corridor and the second breakfast went

the breakfast is buffet style

excelente location and breakfast

the staff is friendly and the hotel has its own parking space.

hacienda-style hotel with a stunning covered pool

no refrigerator or microwave. swimming pool has green mildew growing on the bottom of the pool .

t the buffet) was average

also, there's an unheated pool in the middle courtyard and we happened to have a room that opened up to it

the room was super clean! the breakfast was awesome

spa is bad

breakfast available

the little kids park and the open outdoor space.

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

/ no wifi in rooms

the swimming pool is also grim, and doesn t look at all appealing in person

the little kids park and the open outdoor space.

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the pool was cold and dirty

- there is a pool, but the water water very cold

pool wasn't clean

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

- hot water for shower: be patient, sometimes takes 3 minutes - parking

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

the wifi cost

wifi not included

the pool was not clean. the tiles joints were dirty.

excellent room service

great place with great rooftop pool and bar. very nice staff.

breakfast had a plentiful buffet of both mexican and traditional american options

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

great staff the breakfast was amazing

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

one morning with no warm water and occasional dips in wifi were the only quibbles

room; nice building, courtyard, and rooftop sitting area; very friendly staff; safe gated parking; good location

) the beds and wifi could not have been better

parking inside, lovely look of the hotel inside

comfortable beds and free wifi

colder temps there, pool closed most of the time

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

cable service, wifi, it's clean

the wifi isn't the best

wifi also is very weak and nonexistent at times in the majority of the room

the wifi or hot water were not so good.

for example they say they have 24 hours room service and

the gym only has a treadmill and a very old bycicle

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

good location, pool on the roof well done design of the lobby area. rooms with lots of space.

the items in the mini bar seemed to be really old already

and no parking available

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very

terrible smell in the bathroom and wifi was very bad

mostly the wifi did not work in the bedroom

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

bar, spa were not open

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they do not have room service in the spot but ask ruby to give you choices

wifi only worked in bathroom but not bedroom

no tiene wifi, falta una lampara de noche con luz tenue.

they renewed the internet infrastructure, they still gave a paper that wrote the old wifi broadcast

wifi was terrible, no air scape, no windows in the room or bathroom

walls/windows are very thin so it gets noisy. wifi es very weak.

the wifi was so poor. the mattress cover wasn't very clean.

for free parking and not to charge for 1 hrs late check out

the wifi was mediocre and i could not use it on my ipad

the check out the receptionist accused us of eating beer and cookies from the mini bar we didn't even know

wifi in rooms, and very thin walls, you can here everything

room service

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

is a wonderful hotel,the breakfast was out of this world

the breakfast included was delicious! the valet parking staff were very kind.

everything. the staff, the rooms, and the incredible breakfast.

our steaks with room service the first night were not hot and pricey for no vegetables or a side

wifi didn't work, the bed sheet and towels had some stains

at the time of checking, zoila denied access to our free parking amenity that was included in the hotel when

beautiful building very near zocalo and cathedral. good design of the rooms. good wifi

no elevator, no parking on site, no a/c.

staff helped me get express laundry service

weak wifi kept fading in and out

free parking for us, but in a different location

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

not enough parking if you are

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

on the menu was omelet and egg benedict, and room service was outstanding

very clean, nice ambiente, kind staff, super wifi, great location (cathedral, restaurants)

comfortable bed, great wifi, and the shower was huge

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

wifi was not working for my phone, and we tried everything

wifi could of been better, a bit slow

was not functional wifi in the room

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

wifi only works in common areas

excellent wifi signal and the room also had a television with netflix