booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

there was a kitchen, for guests, with coffee and tea

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

attentive (did not even care to help us with our bags even though we came with three small kids and there was

the hotel has an indoor pool

there was no room

wifi worked without any issues

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

location, secure parking

nice staff and secure parking. good location close to the main square.

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn t

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far

bar and activities are a great plus

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

parking is on natural soil and got muddy after the rain that day

was well located just outside (but within easy walking distance) to the city center, had safe parking just

it has the best wifi of all the local hotels

off-street parking is included

channel and we couldn't plug our laptop into the box with an hdmi so we streamed shows through wifi

very good wifi too

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even

the restaurant and bar both serve great food

parking included at an

the bar on the rooftop produced some noise

room, free breakfast, hot water, free wifi, friendly and kind staff (even when it was difficult to communicate

not enough parking on weekend

breakfast is served late (9:00 am), and dinner stops early (7:00 pm).

but the second night the hotel was very crowded with much talking in the corridor and the second breakfast went

the breakfast is buffet style

excelente location and breakfast

the staff is friendly and the hotel has its own parking space.

hacienda-style hotel with a stunning covered pool

no refrigerator or microwave. swimming pool has green mildew growing on the bottom of the pool .

t the buffet) was average

also, there's an unheated pool in the middle courtyard and we happened to have a room that opened up to it

the room was super clean! the breakfast was awesome

spa is bad

breakfast available

the little kids park and the open outdoor space.

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

/ no wifi in rooms

the swimming pool is also grim, and doesn t look at all appealing in person

the little kids park and the open outdoor space.

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the pool was cold and dirty

- there is a pool, but the water water very cold

pool wasn't clean

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

- hot water for shower: be patient, sometimes takes 3 minutes - parking

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

the wifi cost

wifi not included

the pool was not clean. the tiles joints were dirty.

excellent room service

great place with great rooftop pool and bar. very nice staff.

breakfast had a plentiful buffet of both mexican and traditional american options

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

great staff the breakfast was amazing

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

one morning with no warm water and occasional dips in wifi were the only quibbles

room; nice building, courtyard, and rooftop sitting area; very friendly staff; safe gated parking; good location

) the beds and wifi could not have been better

parking inside, lovely look of the hotel inside

comfortable beds and free wifi

colder temps there, pool closed most of the time

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

cable service, wifi, it's clean

the wifi isn't the best

wifi also is very weak and nonexistent at times in the majority of the room

the wifi or hot water were not so good.

for example they say they have 24 hours room service and

the gym only has a treadmill and a very old bycicle

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

good location, pool on the roof well done design of the lobby area. rooms with lots of space.

the items in the mini bar seemed to be really old already

no cleaning or room service was provided

no wifi

wifi is not great in the whole room so you kind of have to stay close to the door to get signal.

is no wifi, no window, no a thick blanket

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

it was close to everything, great staff and a bonus to have breakfast and free parking.

the parking and the romm is small

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very

bar, spa were not open

no in-house laundry

they do not have room service in the spot but ask ruby to give you choices

wifi barely worked in our room

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

the bed was quite small for two people (which we have seen more often in mexico) and the wifi wasn t great

wifi was not very strong in our room (perhaps depends on room location)

there is to much noice, there is not elevator, the wifi signal is to pour.

walls/windows are very thin so it gets noisy. wifi es very weak.

the wifi was so poor. the mattress cover wasn't very clean.

great location. the puebla zocolo was only a few blocks away. wifi worked great.

the check out the receptionist accused us of eating beer and cookies from the mini bar we didn't even know

the wifi

room service

a hand soap bar was taken every day and replaced (not always) with a new one

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

everything. the staff, the rooms, and the incredible breakfast.

breakfast was very good and offered a nice selection of mexican food

we had an excellent breakfast the next morning

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

at the time of checking, zoila denied access to our free parking amenity that was included in the hotel when

loved the proximity to centro. loved that it had free parking. price was good for location.

we didn t have to look for parking, it was valeted

we asked to connect to the wifi to show her our email and she refused

sraff bed bathroom wifi cleanliness location

weak wifi kept fading in and out

free parking for us, but in a different location

pool not clean as it could be

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can

the pool was great

the room's immediate floor access to the pool and dining area

the kids loved the pool and the overall feel of the hotel.

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

wifi is great too

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

not so friendly at the breakfast, breakfast also very small, the included one

breakfast was good

wifi was not working for my phone, and we tried everything

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

clean comfortable beds good breakfast

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

was not functional wifi in the room

excellent wifi signal and the room also had a television with netflix

wifi worked excellently the 4 night we were there

wifi could of been better, a bit slow