wifi wasn't working as well

the bed was good nice size and the gym th

the breakfast choice was great but a special mention must go to all the staff who were unfailingly

gym was perfect for me and breakfast excellent

more equipment in the gym would be a plus, i

the bar and restaurant area without peer and must be seen to be believed

free wifi was a put off as it didn't work

location staff bar cleanliness

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

the staff were so accommodating with an early check in after a very long flight

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

no room service even covid almost end and they could do that in a safe manner

the wifi did not work

one signal really poor so needed wifi)

night bar also comes handy for saturday night

reception staff gave a very early check in

wifi is a little intermittent, needs a booster in the reception area otherwise you cannot receive

room was very comfortable and clear instruction of what to do with mini bar and room service

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

late check out ihg rewards nice walk into

we had a room service meal which was delicious

room service but charged for bringing food to the room there was only indian food and everything i

really comfortable, last minute late check out too which was really helpful. good location

m) we must ve had 4 different staff knock on the door to clean

plus good service from bar and restaurant staff

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying bags to our room

wifi in my room poor but reliably good in the library

went for wedding anniversary with kids

was wonderful inside the hotel and on the outside area where bar is

parking was available

free parking and great staff

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

free wifi was good

very good location, free parking and close to local shopping

i specially picked this hotel by filtering for swimming

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

wasn t made aware that it would cost 25 to use the swimming pool at the time of booking

pay for wifi expensive rates that don t include breakfast

no common place to sit down to eat my breakfast, what i made for myself

breakfast included, but fridge shared with other persons and it was not clear what can be taken

the complimentary breakfast was very limited, with only two cereals available, and one was empty for most of my stay

really no breakfast, very poor.hot in the room

breakfast is very basic, so i wouldn't really count it as a proper breakfast, though it's still

bed, pillow, bathroom, water pressure, cleanliness, tv, wifi, space, furnitures, kitchen, staff.

not great for young kids

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy all weekend topped off with a couple nearly killing each other at

r kids), kew gardens or just want to be close to the heathrow airport, this place is good

a very modern facility. gym. free laundry facility.

the kitchen) at 1am

liked the my room,so private,clean kitchen, and additional study room with ready books to read incase you like reading

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps) (-)did not get the email about self-checkin as we had been flying for 24 hours and could not access wifi at heathrow - came direct from the airport (+) wifi is excellent, as is the little office space if you need to work from your room (+)the room had all the necessary amenities within, including access to wifi (+)the wifi speed was excellent. (-)the wifi was not working and i didnt get any answer on my mails, had to call booking.com agency (+)the use of the wifi, kitchen, tv, own fridge (+)location was good for us. heating works. wifi works properly. (+)it was warm and very close to transport stations and shops. hot water 24/7 and string wifi (+)wifi, washing machine, fridge in room (-)did not work, no remote, so we used my laptop via wifi to watch a little bit of tv after a days outing did messaged the lady called pedro and asked

well equipped kitchen and also extra fridge in room. wifi speed also quite good

spacious ensuite room and good communal kitchen