pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

decent breakfast with a reasonable choice of food

staff, hotel & room cleanliness, breakfast exceeded my expectations

the breakfast buffet was awesome

convenience parking and location. walkable and centric. rebuild historic was impressive.

staff and great options for breakfast

it also has a gym and spa with a terrace

very clean, convenient, lots of amenities, breakfast provided, bar and restaurant, outdoor patio

restaurant bar staff was slow

had we been arriving in the afternoon, i could've booked a resort room, with a pool or beach access, for the

buffet breakfast was excellent, better than most american continental breakfast

very clean and it has a casino

the gym needs to be updated a bit.

it is beach front and the pools and spa are nice and clean

free drink coupon upon check in. 24hr pool with large hot tubs. amazing views. great gym.

the hotel room service was great

pool

there is street-side parking, but the road is quite tight and forces you to turn around in someone else's

the gazeebo with pool. also the sound barriers to keep privacy and reduce noise.

ease of parking in front

in shower, large beautiful kitchen with no kettles, silverware or dishes, advertised that it had pool and jacuzzi

location to the airport, also food at the pool.

did not the pool or eat the breakfast

size rooms, close to many restaurants, excellent wifi (this is a must when you are traveling with kids), good

the gym was clean and the breakfast delicious, great options for the buffet breakfast and safety was

friendly staff, good bar and food.

been nice if hot tub was heated) short walk to beach shuttle to vivo beach club breakfast coffee bar in

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

very nice, bryant at the restaurant a great server, friendly front desk staff, appreciated the early check

the pool area was also very relaxing and always enough beds

the gym could use a little upgrade. the laundry room was not available at the time of my stay.

frances, michelle,marisela, mara n bar n restaurant, eric, yomira all excellent n awesome people

able to enjoy the room due to noise of drilling, neither the pool due to construction workers, spa is out of

the bar & casino are stunning

stay - gym was great

good free wifi

location, clean, great friendly and helpful staff and good location, pool was big and very nice, nice beach area

the only thing i didn't like was if you are staying it should include breakfast

dinner at the hotel and room service was fair, not fabulous.

it was my birthday and they brought me cake to my room from room service

didn t like that you couldn t get anyone on the phone front desk, maid service or room service

didn t like the breakfast

pool was cool on roof but too small to really be useable

could not get wifi on the roof top

didn't like that there wasn't any complimentary breakfast

was hoping the gym was a better set up

wifi was good

parking

clean, good area, air conditioning, balcony, tv, free parking, breakfast!

pet friendly free parking great staff comfortable soft bed with lots of pillows

we didn t use wifi in our room, it works just within lobby. no body soap was there

there's a laundry room in the basement which is handy to dry your soaking beach clothes

as described, great location 1 minute walk from the beach, hotel front desk and bar personnel were all super

loved everything, very clean, trendy, they had the pool the bar the beach is two minute walk

immediately it ended up being a false alarm but that was scary to myself and definitely my kids

fantastic! staff was great! pool was amazing! beach across the street

service at the pool was even worst, i would have to chase the waiter to try and get our order in

you ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

customer services , pool attendances were extraordinary

pool, beach, size and cleanness of the room

the spa is also very good

also, the wifi is extremely good at locations within the resort

pool was suppose to be for adults and their was kids in the pool, no entertainment, the beachfront was a beach

no room service no cleaning service at all

the pool was too cold and the jacuzzi was too hot.

we didn't know the password and username of the wifi

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay

we lucked out on parking

my car was stolen at the parking of the hotel

the cleanliness of the rooms and accessible features like the pool and coffee.

everyone in pr (including myself at the time) drives enormous suvs now and the parking out front gets a little

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

atmosphere, a little bit like a hostel but only the good things (communal sunscreen, a kitchen you could use)

having a kitchen with snacks was a plus if you were hungry

they dont bother but if you have pet allergies this may not be for you

power outages, weak wifi

kitchenette very useful

no wifi in the rooms.

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

gave me one with no kitchen

wifi was a little spotty

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

didn t like that the property didn t have a pool only 2 jacuzzis

has a gym and nice hot tub lounge area on the roof

have a pool, they have two jacuzzies, which is great, but a pool would be impossible due to the type of

pool not a pool

no wifi in rooms

the staff were awesomely helpful & friendly and the hotel is pet friendly

the little plunge pool was awesome for cooling off

close the beach the hotel provides chairs and towels for the beach: very well appreciated pet friendly, with

good location in san juan. quaint. friendly staff. nice bar and pool.

in the kitchenette area, there were knives and spoons, but no forks, lol

there s a sweet, furry, pet cat that meanders around the hotel, too

had a difficult time with the wifi and tv during our stay

kids loved swimming in it

breakfast was great . the experience was super good

breakfast was good too

friends used the laundry room and the dryer took a long time to dry, had to run them twice

i pool was clean and so was the gym

it is centric to everything. 24 hours pool and gym.

the pool was a bit warm beautiful accommodations at a great

room service should have been a daily activity

no room service, and not quite due to the balconies are so close.

great spa pool, right outside our room. comfy bed. good quality food, although quite pricey.

wifi, and i stayed on the first floor close to the restaurant entrance, and it was horrible because

the casinos and beaches are close to the proximity to walk

no breakfast

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

hot breakfast

my kids loved the garden out back

front desk clerk and our uber driver that we were in a good area but we chose to just hang by the pool once it

small pool that wasn t warm enough.

but, the staff was friendly, breakfast was great, and they held our luggage while we went to church

wifi was sometimes down and not a secure connection

very nice place and the staff are amazing! breakfast is good ud83dudc4dud83dudc4d

were wonderful at acclimating our luggage for early check in and check out

stuff: the roof top breakfast bar is pretty terrible but there are tons of options within walking

the beds in our kids room felt the same

my kids really enjoyed the rooftop pool as well

when everything closed by nine on the weekdays we could always count on the rooftop pool vibes

great location. i enjoyed the roof top pool and bar services. breakfast was great.

canario also offered to help with laundry

also the communal kitchen was open for travelers to use

was no wifi and the tv in the room could not stream anything as there was no wifi

also the wifi was terrible

housekeeping even did my laundry for 10 dollars

is centrally located with some parking spaces

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

also, the wifi signal is very weak and kept dropping

most importantly, if you need parking this is one of the few places that offer private parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it was clean and new. the linens were great. close, free parking was greatly appreciated!

outside and another day was told to move my car when i was parked in the correct casa ciana parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

they should offer room

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing

full room service not delivered in a paper bag.

the pool was a lot of fun and hot tub was small but the perfect temperature

no room service or microwave

the pool and room and close to the beach and shopping and dinning

the courtyard is comfy with the pool and large hot tub and kept clean

pool and hot tub were awesome

staff was very courteous and helpful loved having laundry facilities

nice bar downstairs, gym, coffee shop, helpful staff

location, big rooms, soft beds, good wifi and a/c, very nice bellboys, front desk, concierge, and staff all over

location/beach front/courteous staff/24 hour gym

i really loved the adults only pool

location, food, staff, casino, night club, lounge area

good location, beach and nature pool access, gym

spacious room with great balcony view. amazing pools. lots of activities for kids

not enough golf carts that take people to rooms and back.

particularly when you are traveling with kids

no pet designated area for service animals

i wish they could have a better spa facility

small pool

breakfast is the same

comfortable place. good breakfast.

the bar add automatically the tip so you have no

their laundry machines were broken and they didn t allow anyone into their game room or gym

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

breakfast - inconsistent quality of offering

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

continental breakfast was slightly basic but could be substituted for warm breakfasts which were excellent -

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

we only ate breakfast once but it was delicious

place was amazing overall highly recommend for an adults only experience

the pool/ rooftop area was so picturesque and pretty

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

the room, views, pool, staff and food were fantastic!

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

room service also visited your room three times a day to drop off bottles of water

clean as a whistle, extremely courteous staff, well-trained, room service was great

breakfast was great, quite a spread

ordered a continental breakfast through room service that is supposed to come w/ juice & basket of pastries

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

only thing i can say that was bad was the living room and kitchen had a lot of wasted space

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore

best bed, great breakfast. many food options close by.

the hot tub room service(pricey but the food was good) infinity pool casino all the resturants in the

wifi log on was a nuisance

it has no room service

room service was not functioning and it was a big problem to get breakfast since i was there for a

wifi included in the resort fee

for almost $400 a night there was no breakfast or even free wifi

pool area was awesome as we used it while waiting for our room to be ready

pool and hot tub closed to early

i love the pool area and bar

pool options + being close to the beach

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus

it says you can have 2 adults and 2 guests and also kids are free

biggest advantages it does have laundry room

wifi didn t work

clean beach, clean pools, beautiful grounds, friendly staff.

the wifi was very spotty

gym was a bit small ( compare to other services) and without windows

a good hotel if you rent a car to move around it is very clean and quiet i did not like the gym as i travel solo

the casino is small but fun

near everything, staff are very friendly and give a good orientation about parking procedures, breakfast very

huge room with balcony and kitchen

breakfast consists of cereal, toast, oj

not a full kitchen.

that it didn t have a pool

the spa is located off the main property, and so is the fitness center - a couple of minutes of walk

views, the pool & amenities & the yoga & water aerobics instructor was the absolute best

pleasant, helpful and attentive staff, great location, nice gym, good restaurants on site

everything the restaurants the pool was great

wish it was a real beach not a man made one, room service was out of a lot of their options

the fact it's for adults only was a wonderful thing

the kitchen was poorly stocked

also, the kitchenette did not have any cups for the coffee

they can improve the parking space, and illumination. everything else was good.

what i like of independent (non-chain hotels) friendly staff, clean and nice looking rooms, safe parking (at no

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults