only real complaint was that restaurant and bar was closed for refurb and this was not disclosed on the agoda website when i booked, but i

it has a bathtub and offers room service.

second the room service just took forever after ordered and paid

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service, amongst a larger list of expectations

restrictions due to covid so perfectly understandable that bar and restaurant closed during our stay which was a shame

hotel itself is beautiful, the grounds are amazing; the location is fantastic and the pool/spa/ gym were great too

breakfast, beautiful views from the balcony and the hotel in general

drinks and bar food also very expensive

the spa was excellent and staff were

too many noisy kids & no quiet area in the lounges

the food in the restaurant in the evening was slightly over priced but the breakfast was amazing

mainly, reception could have been a bit slicker but staff in bar and restaurant and housekeeping all excellent

had a laundry delivery which was sat in a fire exit for at least 2 days

everyone we came in contact with - room service, housekeeping, reception, bar and restaurant

th in tbe hotel and the jetty) offered

the kitchen is not equipped as expected to cook

if you're planning to stay for more than one night, there's a kitchen area with equipment and bowls, plates, etc

we took our dog and there was lots of space still, well equipped kitchen

the bathroom and kitchen were really well equipped

great kitchen facilities

we could also use the pool if we wanted to and everything exceeded my expectations

were always willing to go the extra mile to make the stay special, especially the catering and bar staff

room service - tapas only on offer, absolutely nothing else

ly 50p which sort of makes it worse)

the in room electronic menu was not working and remembering i had said i would be dining via room service she printed off a menu and walked it back to my room and took my order personally

breakfast was excellent and the staff were very friendly and efficient

staff helpful and friendly breakfast outstanding and location perfect

the bar has a limited choice, but operates on an honesty box, which reflects the trust that management

the breakfast was well cooked and the

oh and the honesty bar is a lovely touch

the spa area is being refurbished, it s still useable, we will be back to see it finished

fantastic stay with lovely helpful staff and superb breakfast

pool, its clean, cold on a roasting hot day, loads of lovely gardens to enjoy, a zip line for the kids, setting and location in the heart of the new forest great for dog walks and a stream for the

the food in the restaurant was amazing & the spa facilities were great

staff great very helpful hotel very good. lovely setting good car parking for guests. ,

great little pool for kids and changing

room was excellent, we use the spa with my daughter it was perfect for us and the food was great we had diner and breakfast

also, one day during my stay no room service was done

thing, in just my room i haven't had wardrobe, plus, room service is not regular

ey just forgot

lovely large room kids enjoyed swimming pool staff friendly breakfast good

clean and well maintained swimming pool

no free water room service charge not a good view from my room side

no wifi in rooms unless paying extra but we would expect at 230

was great, staff were friendly, outdoor pool was warm enough for kids to swim in

really, perhaps a sharp knife & cutting board would be a good addition to the kitchen utensils

beautiful friendly pub! little kitchenette, high ceiling and comfy bed in room

breakfast was fantastic

well equipped with kitchen utensils

2/ entry / exit to the pub from the garden means having to go via a narrow section of the bar where locals congregate for a drink

good breakfast great gym, pool great bath in room

lovely design, pool a great size and warm good food.

still new, excellent breakfast, gym also ok.

very quirky decor, great pool. loved the sky bar.

still new, excellent breakfast, gym also ok.