no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

breakfast was ok. decorations are very good.

parking is free and right across in a locked lot. super pleasant customer service.

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

full spa service

the facilities are incredible, restaurant is good and the spa is great.

springs thermal pool was awesome! the suite is huge, from the restaurant food and staff great.

just hanging out by the pool and getting a massage

didn t stay for breakfast this time as early flight , but highly recommended

although breakfast is great avoid the coffee it is awful

room service was a little pricey

i did not find there is swimming pool and not sure if have one

from room service wasn t the best and a bit pricey, but it was nice to have the option available

need more options for the breakfast buffet

it was an inexpensive hotel in celaya with free parking!

also, the gym s treadmill was excellent

the pool was nice

gym is a trash

pool, great gym, a real asset for a busy travel schedule

room is spacious, bed is comfortable, breakfast is great, pool warm, definitely would stay again

cleaner, warmer pool and jacuzzi.

pool, parking and breakfast buffet

the pool was not clean and clear(cloudy water)

great wifi signa and cable channels

pool, parking and breakfast buffet

pool was not enabled at the time of my visit, it looked kind of needing maintenance but it didn't

rooms are big and have air- conditioning the hotel has parking zone

underground parking lot

in the pool was cold no wifi broken fridge broken bath top tv didn t work when we got there room service took

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure

clean and spacious room. good buffet breakfast. free parking.

pool was very small

place to stay, wish to had more time to enjoy the swimming pool or restaurant

the pool heater was not available, and most of the time the shuttle driver was not available

the gym was pretty bad, none of the machines worked

easy check in process with friendly staff, own parking

had breakfast in the morning, while i was eating i found a piece of glass in my mouth, it was inside my

rest of facilities, breakfast and staff were excellent

the wifi was also not working and we brought it to their attention but they just kept handing us the

found the policies with the use of the laundry machine a strange

given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee

include breakfast

never said hi, it took forever to get pool towels (4 different days), service at pool restaurant very poor, the

and i had to request for someone to bring out the pool towels on both days

and the hotel has very well maintained basic amenities like bed, tv, clean toilets, a fan, table, parking

wifi was good and a simple breakfast is included. pruce was a little too high i think.

also, i didn't use the pool because it's located through a restaurant door with fogged glass midway from the

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

nice indoor pool

great staff , parking and pool. great value for our stay

slow wifi and very unreliable

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

there's no good parking entrance road sign

the bed was comfy and the pool was a nice touch

wifi service was slow one day

breakfast standard inconsistent, should have basic plain fried egg dish if available, cheap and

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

staff was friendly all the time, it was so cool to have free cofee and water all the day at the breakfast room

breakfast started 20 min. later

the breakfast offer instant coffee

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the pool area is really nice too

the pool is small but perfect for cooling off in the afternoon

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

great location, good wifi.

a/c, no fan, wifi didn t work in the room, bed was as hard as a rock, pillows were uncomfortable, no toilet

no toilet seat. wifi didn't reach my room. no toilet roll holder or towel hangers.

quiet location + center of the city + valet parking + very clean + very well maintained + very well

they do not have kitchen service, or restaurant service

parking but they had valet

they have valet parking so it was great

the wifi did not reach the 4th floor where i was at.

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

also the wifi was iffy

very cute patio and design good wifi outside the room very nice & friendly staff

beds are stiff, short and not so comfortable. barely any wifi in room 107.

also the wifi didn t work at times

excellent breakfast

the hotel has a great spa and i took advantage of its services

the staff is wonderful and the breakfast is amazing

never got wifi to really work

there had been written information in the room and a map to explain a bit about queretaro and the spa services

no wifi and service

wifi was not accesible on the bed side of the room, at the small lobby/restroom part the wifi works

no wifi, cold water in shower, no room key (door had to be opened by staff every time

* wifi * staff- from the afternoon, not reliable

no wifi in the room

location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for

friendly staff, lovely pool and roof top terrace, complimentary breakfast was really good

staff were really helpful and kind; the included breakfast was great; the room was beautiful; the location was

wifi did not work.

hotel, pool, room & location

the breakfast was promptly served at the designated time, and it was really good and filling

boutique hotel, very helpful and friendly staff, great location, great, breakfast, and a hot

the free breakfast was a nice addition

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

bar open until 11 or 12

breakfast is very good, specially listening live

internet, no laundry service

2/4 days with no functioning wifi connection, and rather poor breakfasts

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

hotel is beautiful, comfortable and we got a very good breakfast

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me

wifi / internet

it was very quiet & had a restaurant down below with room service!

the only real complaint i have is that the wifi was intermittent and unreliable.

perfect location, very comfortable, good wifi, good restaurant, very helpful stuff.

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

wifi didnt work