suite was spacious with mini kitchen.

way too much money and my room that me and my kids had it was hair in my bed and in the shower

additional charges made to my card i paid for my room through booking, paid a non refundable pet fee at check in and i have a $200 charge directly from sheraton, this is the second time i book

was no gym or pool as listed

very uncomfortable to park with kids

always ready to offer suggestions for places to eat, directions, change for the laundry, greeting us in hallways etc

had room service both nights, and each was delicious

room service food is expensive but the best room service food i ve ever had

skip room service

room service staff were friendly and accommodating

we had our makeup done at the spa and amber was amazing

free shuttle service free breakfast

impression that complimentary breakfast was included; already that might have been a misunderstanding on my part

earlier breakfast every day

we had 2 interactions with the bar tender. she was rude and dismissive on both occasions

no room service

needed a microwave and bigger fridge and a mini bar lol 50$ charge but i suppose pay 167$ on booking and 50$ for the room i only got a gatorade so

the gym room was alright also

due to covid, not many places provided hot breakfast but hyatt surely didn’t disappoint us

the breakfast was excellent, the shower was lovely.

nice facility, breakfast, laundry facility, ice available on floors, rooms nice,

the coffee from room service was very strong and undrinkable

i enjoyed the onsite breakfast and bar area

was good server was super friendly bar tender was not that friendly tho the hotel front desk was not friendly at all i spoke to this

the prices for room service is pretty steep for what you get

broken glass in the parking lot between cars....in a couple of different spots.

i was happy they served breakfast. most hotels stopped it... very nice

clean,quiet,breakfast, laundry and pool

it's very filling. the staff that handle the breakfast was excellent.

they had breakfast prepared well

the breakfast was good and it was near other conveniences which was a plus

the place smelled like marijuana also they had roaches which my kids have never seen one in person

all night long i heard dogs and kids…so many truckers, bums, seems like a trick spot, saw plenty off cops on the property in and

basically not a place you want to stop with your kids at all

actually feared for both my safety and my kids safety

out the room that was already paid for was rented out nothing like sharing a king size bed with 4 kids wife and me of course i slept on the chair dropped the ball if you ask

like they had on-site bar and food area

like that the gym was right there i didn’t have to look for it

gym was kind of small

i love the gym

the bonus was that the hotel has a bar and restaurant onsite so we didn't have to venture out- though there were a number of

regarding the breakfast service, i would appreciate it if cold meats and fruit were available.

was a little disappointed with the breakfast

was polite but the person that caused the delays let the guests from that days checkout stay for late check out and made several of us wait hours to get our

hot breakfast was fantastic

breakfast was great, they had so many options, super clean, and everyone was so nice to our three

great staff, convenient location, pool/spa

we enjoyed the pool.

the hotel has a small gym and pool and a nice outside area

the bar area and food was very expensive for mediocre food

pool was crowded but staff took care of problem

clean with good gym

no sit down and no room service

discrepancy regarding the free breakfast & had to ask for new clean towels

gym facility was modern and clean , comfortable bed

money was stolen from my room by one of the room service cleaners. $400 in cash

i asked about a late check out and didnt agree so i hung up

was good especially the breakfast

breakfast buffet was on point

clean. well lit. no noise issues, good value for money. breakfast good

the breakfast was not to my satisfaction :(

for a truck driver needing a place to park, dinner with a cocktail and a quiet night sleep in a king sized bed

breakfast was terrible i expect waffles eggs orange juice apple juice like the old days when it

location can walk to dunkin donuts wawa mcdonald's, easy to walk there i know the hotel service breakfast is good but we can walk out

the breakfast bar was all over the place and very messy.

breakfast was very good everything was fresh the room was clean the bed was very comfortable

breakfast the room

breakfast buffet

the location was great the hot breakfast

the breakfast buffet included with the room as great

location, staff. breakfast bar.

it, i had neighbors with kids and asked the front desk for another room the lady was very helpful

kids video game couldn't connect to tv. hdmi port didn't read the game.

everything except the kids

the pool

the pool and the different areas we could go realx at

in a container and a little milk in the refrigerator, they offer service on their page the laundry machines are very, very old and they don't work, only one washing machine works and they

dirty pool

not really i coulda have a breakfast treat!

great room. continental breakfast was excellent

i liked how clean it was and the breakfast in the morning and i was able to do my laundry

i didn’t go to breakfast. good customer service.

dirty dirty with a gym full of black mold walls

the breakfast assortment

everything, breakfast

breakfast select was great lots of variety of items to choose from and coffee available and fresh

kids running up and down hallway

there wasn’t anyone to monitor kids at the swimming pool.

chose this hotel because we had kids, ages 3-15 who love hotel pools

last but not least, breakfast

love the pool my kids had a great time it was so clean i love it here and the staff was so

the outdoor pool/jacuzzi area was gorgeous. the entire hotel was clean and staff was friendly.

although we didn't go to the restaurant and bar they both looked very nice and there were a number of guests enjoying them

95 is a bit expensive for a juice, bagel, granola bar and yogurt

the pool is outside; being able to go in the hot tub would be phenomenal in december lol

the restaurant and bar was not open

laundry wasn’t the cleanest nor was the shower.

kitchen and laundry

convenient room with kitchen area

don'the advertise a breakfast if you don'the offer one.

nice quiet place kitchen area very nice

not sure if it was the non resident bar patrons or full booking, but finding a spot in the small lot took a lot more time than i've

parking was limited in front but not too bad of a walk.

did not have breakfast. dinner was okay, room service only due to covid restrictions.

theres a bar and the staff was really friendly

parking was difficult, not enough spaces near the building.

pool and gym area spotless

very clean, friendly staff, decent breakfast included.

noticeably small for the hotel in comparison to the breakfast area and room

very welcoming and friendly staff; modern and spacious rooms; and very comfortable breakfast area with big windows

not being able to have an alternative to the pool/jacuzzi and gym amenities, yet the pricing stayed the same was a bit disappointing

breakfast was great

i loved the room and the way it was setup. kitchen area , separate bedroom and living room area.

the hot breakfast was the best!

the pool being closed

still, the beds were comfortable and we enjoyed the kitchen

thanks for a great breakfast and friendships

near shopping and casino also near va center

very clean and great breakfast inspire of covid

bed, friendly staff, nice pool, good breakfast seiection, clean with easy highway on/ off

the pool was clean inside and out

drain in kitchen sink had bad odor. coffee maker did not brew correctly.

it was great to also be able to use washer and dryer downstairs in the nice gym

really good breakfast buffet, heated indoor pool, good quality small gym and laundry on site

a used keurig pod left in the kitchen. refrigerator not so clean. hard to control temperature.

at the array of facilities - laundry room, pool etc and the room itself was enormous with full kitchen set up and acres of storage

not enough towels in the pool room

love the kitchenette in this spacious room

breakfast was great it was nice and clean and they made sure that everything was refilled when it

the breakfast was great and the room was big, comfy and cozy!

i really liked the kitchen set up

when i went to complain, i was told the gym was available

of the ppl staying there i’m sure lived there and they kids be running up and down hall all hours of the nite

my grandchildren love to swim and the pool size was very accommodating for small children

ld

pool was nice. facilities were clean. bed was comfortable.

loved the pool

coffee, pool, gym, breakfast, the room is very clean and smelly good

fresh fruit, staff was welcoming, room available for early check in

no gym use

great breakfast spread too

wifi couldn't handle multiple devices

the gym is a welcome amenity, quite spacious and the cable tv works

wifi barely worked and while the gym is great in general, the rowing machine battery was dead and

gym seemed in some disrepair

gold banquet room/hall was spectacular and the new bar that was attached to that banquet hall was very nice

also the kitchen was so well stocked

it snowed overnight and we were impressed that the parking lot and walkways were cleared when we awoke

absolutely delighted with the free laundry

we enjoyed the kitchen with stove and fridge

the staff were able to accommodate with my situation for early check in

the entrance from the parking lot was really dirty

the hotel offers a bar and a pool and a pool table

it was 1 night stay so it was fine a little old but does the job for 1 night and easy parking

you have to pay for breakfast. parking lot was very dark and scary, due to me being handicap

very clean property and plenty of parking

the next day we ran into her on our way to the pool and even though she wasn't working on our floor

the location was great and the pool looked beautiful

pool was closed

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

pool was closed

and we arrived back at the hotel after the pool had closed and the staff

clean room, comfortable mattress, amenities (swimming pool, jacuzzi and gym)

it was very nice having the hot chocolate bar and the cookies in the lobby

pool hot tub was open later than 10

i needed and the breakfast was pretty good the only thing i never checked into was is there a pool

the gym was very small

there was a gym and laundry room

breakfast was well done

nothing was done in the three days we were there, except for a sign placed on the door saying the spa was out-of-order

was an oven and iron box in the room, and laundry facility downstairs

was clean, had a indoor pool great for the kids

me and the kids were disappointed

everything was good ,staff are friendly,good breakfast,very clean room nice pool

only thing i didn't like was being in a room next to a room with a bunch of kids and it was extremely loud

the amenities were such a welcome surprise, such as indoor pool, pool and delicious breakfast

breakfast could have tasted better overall. ingredients were a little lackluster.

location and the hotel was amazing and had a good breakfast

breakfast had good choices & the pancake maker was great

kids love the pool and breakfast especially

breakfast hours on friday could have gone to 10 if staffing allows

new rooms and facility. breakfast that was included was delicious.

wish the pool was bigger and more heated

clean n fresh breakfast

pool is a waste of time being 2

pool small

the price was really high and the pool and jacuzzi were not clean.

1 washcloth and 2 towels for 3 people? pool not as large as in picture but very clean

great location for parents & friends of universal students & plenty of parking.

the hotel is a bit old and no complementary breakfast.

breakfast was a water, muffin, and granola bar to go

the gym was not good and the breakfast wasn't good.

the breakfast every morning was delicious with lots of options

there was free parking and free breakfast included

room service was excellent, and the front desk staff is always friendly, knowledgeable and helpful

say is this place is immaculate we love it so much we extended our stay i didn't make it to the breakfast but my significant other did and he loves it it was great just for him thank you all so

i loved the facilities. the omelet bar and happy hour.

alot of guess send the kids to the pool and they're rowdy and

loved the layout of the hotel, the pool, the hot tub, breakfast with omelet bar and the wonderful evening reception

our kids enjoyed the pool and gym

great breakfast, pool, and cleanliness

no breakfast

the pool was filthy and the door to get in the place was locked

the maid did not make our bed and we had to ask for the spa tub to be cleaned

spa tub didn't work

we got a spa tub in our room (whole reason we went there) and the spout was pretty much broken off and it

shuttle to the surrounding areas places

in the evening and we were able to stay working in the business center until the complimentary shuttle took us to the airport

the beds are great, love the kitchen! it was pretty clean. free laundry was awesome!

we had the room until we could take the candlewood's free shuttle back to the airport at 5 pm

hotel shuttle driver did not show up even though i made a reservation the night before

i was picked up via airport shuttle - the gentleman was courteous & polite; check in was a breeze - also the gentleman was

i was with my kids and had to stay because i was close to the port

shuttle

they immediately sent the shuttle when i called

and the staff was nice especially she went above and beyond to help me out every time and the breakfast was

gym facility micro

gym was closed for entire stay, elevator broke midstay.

my room and the gym.

it was unexpected, but very nice. i wish it had a gym

'gym & breakfast' are a stretch as amenities

indoor pool coffee and tea all day

breakfast did include hot items (eggs, sausages, biscuits) and was better than average for a hotel

the breakfast was terrific with omelettes,make your own pancakes, chobani yogurt, sausage and bacon and

fitted gym with one of each life fitness treadmill, eliptical and bike

the breakfast was really good and had lots to choose from

in large bags outside of my room and also the hallway did not look good with trash bags and laundry bags up and down the

the free breakfast was very good and included eggs and sausage, cereals, fruit, waffles, etc

breakfast area not in good shape. juice and bacon out

basic breakfast available around 7am

nice and cosy. laundry was a cool addition. for only 3$ per a wash and drying

room pool & snacks

only issue i had was the night before i asked for a late check out the customer service rep at the front desk told me the latest he can give me was 12

the harrah casino is about 10 min away if you like to gamble

provided kitchen & utensils

very friendly staff very sweet to my kiddos. my kids loved the pool and breakfast.

location is older, and the breakfast was lacking, but i would definitely stay here again

breakfast bar and staff excellent.

free breakfast is also good

gym is very small, but it is there

the staff at the hotel, front desk, housekeeping, bar and breakfast were all very friendly and helpful

the shuttle drivers andrea was very friendly, great attitude

the pool wasn't warm enough

the staff here is absolutely fantastic! everyone from the front desk to the shuttle driver.

we were in town for the taylor swift concert and staff was able to accommodate our early check in request so we could get to the concert early to beat traffic

the breakfast area was really crowded. the area where the food was located didn't seem clean.

the accommodations were clean, coffee very good, breakfast plentiful and the staff was friendly

very clean, security personel on duty, great breakfast, beautiful indoor pool spacious rooms, plenty of parking, and it's quiet

we stay here often, we like the pool and breakfast

i didn't use the facilities like business center, gym, and pool, but it's nice they are available

the breakfast is plenty of heathy foods and juices.

pool very nice ud83dude0a the room perfect , i liked the hotel ud83eudd70 i want to go again

pet fees

common sense tells you not to put a large group of kids on a floor above other people

breakfast is weak

we kids loved it breakfast hot and lots and lots of coffee and hot