having to go outside to get to pool and lobby/restaurant from room

looks a lot like a motel from the outside, but there is still a swimming pool and laundry room inside, which are more like the amenities of the hotel

wifi had severe issue , despite reporting to the front desk , issue wasn t resolved.

no carpet in the room. clean pool and hot tub. chinese food for room service.

location and free parking

part of gym was closed.

over all the hotel is good but does need some upgrades in the gym

also room service is only randomly available, frustrating

the gym equipment was not working, only 1 exercise machine

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

parking was tight

were advertised as pool and breakfast available, neither were room was dirty and the hallways smelt mouldy and

the variety of the breakfast

stayed in early spring so no pool yet but will report back after the next stay

pool facilities require consideration entrance details from bernatchy street would be helpful

i would recommend the poco inn and suites to all of my friends, bar was great too live music from random people

the had a spa that looked appealing

enjoyed the local musician( steve sainas) in the bar and the barmaid natasha made us feel very

staff were very nice and the bar and restaurant were quite good

breakfast was good

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

nice room,including breakfast. worth the price.

overall, great place to stay. good nights rest. good breakfast. friendly staff.

there's good breakfast

breakfast didn't have gluten free options

peaceful for the area it was in. parking was great.

excellent value, good location, we had a nice stay, kitchenette room was good.

rates through booking online walking distance to places to eat and relatively quiet the parking was great and

free breakfast

no overnight room service disposable cups

hotel, outstanding location but was disappointed that there was no pool

didn't use the wifi or have coffee

be getting a little dated, old wallpaper starting to peel off, rusty taps in bathroom was always room service garbage on floor in hall by the window, maybe a garbage bin there would help

we were able to make use of the gym, sauna, and hot tub facilities on the second floor a few times during our stay

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

- spacious room, with fully equipped kitchen stuff

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

the room is so clean, the swimming pool and hot tub is warm and cozy.

i wish the pool has been open.

very clean with great restaurant and outdoor pool

pool needs a little cleaning.

the hot tub had been closed for months but we had no idea and the gym equipment didn't work

rent it the room specifically so we could relax enjoy the whirlpool and pool as we had called previously they told us it was open they were approved however with

we ate at fixin bar and grill, food was excellent ,on the jan15 best burger and fries and chicken and fries

the outdoor pool was dirty

they also had a swimming-pool and a hot tub

bright and sunny. friendly staff. relaxing swim in the pool.

the pool was awesome, and the meal in the morning was exception

excellent staff! delicious comp breakfast and comfy beds. great pool too.

hot breakfast was always fresh and delicious

later so did not make breakfast

we really enjoy the breakfast and the kids like the pool

nice quiet area outdoor pool and very helpful staff

sad the pool was still closed

the kitchen is so small and there weren't drinking glasses provided

location was walking distance to metrotown, the breakfast was very yummy with lots of choices, anywhere from scrambled eggs to waffles and fruit

kids enjoyed the pool. it was close to metrotown. it had a microwave and fridge.

room service, you had to pick up your food at the restaurant

ose to other things), free parking, free wifi, good thermostat

no pool for the kids, they were disappointed

location, free parking, attached casino, free coffee

location, free parking and free wifi

very nice facility, clean and very comfortable. loved the pool.

pool was a perfect temperature, bar area was lovely and staff very helpful

there had been a toaster in the kitchen

gym equipment for strength exercises was out of order and appeared to have been so for a long time

pool, staff and location

that it has a full kitchen which makes it very convenient when you have kids :)) plus an indoor pool which makes it great when traveling during cold rainy

nice shower. excellent breakfast. swimming pool is so good for children only.

room is clean, quiet, has a kitchenette although we did not use it coz we only stay for a night

very nice hotel. everything was awesome. great gym, nice pool and staff were very helpful

excellent complimentary breakfast

i recommend this hotel for families traveling with kids

gym timing was poor and no appropriate office space is available

the location the pool/hot tub the bed in the room

and why can't they have a separate bar area

i needed early check in as i had to be somewhere else during the whole check in window of 4:00-11:00

was very central, staff was very efficient and helpful, hotel was very clean with swimming pool and gym

view from the window, breakfast, location, soundproofing, outdoor pool

rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors

the staff, location, cleanliness, breakfast and pool

bed comfy, room good size, good blockout curtains, decent bfast included, gym & pool too, staff friendly too

clean and comfortable, we loved the little kitchen and the whole set up, so close and walkable to transit

was very small with kitchenette near bed

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

105 was noisy due to closeness to laundry rooms

of life, but this place gave a great ray of sunlight - we had a hoot with grandchild in pool, and the breakfast provided met everyone s needs

kindly thought of, breakfast was wonderful for our family with many choices even gluten free, ev charging, comfortable beds, pretty quiet even though on busy

the woman working breakfast was very helpful and delightful.

the pool has a real highlight when it was blistering hot and the gym was a bonus

very clean. nice pool

and my teenager wanted a place with a pool

there is a very good gym and swimming pool, which, for somebody like me who is very active and likes to go to the gym

nice clean quiet property. the gym and pool are small but clean and nicely done

we enjoyed the pool and breakfast, and the room met our expectations!

the breakfast was

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

the gym was poor and had no ac

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

view! of the mountains, quiet, nice staff. laundry, gym

nothing to really complain about, although the spa and pool are not desirable.

the laundry facilities were a godsend but oddly were attached to the gym

infrastructure is breaking with holes through the floor and walls, need coin changer in laundry room or receptions should carry enough change for laundry

gym left a little to be desired, but if that's the only flaw, its quite a minor one

great last minute deal, access to the sauna and gym beautiful view of the mountain to wake up to

we have 4 kids, but the rooms don't accommodate us all.

room smelled like a pool, it was that clean and smelled fresh

tiki bar was closed

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

had a free upgrade to a kitchen unit and were very pleased with the design features of it

was not expecting to have a full kitchen! bed was extra cozy, and bathtub was deep!

to local restaurants, golf courses and highway

upgraded to a suite. plus they accommodated my request for an early check in.

was separate so she could go to bed at her regular time while i hung out in the living room/kitchen and watched some tv

had to fully dress and take the kids out somewhere to feed them, costing even more than what we were planning

there was no information in room or given at the front desk for wifi

we spent the same amount for a pool walk out suite at harrison resort

spacious parking, good wifi

pool was a great option for the 'kids'; even with the shared space

room size, facilities, spa, hot tube, gym, casino

the wifi was complimentary for all guest

they charge for wifi, which is absurd for a hotel of this price

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

addition, the breakfast couldn t be eaten in the hotel restaurant and had to be ordered through room service and eaten in the room

room service arrived in a bag not on a tray

some more food options for room service would ve been nice!

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

so when they suite check if they can split beds for kids/teenagers

room was the perfect size for our group of 4 (2 adults and 2 kids)

have the chance to use the restaurant and food services

smells like dirty laundry

gym facilities were great, coffee in the room with a fabulous machine

running and screaming kids in the hall were constant and it isn't recommended if you are looking for a romantic quiet

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

breakfast room service is normally just fine but not in douglas

excellent room service

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

dinning room service: it was suprisingly good

was fine but the breakfast

needed early check in because of illness and were immediately accommodated

we asked for an early check in. they texted us when our room was ready.

restaurant downstairs for breakfast was not awesome

breakfast was $40pp including kids! we didn t go

the pool and hot tub add on to provide exceptional relaxation

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

gave us plenty of space, and having the pool on the same floor made it so easy (and fun) for the kids

the pool was a big hit with the kids

they gave kids apples and cookies when we checked out

24 hour business centre, gym and free self serve laundry, and snack machines

accommodated my requests, had early check in

everyday we relax for night cap at the fairmont bar and the staff was delightful to talk to, friendly and accommodating for late night eats

spa water is way too hot, pool water is a bit cold for the wether in april

pool had a sand paper like floor to it, kids both had red and slightly painful feet (still kept going in though) from it

i also appreciate the cleanliness of the gym

hydra bar is really lovely

the hotels in the neighborhood, but it cost me over $4000 (hotel, ferry, and food), to take my kids to vancouver for the weekend from campbell river

breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance

day we had best experience on breakfast since the waiter is very friendly and helpful to give our kids additional orange juice plus the straw for my toddler, and additional small plates too

gym not open on weekend

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing noodle soup

also, there is free coffee every morning and free laundry

the bar & restaurant next door was a really good atmosphere and great food, and hotel guests get a 15%

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

the pool, spa and gym were lovely and well fitted out

told when i checked in that they were short staffed so there would be no room service which is fine but the room should have been properly stocked with essentials to

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

2 huge tvs, bar fridge and microwave coffee maker and kettle loved our stay

poor wifi

ly weights & 2 treadmills)

really lovely and friendly staff at check in, allowed an early check in too which was greatly appreciated

despite its relatively size, the gym is equipped with basic work-out facilities

room service .extremely slow response to our request. slow lift service.

ability to connect with someone for early check in

kids compared this hotel to vegas hotel

you can also get free day passes to the adjacent big sport club which has a swimming pool

breakfast was excellent and served to the table with several choices, i had granola, fruit and

location and the room was ample for our family of 4 (2 kids under 12)

loved the location and the gym and pool use made the difference

the hotel has an indoor pool and a fitness center

the gym and pool were free to

jam packs on the tables are touched by those before us, kids touching them, coughing over them(proprioter learned nothing from covid

wifi is slow and doesn t really extend to laundry room

doors so loud), laundry, restaurant

ordered room service twice and am still thinking about their hamburger and truffle fries

the gym was normally empty when attending, perhaps with one or two others present

the gym is excellent, and the bar offers a pleasant atmosphere

we also loved the breakfast downstairs, the bar with a piano player and a dusky cocktail bar down below

gym was very nice and indoor pool

great little wine bar for meeting up with our local friends before a night out

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

the coffee shop and bar and the restaurant all offered great food and

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

a long fligbt there was a sport bar to relax and grab a bite to eat

hotel has incredible amenities, including a sauna, pool, gym and hot tub

worked well for 2 adults and 2 kids

very comfortable room and beds! room was large and updated. nice pool and hot tub and great gym!

attentive staff. good gym/pool. central location.

kids love the breakfast everyday

robes and slippers was a nice extra touch :) bathroom was nice and clean :) kids and i walked around the area and felt safe - pacific center shopping area was within walking

no gym available

lovely room , friendly staff , great gym and pool.

location, central to lots of places to eat and the ice skating which our kids loved

the bathrooms in the gym locker rooms and some areas down the room corridors

the pool facilities are nice and clean, as is the gym

very clean room, excellent staff, well equipped gym

we used the pool and the gym too,very nice and clean there too

location, pool and gym were good. luke staff member was good. parking

everything. location, cleanliness, staff, the pool. it was a great experience.

very pleasant staff, room was ready and given as we arrived, early check in

great views from the room and wonderful service by the bar staff

we had real trouble with wifi so we were offered an upgrade straight away.

very accommodating whether it s early check in or late check out

the interaction the staff had with all members of the family including the kids

the breakfast was good and the restaurant inviting

the bed was comfortable. good wifi. good shower.

help with luggage, location, fridge, getting taxis, bar and service

very expensive room service options

amazing customer service, room was comfortable and spacious, received rose upon check-in, and late check out is fabulous

wifi could be better

hotel was kind to accommodate my early check in

the boulevard cocktail bar and restaurant was fabulous and staff there were friendly but their professionalism was

wifi only in the lobby otherwise they will charge you.

the receptionist was also so nice as to give us the wifi password

t over the top). very attentive staff the gym

breakfast options, and it should be more greater options.

om jean georges market) while quite good is

wifi sucked

swimming pool and hot tub were great

instead we sat in the lobby with 3 small kids for better part of the day

my two kids thought the pull out bed in the living room was very comfy

the gym and pool

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

my two kids thought the pull out bed in the living room was very comfy

lovely room. good gym open 24 hrs.

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

were not given info about any spa facilities or breakfast available in the hotel

room service is excellent and comes from tableau bistro

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

pool area could have been more inviting

everything from indoor hot outdoor pool and the tech they used in room most things u can control with 3 panals 2 around bedroom and

we planned to spend one afternoon with the kids on the pool

i loved the location, the staff, the room was amazing and the gym was great too!

pool is a bar, can't swim afternoon weekends

good gym. good size tv.

no safe in the room. hard to get ahold of room service.

had the manager looked at the shower and suggested us to take a shower in the gym they had

breakfast waitress was very friendly. great that kids are free.

suite with a kitchen area