we missed the pool

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

was very small with kitchenette near bed

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

tried repeatedly to get room service on a wednesday night and it took over an hour to get through

room service/maintenance were accommodating as well

gym equipment for strength exercises was out of order and appeared to have been so for a long time

there had been a toaster in the kitchen

location and really friendly helpful staff when we stayed it was quiet and we had the pool to ourselves

gentle wake up call from the night auditor so i made my early hospital tests and allowing me a late check out if i needed extra time to head home

not go to any of the restaurants with my kids

location

the free parking was such a great perk too

breakfast at the bistro was delicious and staff were friendly

close to the venue i went. the hotel allowed an early check in, which was really nice.

me for early check in & late check out, extended 1 hr

me for early check in & late check out, extended 1 hr

king suite is great for family with kids! breakfast is great. staff is friendly.

they have a dry sauna and a fitness as well as laundry available to do yourself

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

the gym was poor and had no ac

the price only because the gym and hot tub and sauna were of poor quality

gym , elevator was down due to renovations

gym room was cold

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

hot tub and pool area is great as well

good breakfast in the lounge next day

nice shower. excellent breakfast. swimming pool is so good for children only.

we couldn’t say enough about nathan or the hotel, an excellent place to stay and the breakfast room was delightful

the room and the pool

incredible outdoor pools!

not fun when you have kids

fact there was parking in the garage, the smoking area outside the 2nd floor bar and the bartender

my kids love this and the drinks are free

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

never used the pool or gym, but all looked very good

had to pay extra for young kid but according to ihg website all kids under 12 are free

was very central, staff was very efficient and helpful, hotel was very clean with swimming pool and gym

excellent location. pool. gym. parking. great spot.

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

lived in this hotel with our kids for 8 days, and everything was great

was a great size, king bed was comfy, kitchen was amazing

small gym and laundry rooms came in useful

changed rooms for me upon arrival to the lower floor so i didnt have to haul it up the stairs), laundry room was clean (everything worked), staff were friendly and breakfest was quiet good and

bedroom, very nice staff, good breakfast, around 5 minut walk to the station royal oak of the skytrain

clean rooms with excellent room service provided

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

room size, facilities, spa, hot tube, gym, casino

wifi was strong enough for video conferences for work

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

xed up a room service order), didn't have a mini bar.

best location and a lovely spa as well

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

have been nice to have a small bar bridge rather than the bulky blue container

excellent room service

room size, availability, willingness for late check out

clean and pleasant and large room with fast wifi

in the evening we walked to our reserved dining spot, then to the casino no need to take our car

no laundry , but could go to next door hotel. and sauna facilities under repair.

good restaurants, bars, shopping, entertainment, grocery stores, convenience stores, pharmacies, casino nearby, central library, theatres, art gallery, many other tourist attractions at walking

rooms, the pool and hot tub were open and available upon reservation system which was great we got an hours

pool and hottub was fun for kids

24 hour business centre, gym and free self serve laundry, and snack machines

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

also smile thia wellness spa across the street from the hotel was insanely fabulous

location is great. staff is super friendly and helpful. gym is nice.

when trying to minimize light in the early hours of the morning so as to not wake up kids it’s annoying to have to flood the corridor with light so as to go into the bathroom risking

room service was poor

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

room service arrived in a bag not on a tray

great location, wish the bar would have been open a little later but the staff were great.

receptionists were helpful room service was fast and

my kids love the rooftop pool

great gym too

there were many wifi issues that we did bring up but we were not compensated for

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the ‘fish and chips’

great to have a laundry room too

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

it even has a bar next door, and is a short walk from granville

guest laundry can be used only from 8am to 10pm, which are business hours.

wifi broke for a whole day

room service was speedy and food was good

the wifi didn t work well in the gym.

they gave us early check in without even asking, the included breakfast was lovely and the servers were all very

it has a pool (in doors so loud), laundry, restaurant (kids eat free

needed early check in because of illness and were immediately accommodated

overlooked the pool which was a little less private than i would have chosen but not a big issue

they have a clothes line in the bathroom so it helps with drying laundry

the heated outdoor pool is nice for the kids

room service was fast and food was excellent

minutes 15 minutes, it ended up being an hour and a half, so we missed our tour that day and the kids where very tired

is great, the outside pool is always a hit/feature with the kids

a roof top bar would have been nice. otherwise all good.

hotel has a great gym and pool and a beautiful view of the harbor

check out time was a little early and check in was a little late, i tried to get early check in but i couldn’t get an answer

gym not open on weekend

gym with everything you need

ev charger for

love the new ev charger’s for

i looked into the minnie bar fridge we discovered a coke that had been drank

room service food was a little over priced.

elevator took too long so we tried to take the stairs but the door to get on the pool floor was locked with keypad

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

we got in earlier 10 am, the staff accommodated us - early check in

with charge for wifi

the coffee shop and bar and the restaurant all offered great food and

flexibility for late check out

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

best location in vancouver. a fantastic restaurant and cocktail bar attached

come every year with one of my kids for a night down town

large luxury feel to the room and amazing spa with great massage treatment and pool

gorgeous! amazing service! awesome city! delicious breakfast!

the bath was luxurious.. room service was elegant and everyone was lovely.

room was spacious for family of four with small kids

the indoor heated pool was a huge bonus for the kids too

the kids missed having a buffet breakfast but the food we ordered was exceptional so they were very

a hotel bar to accompany the restaurant would have been a nice addition.

stock up the fridge with alcohol and the snack bar but everyrhing is so expensive in your room

complimentary access to the lovely pool, hot tub and steam room next door at

handy to cruise port. good breakfast

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

the room service is fantastic and the lounge is a perfect way to finish the day

the room was clean, breakfast was delicious, and the staff were very friendly.

functional gym, not a lot of equipment but good for cardio at least

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

we enjoyed the swimming pool, gym, and sauna

about this property is just great, the location, the ambiance, the room size, the bar and restuarant

guest coin laundry

accommodating, directing us to the shopping centre personally and delivering our early breakfast room service order early so that we had ample time to prepare at our leisure

location, central to lots of places to eat and the ice skating which our kids loved

gym & pool we’re great and size of rooms were terrific

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

had a room ready at 9 am for early check in as requested

and while quiet hours posted rooms on either side were very noisy with doors being slammed and kids being poorly controlled, sometimes the noise was such as to wake us very early in the

friendly staff, good gym, lots of little extras like chilled towels & cookies

bed, great to have kitchen and laundry facilities

i liked the kitchenette

good parking. convenient motel.

/1d). coffee for the in-room machine not replaced by housekeeping.

to guests; good coffee machine, self adjust ac, spacious bathroom, nice breakfast, nice gym

choice of room service and the extent of taxes and tips etc makes it rather expensive

we loved the location and the kids loved the pool.

i liked the breakfast buffet and the gym

location, loved the pool, rooms were clean and cool

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids

would have been nice to have room service , most hotels don t any more but wemiss that feature

very accommodating whether it s early check in or late check out

not having room service but understand because of covid , needs jacuzzi tubs in rooms

great location and nice view. really nice gym and pool area

was great , the salt water pool was a big yay, as chlorine hate me , i was able to swim with the kids which that right there was one of our highlights on our trip forsure

no room service

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped in

very good room service from the restaurant

the bar was great

no laundry bag to put worn clothes

we weren't offered room service until very late in the day but wasn't a big deal as we didn't need it

also when i arrived i was advised there was no room service due to covid which was not advised at time of booking

pool was great for older kids, there is not a real

good service.they let us do late check out at no extra cost. very delicious breakfast

of not having a buffet and giving a choice of one proper breakfast meal per person and up to 4 kids under 12 free with a single paying adult)

we had a very spacious one bedroom corner suite with full kitchen and large balcony

some of the room service food was not good. in particular the oatmeal!

loved the kitchen and balcony over-looking the city

locality, comfy beds, balcony, spa pool,

we loved being able to use a mini kitchen during our stay

we enjoyed the gym, our suite was lovely and we found the staff to be exceptional

free wifi

that the pool and hot tub is outdoors

small pool and jacuzzi

we had a late flight and were given a complimentary late check out

close to downtown loved the kitchen option and gym

on the penthouse floor was very helpful for our breakfasts, and we could keep our supplies in the bar fridge in our room

gym, kept clean and stocked with equipment and free weights

distance to downtown, near many bus stops and water taxi, gym is perfect and u will not get hungry bec theres a 711 right across the

close to downtown loved the kitchen option and gym

had to call for room service to have that brought up every day

the gym was also great for a quick work out

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

the restaurant attached, tableau, was lovely both dine-in & via room service

the gym was a decent size with excellent equipment

room was great, room service amazing

loved the amazing city views and also the spa bath

did take a bit more effort to get ahold of the spa to schedule

wanted to have adjoining bedrooms with the kids we were one floor apart

would be good to have family rooms for travelling with kids

location

there is a nicely equipped gym and very nice, clean pool and whirlpool

t fare from restaurants and from the water), clean bedroom, good wifi connection inside the room, great view from our balcony

great having kitchen facilities nice & central, walked everywhere staff friendly and helpful

has a small but old gym

main doors would be better if self opening/touch open as with heavy cases and kids a struggle!

i couldn't connect to the wifi, and the front desk promptly provided me with an alternative that helped me to be online again

gym was very poor, just ok

outside was tiny, just okay, and there was no coffee or tea bar at the hotel

fact that the pool was under construction, but there was absolutely nothing that said it was

of some basic amenities such as a microwave and a guest laundry

special thanks to the kitchen staff for the breakfast it was very delicious and had a great, welcoming atmosphere

little things missing - laundry bag would be nice

the included breakfast was lovely and having drinks on the rooftop patio was a wonderful experience

really, it s a big hotel but that means it has a pool and gym, the dining option in the evening were a bit limited but we ate out locally twice and in once

loved our rooms view, pool was warm and outside area was perfect with a turf area for kids to run around

the gym is small and very crowded

breakfast was fantastic

pool/gym and delicious breakfast buffet

allowed early check in which meant a lot to me

friendly and helpful staff - was gracious enough to let me use the gym 10 minutes early (promised not to drop weights), sent someone to repair the toilet no hassle,

wifi in a quite area of the city but only a few minute walk to many restaurants and bars

had 2 senior grandparents whose final wishes were to have one last vacation with grand kids and the staff more than accomodated by providing complimentary parking for 4 nights and

facilities and the gym are defined lacking

staff is incredible - always happy to help, wonderful with kids, patient and kind

- spacious room, with fully equipped kitchen stuff

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

gym has old equipment that doesn t work well

part of gym was closed.

wifi was not great; did not realize until this survey there was paid wifi which i would have opted

hot tub was out of order, and half the gym equipment was also out of order

over all the hotel is good but does need some upgrades in the gym

no room service available, so no fresh towels for the room or beds made up

large room with sofa and mini kitchen. easy on-site parking. cheap.

the room was changed to a musty, foul, cobwebs room # 415 beside the laundry room around the back of the building

breakfast was poor,but not to bad,a service on breakfast area very profesional.

i found the toilet was to low and a bar on the wall would have been helpful as i recently had knee surgery on both knees

need dish cloths in kitchen

the decor, coffee on tap, room service and best of all the big comfy bed.

price, short uber or taxi ride from airport, friendly staff, moxies room service is

it is conveniently located next to the airport and has a free & reliable shuttle.

nice to have a sports bar restaurant on

not a very good selection for room service

quiet in the room, restaurant/pub on site, adequate parking, airport shuttle.

close to the airport and long term parking available

love staying here because of the pool, our kids love the slide

qr code didn t work to view room service of hotel facilities

staff was nice and tried to accommodate for early check in

it was in a decent location to walk to a few eating places and the casino

no swimming pool but the gym is well equipped

shuttle to airport clean, nicely decorated rooms large bathroom conveniently next to costco and a

the breakfast which was included was the best!

room service was incredible, the view was magnificent and the hotel itself was very modern and

they were also able to accommodate an early check in which was very helpful since restaurants and libraries were closed

wifi was very slow this time, although it was fine last time i stayed a couple of weeks ago

no pool fitness facility lock was broken so was closed

room service was very off schedule

staff were very friendly and accommodating, with early check in and late check out

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

fitness room, free airport shuttle, early check in, white noise machine

the attached restaurant was very convenient (i had both room service and ate in the restaurant), very good food and lovely staff (+)the restaurant attached to the hotel had really great food and also did room service! (-) was told there was no room service for breakfast but there was for dinner (+)spacious room, room service (+) the room service that comes from fogg n' suds was fast and delicious (+) room service provided good food at reasonable (+)the convenience of the restaurant, room service, location (-)room service would be nice

staff was wonderful. they helped us out and added a comfortable cot so the two kids could sleep.

kitchenette was a nice touch

did have a microwave for guests but it's in the laundry room

kitchen/living area

great location and great shuttle service

friendly staff & loved the shuttle bus service.

pool wasnt maintained..

the pool was gross

it's close to the train station. parking is free. 24h front staff.

were advertised as pool and breakfast available, neither were room was dirty and the hallways smelt mouldy and

stayed in early spring so no pool yet but will report back after the next stay

shuttle and great beds

close to airport and shuttle

i was allowed late check out

they did have a waffles, which was only one thing that my kids loved, but i don't like to serve sweets for a breakfast to

the staff was very nice, the rooms clean and comfortable, and the shuttle was prompt

comfortable mid range hotel. early check in was appreciated. close to restaurants.

great breakfast and location.

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

breakfast was great

to airport and picked up on shuttle which was great