the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous food at exceptionally good prices

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel which was central to the town which was a vibrant

the bar and restaurant downstairs is modern and not too expensive

our room was spacious, stylish and comfortable and the adjoining bar and restaurant serves delicious food at excellent prices, especially breakfast

bidebide bar & restaurant next door, and many options in the plaza for evening drinks

great place to stay to explore the area and there is a great restaurant and bar downstairs that is great quality and price

lovely hotel in great location. great bar & restaurant

was great, food very good, staff very helpful room was big and clean and well catered for the dog parking

enough parking space close to the hotel

even the bar prices were reasonable for a hotel of this

the more simple food in the bar was lovely though

loved that they have enough parking lots there, so you are relaxed by the time you are there

great location, very clean, nice bar restaurant and helpful staff

breakfast or even a coffee was not available before 8am.

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things to drink, water others

modern clean comfortable with outside terraces and a good bar and dining room

brand new, with bed the size of a football field! breakfast was excellent and good value.

the pool was clean

large parking nice pool breakfast flexibility it’s probably not a palace but it’s very

swimming pool looked fantastic but unfortunately didn’t get chance to use it

green and calm area, very large room, private terrace of the room, bidet, swimming pool and of course the friendliness of luis

location on a hill with parking

have an absolute amazing view over zarautz from either one of the rooms or from the restaurant/breakfast area

20 min walk to the beach, clean and stylish rooms, very comfortable bed, free parking, very good

safe parking and a very comfortable bed

breakfast with so many thing private parking for the car you can sleep very quiet if you have stufs in your car the staff is so

enjoyed the excellant spa which was offered in price

nice buffet breakfast was included

the spa was really good and invigorating

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

is closed saturday mornings and sunday afternoon; breakfast should use the wonderful local dairy products instead of industrial cheese and yoghurt;

the wifi system has a problem and lacks any security

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

the hotel is beautiful, clean, spacious and they have nice play areas for kids

hotel had the worst wifi i have ever experienced : even a random hut in the thai jungle had a more stable connection

no tea or coffee making facility wifi spasmodic at best

you news to take the car or bus to go center but thé bus was résolu easy, even with the kids

closed until 3pm which is not great for kids

minutes walking distance, alternative was room service

useful facilities with gym and pool

didn t use it)

moden , new hotel , friendly staff, cosy atmosphere, excellent breakfast , superior spa area

designed hotel, rooms, pool and gym, great service

pool is nice but not so much when full of kids

great gym very tranquil hotel

the spa is awesome and sand breakfast is with good food, lot of option and cheap for the quality

ev charging very reasonable and great

was further out of the town than i expected the bar wasn't always open and not a great arrange of

there was only one person, doing the check-in and reception, answering the phone and running the bar with terrace

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why it was because they had just reopened a

, wifi password was not initally provided, water bottle in minibar wasn't provided after roomservice

lots of gym equipment

rooms, cleanliness of the place, good facilities (including gym), complimentary apples and coffee

very clean, modern, has a little gym. big comfy bed and good shower.

gym could have more facilities

everything, the comfort, the gym, the sitting room and the staff!

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

great hotel location good very central bar people very efficient and helpful

good service in the bar

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

room was a bit noisy at times as there is cafe/ bar below

expensive. the gym was closed.

great views and location. kids loved the free sweets! clean rooms and good facilities.

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

the gym is in a separate building, two doors up the road

great property and loved the gym. staff were excellent

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

) -gym on the first floor was incognito (sign on the door referred to a meeting room) - wonderful

roof top spa and sunbathing area really nice

only thing i was dissapointed with was the gym facilities as this was not gym facilities at all

bar tender served us drinks and then told us he was closing and turned the lights off around us

only thing was the spa center

faculties were top notch especially the gym and spa, the best l have ever been too

the only note - they have a large swimming pool, but it only opens at 11 am. why not earlier?!

the pool area, gym & spa (paid separately but fantastic

the pool was great

pool was a god send on a very hot day

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

the swimming pool was great

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in after a long journey

the grounds were very pretty and there was a nice pool

staff all very helpfull and did a bit extra when asked (including reception, dining room and bar staff) good breakfast with plenty of choice, location near to the beach 30 minutes walk to the

closing time of the bar (11.00pm)

nice bar area

great bar for drinks and food

the hotel also benefits from the bar 'pepe', 2 minutes walk

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car and finding a space to leave the car in a busy city

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

a bit expensive. the gym is tiny.

at 9 am, according to our experience very late for 4* hotel, we asked, but no exception was made; wifi not continiously stable; very heavy hair dryer even for a very fit woman

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

breakfast

there are only three sun beds by the plunge pool, and the pool itself is on the smaller side

breakfast was lovely

breakfast was good, staff very helpful and friendly

the pool was tiny with very little space for people as there were only 4 loungers

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

easy, onsite parking

free parking is a plus as well

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for motorbike short walk into town plenty of restaurants

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for our

10-15 minute walk to old town and all the main attractions and pintxos bars

lively bar & pichos looked very tasty

pintxos at the bar are excelent

price and the fact that there was no mini bar or safety deposit box in our room

great location and bar at the front