scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free, and then it's seven minutes by train or thirty minutes on foot into the town

free parking lot and free spaces all the time, we loved our stay and would highly recommend

free parking, friendly stuff, clean.

the grounds were very pretty and there was a nice pool

closed until 3pm which is not great for kids

fantastic friendly staff amazing food and room service

the gym facilities were good and the pool looked great (i didn t use it) (+)clean, big, gym, great restaurant. (+) it s got a decent sized gym with all the necessary equipment (+) useful facilities with gym and pool (+) very well equipped gym (-) i would have loved a sauna or steam room by the gym (-)breakfast is limited. gym is tiny. (-)gym is poor. (-)gym was too hot (+) there is a gym and a swimming pool

breakfast options, bar area and terrace

we even opted for a late check out which was not unreasonable

rooftop pool bar could’ve been better - no option to get lunch there.

lovely roof-top pool, great design and interiors, great gym

that kids were not allowed even with supervision the go to the gym or spa

room was large and comfortable, and the hotel’s decor and facilities are modern— spa, pool, meeting rooms

design is full of space , light and plants echoing the forest, friendly staff, lovely roof top pool, good

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

bar and restaurant next to it was perfect and breakfast was

great hotel location good very central bar people very efficient and helpful

the bar could have stayed open later than 11pm

good service in the bar

swimming pool looked fantastic but unfortunately didn’t get chance to use it

green and calm area, very large room, private terrace of the room, bidet, swimming pool and of course the friendliness of luis

the pool was clean

large parking nice pool breakfast flexibility it’s probably not a palace but it’s very

wifi basically didn't work on my 9th floor room, which was a little disappointing

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car and finding a space to leave the car in a busy city

no complaints, but didnt use gym or other facilities.

clean, stylish room with comfortable bed. helpful staff. good wifi.

breakfast could be better, not a lot of variety of chopped fruit

only thing i was dissapointed with was the gym facilities as this was not gym facilities at all

that the gym was out of order at the time due to construction.

were friendly overall and the hotel was very clean, they were more than happy to help with an early check in and ordering taxi for us, very friendly

i’m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the breakfast

spa pool upstairs (only extra facility in the four star hotel), a bit of a walk from the town

great stay on the way. late check in, clean room and great breakfast.

brand new, with bed the size of a football field! breakfast was excellent and good value.

bar and good restaurant for dinner (although the websites are not too clear about this, there is

modern clean comfortable with outside terraces and a good bar and dining room

great location, very clean, nice bar restaurant and helpful staff

welcoming staff, room was very clean, wifi was great, very quiet and cosy

very good wifi in room

underground parking felt safe and secure - the lift went all the way from the rooms, reception, bar area, down to the car park

were no facilities in the room - no tea and coffee making - and no bar fridge

the wifi connection was intermittent and bad. the door to our room was very difficult to open

was no bar at the hotel but there are plenty just around the corner

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

excellent service, breakfast was excellent, 50 mtrs from the beach, 400 mtrs from the old town.

a bonus too, there was a small fitness room we used daily

some bar food availability

room, excellent breakfast and amazing new pool area

the spa downstairs, is really good, the gym as well

restaurant in san sebastian even in oiartzun also at londres hotel restaurant, but we find out barcelo vasca hotel restaurant meals better than all of them

the only note - they have a large swimming pool, but it only opens at 11 am. why not earlier?!

the hotel has a wonderful pool onsite and the beach is approximately 10 mins walk away

very clean, excellent location, very friendly & attentive staff. great breakfast too!

room service options limited only to michelin star narru

great hotel. great staff. amazing food/room service. great location.

we couldn t find how to have room service either and it was one of those nights where we need to eat without drama or going far

slight negative is the gym and sauna aren't amazing

lively bar & pichos looked very tasty

pintxos at the bar are excelent

10-15 minute walk to old town and all the main attractions and pintxos bars

price and the fact that there was no mini bar or safety deposit box in our room

there is no safe nor a minibar but when i booked the reservation, i was offered the use of their fridge (dining area) if need

location, staff, breakfast, wifi

wifi didn't work with iphone

location bed staff wifi

free wifi

delighted there was a good car park. we were facilitated with an early check in.

the gym was small, but we made use of it

the hotel has a roof top bar with beautiful views of the city

rooftop terrace and bar was excellent

there is a cosy little bar which is a good place to take a nightcap and in good weather a great roof garden where you can

gym facilities were a bonus

did enquire about having dinner in the bar or our last night and we re told it wouldn t be a problem but we couldn t reserve a table

view, amazing staff, room service menu also decent

room service has limited options

spa wasn t available and parking was too expensive.

view on the bay very good room service and very professional team from concierge, people at the desk and lady at the room

the little plunge pool on the rooftop terrace makes for a refreshing break from the hustle and bustle of the old town

breakfast

really what i didn't like but just some thoughts to consider: cooked breakfast component - not done that well, have had better the 150 euro supplement for the dog is

breakfast was good, staff very helpful and friendly

breakfast was the same for 4 days

rooms, cleanliness of the place, good facilities (including gym), complimentary apples and coffee

kind and pleasant staff, comfortable room, small but serviceable gym (a few cardio machines, a rack of dumbbells and a lat pulldown/fly machine)

free coffee and tea plus fruit with a lounge on the 1st floor with microwave plus a small gym

very clean, modern, has a little gym. big comfy bed and good shower.

everything, the comfort, the gym, the sitting room and the staff!

wonderful staff at breakfast and reception

breakfast and gym were ok, can be improved slightly.

breakfast was lovely

was a function in the associated bar next door which meant we had to have a drink elsewhere one evening

lovely breakfast, great room, friendly staff and excellent location

the room service food wasn't great

tables at which we were about to sit in the bar and just outside the bar, before dinner, were not clean

room service for a cup of coffee seems extortionate

hotel staff we encountered were very polite and courteous and very professional especially the bar staff

was a bit expensive in room service

quality and price of the food of the room service

room service food was ice cold

the early check in for both rooms was another big plus in terms of service

have a small gym and bigger pool with sun loungets

excellent bar and room service

nice bar area

the hotel also benefits from the bar 'pepe', 2 minutes walk

location away from touristy congestion, friendly staff and good parking garage with ev charger

closing time of the bar (11.00pm)

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

clean.heating facillity at bath room. gym next door.

great gym

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities that

expensive. the gym was closed.

it is a budget hotel with very good breakfast, rooms could be a bit more spacy but for short stays it's perfect

very smart for a mid range hotel, excellent breakfast and attentive staff.

the hotel is clean and modern, and the breakfast offers a good variety of options

music in the bar would be nice in the evening !!

the highlight was the breakfast room where the views cannot be matched

you don't like to walk and have a fairly good level of fitness (this is not the hotel for you) the train/cable car from the hotel to the bottom of the

the lobby bar was nice and the breakfast buffet had delicious food

amazing bar and restaurant with delicious food

the staff were great the food in the bar is good quality against cost

bar and restaurant on

staff are so friendly and the food and bar area are a welcome relief after a long drive

the breakfast was absolutely insanely good

the bar was well stocked

only thing they could do to improve the property would be the addition of secure parking for motorcycles

have an absolute amazing view over zarautz from either one of the rooms or from the restaurant/breakfast area

huge terraces outside; beautiful view; very friendly personnel; nice food, breakfast was ok; a parking space was available

free parking right by the hotel

breakfast pancakes and eggs undercooked quite offten.