of free parking, nice clean room, comfortably bed

room service was excellent, the bus was quirky we loved it we were attending my best friends

good choice at breakfast and plenty of staff serving in the restaurant

1 person staying who didn't want to spend a fortune on a room for 1 night, lovely staff meals and breakfast were great, ambiance was lovely, loved the rustic miss match look, i couldn't fault the

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

both my husband and i enjoyed the spa facilities, our spacious room and the food in the bar area and at the breakfast buffet as well as breakfast service on monday morning

staff and food were excellent. golf and clay pigeon shooting.

loved the room, mini bar stocked well. loved the spa

pool changing rooms need a serious update

times for adults only, paid a lot of money for a relaxing stay to be treated by 20 plus screaming kids in the spa

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

rooms were quiet with parking nearby and good blackout curtains

the bar and bistro staff were lovely, nothing was too much trouble

very poor wifi and no breakfast included in the price.

golf availability was a bonus

full english breakfast wasn't nice , room service was late ,

there's no room service, no dining area in the actual hotel

wifi is very good, tv streaming easy

staff friendly - accommodated a late check out and were very helpful

less the food offered on a sunday evening was different)

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

fed building; lots of amenities fantastic services and fully equipped training facilities ie pool gym sauna ; it ticks all the boxes highly

waiting and bar staff first class

staff, great location, very clean and fantastic leisure facilities my 6 year old loved the pool

cocktail from the bar was weak, had to send it back to be re-made

the beds were comfortable and all laundry and towels were like new

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location was perfect for

i will be back in a few week. breakfast room service was great ud83dudc4d

cleanliness friendliness of the staff and the quality of the breakfast and options

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

no breakfast to the room service and the sausages were awful

could have been more fruit, nutella and pancakes for kids.

we were given a late check out 2pm, so managed to visit the life centre too

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

the wifi was absolute rubbish!

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

we also travelled with two kids ages 6 and 8 and they also loved this hotel

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

gym is a good size for a hotel with a small pool

breakfast was room service due to covid but was on time and very nice

wifi a bit slow. no seeds at breakfast.

breakfast was great with plenty of choice.staff were really friendly and helpful.

round 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

very comfortable bed, free wifi, great location, close to the city centre

room was on first floor near the fitness centre and smelled like a school gym changing room.

we had room service

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

the breakfast last year was buffet style for the hot food, but not this time

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check in even though i mailed about an early check in prior to

breakfast was excellent, plenty of choice, all fresh, room was spotless

great use of the gym as well

late check out was very welcome

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

central location breakfast choice was good kids loved waffle's for breakfast

mini-bar, naughty in that it s just pop and water! don t say free bar. bar means alcohol

also used the gym which was excellent too, had the whole place to ourselves

the location, the room, the attention to detail, the room service

gym

also the free wifi is really straightforward to connect to, and it's fast

pecially the sausages) and kids eat free which is a bonus, brill location

room was huge you can pay for late check out they can hold onto your luggage the staff are 10/10 the view was

ins not desserts

kids (14 and 10) and me have spent 3 nights in this hotel

it's centrally located, quiet, good wifi, near everything else that matters.

gym on site

brilliant breakfast - good selection of buffet hot elements and more than food

gym is annoying not being able to go right in and have to go to the desk first

the room service robot is something my kids will remember forever

the layout was spacious with plenty of space to sit and relax in the bar area

the bar was card only. cash is freedom. we need to still take cash.

we had to change rooms shortly after check in due to no wifi connectivity

the rooftop bar was an unexpected bonus with the best views over the town and tyne

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

wifi was less than good and non existant on our 9th floor

kids swimming lessons going on in a pool that was already quite small

pool and gym with the price

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

room, staff very friendly, extra effort made for kids

spa in hotel was lovely had a sauna steam room hot tub & pool

the spa pool was very nice and a great extra, although the showers could do with updating.

breakfast expensive so we went elsewhere

decor location staff very friendly wayne and michelle at the bar lovely welcoming bed was so

there is also a well equipped gym the breakfast buffet is extensive, with a wide range of options available

relaxed and clean , we didn't have our room serviced because we only stayed 2 nights , but the bar was happy to give us more tea bags as we only had 2

standard of food at breakfast was outstanding

kids pizza didn’t have much taste either

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

late check out at no extra cost.

friendly reception and bar staff. very helpful and professional.

everything else! great room; lovely breakfast

couldn t access the wifi as it was unsecured.

10.50 each extra); room service was a god-send!

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

which i am one) - good car parking, excellent check-in, available facilities

central location. all the staff we met friendly and helpful. room service was good.

very friendly staff in the bar who were welcoming and fantastic with our little kids

staff everything you want town centre quiet room super breakfast and staff attentive, nice bar and restraunt this was our second visit won't be our

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch their tv in bed while me and my wife watched tv on the sofa

great pool for the kids, lovely breakfast really helpful staff when we requested a room change.

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

we even got free late check out which was very much appreciated

wifi good signal close enough to walk from gateshead metro or newcastle train station

wifi was poor too

fantastic staff in reception bar and dining room

service could have been better found room door had been left on the latch by room

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

good wifi

a short walk to the attractions of the cathedral, castle, bars, pubs etc

offered different restaurant however we travelled most of the day, just had room service

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

earlier check in options even if pay a little more free parking more room service options

very weak wifi

the bar was a lovely place to sit and it had outside space which would have been great if we d had

) - wifi was great, as were all facilities

the coffee at breakfast was poor quality

very poor wifi

without having to write it down), spa and beauty

lovely breakfast and hotel was decorated beautifully for christmas

comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

bar service was very slow. just needed more bar staff.

the dinner i ordered as room service was very poor

ver mentioned it to reception though) which annoyed the kids but as we were only there one night and checked in at 7 and out by 8