explained what the hotel had to offer, gave my kids free sunglasses and buckets / shovel for the beach too

staff were great. early check in was a bonus. also bag storage on last day in usa was helpful.

rooms were clean and my kids enjoyed it

still a very uneasy feeling when you’re traveling with 2 small kids

i asked for an early check in and they graciously accommodated us

the pool closing are !

pool lovely

added to my bill that cost $56, while i didn't have anything from the minibar or from the room service, i have been promised by the front desk to return it to my card, but still nothing

guest services, room service, housekeeping, literally everyone was kind and went over and beyond

no frigo bar refill limited options for room service

staff upgraded me, did a complimentary late check out and stored my luggage

the kids were looking forward to swimming in the pool but we werent able to and that made the kids

also, we asked several times to pay for late check out because i was quite sick, the day before, each employee said that it would be ok at

fantastic location , excellent food and bar , wonderful yoga and bike access and great staff

it has a well-equipped gym, a nice pool and they lend skateboards and surfboards

no pool of breakfast etc due to covid

+ location + wifi + friendly staff + in-house starbucks and breakfast bar

not much! no hot breakfast if you wanted one but plenty available very close by.

swimming pool never had any sun however the hotel had a lovely terrace area that did see sun

instead there is a health bar to buy food and drinks and a small market/shop but expensive

nice original california retro hotel, good food at the bar and restaurant and live music really fun had a great

close to beach restaurant and bar next-door

got early check in

cute bar next door

heater/ac didn’t work in first room. beds are really hard. gets loud from bar next door.

this made it very easy to take the kids over there without walking too far

coffee in the room, room service would not bring to room

loved the property, staff, food, gym and location

not very good service in bar with friends and charged $40

view of the pier and the northern beach from our room and late night cocktails around the pool bar area whilst overlooking the santa monica pier was really

laundry room was a useful option but wish it didn t cost so much for the detergent & to use the

very modern, staff were welcoming and friendly. room was spacious and clean. pool lovely

the staff were extremely helpful, including allowing us a late check out, and there were many seats in the lobby with charging ports for customers who had

services and breakfast have been up to our expectations

kids breakfast was very expensive

service, charm, pool, comfy bed, fig restaurant, dogtown coffee, gym & walkability

beautiful facility . loved the spa , outdoor dining and pool service

gym facility poor, spa a bit expensive and not too service oriented

many rooms with stunning beach views and great gym and yoga classes. fun vibe.

great bar and restaurant with excellent service

i enjoy my stay at the hotel - also late check out still 13h00

room service is almost double once tax and delivery is added on which is confusing since it s

ordered an item from room service

room service options were terrible, after sightseeing all day, we wanted to relax in our room with

evening restaurant service was only at the bar or outside. dining room closes at 3pm.

we were traveling with our toddler and they had a treasure chest for kids so she was able to pick out a toy to keep - that was a sweet touch that we really appreciated

close to the beach (although i would pick a different hotel closer to the water if i had kids with me and planned to regularly walk to the beach)

fully stacked mini bar and quick room service

ncakes) and some staff too

location, modern decor, gym open 24/7, nespresso machine in room, knowledgeable concierge

she even let us do a late check out, we ended up not needing it but the fact that it was available made it even better

wifi not strong enough anywhere in hotel to take video calls for work

the adjacent roof bar and restaurant was also a very nice place to be at night, albeit probably better in the summer

the gym is good for the amount of people inside

a $5 fee to delivery for room service

excellent location, beautiful rooms, gym

the happy hour with bar food from 5pm to 7pm was a bonus when we arrived late in the afternoon and couldn't be bothered

the hotel was great including the bar and pool area

excellent staff ,very helpful and beautiful property and the pool area is to die for

if i was being really precious i would say the pool is a little on the small side - but there are 2 and they are beautifully laid out - the team

pool was nos as big as i expected, but still very nice, no room service, but bar and restaurant open until 10:00 pm, food was good, limited options, but all

wifi sometimes was very slow and didn't work one day so we had to leave hotel to get work done

the room, the staff and the pool, we even made the check in 2 hours early which was amazing

kids really enjoyed the pool, which was a great escape from busy santa monica pier

gym is very basic -

the gym is not 24 hours, and you have to make a reservation for using it.

nice hotel and gym

if you are more than 2 people in the gym, you can't actually ues

had to walk over to the gym to get water bottles filled up.

the gym was very small and not air conditioned

i wish they had breakfast and such up on the roof.

i also watched an employee taking a plate up to room service eating a french fry from the plate

pubic hair in bed room service: systematically forgot silverware

breakfast downstairs and the food was beyond great, along with the lady's that worked there my kids love it there

distance from venice beach with great rooftop bar to watch the sunset

i like that they offered early checkin and late check out as well as options to upgrade the room

we have asked for a late check out as our flight was departing at 7 pm back to germany

accessibility & great location. early check in clean & quiet.

also they charged for an early check in - by 40mins - without letting me know there would be a charge for that

staff are very nice and helpful, front desk staff alfonso helped me to have early check in when my flight arrived in the early morning

outdoor pool was small

they were friendly, engaging and professional especially fabien

we didn't have more time to enjoy the pool!

hotel was nice. the bar was very nice.

bar closed early and is only open a few days a week

the sofa bed is thin and not very comfortable. ok for kids though.

they accommodated our early check in

very kids-friendly and pet-friendly

lovely pool and spa tub - shame lots of rain

the snack bar was great and not too expensive

as a guest, you are given a menu with breakfast options that will be delivered to your door at your chosen time in a picnic basket

and the daily breakfast baskets were wonderful

the shower took a little getting used to, and breakfast was average at best.

breakfast came in a picnic basket with a thermos and consisted of only high quality ingredients

was quiet felt very safe and bed was very comfy, kids loved the giant tub and the private patio

water in the swimming pool could be cleaner. band aids and tree leaves floating around

no room service

air con in the public spaces was super cold, some guests in the lobby bar had blankets round them

unable to book spa before arrival, and once arrived was fully booked.

of pool and marina

the complimentary breakfast was great.

to king size bed from queen for free due to early check in

very friendly staff and clean hotel and excellent continental breakfast.

breakfast was amazing

everything was clean and breakfast was great.

the room service did forget to bring in more towels and toilet paper

the pool area small, but enough - clean and nice

view , location and bar ;)

wifi was not very reliable and inconsistent

room service

the gym had a funny smell

i liked the gym equipment and the filtered water

didn't like the $25 early check in fee.

pool towels available, jacuzzi cold, offered early check in and was told that’s never really a possibility

pool was great! kids loved it.

problematic as one section is separated from the pool and the gym, the other separated from the bar and the restaurant-with quite a walk up or downhill to reach the other

pool just as beautiful as it looks in the photos

it's conveniently located. the staff is exceptional. the room service food is decent.

room service was hot, tasty, and quick

lack of room service

glass and invades personal privacy and causes embarrassment if you are traveling with family or kids

breakfast in bed the first morning was great

outside the room we absolutely loved the pool and small gym area

that created any negative feelings - sign in to wifi due to lost connection several times a day but was no big deal

i wish the bar was open, but covid got in the way.

the gym was well done and nice and cool to facilitate a good workout

rooms, gym, cleanliness, location.

gym is very basic. my room.was not cleaned for a couple of days.

no room service

had full amenities- minibar, $10 food/drink voucher, fast room service and a huge flatscreen with wide channel variety

breakfast provided in the morning was a nice touch

really enjoy the breakfast make your own pancakes

sunday but breakfast finished at a relatively early 10a

clean rooms. pretty good breakfast.

everything was clean,breakfast in the

filtered water should be more accessible! was silly to have to go to the gym for it.

there was a lovely gym i used a few times, and it was well supplied

desk could be friendlier, not tipping was strange, mattress not great, room service took one hour then i called and came quickly after

the staff was excellent for in room service and the hotel room itself was beautiful

wifi was not good, not a good coffee machine,

could use an upgrade in some respects - a swimming pool - upgrade of the rooms

the room also has microwave , and they have laundry room for guest so i can wash my clothes

pool, although it was a little chilly at the time

breakfast was so good, friendly staff, we asked for late check out and they let us stay until 1pm

-no pool

couldn’t access pool because elevators were down on the only day we had planned to go to pool.

the pool was tiny and overcrowded, not befitting a hotel of their stature

is not the best for tourists bar and lobby area ambience is nothing but cold and not comfortable not value for money room dining

for a hotel of this class, at least the use of the sauna / pool should be included

restaurants, breakfast time, fitness center, spa location,

we arrived to the hotel late around 9pm and had a club sandwich in the bar area: the sandwich presentation was terrible, the french fries were way too many

we had room service on the first night, which was excellent, and breakfast in the hotel was just as good

spa was very exclusive and a premier experience

grounds are so pretty, the spa was amazing and the bed was super soft and i had a wonderful sleep

drinks at the bar are outrageously expensive and made me resentful.

service, 24 hour gym, and the location

room was clean, high end toiletries, really nice gym

we loved the ambience and the rooms! we also were amazed to find peloton bikes in the hotel gym!

the crowd got a little rowdy for the little kids to be around

the gym was also better than most 5 star hotels

i had room service, which was fine, and also one meal in the restaurant--the pasta

the staff that included the concierge, parking valet, housekeeper, bar tenders and servers were excellent

i would have liked a bar or light meals available on site

didn't like that the jazz bar and restaurants were closed due to covid19

bar was a little too hopping with beautiful people, with live jazz music, to just relax in after

i check out they have a lot of reciept give, but i didnt give my clothes to laundry, didnt go any restaurant

i popped into the gym to have a seek peek and it looked really nice with loads of cardio and free weights

our room was ready for an early check in and we were upgraded to a suite. nice!

we

r adding to tea) could only be ordered through room service and cost $8 + tip

room service menu limited

breakfast was good. restaurant was bright and cheerful.

the pool is also very nice, as are the gym facilities but unfortunately we weren t there long enough to enjoy them in our trip

great staff, superb breakfast, fantastic service, even offered rolls royce drive to rodeo drive shopping and restaurant

the room service was delicious, with a good choice of options and the portions were very generous

spa- too small of a change room and poor set-up overall

by the pool another couple had brought their wild cat on leash just to chill

food from the room service was horrible

have high ceilings with a lot of light and are spacious with big comfortable beds and good bathrooms with a large power shower and big bathtub

limited options for food onsite, pool or brunch side menus are very typical and ordinary.

room service food

once the kids woke up fully at 5:00, we went to switch rooms

the location, layout, comfy beds, pool and hot tub area, amazing staff and bar and restaurant

a basic hotel but it s fine, the room service food was very nice, the room was clean and i wasn t disappointed when i arrived

wifi complecated to get it free

no room service or continental breakfast

30 pm from the kids running up and down the hall on the floor above us but it quieted down after we called to

- few people were in the hotel so room service was rapid fast

not have laundry service available for traveling families

she went above and beyond to help me and my kids

the gym and the location

lobby restaurant is not very good - room service was fantastic

style decor... very hollywood chic loved the spa and wet rooms

the spa and pool were closed, room awful, service terrible

the lobby bar is gorgeous and pool is very chic

after putting in the room key the correct way, system keeps saying the wrong way - suddenly the bar goes up

kids, older folks, college students, international folk

there was no room service for even water.

room service has not be re-instituted.

room service was quick and food

the waiter jesus at the breakfast was amazing always going extramile to meet our needs

room - no fresh air double charge holding bond wifi in rooms poor pool area run down marriot points not connected as requested

location , friendly staff , nice bar and food good value compare to other hotels around .

was great, nice to have the bar and restaurant on site for things like hot water for tea etc, having a nice work out room is

swimming pool it s really small

location, breakfast, comfy beds, staff, gym

very nice rooms; delicious breakfast

location, then comfort of room & bed, style, gym, pool spa.

perhaps upgrade the gym

gorgeous lobby, quick ck-in/out, the blvd bar and dining experience