was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

the shuttle problem and the price was ridiculous

for shuttle to/from airport, despite ad for free shuttle

e to strike)

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

luckily, the bartender kept the bar open for us

one bar staff at night who struggled and then was irritable when additional staff gave some support

booked it specifically because it had a pool

was a great little hotel the staff was very helpful and the breakfast was just right to start your

the staff were very helpful and the breakfast was good bedroom lovely.

shuttle took us from the airport to the hotel and we received instructions in advance how to

staff was great, the 24 shuttle was very important to have & muchly appreciated!

wish there was laundry available on site - but not a necessity.

several staff working and chatting in the breakfast room and they talked extremely loud without considering the hotel guests were there to

we needed to check out early and the staff even packed the breakfast for us

appreciated them accommodating early check in too as we arrived around 11am

chose this hotel because it offered free shuttle service from the airport and a hot breakfast

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds of goodies which was

my daughter dropped a hash brown during breakfast room service and within 5 minutes it was crawling

k at the reception for details)

in vancouver with a washer and dryer as my washer broke down just as i started to doing big laundry day before thanksgiving monday

gym was small, dark.

ordered room service, food was good, staff were friendly

nice pool and jacuzzi spa on main floor

great breakfast

many restaurants nearby. very small pool is enough for kids and the hot tub is nice.

comfy beds nice pool and hot tub all day coffee available the kids loved the waffle machine at breakfast great location, easy drive to the

only disappointment was the breakfast because of covid-19 it was a bag take away breakfast every day was the same costco muffin

good mini fridge and all the amenities i needed along with free wifi for guests

convenient, clean, airport shuttle

staff was very very pleasant and shuttle drivers were very very helpful and nice

the best was the pool and whirlpool and the gym the bedv was comfortable the shower was amazing

room service menu was very small, and the pool was being renovated which would have been nice to

it was easily accessed from the airport by shuttle

room service dinner was beyond expectations and all dishes were very flavorful - impressed

i didn't like the pool ambience- the music was way too loud and not at all relaxing

pool & hot tub were great, although a bit smaller/older than in pictures

wifi was sufficient for work zoom calls

you can rent space to leave your car and shuttle/taxi to airport provided by the hotel the cafe had very good food and service was

the bar was very good and the coffee stall was

kids loved playing in the pool

shuttle operating so we were given a taxi voucher

shuttle provided every 20 minutes

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

the breakfast and the shuttle

to airport and picked up on shuttle which was great

great value for 2 night stay that includes breakfast and shuttle to flying out from vancouver

breakfast was great. all as expected. very good service. shuttle service excellant.

kids loved the breakfast waffle maker!

didn't like shuttle bus parked in front of lobby entrance.

good breakfast. shuttle service prompt.

we were given a late check out and they minded our bags for another couple of hours since we had an evening flight

they did have a waffles, which was only one thing that my kids loved, but i don't like to serve sweets for a breakfast to

free shuttle was a bonus

upgraded to a kitchenette

was able to get a 3 hour early check in at

it has a lovely 1 bedroom suite with a kitchenette/livingroom

he allowed a late check out, to accommodate my later flight the next day

quiet, good temperature control in the room, on-time courtesy bus to the airport, friendly staff, gymnasium on site

breakfast was great. location was excellent. everything exceeded expectations.

walking distance to river rock casino

cleanliness, accommodation, and excellent breakfast for the star rating

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

the free wifi you promote hardly makes up for the lack of bellboy service

the wifi was great

the gym in fitness centre is in poor condition.

the pool with slide was great for the kids, and overall a great layover hotel very close to the airport

wifi didn;t work the first time i stayed

comfortable, clean room, great shuttle service (as others have said, they ll call a taxi if the shuttle isn t available) (+)great shuttle services. great restaurant and variety, clean comfy beads! (+)want to give a huge thanks to the shuttle drives on the date of march 12th( 8:00 pm pick up) (+)great beds. nice staff. airport shuttle. (+)location, very clean room, service , shuttle to the airport, very quiet . (+) shuttle service very efficient (+)very clean great location on time shuttle (+) and is always a pressure to have a free shuttle to the airport (+)clean, airport shuttle, nice staff.

sad the pool was closed. my kids were hoping to swim

laundry was very helpful

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

staff were very friendly and accommodating, with early check in and late check out

clean and close proximity to the airport with free shuttle. great restaurant on site

gym is small

room had everything in it little kitchen fridge tea coffee

loved having moxie bar and grill in the building, made dinner and cocktails

staff who go out of their way to address your wishes, has a moxie's bar & restaurant, and close to airport

simple breakfast included would be much appreciated.

how about swimming in the pool or working out in the gym whilst looking down on the check in terminal

and the free wifi wouldn't provide access to both my wife's and my devices

the staff let my kids choose a stuffed animal which is above and beyond

you giving the kids a little toy is out of this world, they are so happy when the wagon comes out

the pool was fun and clean and the breakfast was good

was closed but gym was open which was great to use

morning breakfast was good and the pool area was nice as well as the gym next to the pool

swimming pool, hot tub, laundry facility and great breakfast …

lot of things in the kitchen are broken; it needs a constant check and maintenance

is via a separate turnoff from the highway, i found this confusing as the access into the parking lot uses a different turn off

clean, quiet, easy and complimentary parking.

the pool and hot tub was perfect and lots of access to large towels

free parking, very spacious room, on site restaurants and very modern bathroom with a night light

its clean, and room are spacious. my kids loved it.

gym and washing machines on site very good

the price only because the gym and hot tub and sauna were of poor quality

rooms great staff and good emenities such as spa pool and sauna

the gym was poor and had no ac

the previous comment the add stated gym and hot tub, the open hour is very odd

wifi is slow and doesn t really extend to laundry room

i was able to do laundry

cleanliness excellent beds great pool buffet breakfast excellent

service is excellent and breakfast (extra $) is very good

including a staff knocking on another room s door at 2 am for room service

outside was tiny, just okay, and there was no coffee or tea bar at the hotel

i really love the spa pool at the hotel, we had it all to ourselves too.

they have a fitness centre but not open due to covid-19 so i moved to a hotel that had an open gym and coffee at 7am

no facilities at the hotel like a pool or hot tub.

has a small but old gym

comfortable beds, even had a swimming pool

bed comfy, room good size, good blockout curtains, decent bfast included, gym & pool too, staff friendly too

gym is small but i start my workout early, so, no problem at all

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

excellent location. pool. gym. parking. great spot.

bedroom slippers, robes, poor quality toothbrushes, coffee bar that did not make good coffee and bottled water was provided only once and not daily

woman working the coffee bar was very friendly, knowledgeable about the area, and helpful

and why can't they have a separate bar area

the location the pool/hot tub the bed in the room

i recommend this hotel for families traveling with kids

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

help with luggage, location, fridge, getting taxis, bar and service

the hotel also provides free bike rental for their guests and provide a small gym on the second floor if you have time for a workout

amazing customer service, room was comfortable and spacious, received rose upon check-in, and late check out is fabulous

we didn't have breakfast, room service fees were too expensive for us.

nice to have a kitchen too

the customer service was great. we loved the room, pool, gym and continental breakfast.

room was excellent with kitchen area great fridge and dishwasher> i was there for a shopping trip with two granddaughters

i really liked the breakfast area and that choices that were presented.

no bathtub. the pool was too average compared to the rest of the hotel.

the gym was decent too - both the gym the roof top bar and the room had great views so appreciated that

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

the hotel even offers free shuttle drop off at cruise port and downtown sites

a very long drive staff was very accommodating with allowing early check in

would like valet or room service but theyre small things

have been nice to have a small bar bridge rather than the bulky blue container

excellent room service breakfast

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

the price charged for the room and the hotel proposal and level, breakfast shouldn't be optional

xed up a room service order), didn't have a mini bar.

addition, the breakfast couldn t be eaten in the hotel restaurant and had to be ordered through room service and eaten in the room

staff, 24/7 room service with delicious food, comfortable bed, nice view, separate door for toilet, casino

gym, location, room view. concierge excellent.

marriott is a spanking new hotel with great gym and other facilities

clean rooms with excellent room service provided

the communal kitchen was a bonus

distance to downtown, near many bus stops and water taxi, gym is perfect and u will not get hungry bec theres a 711 right across the

the laundry room and kitchen were an unexpected

gym and facility closures.

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

and i appreciate that the hot breakfast option changed from day to day

very spaxious room, big bed, laundry room, gym, pool, spacious parking

the jacuzzi and the gym

food wasn t great, not a lot of options, indoor pool and spa smelt overly chlorinated

you need and more beautiful indoor hot tub spa and pool, very clean and one of the best breakfast buffets i ve ever experienced super lovely

no safe in the room. hard to get ahold of room service.

friendly staff; beautiful pool and great gym

room was good and clean, location was great, breakfast was good

pool was great for older kids, there is not a real

lovely room and great location. bar staff really friendly.

staff , especially rachel so helpful location room size bed pool and jacuzzi early check in

the pool was a big hit with the kids

this as a lovely hotel in a great location. pool and gym were amazing. staff so helpful.

the pool temperature at a lovely body temperature so we’re not freezing while playing with the kids in the pool

great kitchenette area with wine glasses & nescafé

great room service

the wifi connection is not stable.

the spa and sauna are also very great for travelers to relax

the hotel doesn t have a laundry service

available, including in their room flyer printout) which can be troublesome when travelling with kids

we also had drinks in the on site sports bar which was

come every year with one of my kids for a night down town

the coffee shop and bar and the restaurant all offered great food and

were going to the early 1pm canucks game and had requested early check in if possible

best location in vancouver. a fantastic restaurant and cocktail bar attached

the pool and hot tub were great and the area is easy to navigate with lots of great food around

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

shower not working mediocre lunch strange reply after asking for a late check out

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

gym was a bit lacking but just opened up

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the ‘fish and chips’

it even has a bar next door, and is a short walk from granville

also, there is free coffee every morning and free laundry

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so friendly

we really enjoyed the pool area although small it was sun all day and the pool a

made our morning by accomodating us for a quick dress change, and then also accomodated our early check in

that i didn't like just some extra supplies needed for the kitchen eg microwave food cover / veggie peeler / paring knife

nice quiet area outdoor pool and very helpful staff

i felt so bad for my kids

the set up of the rooms was perfect with all the kitchen amenities

we did the pool, oldest did the gym twice and sauna

the gym was not your average hotel gym, lots of different kit

the 2 bed apartment for a family - great kitchen loved the amazing bar and restaurant downstairs

the kitchenette was nice. the staff was very friendly and helpful. the kids loved the pool.

they didn't offer any extra information about amenities or things to do with young kids

nnifer in front desk was very nice and help us a lot) facilities bedroom bed gym

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

the bar was great

a pool was important

the reflections terrace bar was beautiful

entrance is small and crowded as there is a bar sharing the space with the check-in counter, so it has a lot of people at any time

we also loved the breakfast downstairs, the bar with a piano player and a dusky cocktail bar down below

o lines), restaurants, has a large salted pool and gym, and near high-end stores

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my lady was blown away

unfortunately, the spa was closed for renovation

service, was quick and very nice when receiving room service

and we used the spa which we really enjoyed

room service wasn t worth the price

and i m still dreaming about that chocolate cake on the room service menu

i think i was charged for the wifi. not free.

bar open but no snacks at all available

even accommodated us for early check in definitely a plus

we had appetizers in the bar during

gym is a bit small.

room was the perfect size for our group of 4 (2 adults and 2 kids) (+)bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv. (-) when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to have to flood the corridor with light so as to go into the bathroom risking (+)when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids (-) so when they suite check if they can split beds for kids/teenagers

14 hour flight, she upgraded us and made us laugh and even gave us cookies also brendan in the bar needs a special mention, so

on the curtain, only one bar of soap

that the room service came to the room with plastic plates and forks.

location, great room, super friendly staff, loved the daily room service and the daily free cookies

room had 2 double beds which were a bit small for 2 adults and 2 kids.

rooms, beds, bathroom, air handling, security, food and bar services, location.

service i've seen in a hotel in ages, from reception to bar to concierge

come with our young kids and the room beside played music till 3:30am and we're very loud we called to get the music

the double beds are too narrow for a couple to sleep in or for two small kids.

best of all, the staff were super welcoming and nice to our kids

i requested an early check in, and the hotel was very accommodating

for early check in

an early check in and did not receive any response from the hotel

we stayed with 2 kids and the suite was ideal

room service dinner the first night was mediocre

breakfast was well done, and the staff was friendly

entrance was confusing, more vegetarian options for room service

- top level service - room service - amenities

gym can get a little to crowded.

after burning calories in the gym, eating sweet pastries is not ideal

lovely hotel, comfortable rooms, great coffee, outstanding new gym.

kids requesting bathrooms have locks, but it’s fine with me.

love the new ev charger’s for

it was he perfect stay - including early check in and late check out

was concerned about the condition of the kitchen, but then saw the menu and it was basically identical to the pub menu so assuming they

asked for early check in and did not even get close

we enjoyed it very much and the 2 kids had a very

clean room. they had coin laundry on premises.

allowed early check in which meant a lot to me

did take a bit more effort to get ahold of the spa to schedule

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance higher than comfort and functionality

staff is friendly and accommodated our early check in for my bride prep day

all staff were great. very friendly. very competent. really good room service. spotless room.

we planned to spend one afternoon with the kids on the pool

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

we were told that the restaurant was closed due to a plumbing fault and that as a result no room service would be available - this was disappointing as it was all that we wanted that evening

were not given info about any spa facilities or breakfast available in the hotel

a couple more options on the room service menu.