wifi is dreadful. intermittent at best. still only one lift working - that's about 2 years now!

were not many staff for room service , the receptionist had to bring the stuff by her self

had to buy an extra room for kids

beds were very uncomfortable and the noise was terrible kids running up and down the corridor all night

accessibility to airport and friendlly staff. plus best breaded mushrooms ever via room service!

hotel great staff nothing wzs a bother great bar service

swimming pool, good, parking good and room service was very

the gym equipment was a little bit tired and one piece was broken

the bar area was nice for a quick bite and the staff was

the spa was a nice addition to melt away some stress and just relax

i had a long trip and they accommodated me with a late check out

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

husband said the breakfast was excellent

i had 4 kids in my room with me, 2 in the sofa bed and had to have 2 in the double bed with me as there is

to do with the hotel but other guests making loud noises in the early hours, kids shouting

i requested a late check out for next morning late in the evening and was accepted

bad point is that around 1am i had requested room service, and i was told there s no room service tonight wasn t even able to come down to

comfy beds and close enough to the airport to walk to at 4:30 in the morning with kids

free wifi

oom service)

the wifi wouldn t connect which wasn t good as we where hoping to relax with a film

to this hotel on several occasions but never really tried the bar restaurant

property was incredible, was super clean and great value for money , the pool is lovely and good gym facilities

we arrived on a sunday evening so parking was very easy and

its very peaceful rooms are very spacious and comfortable the spa is open until 10pm the bar has an outside area which can be a sun trap staff are very friendly and

night and the bed and pillows were super comfortable and i didn't hear any noise at all from the bar below, just a bit of noise from the traffic outside but this quietened down after rush hour

super clean, great food and bar downstairs, neat beer garden, and outstanding and friendly staff

great hotel, with friendly and helpful staff. great bar with food options available

the toilet beautiful lot of mirrors, sadly couldn't stay for the breakfast as i was late for a meeting

all of the staff were very friendly and helpful, that includes the staff in the bar and restaurant and also the really helpful chambermaid

requested for an early check in and my request was taken into consideration

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

we got an early check in and a late check out

and kids got awoken by someone kicking in the door opposite swearing constantly and it took at least 5

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

meal in cristal restaurant was lovely as was breakfast and we also enjoyed the pool and gym area

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

pool

the corridor we had to use in spa was wet with puddles of water from people using the pool

great atmosphere bar with very knowledgeable

i may have missed that you had a gym. i definitely will use it next time.

that was due to covid i am sure that service would have been excellent if allowed to open, and room service was available with drinks from the bar but it is not quite the same as the ambience

gym is lacking in equipment but ok

well stocked bar with great selection of whiskies

were exceptionally helpful , asked for early check in which was facilitated immediately

and cooked breakfast staff were very friendly, nothing was too much trouble i used the spa facilities, pool, steam room and sauna again all very good, towels were freely available as was

kids loved it

food at dinner was reasonably priced with good deal - kids eating free

very friendly and helpful staff, room with a great view and nice spa facilities

the bar area is great, with a vast selection of food and drink options, and the buffet breakfast was

modern, extremely clean , loved the spa n money saving offers great location already recommended to friends will definitely be

room was spacious. facilities was brilliant. gym and pool as part of our room price.

our view was of the gym/ event section

lunch in the bar was good and breakfast was plentiful, good choices, hot and delicious

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

great food and breakfast outstanding and

i did not dislike anything just wish it had spa facilities.

and free parking

of places do not bother about it , would a be a tad better if they extended the times maybe as kids didn't go down until 10pm so left 1 hour

breakfast should have been warmer

garden/play area are nice for kids. room was a good size

brilliant breakfast and great location for the airport

good parking

bar not serving alcohol until 12 lunch on the sunday, then when asked why was rudely told because

loads of parking as well

facilities were great, pool, gym etc all really clean and had everything you needed for a few hours down time

the hotel accommodated every part of my trip by allowing an early check in and late check out at no extra charge

very clean, well laid out, breakfast amazing.

we got in early check in and a late check out

felt welcome with the kids

lovely pool and well equipped gymnasium

for small kids it hard to get to the pool

i had room service once during my stay which was fantastic

we ordered room service for our dinner and i must say for room service meals, it was above our expectations

handy for town and good parking for £10. excellent pool for kids

lovely hotel lovely staff. arrived early and got an early check in . breakfast was lovely.

also the cost of the stay was excessive due entirely of the golf in troon being on

i had asked about early check in or left luggage several days prior to arrival

i was impressed with room, the location, the breakfast and the staff! i will definitely be back!

price was inflated due to the open golf being on at troon.

i had rang the night before about an early check in as we were travelling with kids and no one got back to me

beds were so comfortable and the pool was great for the kids

we also loved the pool even though kids under 16 weren’t allowed in the saunas or the jacuzzi

room is spacious and clean, staff are friendly and helpful and the spa facilities are

kids love the pool and hotel overall

decent room service menu

wifi was good

available at reasonable prices, some toys for them to play with and breakfast was free for the kids

the market to keep away from noise - comfortable room size ( big enough ) - toys and stories for kids - excellent service - reasonable price - it is really amazing

breakfast firsst day love it , rooms look exactly like the picture on website, staff lovely helpful

nice hotel for a night away with out the kids

we were also given another free drink because we chose eco room service

welcome is as great early check in

my father passed away the last night and they allowed us a late check out with no extra charge

we ordered room service late that night and it was very quick and very tastey

excelent location! great breakfast!! good wifi

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

the room (king bed with sofa bed for kids) was tiny. barely enough room to pass the bed/ sofa.

to little food menu and a lot of kids about

the bar was fun and good

spa / room service

spa could have been open until later in the evening

wifi was a bit hit and miss but maybe that was a bonus to help us relax more!!

ev charging at the door, and and excellent location for going out and restaurants

staff were very welcoming, room was spotless and bed was very comfy, breakfast was incredible.

had breakfast in room, lovely and big hit with the kids

everything was fantastic, such lovely staff especially at breakfast, which was lovely.

great for an overnighter but didn’t use all facilities like the gym

all the staff were very friendly and helpful, allowed early check in and offered to store bags on check out

for price this was superb as cracking breakfast thrown in also which was really nice

well setup buffet breakfast ordered every night still with some hot

45 by a laundry van that took ages to unload etc

nice clean room and hotel. breakfast was nice and relaxed. staff were friendly :)

excellent friendly staff. reasonably prices 24 hour bar onsite. central location

my knee and they gave me a small bag of ice to put on), breakfast was fabulous to start the day, bar drinks were good

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

had breakfast, had the queen premium

clean, good location, early check in.

) also, online it says there is laundry, but there is not

modern room which the kids loved (we had a triple room with bunkbed and double)

staff in breakfast were fantastic

could hear the guests kids upstairs but you can't have everything in life !

wasn’t ready till nearly 4 and had asked for early check in

fault a thing apart from booked in for a late check out at 2pm and obviously was a mix up and called our room at 12 and awaked us

tbh the staff was so helpful could'nt do enough for us breakfast was amazing too so much

early check in was quick and efficient very clean and good sized rooms, with iron and ironing

great location , good price and liked the gym and was a decent breakfast

early check in no problem upon arrival

kids pizza drowned

bar staff made the best ever irish coffee

i asked for an early check in and they gave me my room at 9

location, bags held for us as we arrived early in the morning

downfall was my kettle didn’t work :( still got help from the staff and tea from the bar so not a

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

clean & modern with friendly staff - i even used the gym which was small but they have

very central. parking across the street. lovely breakfast

they need a better room service menu

were unfortunately next door to a couple with screaming kids but that was not the hotels fault

expensive room service with limited choice they had a better selection last year

wifi is unfortunately down on my last day of stay as well as the lift condition is kind of old

were friendly and accommodating particularlywith our last minute request for late check out

excellent even for 2 fussy kids

our room was way too small for two. we had no option for an early check in.

early check in and very helpful staff.

we arrived early to drop of our lugguage and we manage to get an early check in at no extra cost

reception area, bar and room were all really good. the gym was very good.

a bit noisy from the room upstairs. kids running about a lot.

tv wouldn't connect to the wifi

no wifi

in february but the small price to upgrade to an executive room was very much worth it for an early check in, late check out, access to the executive lounge etc

the friendly staff. conservatory bar & breakfast room over looking st george's square.

comfy beds, excellent location and lovely building, good breakfast

great location, next to train station , friendly staff , staying 1 night 2 adults and 3 kids

a good variety of breakfast foods which were fresh and delicious

very clean through out. lovely breakfast. very friendly staff.

breakfast good. perfectly situated.

modern clean city centre hotel with good bar area and lovely breakfast

m) unheard of anywhere else - so friendly

fantastic wifi, hospitality corner was great, hotel very clean and central. we will return

24/7 bar and restaurant with bar food type dishes that was even open on christmas day so we could get s