of the duty manager, the reception staff i dealt with were all very friendly and helpful, the bar staff were both friendly and efficient

requested for an early check in and my request was taken into consideration

channels close to hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

we got an early check in and a late check out

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

gym is lacking in equipment but ok

room service was excellent

the gym. very poor equipment .either bits missing or old equipment.

eally a pool and gym but can t have it all!) hah

very kind and organised a very early check in as i was flying in for a family funeral .

maybe the breakfast offer could have had proper english one (sausages and hahsbrowns )

house open 24 hours with warm comfortable and beautifully furnished sitting room, dining room and breakfast room

great, nice quiet area around 30 minutes from glasgow city centre, there's a nice spread on for breakfast and the owners where lovely along with their doggos, very welcoming, informative and

our dinner in the hotel was also great, no faults whatsoever and breakfast was also perfect

the hotel was open to all the campers and breakfast was available for everyone, as was the 24 hour tea, coffee and juice

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

spa and food

to this hotel on several occasions but never really tried the bar restaurant

we had wifi connectivity issue in our room 201 and 203... very poor signals

breakfast was great, loads of choice

wifi was poor in the rooms but expected so didn't get as much work done as i would like but maybe

it was xmas day two families were there with there kids for xmas dinner but later that evening they spoiled other people's enjoyment drunk adults kids

noisy could hear kids in next room and could hear the airplanes

were not many staff for room service , the receptionist had to bring the stuff by her self

noisy could hear kids in next room and could hear the airplanes

had to buy an extra room for kids

got early check in. lovely staff late bar late food

lovely hotel lovely staff. arrived early and got an early check in . breakfast was lovely.

we really enjoyed the food when we ordered room service twice

central location for a great rock bar (slouch) and near to gig location the (+) very pleasant little bar with exceptionally helpful staff (+) bar open after we came back from theatre (-)beer selection in the bar could have been better. (+) the short walk to sauchiehall st we didn't mind, the 24hr bar and pool table were handy and utilised by us (+) the 24 hour restaurant and bar was also great if we got hungry (+) the bar didn't close so we could socialise when we got in (-) we especially liked the reception and bar area, the provision of snacks and the little touches , candles on the tables and general (-) access to the bar whilst we waited for coach parties to go up kept us calm

the room was very clean and we'll equipped. we used room service which was excellent.

breakfast was exceptional

available at reasonable prices, some toys for them to play with and breakfast was free for the kids

also used the gym, sauna and steam room on the roof which is brilliant,

i had asked for an early check in, however they said they could not do it.

spain missed our train/bus home and were stuck just all round fantastic and were amazing with the kids cannot thank them enough

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

wifi was very poor, non-existent at times

the bar was still open for people coming from the concert which was nice

kids loved it

breakfast was also great

lovely quiet bar downstairs

spacious room and staff superb, especially helpful with our blind dog service in bar a little slow as only one staff member on duty for a busy bar on a sunday evening; but he was

in the morning was a charge for food and drink for room service

room service was fantastic and all the staff

was loud poor nights sleep for me and my 11 year old wouldn’t recommend room 151 when you have kids

friendly staff very clean and nice rooms well equipped gym breakfast was wow

as above - woken early by a laundry van!

comfortable, gym facilities, friendly and helpful staff and wondered complimentary

staff, facilities, location & gym - will definitely return :-)

45 by a laundry van that took ages to unload etc

very clean and v good wifi

booked the night for my son, his wife and three kids as an early christmas present as they were going to see the musical hamilton

bar staff made the best ever irish coffee

good breakfast

a early check in option with a fee

room service was closing early

nice breakfast with variety of choices even can order omelettes

sofa bed for kids was small..

were unfortunately next door to a couple with screaming kids but that was not the hotels fault

the breakfast selection was very good

sauna needs to be hotter needs a cold plunge pool (repurpose hot hydro pool) working lockers in spa snow machine is fun but wasn t working (-)swimming pool was being refurbished (+) we used the pool and spa facilities all spotless and relaxing (+) the pools were so warm and relaxing, especially the dark pool (coll), with jets of water being blasted (-)unfortunately the pool was closed during our visit but we were kindly booked into their (-) and the swimming pool area could do with a bit of tlc - there was quite a bit of chipped paint (-)shame the pool was closed for works (-) we wish the pool was open more often but we were happy with the service (-) we didn t have breakfast on the day we left as we wereonly allowed into the pool between 8-10am so we went there (+) the spa was truly amazing with different steam jacuzzi and snow rooms as well as the full length pool and overhead water jets

gym and spa was under reconstruction which we weren t aware of when booking which was

wifi was a bit hit and miss but maybe that was a bonus to help us relax more!!

late check out as well which is so much better

it is an amazing hotel with a very nice staff, fabulous spa zone, fantastic atmosphere, amazing food

room, breakfast, shower

location room was ideal and clean breakfast in the morning was good plenty of choice… excellent value for money would definitely

we arrived early to drop of our lugguage and we manage to get an early check in at no extra cost

our room was way too small for two. we had no option for an early check in.

breakfast excellent

enjoyed the whole experience, from the lovely room, to the spa , we could not fault anything

very clean, well laid out, breakfast amazing.

how some of the staff were giving me looks etc because i am young and was on the 20th floor even room service when they realised i wasn't an older person changed there tune however the younger

the food in the restaurant was lovely the staff were also very friendly and helpful spoke to the kids and made us very welcome

breakfast, comfy furniture

room service was mentioned in the room but on requesting it was told it was not available very

best location, nice staff and delicious breakfast

the room was very comfy with adjustable ac/heating, a chrome cast on the tv, free and very fast wifi and a bathroom with loads of handy spaces for all your stuff, not to mention the brilliant

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

the breakfast in the morning was delicious

all staff very friendly, dinner and breakfast excellent. hotel very clean and tidy and modern.

room was spacious. facilities was brilliant. gym and pool as part of our room price.

reception staff were so nice and great with kids

great staff, excellent gym and decent breakfast.

pool and spa facilities great

kids complained about no free wifi in the room -premier inn did it.

lovely pool and well equipped gymnasium

no free wifi in room

was amazing bar was not to expensive the breakfast was to die for something for everyone

from the spa to the gym, food, car parking ; staff they are all a1

room, bed and breakfast was excellent

the music by the bar in the evening could be mixed.

gym great too

comfortable, beautiful décor, free mini bar (non-alcoholic), room fully equipped, nice bar area to

kids loved the pancake machine

the gym is small but perfectly formed

the gym is a bit small.

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

booked the wellness suite and managed to get the spa to ourselves for the hour

food and drinks at the bar are great as well and topped off with a cracking breakfast

spa a little bit outdated and sauna didn't work when i was staying in

room service menu could have a bit more choice

good wifi

beds were so comfortable and the pool was great for the kids

with first class room service what's the best i've ever had even in five star hotels also although the menu in the

the hotel advertises a laundry service which was, in reality not available

very friendly helpful staff even at 1am in the morning, value for money breakfast.

laundry service was so nice

great people watching from the bar area

reception staff and bar staff very courteous

that i paid £20 for early check in when the room was ready anyway

but at night the vega bar and wspoons had coffee machine switched off

clean at all times. nice gym too

e the 7th floor bar and bowling as we simply booked for a night without the kids and listening to mum/dad on repeat, so once we got inside the room we didn’t leave until

breakfast and breakfast room was excellent

a free complimentary upgrade into the junior suite and a complimentary late check out

would have been great if the hotel have coin / self operated laundry as the next available self operated laundromat is a distance away

room was amazing and great layout to accommodate children my kids loved the bunk beds will definitely be back

we stayed in the junior suite we are a family of four with two kids so the room size was perfect

the late check out, the bar and the room size.

great gym facilities. breakfast was superb

was great: very spacious and clean rooms, gym available, however a bit small, and helpful staff

spa was relaxing and welcoming

my partner enjoyed steam room as my kids swimming pool

the bar staff were good and the dinner excellent

central and late check out

the room service options were good although i didn't use it

stayed 3 nights, breakfast was really good value, great choice, freshly cooked and restaurant/reception area where

cold eggs at breakfast.

friendly stuff, great coffee, free wifi, breakfast included in the price, great location, clean rooms

to the executive lounge and we were given vouchers for a house drink each, a coffee from the bar each and 10% off of our food bill in the restaurant

somewhere to sit and get a cup of tea, and the whole downstairs lobby had the resemblance of a kids camp with people everywhere and sleeping on the chairs

we had an executive room so early check in and late check out with access to the executive lounge

free fast wifi

the room service menu is lacking and limited and that's a pity.

room was stunning. bathrooms and shower amazing. lovely food and breakfast.

great pool

lack of parking

the good - i had one of the best room service meals i've ever had, pretty perfect duck with berry jus and truffle mash, followed by

not up to the 5 star cleanness's , lamp shade was full of dust along with the top of the mini bar , a simple wipe with a cloth on this would make it not so visible , the spa facilities were

arrived a couple of hours early expecting to drop off our bags and come back to check in later but we were given early check

arrived super early and the staff were so so helpful, let us enjoy a breakfast and early check in, more than we

after a long journey the night bar was also a big plus, even just to warm up with a hot chocolate, it was such a nice experience

the price of alcohol at the bar was a little expensive.

everything was super clean and the breakfast while it only has limited options for food, it nevertheless did the trick