friendly staff, fantastic breakfast and the hotel bar was brilliant.

karolina on reception was most helpful and bar staff friendly

the balcony bar is great as you don't have to leave the hotel to have a great night

for personal reasons we requested early check in which was adhered

was superb, from the moment we walked in, freindly staff, excellent facilities throughout, & a bar that made you feel very welcome, breakfast has to be a 10/10, once again staff at breakfast

kids would prefer better wifi coverage. we generally prefer firm beds.

the kids enjoyed the novelty of the four poster bed and old school charm

our room had a beautiful free standing bath with a view and my kids adored the 4 poster bed which was extremely comfortable

also looking forward to a swim and there was a kids club in the pool and we would have to be checked out by the time the club was

cleanliness of the room very good and i also used the spa on this visit

for the price the breakfast was cold we had room service

hotel: comfortable and welcoming with a pool and a gym and brilliant restaurant and bar

was made to feel welcome we came for a world ball and the kids 1st experience was amazing hotel staff were

staff were very friendly and helpful, arranged an early check in and phoned taxis for us

we both enjoyed the pool and i especially loved the jacuzzi

chance room sister but saff manger help out move room was geat so be all same leave and spa and pool changing room let down kids and female had change in same room was let by us and walk

parking, view from room, walls were very thin, could here party downstairs.

no crisps or nuts for sale at the bar and no music in the lounge (on the night we stayed). (+)building with lovely refurbed modern rooms , lovely food and and drinks at the bar and service (+)helpful staff, rooms were excellent, and the live band in copper bar made the night such a great (+) food delicious and bar area just lovely with fire lighting (+) bar food and breakfast was excellent, reasonable bar prices (+)reception and bar staff very helpful (+) the food we ordered in the bar area was delicious (+) the hotel bar even had live music even tho me and my fiancee were only passing threw the bar to go to the (+)restaurant and bar staff were very friendly. dinner was excellent.

location, helpfulness of staff to arrange an early check in

the hotel wifi was not working for the duration of our stay.

priced stains on carpet in bedroom wifi poor for tv light not working near tv light fittings loose on bedside light breakfast staff

breakfast was lovely, and the staff were all so friendly and helpful

kids bed

from our greeting at reception, the room, the food, the bar and leaving the hotel as well

in thermal pool to cold could do with one more outdoor jacuzzi or extended outdoor area as spa area feels

d outdoor hot tub) to

super view - super crew - super nice - super breakfast all was really super

ordered steak one night on room service and it was unbelievable

easy access. parking facilities very good.

not great for kids / older family members rooms were basic for the price

excellent hotel in every respect in town centre kilkeel. superb breakfast

generally, although there seemed to be some undue confusion about our accepted request for an early check in but after this everyone we spoke to was lovely and very helpful

breakfast was first class they had a great variety to chose from .