restaurant food was average at best. pool was closed for season already.

not to mention well equipped gym, we were not too sure about the location, but facility was very nice

wifi was very bad. can t get it from the room.

rooms were gross, out dated, wifi wouldn't work

i also appreciated the restaurant choices and lots of free parking at the hotel

beds, breakfast, clean room and building, smart tv for screen sharing my phone, parking, gym

oh, breakfast was excellent too

island very big and comfortable room it had the facilities we needed for our short stay - laundry &

during our stay, we were provided courtesy shuttle rides to and from the airport which made our trip a lot easier and faster

kids love to stay here and have fun to use swimming pool and hot tub

the hotel had no gym or pool, or restaurant nearby

the view, the room and the spa tub were amazing! my favorite hotel so far!

we love this location and the room itself. the spa suite is a wonderful experience!

the room was fantastic, very comfortable. we were surprised that it came with a full kitchen.

there room was clean and loved the kitchen and large bathroom

was the odd time the hotel was full and kids were running around the halls late at night

noise from kids in the hallway until after midnight

and there was no bacon for breakfast

pool and spa good great breakfast

comfortable bed, good breakfast, great to have a pool for morning swim, friendly staff.

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

for shuttle to/from airport, despite ad for free shuttle

loved the gym, pool and buffet breakfast

e to strike)

location & staffs were great! airport shuttle is superb to use!

the staff were very helpful and the breakfast was good bedroom lovely.

walking and very close to everything you would need. shuttle service great

was tiny and old , very noisy , back to back with laundry room , near front desk

was a great little hotel the staff was very helpful and the breakfast was just right to start your

9:30a, i could hear a steady noise from my room in the early morning while trying to sleep (maybe laundry

appreciated them accommodating early check in too as we arrived around 11am

no righting about the airea for breakfast at 5:30 am in the airea to bad cheers9

chose this hotel because it offered free shuttle service from the airport and a hot breakfast

toilet was too low and more for kids

there is also a free shuttle service to and from the airport

full kitchen facilities a bonus and laundry appliances convenient although we did not use them this time

pool and hot tub.

it would have been nice to have laundry supplies available

the restaurant downstairs with the pool table was awesome.

the pool is in one building, while the hot tub and the gym is in another

however this hotel never provide the free shuttle services to airport anymore

bar & dining on site

room, a tad costly, but made up by the shuttle service to yvr that operates twice hourly all day and night

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

room smelled like a pool, it was that clean and smelled fresh

same with breakfast, smaller selection but value for money

clean, location, parking, pool and hot tub.

stayed here with young kids, it was amazing, close to airport and all the places around this place, definitely we will

my kids loved it

the diy waffles were yummy, my kids were loved it

price. no free breakfast.

loved the restaurant and laundry facilities and the ease of check in and out

they had a guest laundry which was great

staff was wonderful. they helped us out and added a comfortable cot so the two kids could sleep.

room, comfortable beds nice crib for the baby washer and dryer was very useful a nice gym very nice staff, helpful with pleasant attitudes and having a

we’ve stayed in the accent inn in kamloops several times when visiting our kids, so we knew we’d be in good hands

it was a great place for me to stay with the dog, shuttle to airport a real bonus.

location, shuttle and cleanliness

for a family with 2 young kids this was great

great location and great shuttle service

pool was clean and fun for kids

gym is too small

the gym is small and the equipment condition is no good.

indoor pool and tennis courts give it that resort feeling and the plush bath robes are a nice added luxury

i requested an early check in and the staff were able to arrange for me to get in 3 hrs before 4 p

the best was the pool and whirlpool and the gym the bedv was comfortable the shower was amazing

staff was very very pleasant and shuttle drivers were very very helpful and nice

staff were excellent and gave us an early check in

the phone was answered promptly and airport shuttle service was prompt

apologies if i did not spell his name correctly - but he was

gym is small

staff who go out of their way to address your wishes, has a moxie's bar & restaurant, and close to airport

i used the shuttle to the airport; it was super handy

excellent restaurant and bar located attached to the hotel

outstanding stay. highly recommend the loft room. 2 level with kitchenette. excellent staff.

they were so accommodating when asking for late check out

near the airport with shuttle service

modern and clean good parking laundry and gym were good very good breakfast

staff was nice and tried to accommodate for early check in

the breakfast was good and the attendant kept it well stocked

it has a large gym, pool, spa, large change room and shower facilities

big comfortable room, free wifi

early check in is available on a 1st come 1st served basis at no extra charge

kids like the pool

the front desk staff had offered to offset my transport from the airport as shuttle no longer available

breakfast was great. all as expected. very good service. shuttle service excellant.

clean and excellent breakfast

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

great breakfast and location.

the breakfast and the shuttle

good breakfast. shuttle service prompt.

the breakfast was good - very close to the airport for early flight. clean hotel and comfortable

travel with 3 kids from years

when they allowed us to check in early and rest as we were from a 13 hour hour fligt with 2 kids

close to airport and shuttle

gym

a playroom in the lobby, meal choices (limited for kids under 2-3 years)

shuttle operating so we were given a taxi voucher

shuttle provided every 20 minutes

were great food was awesome and i didn’t feel it was expensive at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team

complementary breakfast and comfortable rooms

there is an indoor pool and hot tub which makes your stay that much

we enjoyed the pool and breakfast, and the room met our expectations!

like have chai (indian-style tea, not tea bags) at breakfast

it was typical of a continental breakfast

y) and provided a super comfy extra cot for my child

early check in option was really great as i also had an early flight the next morning

none, outstanding continental breakfast

how about swimming in the pool or working out in the gym whilst looking down on the check in terminal

additional charge for wifi access

wifi was very slow this time, although it was fine last time i stayed a couple of weeks ago

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

wifi didn't work and the room was very small for the price.

be getting a little dated, old wallpaper starting to peel off, rusty taps in bathroom was always room service garbage on floor in hall by the window, maybe a garbage bin there would help

small matters - wasn't given free wifi code at checkin, and wasn't told that there was or

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

- spacious room, with fully equipped kitchen stuff

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

gym is small but i start my workout early, so, no problem at all

excellent location. pool. gym. parking. great spot.

staff and always in good spirits, pool was open until 10pm

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the breakfast had a really good assortment

never used the pool or gym, but all looked very good

was a great size, king bed was comfy, kitchen was amazing

would have been nice to know they offered gym facilities. found out during checkout.

convenient location, good breakfast. efficient and helpful staff.

breakfast was great, good variety and staff available for assistance

the staff in the kitchen were friendly

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend nothing had happened at first n later just waived the

my kids love this and the drinks are free

swimming pool was overrun by noisy kids right up till 10pm

the gym was on the smallish side

the pull our couch that my kids used to sleep needed to be updated

no bathtub. the pool was too average compared to the rest of the hotel.

coffee at breakfast was very very poor. yo weak

room was excellent with kitchen area great fridge and dishwasher> i was there for a shopping trip with two granddaughters

the room itself was clean, modern and comfortable and the kitchenette provides the flexibility to make simple meals and/or warm up food

the kitchen area was good. had everything in the room.

the restaurant was open late because of the festivities and the room service breakfast in the morning really satisfied

it would be nice if the pool area had a hot tub

loved the pool and restaurant ..ribs were wonderful!

free parking

this was a.lovely place to stay easy to find with lots of parking and lots in walking distance

nothing to really complain about, although the spa and pool are not desirable.

view! of the mountains, quiet, nice staff. laundry, gym

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

the previous comment the add stated gym and hot tub, the open hour is very odd

gym room was cold

good tv and wifi

breakfast didn't have gluten free options

parking was sufficient with some stalls inside the building

i liked the kitchenette

the shower was great and wifi worked well

very comfortable room and bed. provided breakfast with sufficient food choices.

there's good breakfast

overall, great place to stay. good nights rest. good breakfast. friendly staff.

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

nice room,including breakfast. worth the price.

paid parking, non-functioning lamps in the rooms, small gym.

swimming pool and jacuzzi very wonderful

kids love the comfy beds and they also love the pool

noisy, drunk people and kids screaming could hear through walls, woke up

i wish the pool has been open.

also, they were running swimming lessons in the hotel pool, so every time we went to use it, my kids could only use half of the pool - that’s a little strange

other guest were loud all night there kids were running and up and down the hall and it was 11pm they were constantly yelling also had

same selection of continental breakfast during our stay, wi-fi cut in and out a little bit.

we enjoyed the pool and hot tub except they ran out of clean towels in the pool so i had to go back to our room to

room was excellent cleanest hotel we have ever stayed in the breakfast again was one of the best the presentation was great and the staff there were exceptional

location, free parking and free wifi

the food we had, breakfast and room service, was very good

this property is also known as the grand villa casino

tv, pillows too big, drunk guests arguing in the hall late at night, toilet backed up and room service sucked

no pool for the kids, they were disappointed

friendly staff, cleanliness of my room, free parking and complimentary breakfast

pool not yet open

we really enjoy the breakfast and the kids like the pool

excellent customer service and great breakfast!

we really enjoy the breakfast and the kids like the pool

another thing was that the room smell to pool chemicals

they also had a swimming-pool and a hot tub

we ate at fixin bar and grill, food was excellent ,on the jan15 best burger and fries and chicken and fries

i liked the gym equipment. the front desk staff.. especially jake were courteous and kind.

little breakfast bar with some snacks and coffee and tea was very nice

were hauling a small u-haul trailer, which we did not want to unhitch and this location has tight parking and limited space

breakfast was very good & lady in the breakfast room was very friendly

the swimming pool is outdoor, no roof close walls and under a tree

would be nice to have breakfast included into the room rate especially when travelling with kids

the variety of the breakfast

it needs a pool

the pool hours could be open longer.

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart; nice

fitness centre is quite good staff are nice

clean and comfortable, we loved the little kitchen and the whole set up, so close and walkable to transit

the coffee bar was restocked so she could have coffee as well

some of the rooms do not have strong wifi

since we had our own kitchen, we just got coffee and had our own food for breakfast in the unit

graffiti in drawer, kitchenette area did not seem very clean

there was no room service option

they allowed for early check in for us which we appreciated so very much

it has a pool (in doors so loud), laundry, restaurant (kids eat free

the price was exorbitant, with an addition high cost for parking. why wasn't breakfast included?

was upset as they had crossed out room service on the paper they gave us

the facilities included couldn't be faulted the swimming pool and gym were great

over all the hotel is good but does need some upgrades in the gym

the bed was comfy, we got extra pillow. the laundry is very stiff

spa bath jets are on the bottom only creating a lot of splashing which can get messy

room has it's own spa bath

wifi was not great; did not realize until this survey there was paid wifi which i would have opted

free laundry heated pool

location and really friendly helpful staff when we stayed it was quiet and we had the pool to ourselves

gym equipment for strength exercises was out of order and appeared to have been so for a long time

this makes no sense, room service should still be working

warm outdoor pool and hot tub, fairly central location.

gym facilities very poor - one bike squeaked, the other had a broken seat

the convenience of being able to walk to the public market and order room service from hotel restaurant was much appreciated after a long flight

the proximity to the granville markets, aqua buses and the vancouver fish company restaurant & bar - 7 mins walk away

position, handy bar and restaurant attached with a fantastic happy-hour

i needed distilled water for my c-pap machine and room service was able to supply it for me

room service was excellent as well

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

aning 30 minute wait or longer and insufficient space to eat

room size, facilities, spa, hot tube, gym, casino

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

dinning room service: it was suprisingly good

small rooms, poor service

excellent room service

tho is new but very shabby bar lounge

the hotel staff had exceptional customer service and the room service food was so delicious we ordered it 3 times during our 4 night stay

very expensive room service options

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we are told

the room was clean, breakfast was delicious, and the staff were very friendly.

the breakfast was delicious, and happy hour in the bar was great

free bike rentals

can t remember his name ) he was very

no pool or jacuzzi.

very nice hotel and staff. roof top bar was a plus with good food and drinks!

the rooftop bar was beautiful and the drinks were very imaginative although, as expected, pricey

room service was nice and shout out to our driver

it’s close to everything and the big kitchen on penthouse

laundry on site and full kitchen

great that they have a kit hen and laundry facilities

close to downtown loved the kitchen option and gym

gym is open and individually gets 45min to use

robson is around the corner, the stadium is just across the street and the parq casino is 2min walk

self laundry facility

i like we were able to book certain time slots for the gym, hot tub and sauna

the wifi is good

i loved the peloton bike in the gym

the common usage areas like the pool, laundry, gym are very accessible and well maintained

gym was okay. wish there was more variety.

this as a lovely hotel in a great location. pool and gym were amazing. staff so helpful.

all facilities were open to us (swimming pool, sauna, etc

helpful and friendly staff - supported us with early check in and late out, and extra amenities great size room and very