staff was very accommodating and the breakfast was well prepared and tasty

the breakfast was great

location n breakfast

breakfast was horrible not enough food and what she finally put out was frozen solid

pool was dirty, ac is room was so loud and needs replaced, cigarette ashtrays were dumped out and

pool and spa breakfast expressway access lounge area strawberry offerings in the area

a steady stream running the entire stay, couldn't get an extra blanket or sheets for the couch, pool shut down early they said (2x stayed here never had access to the pool) water stain from a

the pool was very private with a fence that protects visibility from the outside

i liked this place very clean nice pool n hottub

close to everything and nice pool that's open late. the only pet friendly hotel around.

great pool, warm and clean

the breakfast is great each morning

pool closed

quick checkin and checkout, good people, good bed and room,good breakfast

excellent people, good breakfast, and comfortable, clean rooms.

breakfast

one of the best features of this hotel is that they have a shuttle that will take you and pick you up from restaurants in the area

easy to get to, friendly guy at the desk and late check out ok

the hotel was clean for the most part and it was nice they offered a gym

the pool was small but we didn’t see a jacuzzi tub which my son really wanted to enjoy

plus, we tried several times to go to the bar for a drink and it was never open

the pool was so clean, and pretty

use some updates to the pool area for the type of money y’all are making the pool area should be up to date

location of property was good when traveling to the hard rock casino

no housekeeping ,gym is small

to concert at mid fl amphitheater got a ride on the shuttle to 5 guys and the driver was very friendly

i had left my purse on the chair of the hotel bar and completly forgot about it

there is a lobby bar with live music, on certain nights of the week and the food was great

i loved the heated pool. and all together just a really nice place.

we thought it came from the hotel bar or restaurant

gave my son free ice cream, the breakfast was good, the beds are very comfortable and it was very clean

pool didn't feel very warm

a heated pool or hot tub

pool schedule

staff was friendly and breakfast was good.

kids liked pool

of elevator was wet from kids/people not wearing flip-flops or shoes returning from the pool

kids running up and down the halls screaming

the pool was open and that was nice because it was hot and i had kids with me again i give it a 10

hard as a brick and the pillows felt like you were sleeping on a bag of laundry

great breakfast and the staff was very kind!

lovely outdoor pool made unusable by cold weather

wish the pool & hot tub were open later...

location. kitchenette

i like the 2 bedroom suite cause i had space from the kids.

the hotel provided good food for breakfast and happy hour

my children and i enjoyed the swimming pool outside of the hotel

the room was clean included full kitchen.

cluded beer, wine and

the localization and good breakfast.

staff was great , breakfast was good. location was good.

the pool area

breakfast was ok

pool/ breakfast was good . looked like they are remolding so hopefully that will make it better.

staff, premises looked run down - almost scary, pool was not in use, breakfast bare minimums, good parking and access to main roads,comfy beds and

reception and breakfast both were excellent

internet is paid. deficiency of room service. hot water would run out briefly in morning.

kids not being supervised when eating or

kids not being supervised when eating or

i loved having the kitchenette in our room

kitchenette with a full size ref & if you ask, hotel has a one burner stove top

free breakfast

the pool could have been cleaned more often is really my only complaint

everyday including sunday and they haven’t put that on booking dot com or anywhere they say the pool is heated, but their answer to this is it gets heated by sun lol the breakfast is same every

kitchen facilities in the rooms are just fab, makes the stay so easy with a family

the location was convenient. it had ev chargers. beds were comfortable.

the size of the room the staff the gym the pool.

heated pool

very clean love the inside pool even though i didn't use it wonderful stay.

small pool

great breakfast

the breakfast, the location

the rooms were clean, the bed was comfy, and the breakfast was pretty good

customers were smoking weed in the hallway and the smell can't into my room where i had small kids

clean, very good breakfast!

free breakfast

we enjoyed the gym and there was always water available in the lobby

breakfast and other amenities (pool & exercise room) were all above what i expected

the pool area

i loved the pool was open late

the pool guy said that are not alllowed to raise it any higher due to health reasons

the pool was cold

awesome breakfast, nice gym and so comfortable!

the pool was not open

the breakfast was good, but very crowded.

the pool wax out of service & the water wasn t clear either

loved the cleanliness of the resort and the area to sit down by the pool

the property was great apart from the pool being hulk green.

gym.

the hotel pool was great, there were so many newer features that were awesome

the breakfast was good, hot & fresh

pool, gym, clean, awesome staff, free use of computer and printer (under 3 pages)

the pool was awesome!

plus, a clean outdoor heated pool with lounge chairs and towels provided

did not have a car, and this is a place that has an indoor/outdoor restaurant & bar with entertainment some nights

amazing staff and great options for breakfast

everything but especially breakfast from 6am-10am

problem booking wrong hotel because something close casino with shuttle bus expense too much money

nice location. lots of food and stuff walking distance. gym was clean and nice.

the key to the gym was broken , had to ask front desk for assistance

workout and laundry facilities were available, though i didn't stay long enough to need them this time

the laundry room was closed because of this issue as well

very clean big room with full kitchen and hard wood floors nice staff clean laundry room

there's an awesome laundry room that have really good washers and dryers

the complete set of a kitchen (electric stove, fridge, bowls, cutlery, etc

the ants on the ground in pool area

they had two pet areas with doggie bags and disposal containers

they didn't provide room service every day.

frogs in the pool, lol but it was okay.

not enough parking and their wasn't a side entrance door.

from drug users in the laundry area and those on drugs sitting on stair wells all day

00 on laundry washing everything and then spent the night in the laundry mat parking lot in tampa until

hotel is definitely dirty including rooms plus no laundry, ice machine and the pull is covered with dirt, the staff are rude especially mike at the

the outside trash cans by laundry room that we had to walk by to get to our room had a horrible smell like they haven't been

laundry out of order

free breakfast was delicious

the food at the breakfast was fantastic. the staff were wonderful. the hotel was very clean.

i didn't like the breakfast the food was cold and the pancake machine was broken..

very clean! friendly service. accommodated early check in.

hotel was clean and the breakfast was really good

i went to the hard rock casino

we had to wait quite awhile for one of our pickups at the casino, almost 30 min.

location is amazing and hotel was clean and pool was also clean.

hotel is only about a mile from the casino and provides a shuttle every hour which is really convienien

pretty much everything. good rooms, good pool, and a good breakfast.

great pool and hot tub...really good room service for dinner.

plenty of parking

the only thing that i didn't likewas that no towels were supplied to the pool.

wifi can be a little challenging to connect at times

adults in groups hanging around parking lot and hallways

the l bar --carlos employee

my kids, both boys ages 17 and 9 had the best time here, hitting the different places in the food

the pools were fantastic and so was the service

late night room service was excellent as well & the room was very clean and nice

i first book they said my room was looking at at the pool they gave me a room that looking out at the interstate that's the only thing i didn't

black spots in bathroom , and pool had leaves in it.

wifi was strong as well

wifi didnot work 2 elevator for hotel. often one not working staff never at front desk

we enjoyed the fitness facility and the breakfast fare

more rugs on the floor when people get into the elevator from the pool

also loved that ihop was literally in the same parking

room was comfortable and clean good breakfast options

beds confortable, friendly staff, parking accessible for my elderly parent

down the best hotel we have stayed at so far, with and without our kids, always a great

easy to find and freestyle parking

pool area was dirty

restrooms (mens) were very dirty. pool wasn’t opened.

the pool area was very small. breakfast should be served for the price charged for the stay

when arrived with 4-kids

location was good, kids enjoyed the pool, and the staff were helpful

dirty facilities; gym equipment broken; room and bathroom were not clean

the room service, the staff overall, the pool was nice and warm and i slept like a baby

the breakfast area was modern and contained a full bar adjacent to it for later in the day

we didn’t have the breakfast so i can’t say anything about that

the decor, the breakfast, the customer service

awesome breakfast with fresh scrambled eggs and waffles you can make yourself

i wish that the pool stayed open longer and that there was more than one laundry room

free breakfast and early check in

good breakfast

hot breakfast had variety and the larger lobby is used as eating space

breakfast was very good

included full kitchen and seperate bedrooms for great price

very clean overall, updated interior, extremely friendly staff, spacious rooms with kitchen

good breakfast choices all kept clean waffles, eggs, bacon, toast, hashbrowns, muffins, cereal

the pool was not working, the price was good for a cheap over night stay

it wasn't just a room, it was like a small apartment with a kitchen with an oven, a dishwasher, just everything you need

breakfast was good

had a pool and we wanted to jump in it but just happened that it was closed during the

pool was not open during my stay

i went to my car it was a long line all the way out the door and customer service sucks and the pool and the amenities was not available for example the pool a sauna and no

pool and friendly staff. great breakfast.

the pool was closed down, has been for 2 years now according to another guest at the hotel

no restaurant or bar available, so we had to go out to eat/drink

love included breakfast

the breakfast was good

it had enough space to park my trailer. the massage chairs in the lobby

wasn't really interested in the breakfast

breakfast but some guests were greedy taking more than needed and wasting or taking food with them

the free breakfast

breakfast

was close to the event that we were going to very clean and accommodating nice pool and had a decent gym than i

modern hotel with beautiful pool outside, nice breakfast and close to downtown area.

the lobby had a small snack bar which was perfectly stocked for late night munchies

done, spacious rooms with an amazing pool and safe distance away from the hustle of lakeland

everything huge room bar was awesome vary friendly

the gym is really small, and only has cardio equipment

was great, staff, room, pool, breakfast amazing, needed an extra hour check out and was not a problem, all perfect would sooooo

i didn't have a chance to experience the gym or pool personally but both did appear to be clean

the breakfast selsections are amazing

our favorite lakeland hotel, excellent condition, great staff, beautiful pool! great time

elevators and guest laundry were not so tidy as l expected

the gym was nice

sofas in breakfast area badly stained need good deep cleanse

the pool is also a plus

very friendly staff, gym facilities ok, comfortable bed, clean

breakfast was real good , lots to choose from. i liked that the room we had was very quiet .

the breakfast was great.

rooms were very clean and the breakfast was excellent

laundry room is a shared wall

proximity to room, laundry facilities could be improved

staff was pleasant, allowed us an early check in

happy hour is pleasant, food in bar is very good.

the location is within walking distance to many good restaurants, shops and bars

location, cleanliness, good an location were bar none

restaurant and bar facilities were very good as were the staff

not hotel fault; aggressive beggars in parking lot; 1 dented our rental car

the free continental breakfast i noticed included eggs and meat and it looked yummy

for example, the windows, they can use some clean up and the pool area was great, but you can see that it need some work to be done so that it can look better

nice free breakfast

parking was easy, and staff was available when needed. bed was comfortable enough

walls are pretty thin and you can hear noises from the hall, other rooms and kids playing outside

the kids screaming in the pool, lack of complementary conditioner, and no late check out!

the pool close to early

everything through the walls, yelling kids until well after midnight, banging on walls, the room next to us had their tv so loud could

very clean the staff was amazing upon recieving were very considerate knowing i had small kids.

nice pool

) was told people usually go to a nearby laundry

can't wait to start breakfast up again!

was a laundry room we used

the gym was off limits

there is no pool currently

nice hotel in need of reno’s…they are starting on the pool

you’ll love everyone is so nice from the owner the front desk skylar malissa all housekeepers laundry

was clean staff was very friendly pool was real nice there's a lot of food around

him papers then he still denied us this hotel isn't kid friendly at all claim in website there's laundry and a pool there's an empty pool laundry is broken down and outside rooms are horrible cute

fantastic staff fantastic location walk to busch gardens excellent breakfast

if check out was one hour later and breakfast was one hour longer.

due to covid-19 no breakfast was served, location great

friendly staff, room was nice and breakfast was good.

breakfast was a lot more than we expected. very clean and right next to busch gardens

very spacious room , very clean, well maintained hotel. loved the breakfast also!

this hotel for its proximity to the people we were visiting, didn’t partake in the breakfast item other than morning coffee

breakfast..

breakfast was good for what was expected

was amazing from the comfortable bed to the delicious breakfast

didn’t like the fact that the pool closed at 9 as i didn’t even get to check in until like 9:30 due to my job , i didn’t

breakfast

dirty pool no eggs or turkey sausages

the pool could use some towels and breakfast was ok.

accidentally locked both room keys in when i went out to my car around midnight (i grabbed the laundry key by accident) and the front desk was so kind and

i like how they had free parking

wifi and interent service failed to work

center, laundry room, lil store located near front desk, super friendly staff, nice and clean

t)

the wifi was unsecured and not very good for the floor i was on

the business center was down. no bar or comfortable lounge area. there were ants in the room.

called ahead of making the booking to ensure the jacuzzi and pool were open

no free breakfast

location good for us. nice pool, and comfortable bed. ,

was exceptionally clean and the breakfast was tasty

the support staff at breakfast was very friendly and cordial.

also, the shuttle to bush gardens was very convenient

a group of kids were very lond and ride at the pool.

the breakfast staff amazing

location with a free shuttle to busch gardens

staff was great and the breakfast was delicious

the room decor was new and very tastefully modern with a kitchen.

staff was amazing and generous , i traveled with small kids they were so accommodating, especially since i came here for a funeral and didnâ

was perfect for what i needed :) the staff was extremely friendly the hotel was clean and the pool looked amazing

very clean and nice staff and good breakfast and nice pool.

it has a lot of parking

pool left a little to be desired

it didn t work on my room door, the front entrances or the gym

breakfast was good and location great cuz it was very close to the park

we never got the wifi password, he just gave quick and general info about the breakfast we had to ask him to repeat