kids play room was an unexpected surprise

the children can t use any of the jacuzzi or heated swim area next to the pool or the gym either and this wasn t clear when booking which again was a shame because it meant they

get the wifi connection on the tv, would be great if there was option to have apps on tv, eg netflix

a spa break with stunning views over cardiff bay

breakfast was excellent,

room service and if food could be delivered in room

beautiful hotel, especially loved the spa bath

everything room the restaurant bar staff

of liked to try the restaurant food via room service but it was pricey

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that you didn t have to leave as soon as your

there was a laundry room with washer and dryer which we could use free of charge

onsite their is a gym and an area where you can purchase wine , basic foods if you need stuff on arrival

breakfast was lovely and plentiful.location close to the bay nice walk.

booking no assurance was given for an early check in but arriving to the property we managed to get in 2hours before the said time

room was very clean and modern, nicely decorated and super impressed with the mini kitchen in the room

kids running around in the morning when i was eating breakfast

good choice for breakfast and plenty of it , still topping serving trays up at 10

staff very very friendly lovely and clean bar and food excellent

the view from the bar area was lovely

the sofa bed was narrow for 2 kids and a poor mattress.

loved the food and great to swim in the pool

clean, comfortable and full of amenities including decent free wifi

breakfast was really good and there were ev chargers

approached the reception where our bags were taken into storage and we were offered to use the bar area

kids enjoyed the pool and staff were helpful.

breakfast

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

staff very friendly,kids loved the family room with the bunk beds

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren't bothered by any noise

friendly staff good area. comfortable beds and bunks for kids nice touch.

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

i arrived substantially early and although i couldn't get an early check in i did manage to add breakfast and get my bags

enjoyed the meal at room service. value for money. nice staff and always smiling and helpful.

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

wifi is very weak.

gym not open

friendly staff, nice size room and comfy bed. excellent food

receptionist and room service staff very friendly and efficient.

a coffee machine in the room or a gym would have made it even better

we had room service which was excellent

everything except the charge for wifi

no free wifi in room

the gym was amazing

room had a bad signal for mobile data and even the wifi

work with kids so really not what i wanted) but we planned the day and were there at pool ready to go when we

information was provided upon check in about where to obtain wifi access but i discovered this by accident when using the tv remote

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

lovely friendly staff . lovely and clean room and good breakfast selection

great room service

friendly staff. good location. quite room. late check out this f 12.00.

the breakfast was wonderful

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room noticed a note on the mirror wishing us a happy stay and hoped

everything in the room; staff was very pleasant and the best part was that we had complimentary late check out as we were running half marathon

room excellent. breakfast was good

wonderful staff and an amazing roof top bar with delicious cocktails

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

quiet comfertable room with room service

wifi signal is excellent and the speed is very good

location breakfast room service

area and bar was set out and the way staff accommodated people who used that area for coffee and wifi

was perfect, the room with a view, room service

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

kids in the spa/pool area

the staff very friendly, gym and swimming pool were great facilities to use included within the price

we were offered access to the swimming pool and gym facilities as part of our stay, which was a great option, though unfortunately, we were too

bar and restaurant

a great stay good gym.

luxurious bathroom and a fantastic stainless steel swimming pool

30 am by kids

spa facilities were great

nice a d clean environment was amazing close to shop to visit also had an amazing lake side view kids love the ducks suitable for every average group love to visit again

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

the kids discovered the pancake machine at breakfast so that was a winner

full english for me, muffins and pastries for the kids

tv didn’t have a lot of channels (for my kids)

free parking once you ve registered your car at

lots of parking and near and just off the motorway

spacious rooms, great value for money, lovely breakfast, staff were great, beds

though the bar is small, it's got a good selection of draft beer and bottled drinks

then i was woken at 05:00am by the laundry truck collecting crates outside my window

how you have to pay for the gym as an extra

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

spa and comfy bed

the information left in the room about the facilities, breakfast and wifi was very helpful

spa facilities

the pool and spa facilities, the ambience. the staff were so friendly and helpful!

good location, large comfortable room , excellent gym / pool

liked the rooms and how spacious they are, everything we needed was there

facilities were great, specially swimming pool

hotel was clean, kids loved the swimming pool and most of all the staff were friendly and inviting

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was

good bar and restaurant service

wifi connection love a coffee, always need to ask for more.

there was plenty room for parking and the grounds were beautiful

we arrived at around 8pm , maybe just before and restaurant was no longer serving and no room service, receptionist did recommend a lovely pub about 5 minutes walk away which was

the staff at the bar were a bit slow seemed to be only one person behind the bar

the bar area & food was nice enough

we didn’t eat at the hotel but did go to the bar staff friendly

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

had breakfast excellent selection and delivered on

the grounds were nice and the pool for the kids was great.

location for a nice quiet weekend break, or for the fitness ie: spa , sauna , pool, gym, or golf whatever you want its catered for

currently going threw a problem with the hotel for charging me twice and my girlfriend once for room service that we only ordered once and it s taking quite a while for the hotel to refund

food at breakfast was suberb room and failities lovely spa was

handwash/shampoo/body wash), excellent shower all staff helpful and friendly free car parking and ev

breakfast buffet was brilliant my kids really enjoyed it

breakfast, friendly staff, ev charging

sitting area when having breakfast is small ,if you could improve on that .

choice of beers in the bar (guinness, stella or bud light)

booking accommodation i always stipulate free parking and free wifi however, despite my room being lovely room 215 had a poor wifi connection so i had to sit in

close free parking. lovely breakfast

no wifi in room 206

no complaints this time as the wifi signal to the room was excellent.

, was not happy with room service stayed 7 days , had to ask every day for tea sugar milk , towels and rooms service had

do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa (-) great atmospheric bar and live music was on during our stay (+)warm and friendly and the bar and restaurant were excellent (+) we ate in the bar in the evening, food was divine (+)disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in one of the (-)attitude with the bar staff in the waiters was appalling (-)fact you had to walk through a bar to get to the spa (-)menu for room service was small bar snacks which i didn't expect as i was allowed to have a proper meal before (+)in was excellent, bar service was swift and friendly, regrettably the restaurant wasn't in use on the night we stayed

loved the spa although small,was very relaxing

parking not enough

from our room; to the spa, pool and restaurant - everything was amazing

charge to use the outside pool you re staying and paying good money

the cheff was very accommodationg when we made a special request for our evening meal and the breakfast, although across the road in the penny farthing, their sister restaurant, was extremely

pleasant bar area with friendly staff

excellent rooms service by all staff very attentive especially bar staff

delicious breakfast in the courtyard of penny farthing

car park very accessible late check out arranged very promptly and no extra charge

my point problem was the casting to the tv you had to do it though the hotels wifi and the wifi kept cutting out which apparently happens

ed to some anti-bac spray and cloths to wipe down the equipment)

before, it’s central and it’s in the town we live, great to have a cheeky night away from the kids for great rates and it has a lovely restaurant and bar

newly opened and the room, receptions and bar area were fantastic

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

were first class with the main restaurant offering breakfast and other meals, and the lounge bar offering smaller meals and snacks all day

had breakfast and evening meal and the food was superb, i am dairy intolerant and nothing was too much

well cooked breakfast, lots of choice in a lovely dining room with fantastic staff

comfy, clean, good food, gym, and a full breakfast for £70. what's not to like? top marks.

great room, comfy beds. bar prices are reasonable and the gym and pool are great.

as free dinner, food poor quality , the coffee machine didn t work so no coffee at breakfast, kids eat free but the menu for kids was so limited well nothing on it

e has it removed at check out )

exceptionally clean and spacious accommodation complete with air-con and wifi

ordered room service - two steaks cooked differently but indistinguishable.

very clean, excellent breakfast and helpful staff to with early check in and late check out.

we loved the mulberry bar ... lovely setting and fab service !

i had a fabulous stay at the hotel. room service was exceptional, all staff truly superb.

the room service was quick and food was good

very comfortable bed. good tv in the room. fast wifi

they upgraded to on arrival. the gentleman on the desk also gave us a late check out. top man

rooms bed bar location and the staff are very helpful and pleasant

no bar pubs were close

no bar or breakfast facilities although there are plenty of eateries about.

all good good location cheap bar happy days

everything was good with this hotel no bar great room and liked the seating area outside room