perfect for a family break. kids enjoyed alot.

excellent golf course and the staff are so friendly and helpful.

wifi was aweful phoning room service around 9pm, didn't get answered, had to phone a few times,

next door staff moved us to another room and provided us with a complimentary bottle of wine and late check

pool, incredible breakfast, great bedrooms and overall facilities

good facilities, friendly and helpful staff, gym and pool were a nice bonus

excellent facilities. lovely breakfast, friendly and professional staff.

nice size pool and a mini gym

there are elevators and small kids play area with some playsets, it will be great

staff especially the bar and cleaning staff were excellent

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

the gym was useful too

good wifi and central location

make shift bar because there was a function on on the 3rd gloor

free wifi via the tv.

good location as we were playing golf at celtic manor which was 5 or so minutes away

we were there for a wedding at the golf course so it was close enough to get to without spending too much on accommodation

nice breakfast early check in

very friendly and helpful, hotel clean and comfortable, good pub/restaurant attached with kids play area

staff, incredible food and good vibes only with a play area for kids and a pool table and other games

spacious bar area with an impressive log fire, comfortable seating and good range of light meals

comfy, clean, good food, gym, and a full breakfast for £70. what's not to like? top marks.

the spa and gym facilities are excellent

our room was a little cold and the bar meals are a little over priced

swimming pool and spa well worth a visit

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till early hours

lots of kids but was quiet at night and given a quiet room so no problem at all

we stop at the hotel regularly to use the ev charger and now we will be staying overnight often too

slight lack of choice for breakfast, it was just usual fried breakfast

breakfast buffet was brilliant my kids really enjoyed it

they accommodated complimentary early check in for us and was overall really helpful and friendly

enjoyed the gym & bar in the hotel

nice room good breakfast free car park and ev charger thanks

enjoyed our stay. very comfortable. free parking and breakfast included.

there was lots of car parking space

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

the bar area & food was nice enough

the staff at the bar were a bit slow seemed to be only one person behind the bar

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

we didn’t eat at the hotel but did go to the bar staff friendly

in a quite location with good parking

great parking also

to add to the discomfort, the wifi wasn't working

georgia couldn't do enough for us and arranged early check in so we could arrive, have lunch and get ready before heading off

plenty of car parking space

bar staff but miserable but other than that

breakfast was delicious and plenty of choice. rooms were spacious and very comfortable.

we looked out into trolleys of laundry

gym was awful

it was lovely and clean, comfortable beds, early check in, late check out

more seating in the bar area.

the kids adored the swimming pool

many options on the menu for room service, but that was just a small thing

food in bar very limited. sandwiches etc are normally a staple on bar meals.

facility is quite a distance to walk from rooms/suites to swimming pool, sauna and steam room favilities

parking was as slightly difficult but that's because the building is on a hill side

room service was good too

wifi connection love a coffee, always need to ask for more.

there was always someone either at the bar or at reception and all very friendly

only one disabled parking space and no lifts

complimentary wifi & tea & coffee in the room was great

but when you turn up for breakfast they o it take two vouchers and seem to not charge for the kids

room service was bang on time and plentiful just wish the room was slightly bigger with better

bar staff need to liaise with front desk about closing times

they even upgraded our room as we were travelling with kids

great spa and restaurant

good sized room with everything, nice spa area pool ect, lovely staff, breakfast, location

spa facilities were great

breakfast and pool facilities

brilliant staff great gym

wasn't much to not like, but there was a slight problem with our room service order

only thing i found disappointing was the room service food menu, i thought it was a bit unimaginative and little choice, this didn t

i didn t use the restaurant but i did order room service and it was easy, quick and delicious

hotel, lovely staff, beautiful food and such a super pool area

loved the food and great to swim in the pool

so having a nice bathroom and good wifi are bonuses, but they are not going to affect my ability to sleep and whether i can stand up

they even have a gym available

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too

and also that i asked for early check in and this was not even considered, it was as if i did not ask for it

was very helpful and fully explained issues with the car parking and even offered a complimentary late check out

breakfast very good plenty of choice, items replenished quickly so not long to wait if things had

room service and breakfast to room available

kids in the spa/pool area

gym and swimming pool were

kids of course enjoyed the swimming pool

my kids were in another room without this problem and they were

very clean good breakfast

my kids loved it too

bar area plus the small verander over looking the water, our room was lovely as well also over

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to hotel to be told room not

lovely room very comfy bed staff were very friendly breakfast was great all round great stay x

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

so clean and the kitchen area was well equipped

having the opportunity to do your laundry for free is also a great advantage

booking no assurance was given for an early check in but arriving to the property we managed to get in 2hours before the said time

mini gym was very handy

a coffee machine in the room or a gym would have made it even better

early check in, friendly staff & so close to the shopping centre (and many other attractions).

not overly enamoured with the burger on room service and the 5 service charge a bit steep

wifi was terrible.

breakfast options were brilliant and so tasty

that followed by an equally tasty breakfast the following morning

incredible welcome was superb staff brilliant - warm welcome, service superb , great banter with bar staff room was very comfortable, clean , luxurious , everything was

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

however everyone kept apologising & gave us a free breakfast

both clean and tidy, i had to call room service and a member of staff was very helpful

understand that due to covid food was restricted to room service only, but the choice was very limited and not good for a fussy eater like my husband

the only disappointment was that an early check in was not available

work with kids so really not what i wanted) but we planned the day and were there at pool ready to go when we

everything from the room service to the staff

i had friends visit this one time and they were exposed to the sight of all my laundry

the gym was small but had everything you might need for a decent workout

delicious breakfast with plenty of choice and kids breakfast was free

nothing we didnt like, but couldnt get on a secure wifi for some reason. probably our network.

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out promise and no delivery: i booked way in advance and called to get confirmation that

price would have been right with breakfast included. rather expensive without.

polite helpful staff on check-in, in bar and at breakfast

location very close to centre. very friendly staff. good breakfast

and the room service and food was really really good would definitely recommend staying

5g in our room, quicker than the wifi and decent sized room

breakfast

nice lounge on the ground floor with a bar and tv, nice breakfast room

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check out which was extremely

staff very friendly,kids loved the family room with the bunk beds

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

was a bit expensive for the number of stars and i was unable to use the app to order room service

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

it was all great breakfast and the staff were lovely

good food options loads of sport screens and great busy spa and gym

a great breakfast in the morning and would certainly use this hotel if needed to be in the same

room was really clean and it was lovely to use the swimming pool

on sunday the kids were disappointed because there were no pancake bags for the pancake machine

nothing really, except there was delay with one of room service orders.

clean tidy friendly free parking and food available

very clean. modern looking. bar is a great addition.

had to get room service to bring a heater up

give me my own bed and kids over this anytime

huge room, 3 double beds which kids loved!

the breakfast was absolutely lovely

staff where very friendly and helpful the room decor was amazing and epically the spa bath was a

i also used the spa facilities which again where excellent and the view of the dock and scenery was breath taking

wifi was great as well

we used the spa twice & it was perfect, couldn't fault it

the spa was extremely busy as it was half term and was more like a public pool with kids playing ball in the pool and jumping into pool

staff, great massages, balconies with the sea view, great rooms, room service food was good, no kids in the hotel which was